Highland Homes Reviews in Dallas, TX

Our journey to our Highland Home started when we were visiting Texas from California. My sister had just built a home in Royse City with another builder in a different sub-division and while visiting her, we stopped by the Highland Home model at Creekshaw. We were greeted by a very knowledgeable and friendly sales consultant, Angela C. My wife and I were very impressed with the quality and intelligent design of the home, with no wasted space. We immediately fell in love and did not even bother to visit the adjacent model homes from the two other builders. The highland Home checked off all the boxes. My wife and I both have family in the Dallas area and had been thinking of eventually putting some roots down in the area, but had no intention of building a home for several years. Angela C. took the time to get to know us, did a fantastic job educating us on the area and what differentiates a Highland Home from it's competitors. She was not pushy and always stressed that she wanted us to make a well informed decision. We left to go back home to California and stayed in touch with Angela C., who was always responsive and promptly addressed any questions or concerns we had. After several months of educating ourselves and with Angela C. guiding us through the process we signed a contract to have our home built by Highland. I can honestly say that without Angela's patience, guidance and professionalism, we probably would not have moved forward. Now for the build experience; We were blessed to be assigned Dustin D. as our builder. Dustin was truly a blessing. The pride he takes in delivering a quality home shined through, from the pouring of the foundation to delivering a beautiful home for us. He would pick up on things before we even had a chance to point anything out. Dustin was in constant communication with us throughout the build and made sure we understood every aspect of every phase the build was in. Dustin was extremely patient throughout the building process. He was prompt in responding to any questions we had. Remember, we were in CA while our home was being built in TX. Dustin would send us pictures and talk through any questions or concerns we may have had. Dustin would always say, "I take great pride and getting back to my homeowners promptly, so they are not left hanging". This guy is a Gem and a rare find! Although we build a tract home, Angela C. and Dustin D. delivered a better than custom built home buying and building experience. Highland Homes should be proud to have these two professionals representing them! ... More

First off, Ashley and Stephanie in the sales office were awesome! They were so helpful and accommodating with us during the buying process, it was a pleasure to work with them. Sean, our construction manager is another person who I can’t praise enough. He always made himself available and kept us in the loop on the progress of the build. We had some minor issues during construction, which is to be expected. Once identified Sean was on it and promptly corrected. Two issues we still have are with the painting and landscaping. Caulking around baseboards was sloppy and not consistent from one area to the next. Paint is thin and the walls are not saturated at all. As far as landscaping, The topsoil they used under the sod is virtually non existent. There are hills and valleys all over the yard and the amount and size of the rocks I dig out daily are ridiculous. Aside from that, we are still pleased with our home and the overall experience we had with Highland Homes. ... More

Pranay - since we moved to this house we have odor smell issue which is from WWTP and he is beside of our house. While signing I have asked sales team what was that and they have said it is some water plant and they didn’t mentioned about about WWTP. We are getting that smell in our bedrooms. I didn’t expect this kind of customer service with false stamtement before signing the contracts.

Building a Highland home was a great experience! Josh and Edna (and the whole Highland team) were fantastic! They made the process fun and easy. I knew we were in good hands with them. They answered all of our questions, and their hard work and dedication assured us that we made the right decision building with Highland!

This will be my 4th new build home and the best experience ever! Everything was smooth from beginning to end with no issues! Not one problem with the builder, sales manager and customer service is definitely A+. The house is absolutely beautiful and everyone of my friends and family said it is the best looking home I have ever lived in! I will forever be thankful on how wonderful my home looks ! It is so warm and so beautiful !! Thank you so much for A+ treatment ! Layne and Brian are the best ever!! I am spreading the word to all my friends and family where to come and buy their next home if they want the best experience ever! ... More

From start to finish of the process from picking lot to design picks to closing out was overall a great experience.

Since ours is inventory we starting finding issues from first week.

Purchasing a home with Highland Homes has been a great experience. The professionalism of the staff and builder, combined with the post-purchase warranty and their responsiveness, provides peace of mind. It truly feels like you're getting value for your purchase.

We had a wonderful experience from working with sales, design and construction. I would like to highlight our experience with Clayton, he kept us informed and was always actively responding to any questions or concerns we had. He did an outstanding job. I would recommend Highland as a builder to any one considering a new home.

Overall experience has been great. I really love my home.

We have had a new house built several times and this one with Highland Homes was the easiest and smoothest one of them all. The sales consultant Mary and the construction manager Eric were available for questions all through the process. They were very responsive and timely with the responses. We will certainly use them again if we ever build another house.

Ashley and Kim where awesome to work with , they took care of me every step of the way,

We’re enjoying our new home and really are impressed with the neatness of the neighborhood common areas !!

George is slow to responses and he forgets tasks. We had to remind him of things he promised to fix not once or twice and even had to inform him we would inform his boss.

My experience with buying a Highland Home has been excellent. Debbie was helpful and outstanding through the buying phase. Shawn has been great through the whole process and is amazing to work with.

Jason is an amazing Builder to work with. He is always friendly, prompt, honest and reachable. Amazing individual!! Thanks for making our Home special

Overall experience is very satisfactory.

When I called my sales agent to delay the closing for one week then she denied saying that she is going to cancel the contract and house was even not completed. Post closing I have to follow up with builder many time to get the things fixed but still its on. I am definitely not happy. They even didn't share the electrical upgrade list with price breakup.

Great buying experience! Julie made the process easy, and Trey, our builder, did everything he could to accommodate our requests. He was lights out amazing and the service after the sale knocked our socks off. The quality in our house is amazing, and our power bill was cut in half relative to our old house. Very impressed!

Buying from Highland Homes was a great decision for first time home buyers like us. Ashley and Stephanie from the Sales were super helpful and always made time to answer our questions and suggest what will work and wouldn’t . Our builder Shane was super. Very understanding and patient through the whole process and post moving in as well continued to help us with things we only noticed later. Go for Highland Homes

Our entire home buying experience with highland homes has been on another level, from customer service to quality to attention to detail…the designer options were also very high end and we feel like highland delivered us a home that was worth every penny we spent. We would recommend Highland Homes to every home buyer in the market.

We started a new build with Highland Homes last year while living in a different city. The Highland team made this process SO unbelievably smooth and wonderful, I truly could not have asked for a better experience. The sales team - Edna, Kim, Beth, and Janet were so amazing to work with. They were with me every step of the way answering all of my questions and ensuring everything was in order. Our PM, Jordan, is a complete rockstar. He sent weekly updates, photos and videos during the build, going above and beyond ensuring I was informed along the way. Anytime I needed anything, he was able to help, and also offered solutions to a few ideas we had. The finished home blew us away. The construction, the design, the products all exceeded our expectations. We haven’t had many issues since moving in, but the minor warranty items were handled easily and quickly. We financed through Highland Homes, which was also a very positive experience. Lindsay and her team made what can often be a very stressful experience so smooth and easy. This was our first new home build. After hearing horror story reviews for other home builders, I cannot stress how thankful we are to have had a such great experience, but also a strong confidence in the product Highland Homes stands by. ... More

KALEB was great through the entire process - even after the sale he has been amazing

The purchase experience was excellent. There have been some hiccups in getting warranty work scheduled and completed. Overall the customer service is good.

I am grateful to have Mike as my builder. He is quick to respond and help in any situation. He goes above and beyond to make sure everything runs smoothly.