Highland Homes Reviews in Dallas, TX

Building manager was absolutely excellent!

Really enjoyed the sales person but I have been disappointed with the overall building process.

We have enjoyed working with Nelli and Ashton as well as there whole team. Highland has a great product and design. They really made us feel like family through the whole process. Honesty and integrity is who they are! Thank you so much!

The whole Highland team main priority is customer service, from the sales manager to the construction manager, they were all very attentive to our needs. Thank you very much Edna and Josh

Highland Homes is the best builder in the DFW. Their homes are magnificent and Pecan Square is great community. We had a wonderful experience from start to finish. At one point we almost gave up, and this team fought tooth and nail to get us through the finish line. Edna, Kim, Rhonda and Lonnie you are highly appreciated.

We purchased a prototype home that was not complete and have been struggling for over 3 months for completion to be achieved on several issues. Everyone we have worked with is very pleasant and well meaning but the process has been much too slow. I doubt that non-prototype homes have experienced anything like this but we are feeling that our issues are low priority!

To mention a few issues, The home was not ready to be delivered on the day of close with construction taking place the day off closing, tile pieces and dust all over master bathroom, supplies left throughout the home, and countless issues to follow. The home is still not complete 2 months post closing.

Experience was good throughout the 7 months build process. Our builder tony was amazing throughout the process. Things that could have been done better is all the cabinets they are poor in quality and work done by cabinet company when we moved in they had scratches dirt marks that are not removable. Quality is poor. Paint job is poor quality as well. For half a million home definitely not great. There are lot of things that could be done better for highlands reputation

We understood early issues with the supply chain, but two months after moving in and our home is still not complete. Despite the builders having our list from BEFORE closing, we are still fighting to get our home done. Every time we talk to someone about getting it done, we are told workers will be here on whatever day… so my wife stays home all day and no one shows up and our calls get ignored. Don’t close before every tiny thing is done. Or choose more responsive builders. They will promise you the world, but you shouldn’t believe it until you see it. We will update if/when they finally complete our home. ... More

Longest it's in guidelines they will made happen. You can not go wrong with Highland HOMES. Thank Rogers

Poor acoustics in building construction.

Overall, we had a great experience. A few minor issues along the way, but nothing out of ordinary when building a new home. For a 1,600 sq ft home I feel like the price was really steep, but that is more indicative of the market.

I closed on my home on 12/27/2021. The condition of the home when I received it should not be something Highland is proud of. The carpet was not completed. There was an entire closet that wasn't carpeted, the carpet on the stairs was loose, and carpet was sticking up in several corners. I received the wrong stove and I am still waiting for the correct one. My bathrooms are still missing mirrors and the master bath does not have the shower door, vanity lights, or the glass to separate the shower and bathtub. I have closets that don't have the rods to hang clothes. I have paint on railings and paint isn't complete. The little square pieces at the bottom of the railing are all loose. The sprinkler system does not work properly. We have not received our chandelier yet but the unfinished home next door has their's. Also, the unfinished home next door seems farther along than my home. I just think it's crazy that the house was turned over in the condition it was in. The back yard was a mess and there was urine on a toilet seat. Just didn't seem much pride or priority was taken in building my home. We aren't a priority. Also, why isn't there insulation in the interior walls? The toilet in the master bathroom sits right against the living room wall and you can hear everything. As first time home buyers we entrusted Highland to build our dream home and Highland has failed us. Highland hasn't reached out in an attempt to right the wrongs. It's been a miserable experience. I can go on and on but it shouldn't be like this. ... More

The build process was longer than expected and I had three different project managers. That caused some miscommunication, but they were great about making it right. I’m very pleased with the house and the service they provide.

The worker shortage has left Highland Homes, and other builders, with mediocre workers who just don't care. I do not blame Highland Homes, but we are left with shotty workmanship due to our countries inability to get back to work. We all suffer.

After hearing some nightmare stories about other builders within the community, we knew we made the right choice going with Highland Homes. There were some hiccups along the way, but I was extremely pleased with the final product. The house is beautiful, and the builder was extraordinarily accomodating. There is a reason Highland has repeatedly won Builder of the Year! Do not waste your time dealing with anyone except Highland!

Had an amazing overall experience, from the sales person to the supervisor. Highland Homes is awesome to work with!

Builder accommodated the changes and custom modifications

Working with the sales team was a great experience.

Would not do this again.

Trust worthy builder out there, who stands by the what they have promised to deliver.

Overall it was a good experience. My wife and I enjoyed the people we worked with as they were friendly, responsive, and respectful. We would buy a Highland home again, but we would watch the building process a lot more closely along the way. I feel they are experiencing labor issues with their contractors and overall workmanship was lacking when it comes to fine details. For example small things being missed, paint and caulking just looks sloppy in areas, etc. Closing ended up being a mad dash to get everything done as the house wasn't ready. This probably contributed to the fine details being sloppy. The overall quality of the materials is great and we love the floor plan. We are very happy with our purchase and as I've said we would buy another Highland Home, but next time I would make sure I was more present during the building process. ... More

Very responsive to fixing warranty issues and working out satisfactory resolutions.

Builders are excellent, all the workers were great. It was awesome to move into a home that was clean before move in. Builder always responded when I text a question. So glad I went with Highland Homes.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.