Highland Homes Reviews in Dallas, TX

Not the best experience when building a new house - our builder did not respond promptly to our issues/concerns, and he became defensive when we pointed out issues and/or concerns. We are moved in and continue to deal with issues that should have been resolved prior to closing.

My experience hasn’t been good. I choose Highland because of their reputation, however they have NOT stood up to their name. There has been many errors and oversights throughout the entire process from incorrect ceiling heights, bathroom flooding, missing lights, texturing, painting etc., corrects are still being made which is NOT good howbeit some major and some minor. The contractors Do Not take pride or care in their work, their craftsmanship is poor which makes for a poor quality home. Maybe the more expensive lots have better builders and contractors but my experience has been awful. I’m sadden to say because this is my home and investment and I expected better or at least good but instead it’s just ok. I would not recommend this builder. ... More

The experience overall was very stressful, and it didn’t need to be. There was a lack of communication; questions never answered, problems not addressed in a timely fashion that would have saved Highland time and money, and would have given us an enjoyable experience. The quality of materials used and craftsmanship of the installation of the materials was mostly poor. Very disappointing in such careless, lack of pride for their trade and other trades. Most tradesmen didn’t know their craft. Nor did they respect the home of the future buyer or us the buyer. An example would be wood trim and cabinetry warped, still finding counter top dings (that is now not covered in warranty), uneven walls, and not all the warped wood was removed and replaced. I would tell a new buyer to document everything, take lots of pictures, hire your own inspector before close and before your year is up while you are still in warranty. Going forward it is questionable if I would buy a highland home. Maybe…with the right building team. ... More

Maybe I had too much expectations with highland home. I had so much issues that needed to be redone like the driveway painting the cabinets I have installed has a huge gap and they are telling that is how it will stay. Now I have drainage issue. For a new house the issues are just a lot.

Not the best experience buying this spec home in 12/21. Transaction was rushed, 3 weeks from contract to close. But after we closed, it seemed like everyone vanished. Sure, Highland sold their home and got their money but what about the after sale support? Warranty repairs weren't responded to in a timely manner...there wasn't much I liked about the entire process or the Company at the time. After about 6 months though, our home was assigned to a new warranty manager, Corey, who was awesome. He was instrumental in getting our warranty requests completed. He was a positive light in this transaction. We've since moved into another Highland Home and that entire process was awesome. It completely changed my view of this company. ... More

The house is beautiful but I've got tons of documentation that shows what looks like a house that was rushed and unfinished. There's holes in the mortar of the brick, plumbing fixtures falling out of the wall, above my cabinetry there's wood and screws and plastic tossed everywhere, my lights didn't work in the front of my home, I had to recalibrate my HVAC unit because it wasn't installed properly (per the tech's input), I had an entire sprinkler sector in the front not working at all, I've had holes in walls where plumbing runs into the wall, my wood floor vinyl started peeling up, I've had one door knob fall off completely off the door, and the majority of the door knobs came loose 1 month after moving in. I want to say good things but with so many issues with a brand new home it makes me wonder if there's proper quality assurance being done. Overall disappointed with how we received the house and I have concerns about how long this house will stand if these minor things were overlooked. ... More

Lots and lots of issues in construction quality. Not working sd/co etc

The financial side of the transaction went smoothly. When it came with the actual, physical habitation, the workmanship was fair. Fortunately, when issues arose and reported, the building manager was available.

Moved in my house April 28th there were still a few issues that had been blue taped. I brought this to the builder attention and it was suppose to get repaired. It is now almost August and I have been given the run around. I have contacted the builder multiple times who tells me he will reach out to the flooring company and call me back and then I never hear from him. The flooring company calls and gives me the run around and now I’m stuck with a chipped tile that was that was suppose to be repaired. My bricks and mortar are starting to crack and chip. My baseboards shred super easily I think the material used is cheap. My house is so beautiful but there are some issues that I have had in the process. ... More

I will leave it very short and simple. If Highland really cares, they will reach out to me for details. It is a VERY GOOD thing they had a pandemic to blame for each and every failure that came to pass on this build. In my opinion, it is only about making money for them with no care to the buyer and it is built into the contract to ensure that. If you chose to buy from Highland, invest in personal lubricant stock first.

