Highland Homes Reviews in Dallas, TX

Was a pleasant experience all the way through.

Brick work and some cosmetic details could be improved.

Overall we are pleased with our Highland home.

Water saving plumbing fixtures require multiple flushes (no water saving) Expected comfort height toilets as in model, was not told it was an upgrade Several doors hung improperly, don’t swing freely to close Cabinets hand multiple nicks and gashes Excellent exterior brick work, roofing, landscaping, flooring installation, walls and painting, electrical fixtures, heating and cooling system

I love my home but there are things that highland does not offer that my last 2 builds did. I built an over $300k home and the lights they put in the bathroom cost $15. I wanted to upgrade those lights but it was not allowed. I wanted a seat in my shower, but it wasn’t allowed, I wanted a farm sink but it wasn’t allowed. I had all those things in my $338k home in Ohio. Other than that the home is beautiful and Shawn has been amazing.

All has been great with the exception of our backyard holding water. Cant get issue resolved via the builder or warranty... mosquitoes/ mud/ dog... needs french drain or crushed granite to resolve..

Great home for a great price.

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas.

They were responsive to our requests and concerns.

The house is beautiful and many of the small issues have been fixed or can be fixed. It seemed that some of the trades that were hired were not as attentive to their work as I'm sure Highland would have liked. For example, take a look at any fence in the neighborhood and the way the nails were put in (no attempt at a straight line). The issues brought up in home inspection and walk-through could have been avoided had more attention been paid during construction.

make sure you are happy with the construction manager as they are instrumental in the building process.

This is our third home, and it is the best yet! We love this house. Patrick is also super responsive to our concerns.

Great builder. Did everything they stated they would

This is our second build with Highland and again completely satisfied.

I was very excited about the opportunity to move north of Dallas. I love this area! I believe the best quality living is north of Dallas. After the decision had been made to move, we had to find a builder who was both affordable and reliable. I asked my previous builder who he would recommend and he did not hesitate recommended Highland Homes. I would have to say I am fairly impressed with the quality of the work. It is a few things I would have liked to see of a little bit better quality. For the most part, I believe we have a builder that will help increase value in our home and make our home very marketable if we decide to sale in the future. Their customer service is unmatched in every way. Issues are typically handled right away. Good builder! ... More

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

Quality of the construction could have been better. I have seen a lot of minor issues within the first month of moving in. However, I do appreciate the responsiveness towards fixing the issues.

Overall happy with house. Painters were careless and completely missed some spots. Some request during construction were completely ignored. Cabinetry work was less than ideal.

To make the home your way, the items are limited to the design center. Didn’t understand if I was willing to pay for upgrades, why I was not allowed. Was not asked which landscape item I wanted

Having good models but the prices are overpriced than market

This was the fifth home that my wife and I have built. Our second home was a Highland home as well. This was the most difficult build. It took 13 months to build our home. We signed the contract in August 2023 and construction finally got started in January 2024. Although Highland has a reputation for building quality homes, this time, the workmanship and materials were just ok. Our biggest frustration was with the workmanship of the contractors. Multiple times for a contractor to come back and fix poor workmanship. Also, our builder had just too many homes to oversee resulting in things being missed, broken by other contractors, etc. We asked to close by the end of August but after meeting with the builder and sales person, they ask to extend to September 18th to give the builder time to have everything done. The week before September was a mad scramble trying to get all the contractors at the house to try and finish. We did close on the 18th but still had a lengthy list to continue to get fixed over the next 2 weeks including cabinets in the kitchen with no shelves. Now after 5 weeks of being in, our house is together and we’re happy with the house. I don’t think we’ll ever do a new build again. I will say this, our builder worked tirelessly helping us but working with sloppy contractors and too many house given to him to oversee made his task almost unbearable. ... More

Collin Thompson, the builder has been nothing short of amazing. When i moved in, there a few ticket items that needed to be addressed. The previous builder was dragging his feet on them. Collin swooped in and took over l and men, I can't say enough how professional, attentive, efficient and kind he was to my needs. He went way above and beyond to make sure everything was taken care of and in a timely fashion too. He was very flexible with my schedule. He was patient with me. He delivered 1000%. And maintained communication with me every step of the way. Thank you so much Collin for such a great experience so far. He even got his hands dirty himself for my sake. I dunno the other guys by name but the staff he had come over to take care of my ticket items were great as well. So thank you all. ... More

Sales team is good and the experience was great. The building team is not as responsive. Overall, the quality of workmanship is good.