Highland Homes Reviews in Dallas, TX

Very honest and responsive to concerns.

The builder did their best to stick to the schedule even with the bad weather in Texas (snowstorm). When we moved in we had an opportunity to point at any small details that needed to be addressed. The builder came back in and made sure they addressed the details and the house was 100 percent move in ready.

Responsive to any issues encountered.

The beginning process was so exciting. Everyone that helped us with highland was informative and kind. We had a few delays on windows and the brick for the home which extended our closing 2 months. That is something you just have to be flexible with when building a new home. Only complaint, the items we wanted fixed before closing seemed to not be handled with care. The workmanship seemed to be sloppy. For example where a the bottom of the floor/wall buckled that was fixed in closing day. Well who ever fixed left paint and caulk on the wood planking and it was not smooth. That’s just one example. I put in warranty ticket for the minor things we found again which is common. Very fast response! They came out a few days later to look at the items. We are very happy with our home! ... More

Having built a house in the past, and experiencing a builder who was slipshod and unpleasant to deal with, we were thrilled with our process with Highland Homes. Not only have they been responsive throughout, but the quality of our home is something we continually enjoy as we get settled. We've been continually glad that we chose Highland, and equally happy with the people we've worked with through the process. We bought an already-built Highland home in the Austin area, so we already knew they build great homes, but this one is even better than our previous home, and we recommend them to everyone we meet. ... More

We encountered some issues along the way between Sales and Build process but they were all responsive and resolved. Overall a really good experience. Highly Recommend.

Would hesitate to recommend this builder

My family and I are so glad with our home! Big thanks for Highland team who made this possible, by being super supportive and helpful! Our home is perfect, and the quality + level of the service is impressive. The builder was/is super responsive and resourceful too!

The sales consultants (Tim Stephenson and Michelle Buck) were absolutely wonderful. They were very knowledgeable and friendly. They’re the reason we chose a Highland Home. The builder guys Clint and Ryan were very thorough and made sure we were updated regularly on the progress of our home.

We are happy with our purchase!

The people who assisted us in our homebuying experience really gave us 100%. We really appreciated the help and knowledge!

I would absolutely recommend Highland Homes to any prospective home purchaser! It was an amazing home buying experience! Great quality and craftsmanship!

There were times when we lost trust in this location as far as selling us this home. And it took some rebuilding of trust in order for us to stay with them. Right up to the end we questioned our decisions to buy this home, but we did it and for our first home we are satisfied. I'll say if you can be here everyday during the build, make sure you are!

The builder, Garrett, was very responsive. Todd, the sales manager, did a great job responding to our needs.

Very good quality home for the money

The home has many extras that are the difference when selecting a builder

The current market has allowed even the top builders to do the minimum because there is a line of people to buy the homes. We had an average experience with a builder that I went into with high expectations based on family in real estate and being a long time resident of DFW. If Highland is now ok I would hate to experience the builders that don't have the best reputations.

We would recommend the construction manager and company to a friend.

Both the sales consultant and the construction manager were exceptionally professional, knowledgeable, responsive, personable and above all they were great listeners. They took time to understand our needs and made excellent attempts to cater to our wants and needs. However, the overall finishing of the house and attention to detail can be improved significantly--especially the cabinets were handled poorly with next to no care at all. Paint chip, scratches, squeaky doors, unclean grout and what not. We got tired of pin-pointing and asking the construction manager to fix everything so we eventually gave in. It's a simple concept though - if you pay the full price, you should get product you have paid for - not damaged goods! In short, I would highly rate the service but unfortunately I would have to rate the final product low in terms of overall finishing and quality. ... More

Love our new Highland Homes home.

So many things are done well in our new home. We love it and working with Highland has been great.

Our sales agent and our builders representive were very responsive and supported us during the buying experience and after we moved in.

Great customer service and quick follow up! The sales team and construction team responded to questions quickly and followed up to make sure I was satisfied. Love the Highland Homes team! :)

Working with a great salesperson like Jamie evans and a lender like Matt and a builder like Blake makes for a first time homebuyer a wonderful experience

Very trustworthy and authentic team from Sales to Builder