Highland Homes Reviews in Dallas, TX

Overall are good, Highland needs to manage all the sub- contracts that used on the project. Some of sub-contracts did not keep the appointments or they showed up later without any notifications to the owner. It took too long to fix or solve an issue.

Plain wonderful and thoughtful, no questionable factors whatsoever.

This was our first home building experience and I'll be hard-pressed to use another builder in the future. The Highland team was with us every step of the way, doing what they could to make our dream home a reality.

I love my new Highland Home!

Stay involved throughout the build and demand quality work. You will have less issues after you close. Pat in the office was spectacular. She was extremely helpful.

The whole process from start to finish with Highland was amazing. Our builder Josh, our on-site Beau and his assistant Jenni were extremely helpful. Our home turned out beautiful and we are so grateful for Highland Homes.

Highland just builds high quality homes. The staff is also extremely helpful and knowledgeable. Our neighbors bought from a different builder and the differences in quality between our house and their house is very noticeable. We highly recommend Highland!

Sales personnel were always helpful and friendly. Reece who oversees the work on our house is very responsive and always very helpful. He pays close attention to details. We know we can count on him to ensure that we have a great home. He is a asset to this company.

Our construction manager Cameron was absolutely amazing! He kept us informed every step of the way. We never missed a beat with the phases. In fact, he called us weekly just to check in. Our process was amazing and very satisfying. We definitely recommend Highland Homes! Oh and we love our upgrades!

From the sales people to the construction manager, they kept me updated regularly and corrected issues at their cost and have not stopped supporting me and the house issues well after the close. I have had compliments from contractors and visitors concerning the construction, HVAC, appliances, quality of standard items, etc. I am very pleased that I selected Highlands.

This is our third new home buying experience and overall it was not a great one. We had a closing date that was moved, we a an fairly significant closing addendum for items that were still not finished at the time of our new closing date. We are still working on getting a few of those items done almost two months after close. The home itself is beautiful, but there is some question about the quality of the build and what we cannot see or what may come up in the future.

Good floor plans, high ceilings, great cost

It was a good experience

Highland's system to keep track of changes is antiquated and makes it very difficult to keep track of things. It's so bad that even the builder themselves miss things that you order and/or changes you make. It took Highland over two months to give me a final price on our home. Highland has some really great floorplans and they use the square footage well. However, the fit and finish is very poor. Every door jam is full of gouges, paint drips on painted cabinets and baseboards, missing caulk between baseboards and floors in random rooms/areas, paint drips on floor, missed painting spots on doors, flaking paint on doors, missing seals on garage doors, uneven/missing wall texture, barcodes showing through on the edges of wall tile, dirty floors with sticky substance throughout (tile & wood). Overall impression is very poor/sloppy craftsmanship. Most of the items listed above were noted during pre-close walkthrough. Most items were not fixed before closing. Even after closing contractors come to the house and state they are here to fix painting, but they have no idea what painting they are supposed to fix. We've been in our home for two months and we have once again blue-tapped the house and wait for someone to show up... Whoever Highland has that cleans the homes prior to moving in should be fired. Dirty floors behind almost every door, dirt/construction dust on the top of every high surface, filthy windows. While we love our neighborhood, our floor plan, and our selections we very disappointed in the execution of how these selections were installed. ... More

Very helpful from beginning to end!

Home buyers need to follow up closely during the process or get a third party inspector because a lot of mistakes happen.

The builder was excellent and worked with me on several things, always included me in on any issues. He walked me through the house to show me how highlands seal up things. Great Job

Highland’s customer service really stood out.

The sales staff was always quick to answer any questions. The builders response even after closing has been exceptional.

Signing the P&S is the easy part, but our sales associate and construction manager worked with us every step of the way to design and build our home so that it was customized for us. From start to finish, it was the small details that made a big difference!

It seems like corners were cut when building my home. Nearly every had paint issues or flaws, my back door looks like it was used before. Some of the trim isn't completely against the wall or is cracking. The wood above my garage is already showing wear, my fence looks like it was done with the cheapest wood possible, and my garage floor already has pits and damage. I like the floor plan of my house, but the quality is definitely not there

The representatives we worked with were very professional and honest. Our home buying process went smoothly considering all the challenges placed on the Home Builder, Contractors, and Suppliers. Anna, Hunter, and the Title Team were friendly and a pleasure to work with. I would recommend family and friends to Highland Homes for sure!!

This is our second Highland Home and we cannot possibly think about building with another builder. We love Highland Homes and the company's values both towards customers and Realtors. Thank you Highland Homes.

Amazing construction manager and staff that communicated thoroughly during the entire process. Provided updates, and stayed on schedule entire way. Worked with us to meet all our demands and quality of work was outstanding.

I love my home. I love the style, finishes, design and comfort level. The kitchen and bathrooms are outstandingly finished. I moved here from the East Coast where I have owned about 5 houses over the years. This one is by far my favorite. It’s hard for me to believe how much more house you get here especially with this builder. I’ve been in my home for about 2 1/2 months now and couldn’t be happier but there is just one little complaint that I have and it’s the slow response to issues. After 2 1/2 months there are still a couple of issues to be fixed. I think this problem is true with most builders. But seriously don’t let that discourage you. Highland Homes builds one heck of a home. ... More