Highland Homes Reviews in Dallas, TX

Experience was good throughout the 7 months build process. Our builder tony was amazing throughout the process. Things that could have been done better is all the cabinets they are poor in quality and work done by cabinet company when we moved in they had scratches dirt marks that are not removable. Quality is poor. Paint job is poor quality as well. For half a million home definitely not great. There are lot of things that could be done better for highlands reputation

i dont think there is a square wall in this house. We previously had a home custom built and buying from a big box builder has lived up to their build fast and not accurate reputation. the sheetrock is crumbly, the paint falls off the wall if you touch it, the door paint has runs in it. We've had the electrician out three times. The person that we contact if something is wrong, has been fabulous. It's just when you pay close to half a million dollars for a home, you expect it to be top notch not sloppy.

Highland's system to keep track of changes is antiquated and makes it very difficult to keep track of things. It's so bad that even the builder themselves miss things that you order and/or changes you make. It took Highland over two months to give me a final price on our home. Highland has some really great floorplans and they use the square footage well. However, the fit and finish is very poor. Every door jam is full of gouges, paint drips on painted cabinets and baseboards, missing caulk between baseboards and floors in random rooms/areas, paint drips on floor, missed painting spots on doors, flaking paint on doors, missing seals on garage doors, uneven/missing wall texture, barcodes showing through on the edges of wall tile, dirty floors with sticky substance throughout (tile & wood). Overall impression is very poor/sloppy craftsmanship. Most of the items listed above were noted during pre-close walkthrough. Most items were not fixed before closing. Even after closing contractors come to the house and state they are here to fix painting, but they have no idea what painting they are supposed to fix. We've been in our home for two months and we have once again blue-tapped the house and wait for someone to show up... Whoever Highland has that cleans the homes prior to moving in should be fired. Dirty floors behind almost every door, dirt/construction dust on the top of every high surface, filthy windows. While we love our neighborhood, our floor plan, and our selections we very disappointed in the execution of how these selections were installed. ... More

Sales co-ordination was great. Construction timelines and updated were perfect to begin with. Halfway thru, I had to check on the progress almost every week and point out issues. Final walk was rushed enough, hours before closing and with pending works. We moved into our house end of June 2022 and still dealing with issues, which should have never occurred or should have been fixed by construction manager well before closing. After moving in, I got to know almost half the workmen team to fix issues. To name a few - cabinets, counter tops, doors/trims, sheetrock, vent team, electrical, appliances and painters. Still having issues to be fixed. ... More

We had an below average experience. Although it was mostly due to our real estate agent who did not have our best interest in mind, we also had issues with the sales counselor Kevin. He lied many times and spoke rudely to us saying we were not listening. The builder as well is okay. Things were not getting done right in the first place and had to be asked several times to be fixed. it was all mostly a lack of communication and provided us with below average experience.

This is the second home qe have moved into and by far the worst experience the project manager and the sales person qere very responsive but the the work of the contractor is very poor. To this day they have not finished fro. Touch ups to the mistakes they made. At this point ill fix it myself. Just bad

Kathi - the selling agent and her team - was incredible! She went above and beyond to help everything go smoothly! Ryan the builder, was great up front, but there are things that still need to be done to the home that were on the closing list from June. The response to complete that list has been a little lacking.

We bought a spec home already under construction so we were not allowed to go to the design center, which didn’t give us options for add-ons such as blinds, adding exterior lighting etc. We were not told that the standard paint was flat, nor were we given the option to “upgrade” the paint. Flat paint is the worst! Our appraisal came in $33,716 UNDER list price and we were told they would not negotiate it and we were stuck since we had already sold our previous home. We have had so many issues and have had the contractors in and out more than a handful of times. Have only lived here for 2 months and have already submitted multiple warranty claims for various things, which go unresponded to, until we follow up on them ourselves (the 7 day to respond clearly is false). Finally, the kitchen. I don’t know what to say. We are currently waiting on nearly every door and drawer to be replaced as they are all damaged, dinged, scratched, or the paint is peeling off. I’m not sure who was responsible for quality control / visual inspection on our home, prior to our ownership, but they take zero pride in their work, and it shows in everything overlooked! ... More

We bought several Highland homes before this one and the experience was and still Fantastic. The experience with this home doesn’t feel like you can brand this home as a Highland home . NO WAY . The sad part , everyone blame Coronavirus . This doesn’t justify poor workmanship and poor customer service . It simply doesn’t feel like Highland Brand .

Disappointed in my home. Things are breaking, caulk is already lifted, door knobs are coming up. Overall the price I paid for this home was not worth it.

The only issue we have with our house is the back fence. It makes us feel like we are prisoners. We were never told that the fence would be 8 feet tall. We have one of the smaller backyards in the track so the back yard is only 5 feet from the patio.We wish that it could be taken down 1 foot so we can at least see something other than a fence.

They can be trusted. Just follow up on everything being done on your home and if you identify any issue talk to them immediately. They will readily respond to it.

The sales office was unreliable--missed scheduled appointments, never in the office. Every change order had to be revised multiple times because it was so wrong, math was off, double charges, and lack of attention to details.

