Highland Homes Reviews in Dallas, TX

For anyone looking to build or purchase a home, i would highly recommend highland homes. The entire home buying process is smooth and they will work with you on every part of the building process.

I reached out to my realtor in March and told her I was planning to build a 2 story. My realtor informed me of new properties that were in the process of being built in Forney. Ironic thing is that God had been dealing with me about moving to Forney to be in closer proximity to my mom. My mom had been trying to get me to build out there for the past 2 years, in the Devonshire community. Needless to say, I saw some of the 2 story models with another builder; but they didn’t feel like home. On Apr. 2nd, I had an appointment to view some Highland Home two story properties/models. I walked in a model and initially thought the model was a 2 story; but it was not. My daughters and I fell in love with the model. The gentlemen informed me that he had a home that had just became available that day. He took us to the home and you would’ve thought that I had customized everything in the home. Everything I wanted was already done, from the corner lot, the outside/inside paint and floor plan. I called my realtor and the rest is history. I closed on the home May 4, 2021. ... More

Our experience with Highland Homes has been a great one. Dolly, Helen and our builder, Victor are all top notch professionals. They made our first home purchase seamless and enjoyable. Regards, The Mercers

Working with Bryon was what made this process so smooth. Very good communicator with a great sense of urgency - we love our Highland Home!

We had a great experience building with Highland. There was great communication by the sales and building staff to ensure we knew what to expect and to address any issues.

Absolutely 5 Star service both throughout the buying & building phase; and most importantly; AFTER we closed! Cannot say enough for the exemplary experience Highland Homes gave us. After experiencing a previous builder; we count ourselves fortunate that it fell through; and we were able to purchase our Highland “forever “ home. Thank you for the best home buying/building experience we have ever had. Your people are all incredible! And that includes your building crews who blew us away with their care & courtesy as they completed the builds on both sides of us!!! We have had no problem recommending you to anyone we know looking for a home. ... More

From our first visits to home in the area, Highland Homes craftmanship, style and amenities stood out from the rest, and since moving into our new home, even before in working with the builder everything has been fantastic. Then, since moving in, any need that Highland can meet has been met in full. We could not be happier!

The home-buying process with Highland Homes was fantastic! Starting with the sales office all the way through completion from the builder, it was easily the best experience of all the homes we have built. I've spent most of my business life in customer service, which has made me very aware of customer service and also causes me to put a fair amount of thought into ratings and reviews. The fact that we began the process at the onset of a pandemic and Highland was still able to meet or exceed expectations throughout the challenges of labor/material shortages and cost increases makes their performance that much more impressive. We initially chose Highland based on our agent, who has extensive knowledge of new home builders, saying that Highland has always treated her and her clients honestly and respectfully. And Highland certainly did not disappoint. Of course that isn't to say that every detail along the way was perfect; however, when an issue would arise it was dealt with to our satisfaction every time. Again, with the challenges of 2020, Highland could have decided to take advantage of the situation to maximize their profits; however, they chose not to. And there weren't many builders who made the right choice. We personally knew of several instances from multiple homebuilders that used loopholes to either get out of contracts completely to sell or auction homes at a much higher price or renegotiate the contract to pass along all cost and price increases to the customer. Again, these were contracts that had been signed months in advance, some of which were weeks from finish and close. We expressed our concern and angst to our agent, who had several clients facing similar issues, and she continued to say that Highland was one of the most upstanding builders she works with. At no point were we ever contacted to alter the price or agreement and the home was completed on schedule. I have no doubt whatsoever that Highland was faced with the choice of making far less money than expected off of our home or using shady loopholes to maximize profits. It can't be overstated what their handling of the situation says about their company and those who make the decisions. To be honest, the professionalism alone would have validated the choice to go with Highland; however, the house came out great as well. Those in the sales office and design center did a fantastic job of understanding our vision and steering us in the right direction. Highland even allowed us to make alterations to the floor plan that resulted in turning a single play room into two separate study nooks, each walled off separately and attached to both of our kids bedrooms via a new doorway. Once construction started, the builder was in regular contact, which was important being several states away with limited travel opportunities due to flight restrictions. I would have given the entire process 5 stars even if it wasn't in the middle of a pandemic; however, the fact that somehow Highland provided the best overall home buying/building process we've experienced during such a challenging year is pretty much all you need to know regarding our thoughts and experience with their company. ... More

The staff was great to react to any identifiable problems. Very friendly and helpful.

Nelli my sales counselor and my builder Ashton have set a very high standard in customer care. The knowledge and expertise was exhibited throughout the process. I have a beautiful home, the timeline was met with no delays, i really felt valued as a customer. They worked hand in hand with my real estate agent and we were in constant communication. All the while me being out of state!

The responsiveness and willingness to fix issues was second to none. I think it was an excellent experience!

Highland homes builds an amazing home, great quality and helpful and diligent employees from Sales to Build to Closing! Extremely satisfied with our new home!

Great service from start to finish.....is our second Highland Home and have had positive experiences with both to date.

Both our Sales Rep (Tracy) and Construction Manager (Mike) were professional and communicated clearly - in other words, our expectations were managed well. We closed as expected and could not be happier with our new home!

My experience from beginning to end was excellent. I felt everything I was told was honest and trustworthy. I was kept in the loop every step of the way. Everything agreed upon was done. I couldn’t be happier.

Our builder and sales rep worked as a team to ensure we were kept informed throughout the build process of progress, risks and schedule impacts. Overall a great experience and we are very pleased with our new house.

Alicia did a great job during the selling process and in assisting us in completing everything we wanted in our deal From our initial walk through to followup after we moved in Shawn has been very accessible and dependable on anything we need. Really outstanding builder and service. I highly recommend Highland homes.

Great experience from start to finish.

easy to reach out to

Everything great and we are so happy

Anna in Sales and Ian in Construction were both awesome to deal with! Always on top of everything and made sure the entire process was quick and easy. We are super happy with our new Highland Homes house at Mustang Lakes!

The builder did their best to stick to the schedule even with the bad weather in Texas (snowstorm). When we moved in we had an opportunity to point at any small details that needed to be addressed. The builder came back in and made sure they addressed the details and the house was 100 percent move in ready.

Having built a house in the past, and experiencing a builder who was slipshod and unpleasant to deal with, we were thrilled with our process with Highland Homes. Not only have they been responsive throughout, but the quality of our home is something we continually enjoy as we get settled. We've been continually glad that we chose Highland, and equally happy with the people we've worked with through the process. We bought an already-built Highland home in the Austin area, so we already knew they build great homes, but this one is even better than our previous home, and we recommend them to everyone we meet. ... More

We encountered some issues along the way between Sales and Build process but they were all responsive and resolved. Overall a really good experience. Highly Recommend.

My family and I are so glad with our home! Big thanks for Highland team who made this possible, by being super supportive and helpful! Our home is perfect, and the quality + level of the service is impressive. The builder was/is super responsive and resourceful too!