Highland Homes Reviews in Dallas, TX

Cathy is amazing and so easy to work with! She really rallied for use during the home buying experience! Our builder Andrew was amazing as well! Took care of any questions or concerns we had in a prompt fashion. Would 100% recommend Highland Homes!

Great experience through the whole process

The Highland sales representative was knowledgeable and extremely easy to work with. I believe my project manager made his best effort to handle the many issues that I'm sure are common to a new build but there's a good possibility he was juggling too many things at one time. He probably needs an assistant to keep him on track. He hasn't been great at responding to texts and/or phone calls. I believe he's sincere in his desire to do a good job but I still have some minor things that need addressing. I would recommend Highland Homes but definitely with a word of caution - don't allow issues to slide and hope things will eventually work out in the long run. ... More

It was a great experience from the Beginning to the end

Excellent and modern structure very satisfied

Overall I am happy with my Highland Home. However, the whole process of building the home was disappointing and unorganized. There were several things in the house that were installed wrong and took a lot of effort and time to get fixed. I realized this was an imperfect process but the amount of issues that arose throughout the build (which usually were caught by my dad who is an architect and not the contractor) made me feel like I was getting taken advantage of. As this is my first home, I was extremely excited to get my keys and officially be a homeowner! However, when I moved into my home, someone had locked my thermostat at 80 which was not fun moving in the middle of July in Texas. Since my contractor was out of the office, my thermostat remained locked for days. Again, I was left feeling under valued. I will say, Tracy, from the sales office completely made my experience. She made my first home buying experience special and made me feel valued for my business. She was actually the one who came to the rescue when my thermostat was locked. She went above and beyond and was taking on roles that were not hers...she is fantastic! ... More

Great quality build

Builder foreman was thorough and responsive, and caring. Efficient and effective; love the floor plan.

The Pecan Square Highland Homes team was excellent!

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company.

Highland builds an exceptional home and they stand behind it. From the moment we chose our home to the present, Highland and our builder Blake have been very responsive to our questions, very quick to resolve any issue or concern we’ve had. We are thrilled with our home and our neighborhood.

Our home has exceeded our expectations! From the friendly and dependable staff to the beautiful quality of our home, we have had a great experience with Highland Homes!

Highland homes was the easiest home purchase we have ever made. Incredible Sales Team and Chase the Builder, FANTASTIC!

Great workmanship. Everyone that we worked with to purchase our Highland Home was very professional and helpful.

As a first time homeowner, who decided to build, Highland Homes made the process simple and frustration-free. I am so glad to have a quality home.

Good area and neighborhood

Admittedly, I found my home when it was mostly built. But Highland Homes (and Highland Home Loans) were extremely easy to work with. They answered all my questions, and produced a high quality home that I will be proud of for years to come.

The Sales Person was a 9/10 from first impression to follow through on the zillion change orders we had was impressive. Consistent and Clear communication as well. Very pleased with our experience from that department. Construction Mgr was very friendly, accommodating on different fronts and solid communicator. Frustrations: Construction Mgr was changed after the first Pre-Con Meeting thus creating a lag in construction time for start. This put the project back 4-6 weeks which was trying for the Construction Team and stressful for us. We felt our Mgr had too many projects going at once and many things were missed, not supervised, and incomplete thus requiring numerous meetings and 're-dos'. I feel the quality of the home would be more than we received if Mgr had more time to walk our home more consistently and do QA inspections on his Teams. although we had struggles at times, I enjoyed the working relationship with the MGR and feel the MGR's priorities to make us happy are appropriate. I would consider Highland again. ... More

Would recommend as a builder to friends and family

The quality of the home is overall very good. We do have a few concerns: very small and shallow bathroom drawers; cupboard doors don't have soft-close; no garbage/recycle spaces included in kitchen cabinetry; very bottom kitchen cabinetry difficult to access--pull out drawers would be helpful. Highland folks we have connected with have been prompt, courteous and helpful.

I could not begin to tell you how elated we are to have found the Highlands in Waxahachie. Kyle at the Model home was every bit of professional from day one. Watching the details of the home being built was remarkable with the craftsmanship that Highland uses. I highly recommend it, I am a mortgage broker and I see many builders come across my desk. But this one still above the rest, and that’s the reason I went with them.

Ginger was awesome walking us through the purchase of our home. Whenever we had questions, she always had the answer. Garrett did a great job building our home. His attention to detail and communication were excellent. Both Ginger and Garrett are valuable assets for Highland Homes.

Great company to work. Every part of the deal was a great and easy experience. Financing through Highland homes was the best thing we did

Love the finish and details. Beautiful home inside and out.

The experience was really good. The salesman, (Jarrod) receptionist,(Michelle) builder supervisor(Dale) and everyone was very knowledgable and kind. If there are problems that come up, they handle them with much care. Very pleased with Highland Homes!!!