Highland Homes Reviews in Dallas, TX

Always there to help with a problem. So proud of our home.

We built during the pandemic. When most builders were taking shortcuts, 12+ months to build and changing contracts, Highland Homes stayed consistent with their original promise to the best of their ability. They also had great upgrades and options to choose from that made our house really stand out from others in the community. We feel like we got a quality home vs. a cookie cutter one. The only downside to our process was the lack of communication from our project manager, which required numerous escalations just to find out what was going on with our home. Other than that, we would highly recommend. ... More

We love our house, lots of space, great layout, materials are excellent. However, we all say that the little things are the ones that matter. It is really hard to get Highland homes team to respond to an issue. Lots of excuses when it comes to follow up and communication is broken with the construction team. All we need as a customer is someone to follow up and highland homes team fails tremendously on that.

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not following the blue prints. Over all I would not recommend Highland, if I had to do it again I would of chosen a different builder.

Julio managed our home's build and did an excellent job. He is quick to respond and truly cares about the homeowner's experience. He made everything incredibly easy and it still taking care of minor items we request help with even months after moving in. Julio alone has made us highly recommend Highland Homes to others and will make us a repeat customer for our next home in the future. Thank you Julio!

Sales process was very positive. Building process less so. Great building superintendent assigned to build. Midstream he quit for a new builder. Replacement hood but not aware of all issues that had been agreed to. Supply chain issues. We have been in house for 7 weeks and still don’t have key appliances. Follow up on punch list is weak. Overall house is great. Pleased with build but frustrated with follow up. Too many “the other guy did it “ excuses. Someone needs to take responsibility. Can’t always expect us to believe that the other guy is so irresponsible. Who chose the other guy? The builder did!! Sick of supply chain issues. ... More

There were promises made and not kept. The work to complete the home continued after we moved in. We’ve had several warranty items that needs addressing, one item we’ve had a visit 3 separate times. Bath is still not complete nor have we had a final cleanup. I will take responsibility for signing off on completed items but I was relying on trust and word being kept.

Overall Excellent Customer Service throughout the building process

The communication with building foreman was great!

Team was always on top of the new home building process.

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.

Everybody we worked with was very nice and really helpful and always got back to us. Customer service is important and Highland homes has it down.

Everyone was easy to communicate with.

Quality of materials used the tall windows everything about my house is beautiful everybody that steps inside my house loves it great job highland Homes.

Dustin went above and beyond

Highland Homes produces such a HIGH QUALITY home. From start to finish we were over communicated with about every process. The build was seamless and every one we worked with were extremely helpful and happy to assist in any way. We couldn't be more appreciative of everyone and the experience we had. Hands down the best home builder. If you are looking for a home, Highland is the way to go!!

While I love my floor plan this house was built pretty poorly. Cabinets were installed with damage, the tile everywhere is the absolute worst. Just poor quality all around for a builder that claims they build quality homes

The lack of care taken in the build was disappointing compared to the talk up of how great the quality was. The young lady selling the house was very helpful and worked with me and my relator on getting the perfect lot. after that was accomplished I could rarely get in touch with her and she was short and would only communicate with email. I ended up dealing with here associate more and he was extremely helpful and pleasant. after paying for my home I received my keys from the design assistant she was very pleasant and helpful. I have never heard from the young lady that sold me the house? The contract was pleasant to work with. I don't feel he gave me enough information in the design meeting. It has been the first time I have built a house and was unaware of what was considered extras. I have submitted a work order and waiting response week out. I am enjoying my home and I like it. a few thing I would have done differently. I have been a bit disappointed for the value. I received a house that was not cleaned very well my master bath floor has a tremendous paint overspray on it. That is my feelings ... More

I’m disappointed and this builder is not highly value,

Great process from start to finish. I would highly recommend highland homes.

Even after I closed on the house, Angel has been great with getting problems resolved

We bought a spec home already under construction so we were not allowed to go to the design center, which didn’t give us options for add-ons such as blinds, adding exterior lighting etc. We were not told that the standard paint was flat, nor were we given the option to “upgrade” the paint. Flat paint is the worst! Our appraisal came in $33,716 UNDER list price and we were told they would not negotiate it and we were stuck since we had already sold our previous home. We have had so many issues and have had the contractors in and out more than a handful of times. Have only lived here for 2 months and have already submitted multiple warranty claims for various things, which go unresponded to, until we follow up on them ourselves (the 7 day to respond clearly is false). Finally, the kitchen. I don’t know what to say. We are currently waiting on nearly every door and drawer to be replaced as they are all damaged, dinged, scratched, or the paint is peeling off. I’m not sure who was responsible for quality control / visual inspection on our home, prior to our ownership, but they take zero pride in their work, and it shows in everything overlooked! ... More

Wish our house was built like others. We have major aesthetic brick issues that lingered for months (may to sept) and the construction manager kept on saying it’ll get fixed l. At the 11th hour before closing got rid of all the excess mortar all over our house and ruined the front of the house with excess acid wash. We were put in a hard place bc we had to be out of our old house. The brick is so horrible, and we put eves lights and u can see a wave in all our brick in the front. I would say they are responsive on warranty request, but our house didn’t get the highland quality we thought we were getting and the brick work was the worst I’ve ever seen. ... More

We had a Highland Home in San Antonio from 2010 to 1018. We were extremely pleased with the builder and his attention to detail. I believe largely because of the great number of houses being built and issues with obtaining materials that in some cases cheaper materials were used, but we also had a couple of substitutions that were in higher categories as well. Highland has been responsive in working the punch list for warranty items since we moved in 9/1. All in all, we are pleased with the home, but the experience was different than our first Highland Home.

Despite the crazy housing market, material and supply shortages, Highland Homes was able to finish and close on our beautiful home on time! The entire Highland Home team was great to work with. We are so thankful that we chose Highland Homes and we highly recommend them based on our personal experience.