Did not enjoy my experience with sales at all. Kathi and her team did not make this a great experience. There were times where I’d call or walk in and they’d ask me my name even though I had been under contract for three months!!! There are also way to many points of contact, I was getting emails and calls from 4 different sales people throughout our build. Pricing for upgrades is outrageous and included features could be better. As someone who works in the industry and has sold semi custom homes, I was even shocked when we went to design. Some of the prices were so high our designer didn’t even want to give them to us. Our builder Geoffrey on the other hand was amazing! He had good follow up and follow through. Whenever we had a question he would either have an answer or get one for us. Highly recommend him, he was personable & thorough. Of course there were delays and things didn’t always go as planned, but he made sure to communicate and resolve the issues in a timely manner. Love my home just wish some things were a smidge different throughout the process. ... More

Had some issues with switching the builder towards the end. Highland has been very responsive on fixing needed repairs.

I had quite a few issues with my home initially, but they were resolved. I am still having issues with contractors cursing at me when I ask them to move their vehicles from blocking my driveway or making it impossible to drive on the street. I would not recommend being the first in the neighborhood. Especially if you work from home.

Our overall experience with Highland Homes has been amazing. The team that includes Lesli and Seth have been awesome on every level of us buying our wonderful home. However, we had one issue that has stained our overall experience with Highlands homes. We moved into our home only to find out that we had a rat/mice infestation in the walls and attic of our home within the first week of moving in. A total of 7 rats/mice have been caught since and we believe there are more. My wife and I have lost sleep and our disappointment over the noise and interruption of our daily lives due to the infestation has only made matters worse. And while Lesli and Seth were amazing in responding to our issues regarding this matter, Highland Homes did not compensate us for the emotional damage as well as the loss of value dealing with this mice/rat infestation. They did offer to put us up in a hotel, but we didn't need that as we have friends in the area. We simply wanted some type of monetary value for the issues we dealt with and are continuing to deal with as it relates to the infestation. Our lives have been severally impacted and disrupted with this issue. We've had to cut open our walls to insert rat/mice traps, we had to have a pest guy visit every week on the hour to inspect what is going on. We even had holes outside of our home that were discovered by the pest guy after we moved in that needed to be closed and patched up properly. This should never happen to a homeowner who has spent nearly $1Million dollars to buy their home. It made my wife and I feel as though we weren't valued and or listened to regarding the time we have had to deal with on this issue. Our new home experience has been marred and difficult since we moved in. I only wish that we had selected another home now due to the experience we've suffered through due to the rat/mice infestation that we continue to deal with. I'm a little embarrassed to show off our home to our guest and family members as well as gush over the home with our new neighbors due to our rat/mice infestation problem. Again, this is not a reflection on Seth or Lesli. They have been great leading up to the buying experience of our home. Since we've moved in, the infestation has been a nightmare. I only pray that no other homeowner goes through what we have gone through. We will continue to grin and bare this experience that has not been fun to deal with unil all rats/mice are removed and sounds within our home dissipate. ... More

This was not our first new home, though it was the first time we had built from ground zero. We downsized from a (2) story highland home (new model) of which we loved, to a (1) story highland home new build. Unfortunately, the quality of the material and workmanship of our first home surpassed that of the home recently purchased. The sales team and site manager have helped us process through the building experience but the covid pandemic caused quite a few issues including having to move out the closing date twice.

I was rushed to close as I was told the house would be ready when I moved in. Since I have moved in the issues I have pointed out have been slow to be addressed and I’m still dealing with a lot of the same issues. Once they are addressed they seem to be handled. Just shouldn’t be so hard to have things handled when I did my part.

Reliable, trustworthy and responsive !! On down side - all my glass windows cracks, Stair case is terrible, landscaping and Insulation are not worth for the money spent.

Zero complaints about the customer service. Everyone we interacted with during purchase and the build process was phenomenal. Our grievances are tied to the quality of materials, workmanship and the lack of QC. Our expectations were high after seeing HH’s model homes across several different communities. The house they built us definitely did not measure up to those expectations.

I’ll start by saying that HH was by no means terrible and in the end we are very happy with our home and it’s beautiful and the finishes HH offers are all very nice. That being said, my biggest gripe with HH is likely that I came in with higher expectations having built homes in the past with other builders in different states where the process was exceptional. I came in expecting the same and HH fell short. Everything eventually got done and taken care of but it involved a lot more leg work and follow up on my end to ensure things were getting done and were correct ( there were several errors.) In the end the attention to detail and lack of communication at all levels Sales, construction manager and HH loans was disappointing, but to their credit they have for the most part been responsive and taken care of everything once I followed up. I can’t imagine how this would go for a first time home building customer not knowing what to look for and/or what to ask. ... More

Negative: Extreme disparity between standard and upgrade expectations. Very confusing! Extremely low quality workmanship! Continuous need for repairs before closing. Disrespect for owner’s investment. Dents and gouges in upgraded cupboards. Positives: Great interaction with sales staff and design center during building process. Quality fixtures, appliances, flooring, etc. Construction manager’s attention to concerns. Quick follow up to issues after closing.

If your sales person is Haeli then be specific to the details. She doesn’t provide you with any details as she thinks it doesn’t matter to us. But end of the day we are paying money so ask every detail of lot inside and outside of perimeter. These people just work for the money and don’t value you after signing the sales agreement. I realized cheap products being used in some places of the construction. Highland homes loan officer Lindsay, not provided any steps details. Loan process was not transparent. She never told until I ask for. Over all rating okay to buy from highland homes but there bunch of other builders too. Try to consider other builder if you have options. ... More

I was not as happy with the quality of my Highland home as I was my last one. The mason work was sloppy and the cabinet work was also not the best. My sales person was non-existent, only talked to him 3 times during the process. Didn’t help advise and wanted upgrades but were not aware. Our contractor Alex was amazing. The closing was painless. Overall I would say average to moderate experience.