Highland Homes Reviews in Dallas, TX

House quality is great but there are always some of what I would call normal things that pass through during inspection that we have to open warranty claims to get it fixed. And the response time is not ideal... Sometimes the builder will try to push you an easy solution for you to fix or take advantage of your lack of technical knowledge... Having a hard time to have the builder recognizing that my backyard mow has a lots of imperfections which my 3 yrs old son twisted his ankle due to holes between grass sods. Also there are several types of grass so the backyard grass is all colored with different types of green and grass textures as well. Had issues with backsplash installation as well... After many attempts they did it right although I had to accept few minor defects as I was already of people coming to my place after I moved in. ... More

Make sure to get utilization rate down to ensure getting the most favorable rates

I had a great experience with the Highland Homes team! I would definitely recommend them to all my family and friends!

First 2 weeks had good response as to items that need attention. The last 6 weeks response was good from contractors that Highland Homes contacted, but not from Highland Homes as to items that would be handled directly by Highland Homes.

My construction manager was responsive and kept me informed every step of the way. Everything progressed as they said it would.

Incredible company made up of incredible people. Couldn’t be happier with our new home and the experience of building with Highland Homes.

The sales people are awesome and stay in touch with you. The project manager was quite responsive throughout the process. However, the drywall has multiple cracks in the corners of many walls and the material used for the baseboards seems cheap or old. The caulking dried and shrunk in less than 2 months and several nail pops appeared right away. They don't be appear to be covered under the warranty.

We loved going through the home buying/building process with Highland. They made everything stress free and communicated with us great. I would absolutely recommend using highland if in the market for building a new home. The house turned out wonderful! Its everything we wanted.

really impressed with the during and after the build.¹

Robert was awesome the whole way through. As a first time buyer, we couldn't have asked for a better builder!

I would definitely recommend Highland Homes to build your house!

From Chadd to Caleb everyone in the highland home staff are highly professional. They keep you updated throughout the process.

We found the process very easy, Steve and Andrew where easy to work with and accommodating with every request and sometimes rushed deadlines. The only drawback with the lighting selections.

Jamie and Nick have been great they do excellent job. Been great experience but have notices some of the construction such as island seems to have been rushed for assembly. installation of small things such as door knobs are not installed adequately but fixed. Attic area is in Canterbury has safety issue, the builders do not put sufficient stepping area when going up attic ladder so there is potential for falling due to 45 degree step up to AC unit. Recommend builder at least put one plywood in attic on alternate side of attic ladder for safety.

We were well taken care of buying our new home.

During the start of Covid-19 we were worried if we had made a bad decision to buy with the uncertainty. But working with Highland Homes and our builder Jason was a very easy process. Very happy with the end result and all the steps in between.

Would def buy another highland home. Very professional and first class!

I looked at so many different home builders homes and decided Highland Homes were the Best for me.I was right! I have never been through a more smooth process closing on a house. The craftsmanship of my house was outstanding and any little things I found, they fixed in a reasonable time. Their team is great from the sales team to the builder and crew building the homes. I Love my home and am so glad I went with Highland.

Amazing. From start to finish Outstanding Lindsey Edna Mike

The overall house is good. Some of the work seems to have been rushed through. Little things here and there are not what I would call great but satisfactory.

I can't say enough about how impressed I am with Highland Homes. Canyon Falls Sales Manager Todd was amazing in his ability to help me find and transform the 243E floor plan into the home of my dreams. During my selection process for brick, stone, tile, granite, flooring, etc., the office team of Todd and Jayne, as well as IBB Design team member Kari, were always responsive to my needs and helping me every step of the way. The fun part really began when project manager Garrett came into the process. Todd is amazingly knowledgeable, experienced and organized. He has a great eye for detail and watched over the construction of my home like a hawk. They were finished one week prior to our target date despite that four of the seven months were during the winter and rainy spring months. This is the fourth new home I have lived in, my late husband, being the builder for the previous three. When this process began I was scared to death I wouldn't be able to do this as a single woman. After about two weeks working with the Highland Homes Staff, they became like family to me providing me updates and assistance throughout. In the end, I can't say enough about Highland versus other home builders. They work with you to ensure you get the home you want, they make adjustments like no others offer. Best of all, they remain there for you after close. As for the Canyon Falls subdivision, it's the best ever. Right away I felt at home in the Dakota section, so many welcoming, caring and helpful neighbors is a rare find. ... More

Well if you show a model home and say you would give a customer the same exact without only one item the customer needs to hold your word for it. If the customer is paying for a premium product its not right to short change them. The fence color did not match and we were told they will fix the issue which ended up not getting fixed to date. The outside up-lights went missing and that is one of the signature aspect that made me go for the model that i bought. All similar models next to me have the and apparently when i asked i was told it was am upgrade which is not what i was told at the time i did my purchase agreement. House was supposed to be cleaned and garage pressure washed prior to our arrival that never happened. ... More

high quality builds with special touches only available with a Highland built home. extremely reliable builder with quick warranty response times.

Thank You

My wife and I have been very pleased with our new Highland home. The whole Highland team. sales, construction, financing, that worked with us from beginning to end were always very professional, courteous, and responsive.