Highland Homes Reviews in Dallas, TX

Everything is good, but felt priced extra for home

There were some things that were supposed to get done off the final walk through but they were not. We are still getting those things done over months later after moving in.

Dear Highland home, Brandon, Julie and Donna, I am writing to express my sincere gratitude and appreciation for the exceptional experience I had while working with your team. From the initial consultation to the final walkthrough, every step of the process exceeded my expectations. First and foremost, the level of professionalism displayed by your entire team was remarkable. Communication was clear, timely, and transparent, making the entire building process smooth and stress-free. I always felt well-informed and confident in the progress being made. The quality of workmanship and attention to detail demonstrated by Highland Home Builders is truly commendable. The craftsmanship in every aspect of my home, from the foundation to the finishing touches, reflects a commitment to excellence that is second to none. It is evident that your team takes great pride in delivering homes of the highest standard. Moreover, we would like to express my gratitude for the flexibility and willingness to accommodate my specific needs and preferences. Your team went above and beyond to ensure that my vision for my home was realized, and the final result surpassed my expectations. In addition to the outstanding work on the construction itself, we must commend your team for their outstanding customer service. Every member of your staff I interacted with was friendly, knowledgeable, and genuinely invested in ensuring my satisfaction. we would wholeheartedly recommend Highland Home Builders to anyone seeking a home builder that combines professionalism, craftsmanship, and a customer-centric approach. Thank you for turning my dream home into a reality. we are truly grateful for the positive experience and the beautiful home we now have. Regards, Kish and Nish ... More

Could be better. The loan experience was good

We had a few hick-ups at the 3-month mark. We let them know about the issues and they were very responsive, after that our experience was exceptional. Thank you!

We did our closing in August. During closure, we had few things which were pending, but trusting the builder went ahead and closed. Its been 3 months since then which has ruined the overall experience since those list of issues have still not closed.

Absolutely amazing building experience! Zach did an exceptional as construction superintendent. He was engaged and available anytime I had questions. He communicated consistently and transparently. Thank you, Zach!

Great floor plan and many options to make the home unique. Only concern has been the quality of work and finished product. There was an expectation that some things would need a warranty call but there has far too many from the day we closed to today, 3 months post close.

My experience has been horrible with this builder. Building supervisor never provided prompt updates. I have to call them every day even after 3 months of closing as they still haven’t fixed all issues from closing. Even with so many follow ups, issues are still open.

Read my previous review on Highland homes

My husband and I built a new home from scratch and had a fantastic experience from start to finish. The sales and construction team took the time and care to answer any questions in a timely manner. Best customer service. We are so happy and proud to have a Highland Home!!

We bought our home in 2023 and it seems to me a home over 535K shouldn't have particle board kitchen and bathroom cabinets instead or wood and vinyl tile flooring instead of real wood floors. Every room has the same exact light fixtures in the ceiling. There just seems to be a lot of cost cutting in the build. We'll find out how energy efficient the home is this next year.

This is our second time building a home. Everything wasn’t perfect, however it was much better than our prior experience. Everyone we worked with were genuinely good people and anything that wasn’t right was corrected. Definitely a great experience!!

I had a great experience buying a highland home . it was a smooth experience right from signing the contract to closing the home . all he issues raised by me before closing and after the closing has been duly followed up and fixed by the warranty manager. Overall i had a great experience

STAY AWAY!!!! Terrible quality and items will not be completed with warranty.

Maybe I had too much expectations with highland home. I had so much issues that needed to be redone like the driveway painting the cabinets I have installed has a huge gap and they are telling that is how it will stay. Now I have drainage issue. For a new house the issues are just a lot.

Overall great. Really no warranty issues 4 months since closing. Be sure to get 2 towel bars in your bathroom. For some reason they give you one - even though you have 2 sinks and 2 hand towel holders. Very happy with the house so far.

