Highland Homes Reviews in Dallas, TX

Overall, we had a great experience. A few minor issues along the way, but nothing out of ordinary when building a new home. For a 1,600 sq ft home I feel like the price was really steep, but that is more indicative of the market.

Quicker response to warranty work

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company.

The sales people are awesome and stay in touch with you. The project manager was quite responsive throughout the process. However, the drywall has multiple cracks in the corners of many walls and the material used for the baseboards seems cheap or old. The caulking dried and shrunk in less than 2 months and several nail pops appeared right away. They don't be appear to be covered under the warranty.

My only interior problem is with the USB UBS? plugs. They don't let you plug anything into them. I have waited weekS for someone to come take them out. I have been using extension cords that are not handy or safe and I am tired of it. And for an energy efficient home, I am surprised that 11 lights come on in the bathroom with one switch! There is no other choice. The garage is so small there is no place for storage. My main complaint with the yard is how uneven the dirt was before they laid the sod. It is lumpy, uneven, with ruts and hard to walk on. It gets very muddy from lack of proper drainage. It slants too much, on the side of the home, to even walk on it safely. I hate it! ... More

I gave stated this before that while my house was be built it was very difficult to get progress reports from our builder . Now we are also working with the warranty division on a serious paint issue on our kitchen cabinets.

Caulking, transitions between different paint colors get sloppy, window lift not debur and it’s very sharp

Collin Thompson, the builder has been nothing short of amazing. When i moved in, there a few ticket items that needed to be addressed. The previous builder was dragging his feet on them. Collin swooped in and took over l and men, I can't say enough how professional, attentive, efficient and kind he was to my needs. He went way above and beyond to make sure everything was taken care of and in a timely fashion too. He was very flexible with my schedule. He was patient with me. He delivered 1000%. And maintained communication with me every step of the way. Thank you so much Collin for such a great experience so far. He even got his hands dirty himself for my sake. I dunno the other guys by name but the staff he had come over to take care of my ticket items were great as well. So thank you all. ... More

Great floor plan and many options to make the home unique. Only concern has been the quality of work and finished product. There was an expectation that some things would need a warranty call but there has far too many from the day we closed to today, 3 months post close.

We love our new home There are a lot of little things we felt were not up to highland standards. Like using higher quality light switches and having handles and pulls on cabinets. Seemed to take short cuts on little things.

I like this builders quality and efficiency

After Sales service is not up to expectations by any means and i hate to record tons of claims for warranty

I know that a lot of the trades have taken a turn downward as far as quality because of who is out there actually willing to work but there are somethings that I feel should have been caught and were not. Over all the quality of the home is great. We are pleased with the structure but there were somethings that we just felt didn't live up to the quality that you come to expect with a Highland Home.

My new home is beautiful, but it’s becoming more apparent as I live in it that the trades consistently cut corners. For now it’s mostly superficial (e.g. door knobs started coming off and bathroom grout started cracking/peeling first week) but I’m concerned that major issues are just waiting to be discovered. I know the housing market is crazy and everyone is stretched thin, but it seems pumping the brakes is a better solution than rushing and having to re-do each job. Perhaps my hopes were too high for a five-star home based on Highland’s reputation…

Home is high quality. Issues that were supposed to be fixed within the first 10 days after closing are still not fixed.

Communication with our builder has been terrible. Some of the communication issues are his fault but he's also at the mercy of his contractors that simply don't give a crap anymore. The painters were horrible and two crews were fired during the build process. Now painters who come in are kids with zero experience. Trying to get contractors to show up at all has been an absolute pain. Highland is doing the best they can. We fortunately started the build process early in the year. House was completed in 10 months but we have neighbors who built a year prior and it only took 6 months. Now I'm hearing total build time is 12-16 months. Can't get materials, can't find workers, if you find workers, the quality of their work is horrible. If you must build now, know going into it that it will be a really bumpy ride. If you've built in the past, forget about that experience. This day and age, people building your house flat out could not care about overall quality of their work. If your builder isn't happy with that contractor, that contractor will just get up and leave because they have 100 other jobs they can go too. Again, this isn't really a Highland Homes issue. This is just an issue we all face these days. Even employees in over services areas simply do not care because they can go find another job in a heart beat. If you don't have to build now, I would highly recommend you wait a few years. Yes, prices keep going up but the wait will be worth it. Thankfully our build is complete but we are still dealing with warranty items that are taking months to get completed. Most are 5 min jobs and it's like pulling teeth to get someone to show up! ... More

Over the home is good not great as far as price. It was just the experience dealing with some individuals that makes you think? Did I make the best decision for myself and family. I know the builder responsibilities are to stick to schedule. Get the house built on time. In some case there was rushed. It stood out once I brought things to there Attention with concerns it was just about written off or down played. If I being honest , on a positive note please READ everything and acknowledge things so you don't have to fight with them about it later. If could I go back to adjust the most common things that's never on your top list I definitely wouldn't let it slip through the cracks. Be aware you might tell the builder one thing especially something your paying for. Hay can you make sure this is done this way or that way. To later found out they totally disregard your requests and say. I went with the plans after having numerous conversations and meeting felt disrespectful as the buyer. Gateway community Forney Texas. Recently closed 2 months ago the Scott's Hope this is helpful information to anyone thanks. ... More

Overall are good, Highland needs to manage all the sub- contracts that used on the project. Some of sub-contracts did not keep the appointments or they showed up later without any notifications to the owner. It took too long to fix or solve an issue.

Process went well considering covid which made closing two months later. Quality in workmanship was less than stellar, items that were to be finished before closing weren’t and still not completed. Covid again? Other than minor things it’s a beautiful house so I believe we got more for our money with Highland than we would have if we gone with another builder.

There were times when we lost trust in this location as far as selling us this home. And it took some rebuilding of trust in order for us to stay with them. Right up to the end we questioned our decisions to buy this home, but we did it and for our first home we are satisfied. I'll say if you can be here everyday during the build, make sure you are!

Both the sales consultant and the construction manager were exceptionally professional, knowledgeable, responsive, personable and above all they were great listeners. They took time to understand our needs and made excellent attempts to cater to our wants and needs. However, the overall finishing of the house and attention to detail can be improved significantly--especially the cabinets were handled poorly with next to no care at all. Paint chip, scratches, squeaky doors, unclean grout and what not. We got tired of pin-pointing and asking the construction manager to fix everything so we eventually gave in. It's a simple concept though - if you pay the full price, you should get product you have paid for - not damaged goods! In short, I would highly rate the service but unfortunately I would have to rate the final product low in terms of overall finishing and quality. ... More

Overall happy with my new home. A few glitches dealing with the contractor, but that is to be expected.

I love the house, but I hate living on a street with active crews. Not just American Legend, but Highland crews too. They are messy, noisy and inconsiderate.

I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience.

Having good models but the prices are overpriced than market