Highland Homes Reviews in Dallas, TX

Home building is not an exact science right now. Be aware that even though you think you might have a date or expectation for completion that can change. Just know you should still expect weekly updates as the build progresses.

Overall it was a good experience. My wife and I enjoyed the people we worked with as they were friendly, responsive, and respectful. We would buy a Highland home again, but we would watch the building process a lot more closely along the way. I feel they are experiencing labor issues with their contractors and overall workmanship was lacking when it comes to fine details. For example small things being missed, paint and caulking just looks sloppy in areas, etc. Closing ended up being a mad dash to get everything done as the house wasn't ready. This probably contributed to the fine details being sloppy. The overall quality of the materials is great and we love the floor plan. We are very happy with our purchase and as I've said we would buy another Highland Home, but next time I would make sure I was more present during the building process. ... More

Edna was absolutely amazing from start to finish, we adore her. Our builder Lonnie, worked tirelessly to get things done despite the shortages of both materials and workers post pandemic. We are really happy with our overall build process. Would highly recommend!!!

Jamie and Nick have been great they do excellent job. Been great experience but have notices some of the construction such as island seems to have been rushed for assembly. installation of small things such as door knobs are not installed adequately but fixed. Attic area is in Canterbury has safety issue, the builders do not put sufficient stepping area when going up attic ladder so there is potential for falling due to 45 degree step up to AC unit. Recommend builder at least put one plywood in attic on alternate side of attic ladder for safety.

Finish details inside and outside could be better. There noise on the vents, the door chime was broken inside the mechanism and fixed with a piece of card board. The doors don’t seal well. Little details on the painting on some doors. I know there is more. But don’t have it on top of my head.

Not the same quality of workmanship of build like our last HH home built in 2008.

Don’t like painted hinges and brown windows in a gray house

Overall pleased

Was a pleasant experience all the way through.

Water saving plumbing fixtures require multiple flushes (no water saving) Expected comfort height toilets as in model, was not told it was an upgrade Several doors hung improperly, don’t swing freely to close Cabinets hand multiple nicks and gashes Excellent exterior brick work, roofing, landscaping, flooring installation, walls and painting, electrical fixtures, heating and cooling system

The house is beautiful and many of the small issues have been fixed or can be fixed. It seemed that some of the trades that were hired were not as attentive to their work as I'm sure Highland would have liked. For example, take a look at any fence in the neighborhood and the way the nails were put in (no attempt at a straight line). The issues brought up in home inspection and walk-through could have been avoided had more attention been paid during construction.

This is our third home, and it is the best yet! We love this house. Patrick is also super responsive to our concerns.

I was very excited about the opportunity to move north of Dallas. I love this area! I believe the best quality living is north of Dallas. After the decision had been made to move, we had to find a builder who was both affordable and reliable. I asked my previous builder who he would recommend and he did not hesitate recommended Highland Homes. I would have to say I am fairly impressed with the quality of the work. It is a few things I would have liked to see of a little bit better quality. For the most part, I believe we have a builder that will help increase value in our home and make our home very marketable if we decide to sale in the future. Their customer service is unmatched in every way. Issues are typically handled right away. Good builder! ... More

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

Buying a home can be an overwhelming journey, but thanks to the outstanding support I received, the process was smooth and stress-free. From the initial search to closing day, every step was handled with professionalism, expertise, and care. The team was incredibly knowledgeable, always available to answer my questions and guide me through complex decisions. They provided valuable insights, negotiated effectively, and ensured I understood every detail of the transaction. Their dedication made me feel confident and well-informed throughout the entire experience. I truly appreciate their commitment to making the home-buying process seamless. If you're looking for a team that prioritizes your needs and works tirelessly to ensure a successful purchase, I highly recommend them! ... More

Overall, it’s been a good experience with Highland Homes, they have been very attentive when issue s arise , and as long as you follow up they make sure the work gets done, the home they delivered is well polished and thoughtfully furnished , I am happy to be part of highland community

Highland Homes representatives were professional and prompt

Generally, the buying process was quick and easy! The price of the house was in a reasonable range, although there are some unexpected surprises of paying extra for some of the developer’s own responsibilities to bring essential services to the area! In addition, I don’t expect to worry about the absence of blinds, funs and even a few of window screens are still missing! However, the properties of Highland Homes are fantastic! The administration and the people are great to work with! I love their lending practices and their title company, they help to understand everything! Enjoy working with Highland Homes! ... More

For the price I paid and the interest on the loan, they should have taken more time to perfect the completions; have more space in the bathroom design, more patio space, and even a study room. Also, for the cost of the HOA we should have an indoor pool that we could use all year round.

Highland Homes would not consider moving light switches lower or making bathroom doorways wider to accommodate federal ADA disability requirements. A compromise was offered but required an unreasonably large deposit. As a result, our elderly relatives who use a wheelchair have difficulty navigating our new house. Builder misunderstood change order for placement of additional outdoor lighting. We were charged nearly $600 for them to make the correction. Builder has very responsive to minor defects since taking ownership. One issue persists, though, causing our kitchen to smell like raw sewage whenever the dishwasher is run. We will continue to watch for signs of water intrusion on the interior, likely seeping through weep holes in the brick, which is causing window frames to be wet inside the walls (discovered when drilling pilot holes for drapes). ... More

Everything is good, but felt priced extra for home

I had a great experience buying a highland home . it was a smooth experience right from signing the contract to closing the home . all he issues raised by me before closing and after the closing has been duly followed up and fixed by the warranty manager. Overall i had a great experience

Our experience with both Seth and Lesli has been excellent. The quality of work by the sub contractors has been spotty. Some have had to return many times to get it right. Quite frustrating at times!

Jason was amazing to work with from to start to finish, as was Jeff. There are some workmanship concerns on a few places in the house (flooring upstairs, stairs being weak and loud, carpet having places that protrude).

Lindsay was awesome in professionalism and communication in helping us secure our loan.