Highland Homes Reviews in Dallas, TX

We had a great experience working with Highland Homes from our first meeting with the sales team, to follow meetings with sales/design/construction, to the day we moved in. We had very few issues during the process or since we've moved in. My only complaint and why I gave only 3 stars on "Responsiveness to issues" is that since have have moved in, we have had a very hard time getting the maintenance/construction team to respond to tickets we've had open for weeks. I believe their team is overwhelmed, and do not expect it to improve as they are starting to break ground on the next phase behind our home. ... More

The house is great. We couldn’t be more pleased.

We had a great experience with Tim our sales rep and Mike our builder. Mike still stops by till this day to make sure there isn’t anything we need with the house!

As our first homebuying experience, we could not have been more impressed with Highland Homes. From the first interaction to well after closing, we were treated with respect and given the highest level of customer service. Their Sales team and Project Manager were all very pleasant to work with and incorporated several changes to our home free of charge before closing. Thank You Highland Homes and looking forward to being a client for years to come.

It is a great neighborhood

This was a tough situation Covid and weather made things go slower than normal. On one hand they were very responsive to making upgrades, changes and things that we were paying for. We did need to rush into the house a little sooner than normal due to the lease we had expiring so there were some touch of things that needed to be done and that is acceptable. The biggest negative I have is with the yard. The sod was dormmate when it was laid down and then the weather hit. It is starting to come around but there are large patches with no grass. Second the irrigation people didn't level back out the yard and there is a valley in the back where water sits and the grass won't grow. I went and bought sod and dirt to try and fix and reached out to the builder. Someone is supposed to come address but noting so far. The one side of the house has standing water always several inches deep and needs a french drain installed. The builder said this will be addressed but still noting back. The last thing is the fact that the builders just buried trash all in the yard. I am finding pieces of wood, plastic fencing, plastic lids an inch below the surface or in the flower beds. I am afraid to pull it up because I will leave a large hole in the yard and tear up what grass I have. ... More

Highland has a stellar reputation for a reason. Our experience could not have been better, especially considering all the curveballs resulting from the pandemic.

Good experience. Wish more care was put into grading the front lawn.

Everyone was so friendly and professional during the home buying process.

This was our second time building a new home. First was with a custom home builder and second was with Highland. We had a far superior experience with Highland. Aleasha and Michael were both wonderful to work with and helped with all questions and requests along the way. We would build again with Highland if the time ever arose. Thank you!!

Great experience worked great with sales person and construction manager

Highland homes made the building process a breeze. We love our new home and are happy we chose Highland.

the craftsmanship is horrible. Now that I have been in my forever home For going on two months, I notice something new every day. If I was to ever buy a new home it will not be a highland home.

Disappointed in my home. Things are breaking, caulk is already lifted, door knobs are coming up. Overall the price I paid for this home was not worth it.

I would recommend Highland Homes to anyone looking for a new house. I could tell their goal was to build us a great home from the start, and every action through the entire process supported that goal. Questions and concerns were addressed immediately. The quality of the home is wonderful as well. Even after closing the support is great. They are happy to continue answering questions or concerns and the warranty support is top tier as well.

Robbie Salamando is exceptional at his job, follows through and always makes sure every thing is done with perfection. Jeff and Colleen were fair, honest, incredibly likable and made good on all things.

Well built home and customer service from everyone was phenomenal.

When we made the decision to move from MN to TX we knew the home buying experience was going to be a challenge but Highland and the Team made the transition as seamless as possible! We are so happy we chose to go with Highland based on the home, the community and the overall experience. From the sales team to the construction manager, no question or issue was too small. Thanks for the welcome to our new state, enjoying Harvest and our Highland home!

The sales rep was untrustworthy and the builder still has not completed our house after he said he would finish everything up the week after closing. It has been three months and we still have blue tape in our house.

Relocating from out of state meant we needed stronger and faster response on queries we had about the home, statuses, changes/modifications, etc. Buying process was difficult, too much confusion between Highlands (due to a lack of prompt communication), their chosen Title Company and our bank (a major credit union); this was quite a stressful situation on top of our relocation. Title company apparently made a last minute mistake on a closing doc, and we almost missed getting keys to the house on time. Literally had to sit in their offices until they corrected the issue, and they were close to closing for the day. Highlands takes the blame on that because they chose them to run Title; perhaps Highlands should look into a better title company. Moving in was rushed (lots of outstanding problems the day we took keys). Several warranty issues and “blue-tape items” persist even to this day, about 90 days after move-in. Highlands wouldn’t help with any repairs due to the winter storm. Ice Dam or other roofing issue caused interior leak on the house (60 days after moving in). Ice Dams could be caused by poor attic insulation, but despite this, Highlands won’t help or warranty the problem. Really poor experience given we just moved in here. I understand the severity of the winter storm, but we should not be experiencing ice dam problems or roofing issues 60 days after we took keys. Not acceptable. We intend on writing their corporate offices. For what we paid for the home, I definitely expect more. Almost 90 days living here and I still don’t have basic items (“paint kit”, etc) when buying a new home, and several issues are still outstanding warranty-wise. The one thing they did do well during construction was the additions we asked for. Those were well executed (water softener line, and other electrical). That said, it doesn’t make up for the rest of the experience we went through, and I can’t say my wife or I are happy with Highlands (quite upset overall actually). For being so well-reviewed and rated, we are perplexed. ... More

Quality workmanship, efficient home is related to utilities

2nd new home purchase and by far the quality of craftsmanship is unlike any other builder. From Sales to Design to Construction, the entire process was met with highest level of knowledge and professionalism. Customized to our wants and needs. Customer service was above and beyond anything we have seen before. As a RE agent who deals with many in the same field, Highland homes knocked it out of the park!

There’s a massive lack of detail with highland homes. Maybe it was just our experience though? We had three different building supervisors, I don’t know maybe they just didn’t care. I can walk into any room in my house and find a handful of things that are wrong. On top of that, there are a lot of things that just look sloppy. No attention to detail, they just threw everything up as fast as possible and there was no supervisor watching. For the amount of money we paid and the quality of work performed, not impressed.

Our home buying experience was great from beginning to end and beyond. The first interaction we had was with our salesperson (Steve) he was very friendly and professional with extensive industry knowledge. He offered many ideas and options. Home designer (Kara) was a pleasure to work with. Also our general contractor (Adam) was responsive and kept us abreast of all building phases.

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.