Highland Homes Reviews in Dallas, TX

The buying process was great from the sales (Angela) to buying (Mattew). But quality of material, workmanship, trustworthy and price is just bad in every way shape and form. I won’t recommend anyone for this price, we deserved better. A lot of defects and all around inexperienced people were involved in the construction from start to finish. Just BAD.

Highland homes are value for money and it feels so specious

Beautiful Development and community, my protect manager Bryan has been great to work with, every week sending an email to give me updates on the progress. I love the house however I been disappointed in some of the finishing touches and the workmanship of some materials, I know eventually everything will be fixed.

After hearing great things about highland, I was confident in choosing them as our builder. The entire experience was disappointing and even now (6+ weeks later) we’re having to live in construction - after being delayed for 6+ months. The worst part was the horrible communication and the crappy workmanship. Having to wait 14+ months for a house and to walk in the day before closing to dead bugs in the cabinets, crooked walls, and horribly laid tile?? I was floored.

Lots and lots of issues in construction quality. Not working sd/co etc

We've had several things thast aren't pleasing but our PM has been right on top of them. Getting subs here to correct has and is an issue. Your cleaning crew, in my opinion, does not do a great job. We've been battling a floor issue here since the walk thru and still waiting. Getting closer but still not complete. Very frustrating at best. Your electrical company too can be frustrating. Takes them too long to respond if they respond at all. WHen one pays for this level of home, there are certain expectations. You all need to hone in on your subs and contractors doing it right the very first time. Am I disappointed in some areas? Absolutely!! I can say that our PM is the best we've ever had and continues to be. Wish you had 100 more like him ... More

I love my home. Everything looks really good. They are fixing everything I have asked them to fix. Reliable.

Highland has excellent customer service, but the workers they use will cut every corner and leave your brand new home unfinished and looking like a home 1/3rd the price. Micromanaging every aspect of the build is required and even then more mistakes are made. This is acceptable according to them in this current labor market. Wife, daughter, baby and I have even had to relocate to a hotel(covered by Highland), so they could fix issues, 1 of which was a HUGE saftey violation nearly 1.5mos after closing. Im sure Im just the outlier here as Highland is one of tbe best, but it doesn’t change the face that my family suffers after making the biggest purchase of my life. ... More

Quality of workmanship is not all that great.

Although I love the house and the location , the overall moving process lacked in several areas. The exterior of the house is different than the one we thought it would be. We only found out about that later in the process. When we received our closing date, we thought everything would be ready for the move in date but it wasn’t. We did the final walkthrough one day before closing and noticed that there were items missing, like Mirrors, Shower Window, Door bell and Oven vents. Our builder did tell us that we had the option of postponing the move in date or have these things added before we moved. At that point everything was already scheduled to move in so that wasn’t an option for us. The day of our move in, the house was nasty dirty. Like dust on the bathroom drawers , counters, etc. it looks like their cleaning crew came to clean the floors only. Our builder did stay on top of things after we moved and got everything that was missing and communication was great! We know the market has been crazy of late and labor is scarce so we totally understand why those things happened but definitely wished we were told of it before that that was a possibility . Besides that, I would buy it from them again, but would definitely be more active through the process in asking updates. ... More

While we are happy with our purchase, there were many issues that will prevent me from recommending Highland Homes. The experience I had heard about from various people that have built homes before, was not one that I can say I have had. My situation is unique in that we relocated from NJ and purchased not one but two homes with Highland. Responses I received from home office were unacceptable and that is when I actually got a response at all. I have some instances where I have not received so much as an acknowledgment on my concerns. I also do not like dealing with a company that finds it necessary to bad mouth competitors when Highland, from what I hear is a very well known and reputable company. There should be no need to disparage competition in my opinion. I welcome the opportunity to discuss my review further. ... More

The Highland sales team was very attentive. We never 2nd guessed our choice to hire them or to purchase their product. The building process was 90% smooth, and where we ran into a slowdown, it was resolved as soon as the vendor made the right product available. Although he was VERY busy, our building coordinator made time for us as best he could. We never felt neglected. When building this many homes, there are certain to be minor workmanship issues, but we have 12 months to work those out!! Happy with Highland!

