Highland Homes Reviews in Dallas, TX

Promises promises promises and then there is reality They push to close so they dont have the inventory on their books and 2 months later we still hear excuses Horrible follow up

Nellie and Ashton do business as if they were working for us and not for a company

Our builder Garrett is very professional and helpful. We really enjoyed working with him and had a very good overall experience in this journey.

Drake was wonderful. Kind, patient (answered even my smallest questions; then said it all again when a friend wanted to hear it). He was thorough and made me feel like he worked for ME even though I was so happy to be buying such a beautiful home. If something wasn't exactly to my liking, he got it fixed or moved or whatever the case was. I would buy from Highland again in an instant.

They seemed liked they cared and wanted a very happy customer.

We love our new home There are a lot of little things we felt were not up to highland standards. Like using higher quality light switches and having handles and pulls on cabinets. Seemed to take short cuts on little things.

I like this builders quality and efficiency

Highland delivered on its promises and exceeded our expectations. Home looks and feels amazing. Timely response to minor items is beyond professional. This is our second build with highland and we couldn’t have been happier Best builder

I was not as happy with the quality of my Highland home as I was my last one. The mason work was sloppy and the cabinet work was also not the best. My sales person was non-existent, only talked to him 3 times during the process. Didn’t help advise and wanted upgrades but were not aware. Our contractor Alex was amazing. The closing was painless. Overall I would say average to moderate experience.

Thank you Saddle Star team for making my first building experience so awesome! Trevor was knowledgeable and so easy to work with. My neighbor who bought with the competitor commented on how nice my construction site always looked compared to their homes. Trevor went above and beyond during the entire process. Mary and Deb were so pleasant and helpful. I love my new home!!

Highland Homes passed the buck for not having Internet to the Developer. Either way they should have been able to make sure that their new residents get Internet, a basic necessity for work from home folks. They didn't provide any alternatives for this either and their contract states that they are not responsible for making sure Internet is available at their homes. Apart from that they have been very responsive to fix things, and their workmanship seems above average. They charge extra considerably for having rocker switches instead of the toggle switches ($650), adding recessed lights in the bedrooms that should have been included in the original price. Most importantly, one of the windows needed re-glazing and they removed the window to measure it but did not seal it back with silicone due to their negligence. This heavy window fell inwards due to the wind m and almost missed my wife and infant baby by seconds! Would have paid a huge price due their negligence and we just got lucky. Still angry about this incident. The window smashed in so hard that it would have been fatal to my infant and wife. There is no lock on the owner's bathroom, and apparently this is standard with their plan. Any toddler or pet can just push the door open. Apart from all of the above, the house has good finishing. But the window incident and the lack of internet have soured our experience greatly. ... More

I was not ready to buy a house but the amazing Team I have met throughout the process especially Edna and Lonie, the quality of materials used, the finishing of the house, the outstanding customer experience left no room but do business with Highland Homes. Highly recommended !

Great customer service, it was a pleasure to work with your company. We are really enjoying our new home and entire smooth process of building. Every issue was addressed immediately and office was always on top of it.

Jason was amazing to work with from to start to finish, as was Jeff. There are some workmanship concerns on a few places in the house (flooring upstairs, stairs being weak and loud, carpet having places that protrude).

We greatly appreciate the buying, building to moving in journey and most importantly after move in support by Highland Homes. Sia understood our requirements and helped us get the right house and lot of our choice. Alex our builder was always highly responsive and built us a beautiful home ensuring high quality finish. Overall a great experience and would highly recommend!

We love the floorplan and how the home looks, but it was not finished by the closing time despite all the promises and now almost months after closing we still have unfinished items. I spent tons of time following up with the manager on finishing it and very frustrated with it. Thq quality of finishing is another point of frustration. There is no attention to details, a lot of stuff done roughly, uneven, with spots, sharp edges dents, scratches, etc. The builder didn't care about fixing it unless we insist

Highland homes are well built with good floor plans. We are in a new portion of the development and there are 3 developers who build here. We are living in a garbage dump!! The builders make no effort to clean up and theirs trash is everywhere. We are constantly picking up trash out of our yard, some is construction debris and even paper plates and cups from the workers lunches!

Great customer service read carpet experience.

This was my third build and it was a great experience. Carol and John were professional, kept me in the loop and delivered me a home that I love.

Our house has cracks on walls and garage and they continue to extend. We did call it out prior to closing and some of them were addressed. Probably put paint over the cracks. Kitchen cabinets were painted poorly. I requested a few to be redone prior to closing. It was somewhat fixed but overrall cabinets quality especially in the kitchen l would rate 1 star .Concrete in the garage lots of cracks and we were told thats normal unless l can put a coin in the cracks, thats when its considered to be addressed Service and responsiveness was great but the quality not so good

Overall great and stressful experience. I little disappointment my an expired welcome gift.

We absolutely love our Highland Home! Ryan and Dave went above and beyond throughout the entire process. Communication and service was top notch. Even after the build process, Dave checks in on us while juggling other properties. We are Highland Home lifers. Thank you for making our dreams come true and then some.

Cannot say enough about Highland No other builder like Highland. Thanks to wonderful sales team Julie w, Julie b, and Helen but I want to give special thanks to Kareem R.. for his kindness his patience and attention he gave. I am telling all my friends about the Highland difference

We are so grateful to have Zach , Mike, and Trystan. Trystan has been always responsive and keeps us in the loop of when we will get things fixed/repaired. We are glad we closed with Highland even though there were lil issues here and there- because the care we received after closing is very impressive. Our project manager didn't just forget us.... but is still within our reach and responsive. We appreciate it. Especially with all the horror stories you read on other builders.... we are definitely glad we went with Highland Homes.

Ana the sales lady for highland homes in Mustang lakes is never at work and is completely not responsive, to get in touch, to make an offer by us or our agent was terrible. The only experience worse than that, is the builder Brian. Highland signed documentation to complete work within 2 weeks of closing. It’s been 2 months and not a thing has been done. We either are ignored or straight lied to. We have missed multiple days of work to be here for work to be done, only for no one to show and no response from Highland. I would not recommend anyone buy a home with highland. We have already sent 3 prospective buyers to other builders (2 in contract) in mustang lakes. If I could give negative stars for Trustworthiness and customer service I would. ... More