Highland Homes Reviews in Dallas, TX

The current market has allowed even the top builders to do the minimum because there is a line of people to buy the homes. We had an average experience with a builder that I went into with high expectations based on family in real estate and being a long time resident of DFW. If Highland is now ok I would hate to experience the builders that don't have the best reputations.

We would recommend the construction manager and company to a friend.

Both the sales consultant and the construction manager were exceptionally professional, knowledgeable, responsive, personable and above all they were great listeners. They took time to understand our needs and made excellent attempts to cater to our wants and needs. However, the overall finishing of the house and attention to detail can be improved significantly--especially the cabinets were handled poorly with next to no care at all. Paint chip, scratches, squeaky doors, unclean grout and what not. We got tired of pin-pointing and asking the construction manager to fix everything so we eventually gave in. It's a simple concept though - if you pay the full price, you should get product you have paid for - not damaged goods! In short, I would highly rate the service but unfortunately I would have to rate the final product low in terms of overall finishing and quality. ... More

Love our new Highland Homes home.

So many things are done well in our new home. We love it and working with Highland has been great.

Our sales agent and our builders representive were very responsive and supported us during the buying experience and after we moved in.

Great customer service and quick follow up! The sales team and construction team responded to questions quickly and followed up to make sure I was satisfied. Love the Highland Homes team! :)

Working with a great salesperson like Jamie evans and a lender like Matt and a builder like Blake makes for a first time homebuyer a wonderful experience

Very trustworthy and authentic team from Sales to Builder

We would highly recommend Highland Homes. They were very caring and helpful and built us a quality home.

Lonnie was awesome and timely. I've been very happy with the inside of the home. Landscaping/outdoor experience hasn't been great. The outside landscaping etc seems like it was hastily done.

Highland has been on top of things from day one. The builder kept us inform while the home was being built and any issues that arose we were promptly notified. Any questions we had were answered and verified. We tried other home builders before making a decision who to choose but Highland stood out among all others. I highly recommend this builder. We are now in our home and we love it. It is everything we asked for and more. Don’t try the rest and get the best and that is definitely Highland Homes.

Terrible experience overall. I will say, Mike with the mortgage company needs a mask and cape because he was superman. Tyler, our second Builder has done her absolute level best to correct issues we had so I would rate her 5 stars. If you end up with Eric as your builder, cancel and walk away. He doesn't care at all. He is extremely unprofessional, including having trades eating and sleeping in my home during our scheduled meeting which he was late to. You will not get a quality home if he builds it, request Tyler, she is hands and feet above him in treatment and physicall quality.

Our home is beautiful, but over priced for what you get. Highland still has not completed their final punch list of items that were to be completed prior to move in. We did not want to push our closing date as we had nowhere to go, so we went ahead and moved in. Now we have a list of unfinished items, which they promised they would come finish shortly after we moved in, but haven’t. We have reached out to the builder multiple times, no return calls, no return emails, one time he put a meeting on the calendar and we took off of work for him to no show. It’s funny how once they get their money, it’s no longer their problem anymore. Don’t get me wrong we like our home, but be prepared to chase your builder down if you want them to complete anything they “promised”. ... More

We had a great experience working with Highland Homes from our first meeting with the sales team, to follow meetings with sales/design/construction, to the day we moved in. We had very few issues during the process or since we've moved in. My only complaint and why I gave only 3 stars on "Responsiveness to issues" is that since have have moved in, we have had a very hard time getting the maintenance/construction team to respond to tickets we've had open for weeks. I believe their team is overwhelmed, and do not expect it to improve as they are starting to break ground on the next phase behind our home. ... More

The house is great. We couldn’t be more pleased.

We had a great experience with Tim our sales rep and Mike our builder. Mike still stops by till this day to make sure there isn’t anything we need with the house!

As our first homebuying experience, we could not have been more impressed with Highland Homes. From the first interaction to well after closing, we were treated with respect and given the highest level of customer service. Their Sales team and Project Manager were all very pleasant to work with and incorporated several changes to our home free of charge before closing. Thank You Highland Homes and looking forward to being a client for years to come.

It is a great neighborhood

This was a tough situation Covid and weather made things go slower than normal. On one hand they were very responsive to making upgrades, changes and things that we were paying for. We did need to rush into the house a little sooner than normal due to the lease we had expiring so there were some touch of things that needed to be done and that is acceptable. The biggest negative I have is with the yard. The sod was dormmate when it was laid down and then the weather hit. It is starting to come around but there are large patches with no grass. Second the irrigation people didn't level back out the yard and there is a valley in the back where water sits and the grass won't grow. I went and bought sod and dirt to try and fix and reached out to the builder. Someone is supposed to come address but noting so far. The one side of the house has standing water always several inches deep and needs a french drain installed. The builder said this will be addressed but still noting back. The last thing is the fact that the builders just buried trash all in the yard. I am finding pieces of wood, plastic fencing, plastic lids an inch below the surface or in the flower beds. I am afraid to pull it up because I will leave a large hole in the yard and tear up what grass I have. ... More

Highland has a stellar reputation for a reason. Our experience could not have been better, especially considering all the curveballs resulting from the pandemic.

Good experience. Wish more care was put into grading the front lawn.

Everyone was so friendly and professional during the home buying process.

This was our second time building a new home. First was with a custom home builder and second was with Highland. We had a far superior experience with Highland. Aleasha and Michael were both wonderful to work with and helped with all questions and requests along the way. We would build again with Highland if the time ever arose. Thank you!!

Great experience worked great with sales person and construction manager