Highland Homes Reviews in Dallas, TX

It was great experience with highland homes.they are using quality products with luxury and stylish homes.

Bought a spec in the drywall stage. ’ll admit, everything wasn’t done perfectly. There were several things that were issues and we felt like we weren’t getting a return on our investment for the quality of work being performed. I’ll also admit, that Highland Homes did everything in their power to fix every issue we have had. And some of these things were big things. They didn’t hesitate to make it right, and continue to strive to make it right until we are satisfied. We bought with highland because of the customer service reputation, and they have met and exceeded my expectations on that front in every aspect. The construction managers are very professional, knowledgeable, and responsive. I’m very satisfied with my purchase. ... More

I went into contract on this home while living in another state, sight unseen. The sales partner, Edna, was phenomenal. Incredibly responsive and accommodating. As was the construction manager, Lonnie. I did my walk-thrus via FaceTime, but felt completely at ease because he was extremely informative/descriptive to help me 'feel' the space. When finally arriving at the house and doing the physical, in person, walk-thru, the experience was the same. There were a couple of very minor things that needed to be addressed and they were done promptly and without issue. In the crazy housing market we are in, in Texas, this transaction went like a dream. No construction delays. No hidden costs/price increases. I couldn't have asked for a better home building/buying experience. THANK YOU HIGHLAND HOMES! ... More

The trust, the professionalism, and the manner in which Highland Homes operated, made the entire home purchase smooth. With regular updates, walkthroughs, ensuring that issues are addressed, and delivering the home at the promised date in this hot market, Highland has made out-of-state buyers feel comfortable and in securing a good home. Definitely recommend Highland Homes for all prospective buyers. You cannot go wrong with them. Special shoutouts to Ryan, Ashley, and Margaret - they have ensured constant communication, and have been patient enough to answer any novice homeowner questions! Thank you Highland Homes! ... More

A warm and friendly experience from start to finish. Attention to detail from our builder gave us tremendous confidence in the final outcome

Very helpful and knowledgeable of what they do

The whole Highland team main priority is customer service, from the sales manager to the construction manager, they were all very attentive to our needs. Thank you very much Edna and Josh

The build process was longer than expected and I had three different project managers. That caused some miscommunication, but they were great about making it right. I’m very pleased with the house and the service they provide.

After hearing some nightmare stories about other builders within the community, we knew we made the right choice going with Highland Homes. There were some hiccups along the way, but I was extremely pleased with the final product. The house is beautiful, and the builder was extraordinarily accomodating. There is a reason Highland has repeatedly won Builder of the Year! Do not waste your time dealing with anyone except Highland!

Builder accommodated the changes and custom modifications

Working with the sales team was a great experience.

Very responsive to fixing warranty issues and working out satisfactory resolutions.

Great people,very responsive to concerns,beautiful product

We loved the house, and Daniel was great to work with, and made this process very easy and straight-forward. The only issue I have with it is that the finish out was not the greatest, there were some of out doors that appear to have been hastily painted, paint chipped off of some of the walls, etc. All of that was pretty minor though, and the overall experience e was about as good as one could've hoped for in building a house.

Our construction project manager was wonderful and worked closely with our realtor. It was unbelievable with what’s going on in the world, but he delivered the project on time. Amazing. Build materials are decent quality - above average - but not what we are used to coming from a DiVosta home in Florida. The windows are the most noticeable difference. They are lower quality and the frames around them are slightly off. Not our PM’s fault by any means. Thank you - we would choose highland homes again!

Design experience was excellent, with great communication and assistance with selection of elevation, brick, flooring, and options. Great assistance with electrical/switches/outlet design by construction manager. The construction manager also did a great job keeping us up to date on progress, including frequent pictures and timelines for next steps. We had delays and selection problems due to supply chain and supplier issues with brick and flooring, so we had no choice but to reselect both several times and ended up with not getting our first, second, or even third choices. But once built, Highland was pretty responsive early on to correct the very few minor problems. It took a while to get most done due to manpower shortages and covid (still waiting on electrician) but we love the workmanship and design of our new home! The neighborhood is also awesome! ... More

They kept us up to date during the whole building process (during covid) regarding shortages and delays. We were living out of town and they were very helpful and quick to respond when we had questions. Our construction manager sent periodic updates and pictures as well; she was extremely knowledgable about every question we had and every little detail. We would definitel buy from High;and Homes again.

The salesperson (Jennifer) was outstanding throughout the entire process. She has continued to assist us during required follow up and issues that needed to be addressed. We had the typical issues that needed follow up and Chris has been great during the process of addressing any issues that required follow up by the builder. Our overall impression with Highland Homes is that they build a quality house and stand behind their product.

The build process went very smoothly especially given that I was out-of-state and only able to visit a couple of times. I think that this was largely due to the sales counsellor, designer and construction manager. The sales counselor in particular was always reachable and responsive to requests for information, offering suggestions, and discussing/implementing changes. Mine was a Spec house and I am very happy with the designer's choices of those details that I would otherwise have had to make. Overall, the workmanship and materials are excellent - any reservations I have are pretty inconsequential. Based on my experience I would say that buyers of a Highland home can expect a responsive team that will deliver you a house that you will be happy to call home. ... More

Overall a good experience despite the delays in materials. Not Highlands fault. Dealing with the design center was a bit of a cluster. Overall , would build with Highland again

Highland uses all the spaces in your home. Extra closets and storage are everywhere in this home.

Buying my home with Highland has been one of the best decisions I have made In my life. We are in love with our new home, and we have Highland to thank. Thank you, Highland Homes!!!

We built during the pandemic. When most builders were taking shortcuts, 12+ months to build and changing contracts, Highland Homes stayed consistent with their original promise to the best of their ability. They also had great upgrades and options to choose from that made our house really stand out from others in the community. We feel like we got a quality home vs. a cookie cutter one. The only downside to our process was the lack of communication from our project manager, which required numerous escalations just to find out what was going on with our home. Other than that, we would highly recommend. ... More

Everybody we worked with was very nice and really helpful and always got back to us. Customer service is important and Highland homes has it down.

We have been very impressed with the quality and detail Highland Homes puts into the home. Their response to warranty issues or after sale issues has been great.