After Sales service is not up to expectations by any means and i hate to record tons of claims for warranty

It was great to work with great, caring people at Highland Homes. We will buy again in the future from Highland Homes here in Texas!

Great communication, trustworthy and great price/value relationship

The Process was easy from start to finish. They built us a great, quality home. Overall, they were very accommodating for our needs. They made it clear that some things were impossible due to supply chain issues, but they always seemed to make something work for us. I would absolutely purchase another one in the future if we had to relocate.

Sales co-ordination was great. Construction timelines and updated were perfect to begin with. Halfway thru, I had to check on the progress almost every week and point out issues. Final walk was rushed enough, hours before closing and with pending works. We moved into our house end of June 2022 and still dealing with issues, which should have never occurred or should have been fixed by construction manager well before closing. After moving in, I got to know almost half the workmen team to fix issues. To name a few - cabinets, counter tops, doors/trims, sheetrock, vent team, electrical, appliances and painters. Still having issues to be fixed. ... More

I’ve researched Highland Homes before I moved to Texas and found this company is buy far the best builder. My concern is the sub-contractors and following up with the quality of their work. Every phase should be checked and the homeowner should get weekly reports or visits if possible to their home. I have a few concerns that is being addressed immediately by Highland Homes warranty, but these noticeable concerns should have been fixed by your construction manager by doing his/her due diligence for the best builder in this state of Texas. I recommend Highland Homes to a friend of mind and they’re having a home built in San Antonio, Texas as I write this review. There completion date is February 2023. I will always support Highland Homes as the best builder, but please check on the those sub-contractors after each phase (Construction Manager). ... More

Highland Homes...I can't say enough about them. Even though it took a year to build our home, because of the rest of the world's current state, Highland was incredible! Communication was great, they fielded a lot of stress before it ever hit us, so the entire process was so smooth. I knew I could trust them in every area. Jared went above and beyond for us and has even been a support to us post-move-in. Everything they do is high quality. We built our dream house and the building process was a dream come true! Not anything like other builders we'd used in the past. You want the Highland team in your corner! ... More

We’ve been in our new home almost two months and have had issues with getting our punch list items resolved since moving in. We have been in touch with our construction manager, and he has been responsive towards us about the fact that they are “working on it”, but at this point even items we have submitted a warranty for are going unamended. Our walkthrough was rushed because of a pushed back closing, but with the idea that a walkthrough takes place a couple weeks before closing so the punch list can be taken care of, it’s frustrating that two months after moving in we are still waiting for this punch list to be completed. We love our home, but it is still incomplete and it seems at this point that we are being given the run around so that issues will be forgotten rather than fixed. ... More

Had a horrible experience with Highland being a first time buyer. The construction manager assigned neither provided any status updates nor picked up the calls. He also never responded to numerous emails and texts sent. There were numerous issues during the house built and even after 2 months of closing, Highland is still working on resolving those. Had to escalate every single time and I essentially worked as a construction manager to supervise my house built. Construction manager also made racial comments saying "which part of English I don't understand" after I asked him on the status update after house closing. He got agitated as he lost the affidavit containing the list of issues signed during closing. Highland is now trying to make things better and also did some damage control around the closing time by involving the division manager. However, its not the experience anyone would have hoped for, especially from a reputed builder like Highland. Would recommend persistently asking to change the construction manager if one is not happy with him/her even after the push back from builder. ... More

I know that a lot of the trades have taken a turn downward as far as quality because of who is out there actually willing to work but there are somethings that I feel should have been caught and were not. Over all the quality of the home is great. We are pleased with the structure but there were somethings that we just felt didn't live up to the quality that you come to expect with a Highland Home.

They were excellent in all avenues of the home building process. We've been in the house now coming up on 2 months and they have delivered on everything! Would highly recommend them to anyone looking to buy a new home.

From the first day meeting the staff to final closing, the entire home buying process was extremely pleasant, highly professional and by far the best home buying experience we have had. Sia, Miya, and Brandon always went out of there way to take care of us and always produced extraordinary results. Truly the best team in the business.

I moved in couple of months back and till now I am experiencing issues . My home is still in 50 percent construction zone . I have to fight for things to be fixed . Bad drive way , patio concrete all messed up , lot of finishing issues , had a terrible experience. I wish I got my money back ,