House was to be completed in September 21, it was “finished” in January 22 to Highlands standards at which time they gave us the option of moving in or forfeiting the money we had put down and paid for upgrades and losing the property. So many things were still not done correctly but we moved in with the promise they would be fixed timely and to our satisfaction. Five months later, they haven’t fixed more than half the issues and haven’t responded to our communication attempts. Would definitely not recommend to anyone.

After owning a Highland home ten years ago and having an incredible experience, we were excited to build another Highland after moving back to Texas. Unfortunately we encountered a nightmare with being assigned multiple builders, mistake upon mistake with workmanship and materials, and having to get upper management involved to actually get our build finished. I know it’s a tough market now, but I would not buy a Highland home again.

Cabinet person had and awful disrespectful attitude

Relocating from out of state meant we needed stronger and faster response on queries we had about the home, statuses, changes/modifications, etc. Buying process was difficult, too much confusion between Highlands (due to a lack of prompt communication), their chosen Title Company and our bank (a major credit union); this was quite a stressful situation on top of our relocation. Title company apparently made a last minute mistake on a closing doc, and we almost missed getting keys to the house on time. Literally had to sit in their offices until they corrected the issue, and they were close to closing for the day. Highlands takes the blame on that because they chose them to run Title; perhaps Highlands should look into a better title company. Moving in was rushed (lots of outstanding problems the day we took keys). Several warranty issues and “blue-tape items” persist even to this day, about 90 days after move-in. Highlands wouldn’t help with any repairs due to the winter storm. Ice Dam or other roofing issue caused interior leak on the house (60 days after moving in). Ice Dams could be caused by poor attic insulation, but despite this, Highlands won’t help or warranty the problem. Really poor experience given we just moved in here. I understand the severity of the winter storm, but we should not be experiencing ice dam problems or roofing issues 60 days after we took keys. Not acceptable. We intend on writing their corporate offices. For what we paid for the home, I definitely expect more. Almost 90 days living here and I still don’t have basic items (“paint kit”, etc) when buying a new home, and several issues are still outstanding warranty-wise. The one thing they did do well during construction was the additions we asked for. Those were well executed (water softener line, and other electrical). That said, it doesn’t make up for the rest of the experience we went through, and I can’t say my wife or I are happy with Highlands (quite upset overall actually). For being so well-reviewed and rated, we are perplexed. ... More

Poor service. Poor workmanship. Not a pleasant experience.

Overall I am happy with my Highland Home. However, the whole process of building the home was disappointing and unorganized. There were several things in the house that were installed wrong and took a lot of effort and time to get fixed. I realized this was an imperfect process but the amount of issues that arose throughout the build (which usually were caught by my dad who is an architect and not the contractor) made me feel like I was getting taken advantage of. As this is my first home, I was extremely excited to get my keys and officially be a homeowner! However, when I moved into my home, someone had locked my thermostat at 80 which was not fun moving in the middle of July in Texas. Since my contractor was out of the office, my thermostat remained locked for days. Again, I was left feeling under valued. I will say, Tracy, from the sales office completely made my experience. She made my first home buying experience special and made me feel valued for my business. She was actually the one who came to the rescue when my thermostat was locked. She went above and beyond and was taking on roles that were not hers...she is fantastic! ... More

I'm not going to spend much time here because I doubt they'll allow this to be posted. My home was rushed by the builder, not me. I was actually saying I'm fine with the expected delivery date. The builder wanted to meet their numbers for the year and pulled my home in by several months. There have been a few issues as a result of the short build window as well as some expected issues. In both cases, I would be fine if they were fixed in a timely manner. Instead the average time is around three weeks. Some issues never responded to at all. I paid for some extra things that aren't currently usable. Now that I'm here, I learned I'll have to spend more money to actually use those items. Completely unacceptable. The sales office was an outstanding experience. That was very nice. I'm glad part of this was enjoyable, but ultimately it all has to be there and Highland just dropped the ball on my home. ... More

I paid the full price for the home, including all items that were supposed to be included in the price. However, many things were not installed, such as fans and lights. The fence planning was completely mishandled, and the retaining wall was either not built or left incomplete. Additionally, I found several issues with the AC, drainage, tiles, doors, and more. I'm very dissatisfied with the price, especially since it's over $100k higher than homes in other communities built by the same builder within Dallas city. I can no longer trust the statements made by the salesperson. Let me know if you'd like further adjustments! ... More

