Highland Homes Reviews in Dallas, TX

Had an amazing overall experience, from the sales person to the supervisor. Highland Homes is awesome to work with!

Builder accommodated the changes and custom modifications

Working with the sales team was a great experience.

Would not do this again.

Trust worthy builder out there, who stands by the what they have promised to deliver.

Overall it was a good experience. My wife and I enjoyed the people we worked with as they were friendly, responsive, and respectful. We would buy a Highland home again, but we would watch the building process a lot more closely along the way. I feel they are experiencing labor issues with their contractors and overall workmanship was lacking when it comes to fine details. For example small things being missed, paint and caulking just looks sloppy in areas, etc. Closing ended up being a mad dash to get everything done as the house wasn't ready. This probably contributed to the fine details being sloppy. The overall quality of the materials is great and we love the floor plan. We are very happy with our purchase and as I've said we would buy another Highland Home, but next time I would make sure I was more present during the building process. ... More

Very responsive to fixing warranty issues and working out satisfactory resolutions.

Builders are excellent, all the workers were great. It was awesome to move into a home that was clean before move in. Builder always responded when I text a question. So glad I went with Highland Homes.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.

The house has several issues that needed to resolved after closing. Now 2 months after closing, and I’m still waiting on several issues to be corrected.

Great experience and Kathi was really great to work with.

Happy with quality of home, a few minor issues popped up after we moved in, as expected, but they're being addressed. A little slow, but being addressed.

People that seem to care about welcoming you into the Highland family...

Communication with our builder has been terrible. Some of the communication issues are his fault but he's also at the mercy of his contractors that simply don't give a crap anymore. The painters were horrible and two crews were fired during the build process. Now painters who come in are kids with zero experience. Trying to get contractors to show up at all has been an absolute pain. Highland is doing the best they can. We fortunately started the build process early in the year. House was completed in 10 months but we have neighbors who built a year prior and it only took 6 months. Now I'm hearing total build time is 12-16 months. Can't get materials, can't find workers, if you find workers, the quality of their work is horrible. If you must build now, know going into it that it will be a really bumpy ride. If you've built in the past, forget about that experience. This day and age, people building your house flat out could not care about overall quality of their work. If your builder isn't happy with that contractor, that contractor will just get up and leave because they have 100 other jobs they can go too. Again, this isn't really a Highland Homes issue. This is just an issue we all face these days. Even employees in over services areas simply do not care because they can go find another job in a heart beat. If you don't have to build now, I would highly recommend you wait a few years. Yes, prices keep going up but the wait will be worth it. Thankfully our build is complete but we are still dealing with warranty items that are taking months to get completed. Most are 5 min jobs and it's like pulling teeth to get someone to show up! ... More

Great people,very responsive to concerns,beautiful product

we love our new Highland Home.

The home buying process was easy from the initial contact, to making our interior choices. Once construction began, we were updated weekly on the progress and when issues arose around supply chain issues, we were kept well informed. It never felt like things would be rushed just to get the house done. We are very pleased with the quality of the construction and any after-closing issues have been minimal and handled timely.

Best team to choose if you want someone to care about your home as much as you do!

We bought several Highland homes before this one and the experience was and still Fantastic. The experience with this home doesn’t feel like you can brand this home as a Highland home . NO WAY . The sad part , everyone blame Coronavirus . This doesn’t justify poor workmanship and poor customer service . It simply doesn’t feel like Highland Brand .

The sales experience was wonderful with Todd. He made everything as smooth as possible and was very accommodating. Our build experience, however, was stressful many times, Our first contractor, John, was very nice and professional but there were many hangups in what we asked for vs. what we got, mainly with countertops and my daughter's closet. We were given a new contractor. Garrett, to date, has followed through on everything we asked of. Unfortunately, we've noticed so many oversights since we've moved in, so the quality workmanship, has left a bad taste in our mouth. The project was not completed by our closing date, so after move in, we still had workers in our home, There's been some items that have had to be repaired multiple times to meet our satisfaction. Again, nothing on Garrett....he's been very professional and courteous. We just feel like, for the price we paid, we should have received top notch service from the beginning to end. It definitely felt like like a rushed project. ... More

After owning a Highland home ten years ago and having an incredible experience, we were excited to build another Highland after moving back to Texas. Unfortunately we encountered a nightmare with being assigned multiple builders, mistake upon mistake with workmanship and materials, and having to get upper management involved to actually get our build finished. I know it’s a tough market now, but I would not buy a Highland home again.

We loved the house, and Daniel was great to work with, and made this process very easy and straight-forward. The only issue I have with it is that the finish out was not the greatest, there were some of out doors that appear to have been hastily painted, paint chipped off of some of the walls, etc. All of that was pretty minor though, and the overall experience e was about as good as one could've hoped for in building a house.

I moved in October of 2021 it’s now end of January 2022 and my issues are still not being addressed.

Highland Homes was very responsive to my questions during the building process. Very good builder and my home had no issues when I moved in. Highly recommend using Highland Homes.

Our construction project manager was wonderful and worked closely with our realtor. It was unbelievable with what’s going on in the world, but he delivered the project on time. Amazing. Build materials are decent quality - above average - but not what we are used to coming from a DiVosta home in Florida. The windows are the most noticeable difference. They are lower quality and the frames around them are slightly off. Not our PM’s fault by any means. Thank you - we would choose highland homes again!