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- Highland Homes
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- Austin, TX

Highland Homes Reviews in Austin, TX
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What Austin Homeowners Have to Say About Highland Homes.
Read all 307 verified reviews from homeowners that built a new home with Highland Homes in the Austin area. Austin homeowners have rated Highland Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Highland Homes in Austin Area
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Customer Reviews
Highland Homes rates High with us!
- Frances W.
- Verified HomeBuyer
- June 11, 2020
- Leander, TX
We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Love home
- Pamela C.
- Verified HomeBuyer
- May 22, 2019
- Liberty Hill, TX
Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
A Builder You Can trust
- Eric S.
- Verified HomeBuyer
- May 18, 2019
- Hutto, TX
The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Jake and Branka
- Gary D.
- Verified HomeBuyer
- September 30, 2024
- Leander, TX
Jake and Branka were both professional and pleasant to work with. They were attentive to our needs and worked with us as we relocated from another state.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Easy to work with
- Jeffrey L.
- Verified HomeBuyer
- February 28, 2023
- Leander, TX
Highland Homes was very easy to work with from the sales process to the construction management. We are happy with the home to this point.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Overall a good experience working with Highland Homes
- Ashok C.
- Verified HomeBuyer
- January 26, 2023
- Georgetown, TX
This was our first home and the experience was smooth and seamless. Highland was very responsive/supportive in resolving issues post closure. The builder was very accommodative. Overall it was a good experience.
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Overall good experience
- Anonymous
- Verified HomeBuyer
- December 12, 2022
- Austin, TX
I have had multiple new builds, and the Highland team was by far the most professional, friendly and easy to work with. We love the layout and the neighborhood, and are enjoying our new home. That said, I would be remiss if I did not note that the quality of the fit and finish is sub-par, and judging by what I've seen them build not to their standard. Perhaps the quality of the sub-contractors is what is the cause here, but that requires some attention as there are so many issues that should not exist at this level of home /price point.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Highland Homes - There were some issues but overall they turned out a great product
- Josh T.
- Verified HomeBuyer
- February 01, 2022
- Kyle, TX
There were some issues but overall they turned out a great product and was very responsive
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 5
transparency
- Prahlad D.
- Verified HomeBuyer
- January 27, 2022
- Round Rock, TX
kiara honest builder delivers on time and fixes issues
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - Great company!
- Carl T.
- Verified HomeBuyer
- October 26, 2021
- Hutto, TX
Great company!! My representative responded expeditiously! Thanks!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Very responsive and flexible!
- Joe H.
- Verified HomeBuyer
- November 15, 2020
- Kyle, TX
This was my second time buying a home and it went very smooth. This was the first time I've had to sell a house and buy at the same time. Highland Homes was very flexible by allowing me ample time to sell our previous home, and was understanding when it took a little longer than expected during the COVID pandemic. Ethan was easily the best part of the buying experience. He was extremely responsive and transparent about the whole process.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Overall satisfying experience but not without issues
- Harry U.
- Verified HomeBuyer
- January 07, 2020
- Leander, TX
We got a very nice house with some very nice features. The sales team was great and very responsive. The first foreman (person in charge who gets everything done on time and correctly) left much to be desired. Subsequent foremen have been wonderful. Our best suggestion to a future home buyer would be to pay very close attention to the change orders which identify any enhancements or modifications to the base plans. Be sure items discussed end up on the change orders or they won't happen. Review the change orders closely and make sure they are complete and accurate.
Highland Homes responded:
Hi ...
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Our first CM was incompetent, our second has had to fix a lot of issues
- Anonymous
- Verified HomeBuyer
- September 03, 2019
- Liberty Hill, TX
Our sales agent was amazing and our second CM has been wonderful, but unfortunately, some mistakes are too expensive and work-intensive to resolve at this point. Our first CM made a slew of mistakes -- misframed walls, crooked island, and we ended up with a sewage backup within the first week, of living in our new home. We definitely wish we'd had an inspector come out for the predrywall walk and again before closing. GET A GOOD INSPECTOR! However, overall, we are loving our home and our new CM has been very empathetic and good to work with in correcting issues that we can still resolve. ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Lovely well built home
- William L.
- Verified HomeBuyer
- July 12, 2019
- Austin, TX
Designer chosen colors and fixtures provided me with a home that is lovely, and well built. Light and airy with lots of windows and high ceilings, the home is comfortable and attractive.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Home Sweet Home
- Linda H.
