Highland Homes Reviews in Dallas, TX

From start to finish this was an overall great experience. Everyone we came into contact with was more than helpful and very responsive to any and all concerns. We highly recommend Highland Homes.

Before buying i heard many good things about highland and after buying i am experiencing same.

I Love my Highland Home!

I have highlighted the issues from visual inspection prior closing and engaged a third-party inspection company to do the home inspection. Majority of the issues are unattended despite several follow-up by email, text messages and phone calls.

From the beginning, working with Highland Homes was so seamless. Our consultant Haleigh was so responsive and helpful in walking us through the various floor plans and add on options to build a home that was perfect for us. Once we landed on the Middleton plan, we were connected with our project manager Robbie. Robbie is fantastic, extremely knowledgeable, and thorough. He sent us weekly email updates and was very responsive to questions/concerns. Our only area of concern was after we closed on the house. We had a few areas to touch up during our final walk and the crew sent in lacked attention to detail and some aspects felt rushed. The concrete in our front entrance was a different color, plaster on the gutters, paint on floors, etc. Overall, this did not tarnish our experience because the home is beautiful and Robbie has been so responsive to our concerns and made proper repairs and touch ups. We love our home! ... More

Overall experience has been pretty good. Any issue has been addressed quickly. Some issues can not be remedied. Hanging a flush mount mirror on a curved wall (where it is supposed to be straight) presented challenges. Some walls/trim were installed without a chalk line or an L square and because floor tiles are true, it is apparent. It does not affect function of wall, just appearance.

We purchased a home in Sandbrock and could not be more pleased with the quality of the construction, ease of doing business and customer care demonstrated by our builder, Glen. The entire experience beginning with Beau in the Sales office and Debbie from Highland Finance was terrific all the way through to closing. We highly recommend this team and Highland Homes for a great home ownership experience. The quality of the construction, fit and finish of the home and customer care demonstrated by this team is outstanding!

They went above and way beyond expectations. Extremely responsive to my concerns. Worked hard to assure every thing in the punch list was addressed quickly and correctly. Highly recommend Highland Homes.

Quality of home is great.

The build process was great, seamless process. The only issue I had is I didn’t get the exact paint trim on the exterior of my home.

Me and my family had to relocate to Texas, and we had a ton of anxiety as well as concerns about how quickly we can move into a new home. However, we worked with a local realtor and they identified a location in Rockwall where a house was due to be completed in December. We reached out to the agent, and she was very accommodating and connected with the project manager that was working the house. After a couple of months, they were very responsive to all of our requests and assisted us where needed. In addition, if we identified any issues afterwards, they were very responsive and helped us along the way. Highland Homes truly lives up to their name. ... More

Enjoyed the whole process from Buying to Moving in!!!

I recently purchased a home with Highland Homes, and I couldn't be happier. The craftsmanship is exceptional, and the attention to detail is evident throughout. Their team provided outstanding customer service, guiding me through the process with professionalism and responsiveness. I appreciated their flexibility in customization and commitment to sustainability. Overall, I highly recommend Highland Homes for their quality, service, and dedication to customer satisfaction.

Moved from the east coast to Texas making many decisions on line and via phone. The entire experience was flawless due to the great team of professionals.

The entire experience has been great. When issues arise they are quickly addressed.

The quality of the house is awesome. I am very pleased and had no problems. Everyone was very professional.

I would never buy a Highland home again and would recommend anyone buying a new home to find another builder. The sales team is unresponsive, the Highland lending team (which they incentivize you to use) is incompetent, and the quality of work for the actual house is far less quality than you would expect for paying such a high price. We’ve had multiple things wrong with the house, damage to our personal property, and 2 months in to purchasing the house we still have so many things to fix. I wish we never bought a home from Highland and I will never again.

Not a good buying experience with Highland Homes. They were not forthcoming re lending and Sales Manager Margaret D. was never available and when she was she was not helpful. We made some bad decisions and are in a Highland Home which is a result of those decisions. The building contract managers were great and extremely helpful as was the assistant sales manager Kelly A. Otherwise extremely difficult experience.

Thanks a lot for your services and help.

Highland Homes are beautiful but they seem to lack the quality a home at this price point deserves. From small things like caulking, cabinets, landscaping and heating and cooling. The buyer really has to pay attention to the whole home. I feel like I needed an inspector with me as I went thru the home. Highland has a great reputation but the experience was a major let down. There should be a quality manager that ensures the workmanship meets Highland Homes standards and reputation.

Truly this company aim to please their clients. The initial encounter with the office team is the critical part, they will layout the options given your price range and patiently assisting you.

This is my families 4th Highland home purchase. Two for my wife and I and two of my daughters built with Highland. I’m a realtor so I know the choices available and we wouldn’t build with anyone else.

John Hayes, our highland homes construction manager exceeded and continues to exceed our expectations on what a construction manager does. He provided inisight, suggestions and provided us with peace of mind that our home was being built with the upmost care. We build a strong relationship throughout the process and i know we will keep this relationship moving forward.Cannot stress enough hoe impactful John was and continues to be. I know that there are awards given to exceptional representatives and want to make sure that John is nominated for builder/construction manager of the year.

Our superintendent Blake was awesome! Monica and Sydney were a pleasure to work with. They all took care of us while trying to build a home while still living over 2.5 hours away. Highland Homes was a very accommodating builder which was much appreciated.

Remarkable experience from start to finish. Special shout out to Bryn, Rachel and Blake. Truly an “A” team of expert professionals that also understand you have to care about customer before selling a home.