It was really great experience working with sales team while building my home. They were very cooperative throughout the process. Though there were minor issues closing done with the trust to complete rest within couple of weeks or so. But its almost 2 months and i have to chase down builder to get things done. I did not move in until 1.5 months post closing and already seen wood flooring sliding, cabinets paint rushed, bay window sitting area having no support so cracking, garage entry door making noise etc and broken window nets from day 1. Have had new build homes from Landon and Megatel in the past but never had this experience. It's frustrating to see these issues as soon as you move in and speaks for quality. ... More

STAY AWAY!!!! Terrible quality and items will not be completed with warranty.

We had to constantly point-out quality concerns and errors made by subcontractors during construction. Highland Homes agreed to fix everything, but we’re still waiting for some items that were on our closing affidavit to be completed from 2-months ago. This is our second home with Highland. I would not build another home with them.

First off, the sales Experience was TERRIBLE. I was all about what they couldn't do, and there was ZERO follow-through after close from my sales "professional". Secondly, Highland was NOT ready to close on this house when promised. There were so many issues at the time trying to close, many defects, cosmetic issues and functional problems. It took 17 months to complete the build (it was NOT delayed by supply chain), and we had to find other living arrangements during that time. Just simple things like cleaning the yard after close from construction debris was a chore and hard task for the builder after many complaint attempts. Painter's work was the worst I've seen in several houses. There was little follow-up on items that were mentioned, and several re-mentions and attempts had to be done to get things complete. The subs completing the house were clearly very underqualified to perform their tasks. It was really a sad experience all around. ... More

This building experience has been by far the worst build I’ve been a part of. This is my third build and haven’t experienced anything quite like this. We are over two months in and are still having contractors in and out every few days. The windows have been by far the worst part of the build. We are still owed one window which does not properly latch and now allows cold air in. We had several items that were promised to be taken care of before we moved in which were not met. We were reluctant to sign since they had not been addressed. We were promised these would be resolved within two weeks. That wasn’t and still isn’t the case. We keep getting told it’s the window vendor that keeps falling short. I have repeatedly taken PTO from work to make time for the contractors coming in and out. At this point our realtor mentioned we should be getting some sort of compensation or upgrades at no charge for all the headaches we’ve been put through. I agree!! The construction manager just shrugged that off as a joke! It wasn’t by any means! At this point it would just be nice to have everything resolved at once without any further delays. I would never build another Highland Home or recommend one to a family or friend. Our realtor feels the same! ... More

While we are happy with our purchase, there were many issues that will prevent me from recommending Highland Homes. The experience I had heard about from various people that have built homes before, was not one that I can say I have had. My situation is unique in that we relocated from NJ and purchased not one but two homes with Highland. Responses I received from home office were unacceptable and that is when I actually got a response at all. I have some instances where I have not received so much as an acknowledgment on my concerns. I also do not like dealing with a company that finds it necessary to bad mouth competitors when Highland, from what I hear is a very well known and reputable company. There should be no need to disparage competition in my opinion. I welcome the opportunity to discuss my review further. ... More

From the job site constantly looking like a landfill and there never being less than a dozen empty beer bottles and / or cans inside the house alone to the shoddy workmanship of every facet of the construction of the home and Construction Managers being forced to close on homes that are not even ready, this has been one of the worst experiences of our life. We have been in our home for 2 months and we’re still trying to get the original punch list items completed. The longer we live in the house, the more things wrong we find. Every contractor sent out to repair something damages at least 2 other things that, then, need to be repaired. It’s a never-ending circus. Even at this point, if we could get our money back and walk away, we would do it without hesitation. We picked Highland because of the reputation for quality. That is a thing of the past. Don’t be mistaken by the quality of the model homes. Your home won’t look like that. Just like pictures on a fast food menu. Contractors take zero pride in their work and display absolutely no common sense whatsoever. A pre-owned home would take less work to make right than this brand new home is taking. Instead of being happy that, after an 8-month wait to move into our beautiful, brand new home and being able to settle in and get on with a normal life, we’re disappointed beyond belief at the entire process and, almost can’t stand the house now because it is nothing but a source of never-ending stress. As mentioned, we’d still walk away if we could get our money back. ... More