- Verified HomeBuyer
- June 15, 2019
- Hutto, TX
First, I love my home. The design, amount of space for the price and the high ceilings are my favorite aspects of the house.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
589 Wood Thrush
- Arathi A.
- Verified HomeBuyer
- August 21, 2024
- Kyle, TX
The buying experience was good.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Quality
- James C.
- Verified HomeBuyer
- July 05, 2024
- San Marcos, TX
Overall we are happy with our home but we do have some things we are very disappointed with. This is the first home we did not build from the ground up and we know things won’t be perfect but there are issues, the dining room light isn’t centered which will look bad when a table is properly placed in the room. There is paint all over door knobs and stoppers, the quality of the paint job on some doors and trim is very poor with dried paint dripping showing. There is a big texture patch in the laundry room where they either got the texture applied wrong or had to patch the area and didn’t ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - During the building process, we had no issue.
- Anonymous
- Verified HomeBuyer
- April 04, 2022
- Austin, TX
During the building process, we had no issue. We knew the build timeline would take longer due to the industry's current environment. However, not everything was completed prior to our close date and the warranty experience has not been very enjoyable. I wish there was more communication/responsiveness.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Pretty Good but not Great
- Kiel W.
- Verified HomeBuyer
- November 16, 2021
- Georgetown, TX
At the end of the day, our house turned out great. It was the process and timeline that was a bit of a struggle. Communication about next steps and timelines was pretty poor. Some of the final finishes looked pretty rushed but since it was already almost a year long for our build, we just needed to get in the house.
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 3
Highland Homes - The workmanship is fairly shoddy.
- Anonymous
- Verified HomeBuyer
- October 31, 2020
- Kyle, TX
The workmanship is fairly shoddy.
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 5
Highland Homes - Overall good experience, but some of the aesthetic issues called
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Hutto, TX
Overall good experience, but some of the aesthetic issues called out on the punch list were ignored. I'm not happy with the quality of some of the finishes and faucets, but I guess it's acceptable for the price point. All of the people I worked with were great, there was just a little under-delivery in the final product.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Good
- ,Louis G.
- Verified HomeBuyer
- January 24, 2019
- Round Rock, TX
Still waiting on items to be corrected, very easy and simple ones like a microwave handle that's damaged from before we moved in 28 Nov 18 and has been on order from about 5 Dec 18. Other items are being fixed on time though.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Good builder, but responsiveness to issues needs to improve
- Ashok v.
- Verified HomeBuyer
- January 10, 2023
- Leander, TX
As a realtor, I have been a huge advocate for highland homes and will continue to be. Their floor plans are roomy, well designed and efficient. However, we experienced the following concerns. Your experience may differ so please take it with a grain of salt. 1) multiple construction delays and changes in construction management personnel. This may have improved in recent months. 2) strongly recommend separate property inspection. Align with the builder on what needs to be fixed before closing and make sure they do. Otherwise, You can expect to have month long delays and multiple ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Highland Homes - Overall there were delays and many not related to highland.
- Anonymous
- Verified HomeBuyer
- June 15, 2021
- Kyle, TX
Overall there were delays and many not related to highland. My husband and I are very direct folks and we got the feeling that sometimes they didn’t want to give us answers because of poor customer experience. For us no matter if you said it’s ready in 2 years we would have appreciated that more than I don’t know, i don’t know. That’s it we love our home excluding the very cheap paint that literally wipes away at the touch. Also, all the cosmetic errors that the didn’t fix at walk through and then said wait until 11 months and submit the warranty…
Total Score 4
Quality 1
Trustworthiness 3
Value 5
Responsiveness 5
That the sheet of standard features that you're provided during the sales process bears little relationship to the actual house you wind up with. This includes pictures in the MLS that are supposedly being of your house that actually are of other houses.
- Raymond L.
- Verified HomeBuyer
- March 07, 2021
- San Marcos, TX
Love the floor plan and the expedited closing. The title company was excellent to work with. Construction manager has been sympathetic however for whatever reason almost every system or area has required some corrective action and he is under pressure to deliver new homes rather than prioritize warranty work. This is very different from our experience with the new home we purchased from Perry Homes 6 years ago where there were very few follow up items, the quality of the initial work being much higher.
Highland Homes responded:
Hi ...
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
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