Highland Homes Reviews in Dallas, TX

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

The buying experience was excellent, but days later after we closed started seeing a lot of issues. The biggest issue was our backyard not draining very well and started killing the grass and Highland didn’t want to do anything about it, saying they don’t warranty against puddles, but they weren’t ordinary puddles. However, they did finally fix the issue. The other major issue had to do with our glass back door. It has scratches in the glass that Highland will not fix, because it’s cosmetic. I know that we didn’t put the scratches there, it happened during the build. We missed it during our final walk through, because the builder concentrated us on the inside of the home. Highland did not due a thorough inspection. Definitely spent the money for an inspection!!!! We deserve our back door fixed because we did not do that, but they will not! ... More

Hello, we had high expectations as to the quality of home and work it will be done to the home we bought in detail from wall caulking to door paints etc. The drain was already clogged in master. No proper inspection is done. Builder claims someone came after their inspection and dumpped some garbage so funny. I asked for report showing the master bath is inspected. The water does to the corner and stacks the board they are using is not level this is very basic to make sure to turn on the water in the shower and make sure it properly drains and doesnt stack in the corner. They clearly failed and now they want to break everything up and reopen the base and properly level it and redo the tile work on the walls and rehook up the door this is just nuisance in the middle if school year. They have answers for everything just doesn't make sense ... More

Lot of plumbing issue, I had lot of high expectations from Highland homes.

I came to Highland Homes after I heard great reviews and rave about them. My buying experience was good. Very transparent and prompt team. My experience with quality of material is horrible. I literally have issues with everything. From tiles to flooring. Paint to cabinet quality. Cleaning was off when we entered. From day 1 onwards I am chasing someone to fix issues and its more than 2 months now and issues still exist. Its my weekly task to log complaints and coordinate with multiple people to fix issues. Very bad experience on my first home.

Our overall buying experience was good. We were thoroughly informed about our options throughout the process and our sales rep always handled himself professionally, being plenty patient with any of our inquiries. Where Highland Homes becomes “just another builder out to make a quick buck” is with the integrity that follows moving in. Every builder misses things, but we figured that given Highland Home’s reputation, things would be different when it came to home repairs. We were wrong. We have been dealing with an issue concerning one of our appliances tripping a breaker. Initially, we were told by our project manager that Highland Homes has been experiencing this due to a new code being passed. They sent an electrician and he “assessed” both the dryer and their breaker. They “swapped out” a breaker and left it at that. The dryer continues to trip the breaker and they have now pivoted to asking that we either replace a wire on an appliance that was previously working perfectly, or better yet, have that wire completely removed, making it a fire hazard. The luster of being a new homeowner via Highland Homes has quickly faded. So be warned if you expect them to live up to their word. It truly is a shame that people operate this way, especially after such a meaningful purchase, but these companies are always ultimately out to make a profit and look the other way when held accountable. Highland Homes Monterra Fate, TX ... More

no comment, not happy with my finished product

Highland homes are extremely beautiful. And their reputation is stellar. Our project manager Julio couldn’t have been more helpful and professional, hands-down, so knowledgeable and helpful during the process. Our home is built, impeccably worry free. The only reason for the four stars on the overall buying experience (because everything else is 5 stars). This is not our first time buying a home, nor our second or third time. I was a bit baffled and disappointed that no one from the sales team or Highland homes itself sent a thank you note with a gift to the buyers (us). I have never purchased a home and all my days and all my years where we were not thanked afterwards with some kind of thank note and a gift basket a bottle of wine cookies, something. To be honest, I was very surprised. That should change right away. Other than that, we absolutely love our home! And we love the area as well. Couldn’t be happier!! ... More

