Highland Homes Reviews in Dallas, TX

The buying process have been smooth except that there’s a lot of pending issues of the house that hasn't been fixed until now and it's been 2 most since the closing date. They knew about this issues before the closing date and we have been patiently waiting for them to fixed it. The builder even told us during the buyer's orientation that they will have a 1-month follow up after the closing date to check if how is the house, but no one came, I guess there is no such thing as that. I hoping they'll be more responsive and act timely not just in words but in action.

Great floor plan and many options to make the home unique. Only concern has been the quality of work and finished product. There was an expectation that some things would need a warranty call but there has far too many from the day we closed to today, 3 months post close.

We bought our home in 2023 and it seems to me a home over 535K shouldn't have particle board kitchen and bathroom cabinets instead or wood and vinyl tile flooring instead of real wood floors. Every room has the same exact light fixtures in the ceiling. There just seems to be a lot of cost cutting in the build. We'll find out how energy efficient the home is this next year.

I do love my new home. Mainly due to the location and neighborhood. I love the Trinity Falls community. I do feel the inside products are very cheap as well as the paint job.

overall the buying experience was pretty straightforward and smooth.

We love our new home There are a lot of little things we felt were not up to highland standards. Like using higher quality light switches and having handles and pulls on cabinets. Seemed to take short cuts on little things.

I like this builders quality and efficiency

Highland Homes as builder had a good name but in the recent home buying experience I felt little bit different. The construction work took one year to complete and the work was not up to the standard. Even though after pointing out lot of issues and errors in construction it took too much time for them to correct it. The repairs which were supposed to be done prior closing was left out and I was told by the builder that it will be done asap, but it was a false promise. Even today those repairs which was supposed to be done prior closing is not done and I was told to submit a warranty claim for those repairs. I don't understand why should I submit a warranty claim when it should have been done as a part of building process. When I went to the sales office to get more info about this, I was told not to come here and I was advised to contact the person responsible for the construction about this. I send emails but no answer yet. I felt this negligence during the construction period and in many occasions I witnessed slowness. ... More

The house is well design overall. The price was reasonable.

The staff at Highland are amazing, very trustworthy and responsive. The quality of the house is medium - I believe because they are building so many at one time, the time to ensure details (i's dotted and t's crossed) need improving. I would suggest they ensure a team at highland is conducting a thorough check before the house is released to the buyers (lots of details - paint especially was not well done, and comparing to my former custom built home in a different state - material quality is low). It is not as stressful because the staff is very responsive to ensuring 100% customer satisfaction, so that makes a big difference. ... More

Beautiful Development and community, my protect manager Bryan has been great to work with, every week sending an email to give me updates on the progress. I love the house however I been disappointed in some of the finishing touches and the workmanship of some materials, I know eventually everything will be fixed.

After Sales service is not up to expectations by any means and i hate to record tons of claims for warranty

We’ve been in our new home almost two months and have had issues with getting our punch list items resolved since moving in. We have been in touch with our construction manager, and he has been responsive towards us about the fact that they are “working on it”, but at this point even items we have submitted a warranty for are going unamended. Our walkthrough was rushed because of a pushed back closing, but with the idea that a walkthrough takes place a couple weeks before closing so the punch list can be taken care of, it’s frustrating that two months after moving in we are still waiting for this punch list to be completed. We love our home, but it is still incomplete and it seems at this point that we are being given the run around so that issues will be forgotten rather than fixed. ... More

I know that a lot of the trades have taken a turn downward as far as quality because of who is out there actually willing to work but there are somethings that I feel should have been caught and were not. Over all the quality of the home is great. We are pleased with the structure but there were somethings that we just felt didn't live up to the quality that you come to expect with a Highland Home.

Home buying experience was fine, very easy other than the wait time which was out of their control. The quality of workmanship could be better. Builder tried to make it better and in many ways did get things fixed. A few other cosmetic issues were not fixed and it feels like you’re forced to deal with them or fix them yourself after dealing with multiple do overs.

My new home is beautiful, but it’s becoming more apparent as I live in it that the trades consistently cut corners. For now it’s mostly superficial (e.g. door knobs started coming off and bathroom grout started cracking/peeling first week) but I’m concerned that major issues are just waiting to be discovered. I know the housing market is crazy and everyone is stretched thin, but it seems pumping the brakes is a better solution than rushing and having to re-do each job. Perhaps my hopes were too high for a five-star home based on Highland’s reputation…

Home was delivered slightly ahead of schedule and at the agreed price. Project Manager (Chase M) did an outstanding job of keeping us informed of progress and responding to any issues that came up after closing. Home is well built, although some materials could be of better quality. Paint team needs some work and required numerous touch ups and cover ups. Seemed like the painters simply wanted to be in and out as soon as possible instead of doing the job correctly the first time.

Home is high quality. Issues that were supposed to be fixed within the first 10 days after closing are still not fixed.

We love the home, but now have those nit-pickey items that need to be finished. I hope Highland responds well. So far, so good

The overall experience was a good one. My realtor was great, but Highland sales office in Devonshire was just okay. I did not feel the welcome and willing to help from them. The project manager was great .

Beautiful home but there are so many issues to content with. Sadly, workmanship is mediocre at best. Appears workman are in such a hurry to get done that the quality is lacking. Would I buy another Highland home ? Maybe would be my answer. Slowly the issues are being addressed.

Overall, we had a great experience. A few minor issues along the way, but nothing out of ordinary when building a new home. For a 1,600 sq ft home I feel like the price was really steep, but that is more indicative of the market.

Communication with our builder has been terrible. Some of the communication issues are his fault but he's also at the mercy of his contractors that simply don't give a crap anymore. The painters were horrible and two crews were fired during the build process. Now painters who come in are kids with zero experience. Trying to get contractors to show up at all has been an absolute pain. Highland is doing the best they can. We fortunately started the build process early in the year. House was completed in 10 months but we have neighbors who built a year prior and it only took 6 months. Now I'm hearing total build time is 12-16 months. Can't get materials, can't find workers, if you find workers, the quality of their work is horrible. If you must build now, know going into it that it will be a really bumpy ride. If you've built in the past, forget about that experience. This day and age, people building your house flat out could not care about overall quality of their work. If your builder isn't happy with that contractor, that contractor will just get up and leave because they have 100 other jobs they can go too. Again, this isn't really a Highland Homes issue. This is just an issue we all face these days. Even employees in over services areas simply do not care because they can go find another job in a heart beat. If you don't have to build now, I would highly recommend you wait a few years. Yes, prices keep going up but the wait will be worth it. Thankfully our build is complete but we are still dealing with warranty items that are taking months to get completed. Most are 5 min jobs and it's like pulling teeth to get someone to show up! ... More

I would have liked more communication and honesty on what we were being told.

We love our house, lots of space, great layout, materials are excellent. However, we all say that the little things are the ones that matter. It is really hard to get Highland homes team to respond to an issue. Lots of excuses when it comes to follow up and communication is broken with the construction team. All we need as a customer is someone to follow up and highland homes team fails tremendously on that.