Highland Homes Reviews in Austin, TX

Every highland representative was very friendly, trustworthy and easy to deal with. The materials used around the house are top notch, with only a couple issues primarily related to painters not being careful! As with any new house, a few issues came up after living in it for a few weeks, Highland's builder was extremely responsive and always willing to help out, I do feel Highland has my back if anything major were to happen.

The team we worked with at Highlands Homes were very responsive to our needs and issues.

Very good communication and timely help with builder with all of any issues. Just was excited as we were during the process.

Work well with salesperson and building manager

The sales and financing process was so easy!

When looking for a home in the Drippings Springs area, you need to see Lula and her team in Highpoint. They are the best.

I would say without a doubt that the true reason for our love for our new home stems from the tremendous sales team here at Highlands at Mayfield Ranch! Both Lyn and her Assistant Linda were exemplary. Id recommend this builder and especially these two wonderful ladies to anyone looking for a new home. The plans offered are spectacular and the builder makes good use of the space.

Overall, we are pleased with the finished product. We found it easy to work with the builder and their response to warranty requests has been timely.

Working with Lula and Cody was great. I have not moved in yet so am not sure of quality of workmanship. But do mit expect issues

The best thing about Highland Homes, the people. Ethan and Sean especially. Ethan is awesome. His attention to detail and follow through are exceptional. The same goes for Sean. They are the reason buying this home was a good experience. Yes we had problems and issues, almost all very minor, but these guys have been there start to finish. That’s why the overall experience rates a 5 star. Because of your people.

Quality house, nice and responsive representatives.

Very satisfied with Gracie the sales representative and her assistance during the home buying process. Also appreciated the service and attention to detail received from Matt and his team with Highland mortgage.

Overall was a good experience. They changed the construction managers several times and there was no communication among them. I had to repetedly communicate the same thing again and again when a new manager is assigned. Sales rep was great and provided all necessary information and answees our questions

Still have some outstanding issues with no response.

We loved Highland Homes, but obviously as there are pros, there are cons as well. Before you buy, you get a quick response. After you buy, if there is anything to fix, you will have a hard time.

We moved from out of state and were not able to visit during the majority of the build process. Lula and Javier both made this process seem easy and worry-free. After living in the home a couple months now, we are amazed by the quality of the build and still haven’t been able to find any issues. Every minor detail that needed to be corrected before we moved in was done so in time to keep the build right on schedule. Our next home will be build with Highland Homes!

congrats to our Sr. Construction Manager, we was really awesome.

Highland homes did a fantastic job on our new home, responding quickly to questions and resolving issues quickly.

The sales and construction managers made the overall experience of building and buying my new Highland Home great!

Thru the good and the bad the Construction Foreman remained calm and made the building process easier. We are Happy with our home. I would not recommend it to anyone ... only because I want to be the only one of my friends living in this Beautiful Neighborhood... we did the hard work of finding this neighborhood and the long wait of the construction process is sooo worth it...

Great construction, very good post sale service

To Whom It May Concern, Having spoken with our new neighbors, they are equally grateful for Lane and the capacity he serves in. We wanted to share some positive feedback on our experiences with Lane thus far. The outstanding performance of Construction Manager Lane Nevlud has strongly shaped our experience with Highland Homes. While it is expected that any new construction home will have items requiring follow-up, how those items are managed is what differentiates an average experience from an exceptional one. Lane consistently delivers the latter. Lane demonstrates a high level of professionalism, accountability, and operational discipline. He communicates clearly and promptly, follows through without the need for escalation or reminders, and maintains ownership of each issue until it is fully resolved or an agreed-upon plan is in place. Nothing has been left ambiguous, unattended, or unmanaged. Equally important is Lane’s client-centric approach. He listens carefully, is thoughtful and measured in addressing concerns, and consistently makes his clients feel respected and prioritized. Despite managing multiple responsibilities, he creates the experience of focused, individualized attention, an attribute that can be rare, as we have all likely experienced at some point. Lane’s leadership and execution instilled confidence in our investment and significantly reduced what can otherwise be a stressful process. His ability to combine technical oversight with strong communication and client trust materially enhanced our overall experience with Highland Homes. As a business leader with many years of experience and the owner of several new homes, I believe Lane is operating at a level that reflects strong leadership. He is a key asset to your organization and deserves every opportunity to be entrusted with greater responsibilities as your organization continues to grow. Highland Homes is directly benefiting from the standards of diligence and commitment to excellence that we have experienced with Lane. Sincerely, Ken & Kim L. ... More

Lots of ups and downs with finalizing the home. No fault or disrespect to the highland team. Michael was fantastic to work with and was very responsive with issues that arose and resolved them as quickly as possible.

Well built home, but there are several incidents of "cosmetic damage" that isn't covered under warranty, particularly regarding interior of cabinetry.

Jake and Branka were both professional and pleasant to work with. They were attentive to our needs and worked with us as we relocated from another state.