Highland Homes Reviews in Dallas, TX

Love Trinity Falls neighborhood and love our new home. It was great working with Valerie at Highland Homes.

Great experience

Terrific experience going through the process of a new build. The construction supervisor, Geoffrey, was fantastic and communicated promptly.

Builder associates, construction manager and workers are very good in responding to the requests and had a very really good experience. But the quality of the material is not good and very much disspointing.

My experience with Tim was the best experience a home buyer can ask for. Easy to work with, listens and truly cares for his customers. Always willing to help bring your dream to reality. This also rings true for his team. From builder to the supporting staff, they were a pleasure to work with and delivered on their word.

Since ours is inventory we starting finding issues from first week.

I like everything about Homeland.

We've had several things thast aren't pleasing but our PM has been right on top of them. Getting subs here to correct has and is an issue. Your cleaning crew, in my opinion, does not do a great job. We've been battling a floor issue here since the walk thru and still waiting. Getting closer but still not complete. Very frustrating at best. Your electrical company too can be frustrating. Takes them too long to respond if they respond at all. WHen one pays for this level of home, there are certain expectations. You all need to hone in on your subs and contractors doing it right the very first time. Am I disappointed in some areas? Absolutely!! I can say that our PM is the best we've ever had and continues to be. Wish you had 100 more like him ... More

Working with the sales team was a great experience.

Great experience worked great with sales person and construction manager

We love our home! Thank you!

I think the finishing on the house was not up to the mark. We are happy with everything else.

The beautiful new community, the quality of home and the way how it is beautifully built.

Some of the products seem very cheap and or not done with care. For example door knobs, faucet, paint, driveway cement. Otherwise excellent.

Nice home! Felt a bit pricey!!

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent!

It was a great experience with few errors and hiccups but resolved after the closing.

The purchase experience was excellent. There have been some hiccups in getting warranty work scheduled and completed. Overall the customer service is good.

Hello, Overall, my house is great. It's the construction around my house. Currently, two highland homes are being built by me. The construction workers are messy (leaving mud prints all over my driveway) and play loud music during evening times (after 6 pm) Please fix this.

We had a Highland Home in San Antonio from 2010 to 1018. We were extremely pleased with the builder and his attention to detail. I believe largely because of the great number of houses being built and issues with obtaining materials that in some cases cheaper materials were used, but we also had a couple of substitutions that were in higher categories as well. Highland has been responsive in working the punch list for warranty items since we moved in 9/1. All in all, we are pleased with the home, but the experience was different than our first Highland Home.

When it comes to the builder coming to my home to make repairs that they promised to do they don’t show up,

We bought back in July of 2020 secured the lot which was better than the timing of the home market now. One thing I will say that needs improvement are warranty tickets that need to be addressed I have about 8-10 warranty requests unanswered. I understand the market is crazy right now but at least tend to the buyers who bought the home as well. That’s all, other than that I am very pleased with the design and quality of the materials.

George is slow to responses and he forgets tasks. We had to remind him of things he promised to fix not once or twice and even had to inform him we would inform his boss.

Highland Homes was really great throughout the home buying process. The quality of the workmanship in Wildridge with this homebuilder is not what we expected. We built with Highland in another community and everything was great! We expected the same experience and that didn't happen. There have been so many "issues" The "issues" are not with Highland but the Trades people Highland has chosen to use in this community. The trades people Highland uses are what have caused the "issues" . It would seem as though the "issues" we are experiencing could have been avoided if the Trades people would communicate better with the Highland People ... More

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment