Highland Homes Reviews in Dallas, TX

Alicia and David have both been amazing. 10/10 experience

I love my Highland home! It was such an easy process from start to finish- everyone at Highland Homes was so kind. I highly recommend Highland Homes.

We are a return client for Highland, having bought our first home in the DFW metroplex in 2014. It was a great experience in 2014 and even better in 2022, when we signed the contract for our preferred single-level plan that very few builders offer at this scale and quality. Starring from the sales interaction to the build out, everything was centered in what would make sense for the buyer and responded to from that perspective from Highland. We continue to be a very satisfied return client.

Not Great experience with Highland Homes

We have lived in our new highland home for a few months now and are absolutely thrilled every day we get to wake up in it. From start to finish Highland has been professional, easy to reach and demonstrate quality on every corner of the experience. We have had a few small things to warranty and they have been nothing but understanding and on top of it. I can not reccomend this company enough! Thank you highland for such an amazing experience

My biggest gripe is the homeowner doesn’t really get a say so on the house. For example the height of the shower head. I’m 5ft but the shower head is placed so high I had to buy a removable shower head so I could bathe. You don’t get to choose which side the locks go on the gates. It’s perceived that you are part of the decision making as far as the house but you really aren’t. You don’t even get to choose the type of door bell you want or where it’s placed.

It was really great experience working with sales team while building my home. They were very cooperative throughout the process. Though there were minor issues closing done with the trust to complete rest within couple of weeks or so. But its almost 2 months and i have to chase down builder to get things done. I did not move in until 1.5 months post closing and already seen wood flooring sliding, cabinets paint rushed, bay window sitting area having no support so cracking, garage entry door making noise etc and broken window nets from day 1. Have had new build homes from Landon and Megatel in the past but never had this experience. It's frustrating to see these issues as soon as you move in and speaks for quality. ... More

If i do have a choice I will not buy any highland homes, they never mentioned all throughout the home construction and buying process that I bought a house beside sewer facility, The only time i knew when I send my own inspector a day prior to closing. There are so many unwated experience during construction process. They respond poorly for any warranty.

After not having the best experience at the 45' lots, we went to the model home of the 50' lots and this is where our great experience started! Julie was such a pleasure to work with through out the entire process, and our builder Tom was very knowledgeable and was very responsive. We would recommended Highland and this team team to anyone that asks us for advise.

there are so many mistakes and issues in home we can literally tell it just by looking at it, the builder assigned to us is not cooperative at all, in some situations he is adament and not willing to fix the fundamental problem , we still have so many outstanding issues that are not taken care properly from Paint, Irrigation issues etc... I hope Highland home sees this review and gets back to me to resolve those issues..

Valerie was our sales rep and Michael our builder. Both were friendly and professional. Both were responsive and we felt like they were looking out for us.

"John" From Highland home, I wanted to express my sincere appreciation for the exceptional work you've done on our home. Your attention to detail and dedication to quality craftsmanship have truly exceeded our expectations. Your professionalism and timely completion of the project have been particularly impressive. We are thrilled with the results and have received numerous compliments from friends and family. Lastly i also want to thank our construction manager "Kevin" who did an exceptional job in capturing all the minute details with patience. Thank you for making our dream home a reality.

Very responsive to work orders, personable, respectful, and professional. Easy to make appointments for repairs. The quality is great and the service is equally wonderful. This is my 3rd Highland home and I’ve had wonderful experiences every time!

My experience with Tim was the best experience a home buyer can ask for. Easy to work with, listens and truly cares for his customers. Always willing to help bring your dream to reality. This also rings true for his team. From builder to the supporting staff, they were a pleasure to work with and delivered on their word.

Everything is good, but felt priced extra for home

There were some things that were supposed to get done off the final walk through but they were not. We are still getting those things done over months later after moving in.

Dear Highland home, Brandon, Julie and Donna, I am writing to express my sincere gratitude and appreciation for the exceptional experience I had while working with your team. From the initial consultation to the final walkthrough, every step of the process exceeded my expectations. First and foremost, the level of professionalism displayed by your entire team was remarkable. Communication was clear, timely, and transparent, making the entire building process smooth and stress-free. I always felt well-informed and confident in the progress being made. The quality of workmanship and attention to detail demonstrated by Highland Home Builders is truly commendable. The craftsmanship in every aspect of my home, from the foundation to the finishing touches, reflects a commitment to excellence that is second to none. It is evident that your team takes great pride in delivering homes of the highest standard. Moreover, we would like to express my gratitude for the flexibility and willingness to accommodate my specific needs and preferences. Your team went above and beyond to ensure that my vision for my home was realized, and the final result surpassed my expectations. In addition to the outstanding work on the construction itself, we must commend your team for their outstanding customer service. Every member of your staff I interacted with was friendly, knowledgeable, and genuinely invested in ensuring my satisfaction. we would wholeheartedly recommend Highland Home Builders to anyone seeking a home builder that combines professionalism, craftsmanship, and a customer-centric approach. Thank you for turning my dream home into a reality. we are truly grateful for the positive experience and the beautiful home we now have. Regards, Kish and Nish ... More

Could be better. The loan experience was good

We had a few hick-ups at the 3-month mark. We let them know about the issues and they were very responsive, after that our experience was exceptional. Thank you!

We did our closing in August. During closure, we had few things which were pending, but trusting the builder went ahead and closed. Its been 3 months since then which has ruined the overall experience since those list of issues have still not closed.

Absolutely amazing building experience! Zach did an exceptional as construction superintendent. He was engaged and available anytime I had questions. He communicated consistently and transparently. Thank you, Zach!

Great floor plan and many options to make the home unique. Only concern has been the quality of work and finished product. There was an expectation that some things would need a warranty call but there has far too many from the day we closed to today, 3 months post close.

My experience has been horrible with this builder. Building supervisor never provided prompt updates. I have to call them every day even after 3 months of closing as they still haven’t fixed all issues from closing. Even with so many follow ups, issues are still open.

Read my previous review on Highland homes

My husband and I built a new home from scratch and had a fantastic experience from start to finish. The sales and construction team took the time and care to answer any questions in a timely manner. Best customer service. We are so happy and proud to have a Highland Home!!