Highland Homes Reviews in Austin, TX

Still have some outstanding issues with no response.

We moved from out of state and were not able to visit during the majority of the build process. Lula and Javier both made this process seem easy and worry-free. After living in the home a couple months now, we are amazed by the quality of the build and still haven’t been able to find any issues. Every minor detail that needed to be corrected before we moved in was done so in time to keep the build right on schedule. Our next home will be build with Highland Homes!

congrats to our Sr. Construction Manager, we was really awesome.

Highland homes did a fantastic job on our new home, responding quickly to questions and resolving issues quickly.

Thru the good and the bad the Construction Foreman remained calm and made the building process easier. We are Happy with our home. I would not recommend it to anyone ... only because I want to be the only one of my friends living in this Beautiful Neighborhood... we did the hard work of finding this neighborhood and the long wait of the construction process is sooo worth it...

We had a great experience working with Highland Homes and the entire team at Santa Rita Ranch, including Amy, Jake, and Larry. They were kind, courteous, responsive, and made us feel heard throughout the process. There were some hiccups and long delays as a result of some construction team turnover, but we were able to work through those and are happy with the final product.

Overall the home is awesome. Small things that could have easily been fixed before I moved in were clogged drains, scratches on the cabinets, front door finish, yard watering system issues, etc. Highland Homes was responsive to fix the issues.

Really want to give the construction manager, Luke, a 5-Star rating. From the first time we met, before a contract, he has been patient, professional and timely with his responses to our questions and construction issues. His intentions to resolve issue quickly were often thwarted by unreliable subs. We've purchased several new homes in the Austin area over the past 30 years and find Luke to be one of the best!

We needed to find a house as we had sold our house in Dallas and were moving to Austin to be near our children and grandchildren. So we had to take what was offered us. With the exception of getting solid core doors, we were not allowed to request any upgrades or modifications. The house is acceptable but not our dream home. We are thinking about purchasing a lot in Parten for Highland Homes to build on. Your floor plan is very nice, and we love the single story versus 2 levels. However, there are several minor upgrades and re-design that we would love to incorporate. My brother is a custom home builder so we were spoiled. Highland Homes is a good value for the money. ... More

Our experience has been very good, but not excellent. The builder has been responsive, but many items have been delayed due to supply chain issues and by contractors being overwhelmed. Our engineer has been very responsive and helpful. Our biggest issue is the lack of quality control. The material a very good, but the quality control of assembly is not there. In all fairness, we have noticed the same issues with other builders after talking with our Neighbors.

Having moved a number of times, this is our retirement move, closer to children. We have a lovely home, we have downsized so still adjusting ( I'm sure this will take a bit, we also relocated from 5.5 acres). Looking forward to our new lifestyle. Neighbors have been friendly and helpful, Glad we chose a dog & kiddo friendly neighborhood, lots of areas to walk safely.

Well built home, but there are several incidents of "cosmetic damage" that isn't covered under warranty, particularly regarding interior of cabinetry.

The overall assessment of my home buying experience is very good. I love my new home.

Overall it was a good experience. Our sales counselor was amazing, she guided us through and answered our questions and concerns diligently. The GC's we had were awesome and made a point to have a good relationship with us. The worst part was dealing with some of their subs that just rushed through their job without any oversight or quality control. Our GC's were very responsive to any issues that came up due to the subs. We were also rushed into closing at the end of the month even though the house wasn't ready and our GC told his superiors that. They could've have waited a couple weeks to close and actually had the house ready. ... More

Overall happy with our new home. Some punch list issues still exist that have been difficult to get much traction on.

Sean, our construction manager, was great. Very helpful and available for us. Definitely made the experience positive for us.

We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed.

Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.

The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately.

Jake and Branka were both professional and pleasant to work with. They were attentive to our needs and worked with us as we relocated from another state.

Highland Homes was very easy to work with from the sales process to the construction management. We are happy with the home to this point.

This was our first home and the experience was smooth and seamless. Highland was very responsive/supportive in resolving issues post closure. The builder was very accommodative. Overall it was a good experience.

I have had multiple new builds, and the Highland team was by far the most professional, friendly and easy to work with. We love the layout and the neighborhood, and are enjoying our new home. That said, I would be remiss if I did not note that the quality of the fit and finish is sub-par, and judging by what I've seen them build not to their standard. Perhaps the quality of the sub-contractors is what is the cause here, but that requires some attention as there are so many issues that should not exist at this level of home /price point.

There were some issues but overall they turned out a great product and was very responsive

kiara honest builder delivers on time and fixes issues