Highland Homes Reviews in Dallas, TX

Not the best experience buying this spec home in 12/21. Transaction was rushed, 3 weeks from contract to close. But after we closed, it seemed like everyone vanished. Sure, Highland sold their home and got their money but what about the after sale support? Warranty repairs weren't responded to in a timely manner...there wasn't much I liked about the entire process or the Company at the time. After about 6 months though, our home was assigned to a new warranty manager, Corey, who was awesome. He was instrumental in getting our warranty requests completed. He was a positive light in this transaction. We've since moved into another Highland Home and that entire process was awesome. It completely changed my view of this company. ... More

Overall, i had a good experience in terms of build quality and value for money.

Tryston our building manager was great he did everything on his power to make my wife and I happy with the overall outcome of our home, the sales staff was very attentive to our needs in regards to paperwork needed for our lender to get our home closed early. I appreciate all the hard work and great customer service! I would definitely buy a Highland Home again!

I just love highland homes

Our building experience with Highland Homes was fantastic! Working with Aleasha and Michael was great. Their response to our questions and concerns was professional, prompt, and attentive to detail. I would not hesitate to build with them again!

Great experience with Highland Homes!

The worst experience, that I ever had in terms of home buying. We are still waiting on things that need to be completed. I will never recommend anyone else. Poor crafmanship, late response time, and many more issues .

Great process & people! Excellent service & experience from start to finish! Thank you

Dave gave us a thorough orientation of our home just prior to closing, and then has been attentive to our various queries and requests. He has actively secured and supervised all corrections to our "Punch List". Dave has a solid work ethic and is positive in spirit. He wants to ensure that his customers are satisfied and comfortable in their new home.

Overall experience is below average. I believe I have overpaid and the basic items are cheaply made.

It was very smooth experience with highland homes , we have seen so many builders and finally liked the highland homes for their quality

They build Super quality homes

Our sales associate was fantastic. Never pressured us for anything and most important, she was very knowledgeable about options and upgrades and communicated well on what came with the home we selected. Our builder was excellent; completed the home in seven months and was extremely responsive to issues & questions we had along the way. Very knowledgeable and communicated well throughout.

The house is beautiful but I've got tons of documentation that shows what looks like a house that was rushed and unfinished. There's holes in the mortar of the brick, plumbing fixtures falling out of the wall, above my cabinetry there's wood and screws and plastic tossed everywhere, my lights didn't work in the front of my home, I had to recalibrate my HVAC unit because it wasn't installed properly (per the tech's input), I had an entire sprinkler sector in the front not working at all, I've had holes in walls where plumbing runs into the wall, my wood floor vinyl started peeling up, I've had one door knob fall off completely off the door, and the majority of the door knobs came loose 1 month after moving in. I want to say good things but with so many issues with a brand new home it makes me wonder if there's proper quality assurance being done. Overall disappointed with how we received the house and I have concerns about how long this house will stand if these minor things were overlooked. ... More

Our experience with both Seth and Lesli has been excellent. The quality of work by the sub contractors has been spotty. Some have had to return many times to get it right. Quite frustrating at times!

We had to constantly point-out quality concerns and errors made by subcontractors during construction. Highland Homes agreed to fix everything, but we’re still waiting for some items that were on our closing affidavit to be completed from 2-months ago. This is our second home with Highland. I would not build another home with them.

Pandemic quality. Beware don’t be tricked by quality of model home. You will not get model home quality. I call my home the crooked home, walls crooked, baseboards crooked, cabinet drawers chipped and off track, carpet not secure to floor, counters severely scratched, driveway severely stained with paint and gunk, just to name a few. Totally disappointing.

Everyone at Highland Homes were great to work with which helped to create a very positive experience during the entire process.

We had a wonderful experience with Highland Homes. Our sales counselor and construction manager were awesome to work with throughout the entire process. If there was ever an issue during the build process they were quick to fix it and we love our home! We would absolutely build again with Highland in the future!

My home buying experience with Highland has been nothing but excellent! Kathy at the 45 ft lot and her staff is amazing!You won’t be disappointed at all!Get you a Highland Home Today!

Had some issues with switching the builder towards the end. Highland has been very responsive on fixing needed repairs.

It was a great experience and seamless. Quality is what Highland is known for and that's what I got.

All of the staff and in house financing people were so easy to work with and very helpful. Great experience I love my Highland home!

Highland Homes builds a fantastic home. We love it!

Building home with Highland is a great experience. Try listen to all the questions or concerns and responds to the satisfaction.Good quality builder.