My wife and I recently built with Highland Homes, and they truly are an excellent production builder, but in this brutally honest review, they are, indeed, a production builder. Our builder was amazing, helped us with some custom requests, and the construction process seemed to go pretty seamlessly. The reason I ding them an overall star is for the closing process with the home. Nothing to do with their mortgage company, or any surprises, however the cleaning company they use to get the house ready for closing day was an absolute atrocity. We found window screens ajar outside, with some windows being a crack open. No actual cleaning of the cabinets / floors, and the 8k we paid in window shades was done, and it was just a disapointing end to a rather great experience otherwise. The other thing is the amount of issues that were missed during the walkthroughs, which I can take blame for. We had some water leaking from our master shower, we had a couple of irrigation leaks for our sprinkles, and a lot of nonsense issues that you have to call customer care for to have taken care of on a work order. They do respond timely, but to have 8-10 work orders after you move in just adds to the stress. Seems as though the trades install things, but don't actively test to ensure everything is working correctly. My advice to Highland is that if you have customers who are moving into $700,000+ homes, make them feel like you cared enough to have them ready. ... More

I love my home. Everything looks really good. They are fixing everything I have asked them to fix. Reliable.

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.

During the first month I’ve lived in the brand new house. Finished building October 22nd, closed on the house October 24th. 1. Bathroom light stopped working 2. Shelf in pantry fell apart 3. Electrical issues from the front porch plug. Doesn’t work, even after I reset the circuit breaker. 4. Still don’t get mail here OR able to find on maps. 5. The design of the back yard makes it flood. The water drains in the back are not where the water flows through so I just have this big puddle and mud section of my yard. I wonder what’s next.

My first home in TX was a Highland Home. I later moved to another new build by a different builder. What a step down that was Although the new home was more expensive, the quality of the finishing left a lot to be desired. Drawers were noisy, appliances cheap, we had several warranty requests, much more than we did in our Highland home. When we started looking for a home again, our first stop was Highlands. We are very satisfied with our decision and we love our new home. Will I buy a Highland home again? Absolutely!!!

Highland homes is very responsive. We love our new home.

Builder Drake was a pleasure to work with and very responsive. Only complaint was lack of disclosure that knobs and handles a charge control. Certainly would have executed that if told of this issue

The entire experience has been great. When issues arise they are quickly addressed.

Highlands builders are competent and build high quality homes .

We had an amazing time with our Highland Home building experience. Our construction manager, Jonathan, was great, despite the supply chain issues we dealt with in 2021-2022. He is kind, funny, and really knows the industry! We do think things could have been accelerated but with the crazy market, I can only imagine what the builders, realtors, and everyone else involved had to deal with. Our sales person, Kristi, was phenomenal and just sweet in all ways. I could tell the ENTIRE time she wanted what was best for our sweet, young family!! The worst part was our Design Center experience. Unfortunately, Highland does not have their own Design Center & uses IBB Design in the Dallas/Fort Worth Metro. The people at IBB are very rude and NOT reflective of Highland as a builder themselves. This would be my biggest recommendation- have a Highland Design Center!! I would consider building with Highland again, but may want to understand who their designers are prior to signing. Yes, the designer was that bad that I would not want to build with Highland again for that reason. Otherwise, I LOVE Highland Home's floor plans, value, and that they are employee owned! ... More

We are very impressed with the process from the beginnig of the construction to handover. Ashley and Caleb did a good job in each and every steps of the building process.

I’ve researched Highland Homes before I moved to Texas and found this company is buy far the best builder. My concern is the sub-contractors and following up with the quality of their work. Every phase should be checked and the homeowner should get weekly reports or visits if possible to their home. I have a few concerns that is being addressed immediately by Highland Homes warranty, but these noticeable concerns should have been fixed by your construction manager by doing his/her due diligence for the best builder in this state of Texas. I recommend Highland Homes to a friend of mind and they’re having a home built in San Antonio, Texas as I write this review. There completion date is February 2023. I will always support Highland Homes as the best builder, but please check on the those sub-contractors after each phase (Construction Manager). ... More

Happy with quality of home, a few minor issues popped up after we moved in, as expected, but they're being addressed. A little slow, but being addressed.

The best thing has been no issues (except bad thermostats which were promptly replaced by the builder) after closing. Highland builds a quality house, and they back up their work.

Ensure contracted workers are not souring Highlands name by their workmanship.

Sales & Construction teams both exhibit professionalism.

We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!