Highland Homes Reviews in Dallas, TX

I had built a home prior to this with a different builder and assumed I'd experience much of the same issues and related stress with this new build with Highland. Thankfully I was wrong! The process from start to finish was like a dream. When any issues did pop up (as is the nature of new construction), the Highland team (especially the builder and Sales Rep) were nothing short of outstanding! I actually enjoyed every phase immensely and I am so grateful to Highland for that experience. They have my highest recommendation.

Great to work with from design to build to finish. Everything we asked for before, during, and after the construction process was completed as promised. They made everything right!

Everyone was great - from the sales staff to the builder supervisor all the way through to warranty issues!!

Be sure to ask plenty of questions. Highland staff are very helpful and approachable. There are no dumb questions!

Overall buying our Highland Home was a positive experience. There were several issues during the building but that happens to every home builder. Melissa our construction manager was very attentive and took care of each issue quickly.

Highland is a cut above the rest, something immediately recognized upon entering their homes. Service is top notch led by responsive and professional representation

The team at Highland Homes are great to work with. No pressure and they always go the extra mile to walk you through everything. In our case they helped us move in a few weeks sooner than they anticipated.

Highland builds a great house. There were a few instances where there were inadvertent mistakes made with the incorrect material shipped that got installed. Once Highland found out, they quickly replaced the product to our satisfaction, no questions asked. We get an update each week providing information on what was completed that week and what's on the work schedule for the next week. It's been a great experience and I would highly recommend Highland to anyone looking to build a new home.

I love the quality of my home. Buying process was easy, professional and cordial. I was carried along through out the building and buying process. I love the after sales service which I need as a first time Home buyer. Will do investment property with High Homes.

It was an amazing experience building with Highland. Our sales agent and builder were both very helpful, cared for our needs, and went above and beyond to give us our dream home.

Home was in good shape. Just obvious things that should have been taken care of before like painting, staining, floor creaking. This would avoid a lot of back and forth with different workers fixing issues. Other than that the issues did get fixed, it just takes time and we are happy with our new home. Thank you very much Ryan.

Highland Homes is a trusted builder known for their commitment to quality and customer satisfaction. Their homes exhibit excellent craftsmanship, with attention to detail in both design and construction. The materials used are of high quality, ensuring durability and longevity. What stands out most is their responsiveness—any issues or concerns are addressed promptly, providing peace of mind to homeowners. However, the one drawback is the pricing. While the quality is undeniable, the price point feels steep for the overall value delivered. For buyers looking for top-tier materials and reliable customer service, Highland Homes delivers, but the cost may be a concern for those seeking more affordability. ... More

Our experience with Highland was outstanding. Alicia S. And Debbie G. were wonderful to work with. Shawn D., who is now my neighbor, was a great builder. He was very patient with me as I stopped by the build nearly everyday. He was always willing to answer any and every question. Reggie did a great job of walking us through the financing process and getting us to the finish line. Highland was great!!

Its really good response and immediate action.

From my first interaction with Nelli and her team, the buying experience was better than I had ever experienced before. Nelli was patient and very knowledgeable. The help I received from Lindsay during the lending process was very professional and basically stress-free, which is unusual. Brandon and Ashley made the building of my home extremely pleasant because they were so patient, knowledgeable, an Very Responsive to any issue or question that I brought to them - and I had many questions and requests. The quality of the basic level of materials used was above what I had expected, and of course any upgrades were exceptional as well. The quality of workmanship was great in most instances, but did have to be revised in some areas, which I guess is to be expected, so overall - it was very good. I am happy with my home and glad that I chose Highland as my builder, and I would again. ... More

This is our second time building with Highland, and we would do it again. Our project manager, John, was wonderful to work with!

Overalls experience was great, Darren was amazing!!!!

Thanks to sales representative Haeli for handling all my requests in closing the house and construction manager Jason for helping in finishing the house.

I would highly recommend working with highland homes. They have an outstanding relationship in Texas and produce a quality product.

We built a house with Highland Homes in Northlake, TX. Great experience!

Some issues with finishes, and quality of some material. Overall experience was great.

Buying experience was awesome….Highland Homes are great homes as expected with their modern designs…our construction manager Juan is great with helping us with any questions as needed…the closing date was on time or earlier as promised….overall we are very happy with our builder Highland Homes and would highly recommended to future buyers

From the beginning, working with Highland Homes was so seamless. Our consultant Haleigh was so responsive and helpful in walking us through the various floor plans and add on options to build a home that was perfect for us. Once we landed on the Middleton plan, we were connected with our project manager Robbie. Robbie is fantastic, extremely knowledgeable, and thorough. He sent us weekly email updates and was very responsive to questions/concerns. Our only area of concern was after we closed on the house. We had a few areas to touch up during our final walk and the crew sent in lacked attention to detail and some aspects felt rushed. The concrete in our front entrance was a different color, plaster on the gutters, paint on floors, etc. Overall, this did not tarnish our experience because the home is beautiful and Robbie has been so responsive to our concerns and made proper repairs and touch ups. We love our home! ... More

Overall experience has been pretty good. Any issue has been addressed quickly. Some issues can not be remedied. Hanging a flush mount mirror on a curved wall (where it is supposed to be straight) presented challenges. Some walls/trim were installed without a chalk line or an L square and because floor tiles are true, it is apparent. It does not affect function of wall, just appearance.

The quality of the house is awesome. I am very pleased and had no problems. Everyone was very professional.