Highland Homes Reviews in Dallas, TX

Me and fiance decided to go with Highland homes for our first home. It turned out to best the best decision for us and our experience was fantastic. Working with an amazing builder was a huge part of what made our experience wonderful. Our builder was very responsive and helpful with any requests or question we had throughout our building process. Could not had asked for a better builder to work with. Will always be extremely grateful for what our did for us and making our first home as special as possible!

Home buying experience was fine, very easy other than the wait time which was out of their control. The quality of workmanship could be better. Builder tried to make it better and in many ways did get things fixed. A few other cosmetic issues were not fixed and it feels like you’re forced to deal with them or fix them yourself after dealing with multiple do overs.

I want to start off by saying that everyone we have worked with at Highland has been phenomenal -- Juan (builder), Kathi and team (front office), both Brians (one helping with issue resolution and one a customer service rep). This is the first home we've built, and the entire time was helpful, informative, responsive, and very kind. We couldn't have asked for a better group of people to work with. We are concerned about the quality of our home and hope we made a good decision investing in a Highland Home. When you purchase a Highland Home, you know you will pay more for quality. We have heard nothing but great things about Highland prior to buying our new home. We have had more issues than we would have liked with our home. We have had to file several warranty claims, mostly for minor items, but things you would expect to not have to worry about in a new home. I understand the current state of things has likely made it more challenging -- there are less laborers available and supplies have been tight. However, we feel there could have been more quality control checks in the process to help resolve some of these issues before we moved in. Any Warranty request we have submitted has been resolved in a timely manner, so we cannot complain about that. We are looking forward to getting all items taken care of via the Warranty process and we hope to enjoy our home for years to come. ... More

This does not apply to all Highland Homes in general, just my particular community. Responsiveness to issues is non-existent, no follow-up, doesn't follow through on agreed upon affidavit items and home still has multiple items pending to be resolved even after closing. Although there is a 1-year warranty, it may be useless as they will not respond to resolve.

Very poor quality of material used for construction for a 640k home

Great experience with Highland Homes, the quality of the build was second to none!

The house is just perfect for me. Due to the delays I had to wait 3-3/2 months in a hotel room nearby. There were a few mistakes made that the builder took care of. I'm hoping Darren will come by to see what we have done.

Due to delay in construction many of the interior trim materials are water damaged and will need to be replaced. Cabinet work is very poor in quality and workmanship in installation is bad. Numerous issues with doors, and paint and texture on walls. Construction team ran a vehicle into the brick on the side of the garage and the frame is still split. and brickwork is wonky. Door handle on the half bath was reversed. Wrong bathroom fixtures were installed and replacement was so dangerous that we purchased and installed our own due to possible injury to children. This is our second Highland home in 2 years. Workmanship in the one we had before in San Antonio was better. ... More

This is my 3rd house to build and I can say it has been the best build of all. Scott was great in all aspects of the process. Highly satisfied with him and Highland.

We love our beautiful new home!

I want to give the Highland Home teams millions of big thumbs up. They built my house in time despite of the global supply chain crisis 2021-2022. Although most of house is delayed and postponed due the supply chain issue, they prepared well and built my house in time. I was able to get a best mortgage rate since they built my house in time. I really appreciate their hard work, especially for Doug Yaklin, he's awesome!! My family really loves this house. Thank you all!

My new home is beautiful, but it’s becoming more apparent as I live in it that the trades consistently cut corners. For now it’s mostly superficial (e.g. door knobs started coming off and bathroom grout started cracking/peeling first week) but I’m concerned that major issues are just waiting to be discovered. I know the housing market is crazy and everyone is stretched thin, but it seems pumping the brakes is a better solution than rushing and having to re-do each job. Perhaps my hopes were too high for a five-star home based on Highland’s reputation…

Blake, Kevin and Sue made our experience much more pleasurable. They are a very professional bunch. Would do it all over again if those 3 were involved in the process.

From the job site constantly looking like a landfill and there never being less than a dozen empty beer bottles and / or cans inside the house alone to the shoddy workmanship of every facet of the construction of the home and Construction Managers being forced to close on homes that are not even ready, this has been one of the worst experiences of our life. We have been in our home for 2 months and we’re still trying to get the original punch list items completed. The longer we live in the house, the more things wrong we find. Every contractor sent out to repair something damages at least 2 other things that, then, need to be repaired. It’s a never-ending circus. Even at this point, if we could get our money back and walk away, we would do it without hesitation. We picked Highland because of the reputation for quality. That is a thing of the past. Don’t be mistaken by the quality of the model homes. Your home won’t look like that. Just like pictures on a fast food menu. Contractors take zero pride in their work and display absolutely no common sense whatsoever. A pre-owned home would take less work to make right than this brand new home is taking. Instead of being happy that, after an 8-month wait to move into our beautiful, brand new home and being able to settle in and get on with a normal life, we’re disappointed beyond belief at the entire process and, almost can’t stand the house now because it is nothing but a source of never-ending stress. As mentioned, we’d still walk away if we could get our money back. ... More

Highland has great people that works for them, also the walk through process was smooth.

It was one day short of a year from contract to closing. Many items were not completed at closing but I was in a bind. Nearly two months after closing most items are finally complete except for one item. After many promised appointments to complete that one I am still waiting.

Home was delivered slightly ahead of schedule and at the agreed price. Project Manager (Chase M) did an outstanding job of keeping us informed of progress and responding to any issues that came up after closing. Home is well built, although some materials could be of better quality. Paint team needs some work and required numerous touch ups and cover ups. Seemed like the painters simply wanted to be in and out as soon as possible instead of doing the job correctly the first time.

Johnathan was our builder. We found him to be prompt, extremely polite, always willing to go the extra mile. We were so lucky to have had this wonderful person to lead us through the building process. The staff at Highland were also friendly and very willing to work with us. Thank you for this super experience.

Very satisfied with my home and home building and buying experience.

Highland Homes' quality compared to its peers is unmatched. LUV our experience!

It was a pleasure working with the Highland team. They were professional and responsive throughout the process.

I have lived in my new home for the last few months and couldn’t be happier. My Highland home is exactly what I hoped for. Our experience with Highland was fantastic from start to finish. They delivered exactly what they promised and I highly recommend Highland Homes.

This was our 3rd overall home buying experience but first time with Highland. They were by far the best builder in all facets hands down! Very thankful for their amazing team helping us build the perfect home for our family!

As a first time home homeowner. Highland made the process seem less and everyone on the team truly cares. The community is great and the team is very responsive to all issues i have had. So far my only complain will be the floor plan design. I think it could be more user friendly. The home is beautiful and very modern but lacks and office space and small things like under the sink trash cabinets

Our closing date was pushed by a month. When we moved in, there were tons of items that needed to be fixed. It's been almost 2 months we have moved in and there is always something to fix.