- New homes
- Highland Homes
- Reviews
- Dallas, TX

Highland Homes Reviews in Dallas, TX
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Dallas Homeowners Have to Say About Highland Homes.
Read all 1306 verified reviews from homeowners that built a new home with Highland Homes in the Dallas area. Dallas homeowners have rated Highland Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Highland Homes in Dallas Area
View Homes
Customer Reviews
Highland Homes - I moved in the end of April and have put in 2 request for repairs
- Doris R.
- Verified HomeBuyer
- June 17, 2020
- Anna, TX
I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.
Highland Homes responded:
Hi ...
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 1
David
- David B.
- Verified HomeBuyer
- March 08, 2025
- Royse City, TX
The buying experience was excellent, but days later after we closed started seeing a lot of issues. The biggest issue was our backyard not draining very well and started killing the grass and Highland didn’t want to do anything about it, saying they don’t warranty against puddles, but they weren’t ordinary puddles. However, they did finally fix the issue. The other major issue had to do with our glass back door. It has scratches in the glass that Highland will not fix, because it’s cosmetic. I know that we didn’t put the scratches there, it happened during the build. We missed it during our ...
Total Score 5
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
Quality and Preinspection fail
- Anonymous
- Verified HomeBuyer
- September 12, 2023
- Argyle, TX
Hello, we had high expectations as to the quality of home and work it will be done to the home we bought in detail from wall caulking to door paints etc. The drain was already clogged in master. No proper inspection is done. Builder claims someone came after their inspection and dumpped some garbage so funny. I asked for report showing the master bath is inspected. The water does to the corner and stacks the board they are using is not level this is very basic to make sure to turn on the water in the shower and make sure it properly drains and doesnt stack in the corner. They clearly failed ...
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Not good- Plumbing issue.
- Anonymous
- Verified HomeBuyer
- July 25, 2023
- Celina, TX
Lot of plumbing issue, I had lot of high expectations from Highland homes.
Total Score 5
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Known for quality but I didn't see it
- ANKIT B.
- Verified HomeBuyer
- March 24, 2022
- McKinney, TX
I came to Highland Homes after I heard great reviews and rave about them. My buying experience was good. Very transparent and prompt team. My experience with quality of material is horrible. I literally have issues with everything. From tiles to flooring. Paint to cabinet quality. Cleaning was off when we entered. From day 1 onwards I am chasing someone to fix issues and its more than 2 months now and issues still exist. Its my weekly task to log complaints and coordinate with multiple people to fix issues. Very bad experience on my first home.
Highland Homes responded:
Hi Ankit, I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and I am pleased to hear that our team worked through these concerns with you to better help meet your expectations! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...
Total Score 5
Quality 1
Trustworthiness 3
Value 3
Responsiveness 2
Expecting something different? Maybe so, but try again.
- Alfredo D.
- Verified HomeBuyer
- March 21, 2024
- Rockwall, TX
Our overall buying experience was good. We were thoroughly informed about our options throughout the process and our sales rep always handled himself professionally, being plenty patient with any of our inquiries. Where Highland Homes becomes “just another builder out to make a quick buck” is with the integrity that follows moving in. Every builder misses things, but we figured that given Highland Home’s reputation, things would be different when it came to home repairs. We were wrong. We have been dealing with an issue concerning one of our appliances tripping a breaker. Initially, we ...
Total Score 5
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Highland Homes - no comment, not happy with my finished product
- Leslie H.
- Verified HomeBuyer
- December 01, 2020
- Aubrey, TX
no comment, not happy with my finished product
Total Score 5
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Beautiful home & reputation!!
- Danielle G.
- Verified HomeBuyer
- April 22, 2025
- Mesquite, TX
Highland homes are extremely beautiful. And their reputation is stellar. Our project manager Julio couldn’t have been more helpful and professional, hands-down, so knowledgeable and helpful during the process. Our home is built, impeccably worry free. The only reason for the four stars on the overall buying experience (because everything else is 5 stars). This is not our first time buying a home, nor our second or third time. I was a bit baffled and disappointed that no one from the sales team or Highland homes itself sent a thank you note with a gift to the buyers (us). I have never ...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
A Brutally Honest Review
- Anonymous
- Verified HomeBuyer
- September 12, 2023
- Aubrey, TX
My wife and I recently built with Highland Homes, and they truly are an excellent production builder, but in this brutally honest review, they are, indeed, a production builder. Our builder was amazing, helped us with some custom requests, and the construction process seemed to go pretty seamlessly. The reason I ding them an overall star is for the closing process with the home. Nothing to do with their mortgage company, or any surprises, however the cleaning company they use to get the house ready for closing day was an absolute atrocity. We found window screens ajar outside, with some ...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience
- Zohora J.
