Highland Homes Reviews in Austin, TX

Every highland representative was very friendly, trustworthy and easy to deal with. The materials used around the house are top notch, with only a couple issues primarily related to painters not being careful! As with any new house, a few issues came up after living in it for a few weeks, Highland's builder was extremely responsive and always willing to help out, I do feel Highland has my back if anything major were to happen.

Very good communication and timely help with builder with all of any issues. Just was excited as we were during the process.

Work well with salesperson and building manager

The sales and financing process was so easy!

When looking for a home in the Drippings Springs area, you need to see Lula and her team in Highpoint. They are the best.

Overall, we are pleased with the finished product. We found it easy to work with the builder and their response to warranty requests has been timely.

Quality house, nice and responsive representatives.

As a business owner—including in the customer experience space—I hold service and quality to a high bar. That’s why I want to shine a spotlight on two exceptional people: Preston, my construction manager, and Renee, my sales counselor. Both went above and beyond in every possible way. Preston held himself and the entire project to incredibly high standards. Every detail mattered to him, and he didn’t let a single one slip through the cracks. His professionalism, responsiveness, and pride in his work were evident from day one. He was not only excellent at his job—he was an absolute joy to work with. Renee was a clear and consistent communicator and made every step of the process feel seamless. She was warm, helpful, and always made sure I felt informed and supported. They both demonstrated the highest level of conscientiousness, and I say without hesitation that I would work with them again in a heartbeat—and sincerely hope to. In fact, I’d not only work with them again—I’d hire them and grab a beer with them. They’re that rare mix of skilled, dedicated, and genuinely good people. I also want to recognize the overall Highland Homes experience. Clearly, the company is doing a lot right to attract and empower talent like this. It shows. Outstanding work all around. ... More

Michael has been extremely professional and very responsive to all our issues and concerns! He’s been a pleasure to work with and is truly customer focused!

I liked everything about the home and the people involved in the process. Definitely worth the money spent. Highly recommend it!

Super happy with the home, our sales consultant Cory and our construction manager Eric. We had 2 minor issues and both were resolved perfectly in a timely manner. Over the years I’ve purchased several homes & this was by far one of the best experiences I’ve ever had.

There were some issues after closing but all were addressed within first 45 days.

Great work during tough times. Some things were delayed but that’s completely understandable.co-operative on certain ask and satisfied on overall completion.

The team did a great job addressing my needs and concerns. Overall the process was smooth and all were easy to work with. I give them the team a 10.

Our timeline for moving in was quick and our construction manager took great care of us!

Good experience buying the home With highland the staff was excellent to work with.

The team we worked with at Highlands Homes were very responsive to our needs and issues.

I would say without a doubt that the true reason for our love for our new home stems from the tremendous sales team here at Highlands at Mayfield Ranch! Both Lyn and her Assistant Linda were exemplary. Id recommend this builder and especially these two wonderful ladies to anyone looking for a new home. The plans offered are spectacular and the builder makes good use of the space.

Working with Lula and Cody was great. I have not moved in yet so am not sure of quality of workmanship. But do mit expect issues

Very satisfied with Gracie the sales representative and her assistance during the home buying process. Also appreciated the service and attention to detail received from Matt and his team with Highland mortgage.

Overall Good, but sometimes i feel the responsiveness to issues is too slow

Overall a great experience. My biggest issue are the following; 1. The amount I paid for my home and the space .. houses are just so close to each other. Literally the home behind me is in my backyard… I can’t even have privacy. I paid way too much money to not have some sort of privacy. I know that on me as well because I should have pick a home that didn’t have the neighbors in the backyard. Ridiculous for the price though. 2. Workmanship- for the most part ok but ton of area that have paint issues (not enough coats of paint), damage to doors (scuffs, paint drips) and under the sick multiple holes in the wood where it seems like someone was confused where the hole needed to be. Put a new piece instead of leaving that messed up piece there. I spent too much money on this home for it not to to have detailed oriented work done. Love the house but, when I see these minor things it really works me. ... More

We had a great sales experience, the sales team has been excellent with responding to queries, addressing our concerns etc. Special call out to Lula who has been excellent to work with. Mixed experience with the construction team. Since we were remote, we didn't had the opportunity to continuously monitor the home. We weren't getting regular (weekly) updates on home construction as promised. During final inspection, we found several issues which were addressed promptly, except a few which were missed and we found them out after moving into the home. We were asked to raise home warranty case, which we did along with a bunch of other issues we found after living in the house. Warranty team has been responsive, but the speed of resolution is not up to mark. It has been more than a month since we moved in, still dealing with unfixed issues with the builder. ... More

The whole experience has been great.

I love my home. The total experience was great. Never had a new home built, went better than I thought.