Already facing issue in home so bad material Used and they does not want fix through warranty

This was my 13th new home. The first by Highland Homes. What a great experience of having Highland Homes through this process. Darren and Jesse are fantastic. Not only is the workmanship and quality outstanding, the sales and building team keep you informed and aware of the stages of development. After living in homes built by other well known builders in the USA, none of them hold a light to Highland.....

I’m verbally your staff have never been helpful at all , we still have some issues that we had addressed when we made the deal , till now not fixed

Our journey to our Highland Home started when we were visiting Texas from California. My sister had just built a home in Royse City with another builder in a different sub-division and while visiting her, we stopped by the Highland Home model at Creekshaw. We were greeted by a very knowledgeable and friendly sales consultant, Angela C. My wife and I were very impressed with the quality and intelligent design of the home, with no wasted space. We immediately fell in love and did not even bother to visit the adjacent model homes from the two other builders. The highland Home checked off all the boxes. My wife and I both have family in the Dallas area and had been thinking of eventually putting some roots down in the area, but had no intention of building a home for several years. Angela C. took the time to get to know us, did a fantastic job educating us on the area and what differentiates a Highland Home from it's competitors. She was not pushy and always stressed that she wanted us to make a well informed decision. We left to go back home to California and stayed in touch with Angela C., who was always responsive and promptly addressed any questions or concerns we had. After several months of educating ourselves and with Angela C. guiding us through the process we signed a contract to have our home built by Highland. I can honestly say that without Angela's patience, guidance and professionalism, we probably would not have moved forward. Now for the build experience; We were blessed to be assigned Dustin D. as our builder. Dustin was truly a blessing. The pride he takes in delivering a quality home shined through, from the pouring of the foundation to delivering a beautiful home for us. He would pick up on things before we even had a chance to point anything out. Dustin was in constant communication with us throughout the build and made sure we understood every aspect of every phase the build was in. Dustin was extremely patient throughout the building process. He was prompt in responding to any questions we had. Remember, we were in CA while our home was being built in TX. Dustin would send us pictures and talk through any questions or concerns we may have had. Dustin would always say, "I take great pride and getting back to my homeowners promptly, so they are not left hanging". This guy is a Gem and a rare find! Although we build a tract home, Angela C. and Dustin D. delivered a better than custom built home buying and building experience. Highland Homes should be proud to have these two professionals representing them! ... More

First off, Ashley and Stephanie in the sales office were awesome! They were so helpful and accommodating with us during the buying process, it was a pleasure to work with them. Sean, our construction manager is another person who I can’t praise enough. He always made himself available and kept us in the loop on the progress of the build. We had some minor issues during construction, which is to be expected. Once identified Sean was on it and promptly corrected. Two issues we still have are with the painting and landscaping. Caulking around baseboards was sloppy and not consistent from one area to the next. Paint is thin and the walls are not saturated at all. As far as landscaping, The topsoil they used under the sod is virtually non existent. There are hills and valleys all over the yard and the amount and size of the rocks I dig out daily are ridiculous. Aside from that, we are still pleased with our home and the overall experience we had with Highland Homes. ... More

Pranay - since we moved to this house we have odor smell issue which is from WWTP and he is beside of our house. While signing I have asked sales team what was that and they have said it is some water plant and they didn’t mentioned about about WWTP. We are getting that smell in our bedrooms. I didn’t expect this kind of customer service with false stamtement before signing the contracts.

Building a Highland home was a great experience! Josh and Edna (and the whole Highland team) were fantastic! They made the process fun and easy. I knew we were in good hands with them. They answered all of our questions, and their hard work and dedication assured us that we made the right decision building with Highland!

This will be my 4th new build home and the best experience ever! Everything was smooth from beginning to end with no issues! Not one problem with the builder, sales manager and customer service is definitely A+. The house is absolutely beautiful and everyone of my friends and family said it is the best looking home I have ever lived in! I will forever be thankful on how wonderful my home looks ! It is so warm and so beautiful !! Thank you so much for A+ treatment ! Layne and Brian are the best ever!! I am spreading the word to all my friends and family where to come and buy their next home if they want the best experience ever! ... More