Highland Homes Reviews in Dallas, TX

The beautiful new community, the quality of home and the way how it is beautifully built.

Some of the products seem very cheap and or not done with care. For example door knobs, faucet, paint, driveway cement. Otherwise excellent.

Nice home! Felt a bit pricey!!

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent!

It was a great experience with few errors and hiccups but resolved after the closing.

The purchase experience was excellent. There have been some hiccups in getting warranty work scheduled and completed. Overall the customer service is good.

Hello, Overall, my house is great. It's the construction around my house. Currently, two highland homes are being built by me. The construction workers are messy (leaving mud prints all over my driveway) and play loud music during evening times (after 6 pm) Please fix this.

We had a Highland Home in San Antonio from 2010 to 1018. We were extremely pleased with the builder and his attention to detail. I believe largely because of the great number of houses being built and issues with obtaining materials that in some cases cheaper materials were used, but we also had a couple of substitutions that were in higher categories as well. Highland has been responsive in working the punch list for warranty items since we moved in 9/1. All in all, we are pleased with the home, but the experience was different than our first Highland Home.

When it comes to the builder coming to my home to make repairs that they promised to do they don’t show up,

We bought back in July of 2020 secured the lot which was better than the timing of the home market now. One thing I will say that needs improvement are warranty tickets that need to be addressed I have about 8-10 warranty requests unanswered. I understand the market is crazy right now but at least tend to the buyers who bought the home as well. That’s all, other than that I am very pleased with the design and quality of the materials.

George is slow to responses and he forgets tasks. We had to remind him of things he promised to fix not once or twice and even had to inform him we would inform his boss.

Highland Homes was really great throughout the home buying process. The quality of the workmanship in Wildridge with this homebuilder is not what we expected. We built with Highland in another community and everything was great! We expected the same experience and that didn't happen. There have been so many "issues" The "issues" are not with Highland but the Trades people Highland has chosen to use in this community. The trades people Highland uses are what have caused the "issues" . It would seem as though the "issues" we are experiencing could have been avoided if the Trades people would communicate better with the Highland People ... More

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

Hello, we had high expectations as to the quality of home and work it will be done to the home we bought in detail from wall caulking to door paints etc. The drain was already clogged in master. No proper inspection is done. Builder claims someone came after their inspection and dumpped some garbage so funny. I asked for report showing the master bath is inspected. The water does to the corner and stacks the board they are using is not level this is very basic to make sure to turn on the water in the shower and make sure it properly drains and doesnt stack in the corner. They clearly failed and now they want to break everything up and reopen the base and properly level it and redo the tile work on the walls and rehook up the door this is just nuisance in the middle if school year. They have answers for everything just doesn't make sense ... More

Lot of plumbing issue, I had lot of high expectations from Highland homes.

I came to Highland Homes after I heard great reviews and rave about them. My buying experience was good. Very transparent and prompt team. My experience with quality of material is horrible. I literally have issues with everything. From tiles to flooring. Paint to cabinet quality. Cleaning was off when we entered. From day 1 onwards I am chasing someone to fix issues and its more than 2 months now and issues still exist. Its my weekly task to log complaints and coordinate with multiple people to fix issues. Very bad experience on my first home.

Our overall buying experience was good. We were thoroughly informed about our options throughout the process and our sales rep always handled himself professionally, being plenty patient with any of our inquiries. Where Highland Homes becomes “just another builder out to make a quick buck” is with the integrity that follows moving in. Every builder misses things, but we figured that given Highland Home’s reputation, things would be different when it came to home repairs. We were wrong. We have been dealing with an issue concerning one of our appliances tripping a breaker. Initially, we were told by our project manager that Highland Homes has been experiencing this due to a new code being passed. They sent an electrician and he “assessed” both the dryer and their breaker. They “swapped out” a breaker and left it at that. The dryer continues to trip the breaker and they have now pivoted to asking that we either replace a wire on an appliance that was previously working perfectly, or better yet, have that wire completely removed, making it a fire hazard. The luster of being a new homeowner via Highland Homes has quickly faded. So be warned if you expect them to live up to their word. It truly is a shame that people operate this way, especially after such a meaningful purchase, but these companies are always ultimately out to make a profit and look the other way when held accountable. Highland Homes Monterra Fate, TX ... More

no comment, not happy with my finished product

My wife and I recently built with Highland Homes, and they truly are an excellent production builder, but in this brutally honest review, they are, indeed, a production builder. Our builder was amazing, helped us with some custom requests, and the construction process seemed to go pretty seamlessly. The reason I ding them an overall star is for the closing process with the home. Nothing to do with their mortgage company, or any surprises, however the cleaning company they use to get the house ready for closing day was an absolute atrocity. We found window screens ajar outside, with some windows being a crack open. No actual cleaning of the cabinets / floors, and the 8k we paid in window shades was done, and it was just a disapointing end to a rather great experience otherwise. The other thing is the amount of issues that were missed during the walkthroughs, which I can take blame for. We had some water leaking from our master shower, we had a couple of irrigation leaks for our sprinkles, and a lot of nonsense issues that you have to call customer care for to have taken care of on a work order. They do respond timely, but to have 8-10 work orders after you move in just adds to the stress. Seems as though the trades install things, but don't actively test to ensure everything is working correctly. My advice to Highland is that if you have customers who are moving into $700,000+ homes, make them feel like you cared enough to have them ready. ... More

I love my home. Everything looks really good. They are fixing everything I have asked them to fix. Reliable.

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.

During the first month I’ve lived in the brand new house. Finished building October 22nd, closed on the house October 24th. 1. Bathroom light stopped working 2. Shelf in pantry fell apart 3. Electrical issues from the front porch plug. Doesn’t work, even after I reset the circuit breaker. 4. Still don’t get mail here OR able to find on maps. 5. The design of the back yard makes it flood. The water drains in the back are not where the water flows through so I just have this big puddle and mud section of my yard. I wonder what’s next.

My first home in TX was a Highland Home. I later moved to another new build by a different builder. What a step down that was Although the new home was more expensive, the quality of the finishing left a lot to be desired. Drawers were noisy, appliances cheap, we had several warranty requests, much more than we did in our Highland home. When we started looking for a home again, our first stop was Highlands. We are very satisfied with our decision and we love our new home. Will I buy a Highland home again? Absolutely!!!

Highland homes is very responsive. We love our new home.