- Verified HomeBuyer
- October 18, 2022
- Royse City, TX
I love my home. Everything looks really good. They are fixing everything I have asked them to fix. Reliable.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Treated us like people not a transaction
- Ricardo G.
- Verified HomeBuyer
- March 09, 2021
- Wylie, TX
This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Issues during the first month.
- Isaac C.
- Verified HomeBuyer
- December 24, 2024
- Rockwall, TX
During the first month I’ve lived in the brand new house. Finished building October 22nd, closed on the house October 24th. 1. Bathroom light stopped working 2. Shelf in pantry fell apart 3. Electrical issues from the front porch plug. Doesn’t work, even after I reset the circuit breaker. 4. Still don’t get mail here OR able to find on maps. 5. The design of the back yard makes it flood. The water drains in the back are not where the water flows through so I just have this big puddle and mud section of my yard. I wonder what’s next.
Highland Homes responded:
Hi Isaac, Thank you for taking the time to leave us a detailed review as it allows us to better understand areas of improvement. I’m sorry that this was your experience with your new home as we strive to respond quickly to our homeowner’s needs. After speaking with our team, I’m glad to hear that we are in the process of resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Love my home
- Akaolisa A.
- Verified HomeBuyer
- October 02, 2024
- Celina, TX
My first home in TX was a Highland Home. I later moved to another new build by a different builder. What a step down that was Although the new home was more expensive, the quality of the finishing left a lot to be desired. Drawers were noisy, appliances cheap, we had several warranty requests, much more than we did in our Highland home. When we started looking for a home again, our first stop was Highlands. We are very satisfied with our decision and we love our new home. Will I buy a Highland home again? Absolutely!!!
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland homes builds quality homes
- Julia C.
- Verified HomeBuyer
- August 17, 2024
- Justin, TX
Highland homes is very responsive. We love our new home.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Overall very pleased with home. Disappointed that no knobs or pull on cabinets or drawers. Never told that was upgrade
- Jim H.
- Verified HomeBuyer
- June 07, 2024
- Argyle, TX
Builder Drake was a pleasure to work with and very responsive. Only complaint was lack of disclosure that knobs and handles a charge control. Certainly would have executed that if told of this issue
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
New home owner
- Stephine B.
- Verified HomeBuyer
- February 06, 2024
- Forney, TX
The entire experience has been great. When issues arise they are quickly addressed.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Smooth transition
- Anonymous
- Verified HomeBuyer
- September 14, 2023
- McKinney, TX
Highlands builders are competent and build high quality homes .
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Exceptional value, team, and product!!
- Anonymous
- Verified HomeBuyer
- February 27, 2023
- Argyle, TX
We had an amazing time with our Highland Home building experience. Our construction manager, Jonathan, was great, despite the supply chain issues we dealt with in 2021-2022. He is kind, funny, and really knows the industry! We do think things could have been accelerated but with the crazy market, I can only imagine what the builders, realtors, and everyone else involved had to deal with. Our sales person, Kristi, was phenomenal and just sweet in all ways. I could tell the ENTIRE time she wanted what was best for our sweet, young family!! The worst part was our Design Center experience. ...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Our experience is great
- Venkata C.
- Verified HomeBuyer
- December 14, 2022
- Melissa, TX
We are very impressed with the process from the beginnig of the construction to handover. Ashley and Caleb did a good job in each and every steps of the building process.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Exceptional But!
- Carlton P.
- Verified HomeBuyer
- October 01, 2022
- Forney, TX
I’ve researched Highland Homes before I moved to Texas and found this company is buy far the best builder. My concern is the sub-contractors and following up with the quality of their work. Every phase should be checked and the homeowner should get weekly reports or visits if possible to their home. I have a few concerns that is being addressed immediately by Highland Homes warranty, but these noticeable concerns should have been fixed by your construction manager by doing his/her due diligence for the best builder in this state of Texas. I recommend Highland Homes to a friend of mind and ...
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - Happy with quality of home, a few minor issues popped up after
- Doug E.
- Verified HomeBuyer
- February 02, 2022
- Aubrey, TX
Happy with quality of home, a few minor issues popped up after we moved in, as expected, but they're being addressed. A little slow, but being addressed.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - The best thing has been no issues (except bad thermostats which
- Shirley J.
- Verified HomeBuyer
- October 26, 2020
- Wylie, TX
The best thing has been no issues (except bad thermostats which were promptly replaced by the builder) after closing. Highland builds a quality house, and they back up their work.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Highland Review
- Anonymous
- Verified HomeBuyer
- May 19, 2020
- Rockwall, TX
Ensure contracted workers are not souring Highlands name by their workmanship.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Quality
- Ben W.
- Verified HomeBuyer
- April 09, 2020
- Aubrey, TX
Sales & Construction teams both exhibit professionalism.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Good experience
- Casey H.
- Verified HomeBuyer
- January 07, 2020
- Celina, TX
We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.