Highland Homes Reviews in Dallas, TX

Service after the sale is poor. We’re told GE Profile appliances, many substituted by lower priced models

Highland Homes are good. It is a better home than a lot of other builders I’ve seen. Certain things could have been done better.

Local Highland Team are great. Local Subcontractors are Poor. Product and materials vary from good to poor. Processes need work.

Love the people at Highland Homes and their home designs. The home building industry has a shortage of qualified skilled labor so end product suffers. I have maybe two walls in the house that does not have a texture/paint flaws. I thought a half million dollar product would look better. I think all builders have the same problems though. Again the people at Highland Homes are OUTSTANDING!!!

I believe that I got a great home, however there were many things that had to be done well after the move in. I believe it was rushed and therefore much was missed. The employees of highland however have been really great and truly want to help so that has made it easier to deal with things that were missed. Overall it is a great place to live and a great builder to purchase with. The biggest thing they need to work on is finishing everything to the customers expectations and get a new cleaning crew!!!! I had to pay over $400 after moving in just to get my house clean! Worst cleaning crew ever!!!! If they continue to use the ladies they are using now expect to have to clean your house multiple times over just to get it livable to expectations! Paint is still on my floors, caulk in the drains, grout in the drains, trash in the yard. Windows I’m still cleaning 2 months after the fact due to paint on them I can’t get off. Just unacceptable for a $300k plus home. Other than that they are good! ... More

The attention to quality control was almost impossible because of the "assembly line" process of a single construction manager trying to oversee multiple homes (15 plus in our case). The electrical work was incomplete and incompetent at times. Lack of crown molding and the use of basic base molding was dissappointing. Trash pickup in and around the house was infrequent . The choices for lighting were few, and upcharges were excessive for additional ceiling fans (should have been standard for bedrooms and porch). Too much vehicle conjestion on the narrow street. The house design and the beauty of the Mustang Lakes development is attractive, but the process of a single street being constructed simultaneously was frustrating, especially with houses only 10 feet apart. The home is beautiful, but the best time for a review is after 1 year of settling in and utilizing all aspects of the new construction. ... More

We have mixed feelings about our experience with Highland Homes. While we love our new home, it does have its flaws. The Short Version The overall purchase process was alright; everyone we interacted with was friendly and professional. However, several issues arose during construction that have left us somewhat disappointed. The Long Version Initially, everything was going well. The team was professional and helpful. Unfortunately, a construction fire early in the process caused a significant delay. Thankfully, no one was hurt. As construction progressed, we began noticing several concerning issues: -Mysterious stains on the plywood -Windows left open after drywall installation, allowing water inside -A leak in the area where fire repairs were made, due to missing shingles To their credit, Highland Homes addressed the major structural issues, and the house is structurally well-built. We had the option to back out, but after consulting with several lawyers, we decided to proceed. Our main disappointment lies in the sloppy delivery: -Mortar chunks left on the porch and patio -Miscolored concrete and sloppy patch repairs -Poor construction cleanup before closing, including paint splatters on the tile and cabinetry -Smeared silicone caulk on tiles, making them difficult to clean -Questionable smears on the walls/ ceiling We expected a higher level of quality from Highland Homes, especially since this isn't our first build and we knew what to look out for. While we're happy with our home, the attention to detail was lacking. ... More

Everything was going great until the day after funds were transferred on closing. There are still items from our second walk-through that are pending. There is absolutely no communication on getting these items fixed. I have called multiple people at corporate and have always been redirected and left voicemails because i was reassured that I would get a return call but that hasn't happened yet. It has been over two months since closing and items from our walkthrough are still pending. The process with our construction manager was seamless. However after closing, It's hard to reach anyone and communication is minimal to none. I would suggest that anyone buying a house to make sure everything is fixed before transferring funds. I can't imagine how horrible it will be submitting warranty request when items from before closing haven't been done. It is night and day difference how highland homes treats you when they already have your money vs when they don't. FYI, I have heard similar complaints from new neighbors as well so it seems to be a common thing. ... More

Our sales folks and builder never seemed to be on the same page from the get go. Despite several attempts to bridge the gap between us and the builder, we had to bring in the senior manager to help rectify the situation. Once that was done, the customer service and communication improved to an acceptable level. The home was delivered later than promised, but the quality is definitely there.

Make sure you get your own home inspector!

Cabinets are worse than off the shelf Hone Depot or Lowe’s . Typical drywall and electric issues that a production builder does. Minimal oversight and although some stuff gets fixed, the overall house is way overpriced. At least we did not spend more for the same builder in another community.

My biggest gripe is the homeowner doesn’t really get a say so on the house. For example the height of the shower head. I’m 5ft but the shower head is placed so high I had to buy a removable shower head so I could bathe. You don’t get to choose which side the locks go on the gates. It’s perceived that you are part of the decision making as far as the house but you really aren’t. You don’t even get to choose the type of door bell you want or where it’s placed.

Could be better. The loan experience was good

Overall, i had a good experience in terms of build quality and value for money.

This is our 3rd Highland. We built another Highland in 2019 that had severe foundation issues. This house that we built in 2022 was significantly more expensive and we do not feel the construction quality is any different. In fact, there is a HUGE difference in the Highland we built in 2012 which was why we chose them again in 2019. Had we not micromanaged our new build every step of the way, the house would not have turned out as nice as it did. The biggest problem is the subcontractors they use do not do quality work. Lots of issues with cosmetic items (crooked sheetrock, uneven floors, scratches/dents on practically everything new that was installed and several plumbing/electrical issues that WE caught along the way. The Project Manager/builder seemed overwhelmed and would sometimes manage things quickly, while many other times left us hanging and not answering questions. They tried to tell us the long wait time was due to material issues, but that was not the case. The problem was mostly they cannot get good subcontractors to do the work. It is widely known by realtors and other homeowners that this particular neighborhood (Sandbrock Ranch) does not get the "A" list vendors like the more expensive neighborhoods in Prosper, Celina, etc. I would say overall, their new builds do not represent the level of what you see in their model homes. ... More

We are pleased with the overall results of the long / arduous / frustrating process. Having said that, one major takeaway is this: the outsourcing of the design meeting (IBB) and the electric meeting (InCharge) has had a very negative impact on the timeliness, professionalism, and overall quality of the experience that people have come to know and expect from Highland Homes. It's not the same anymore, unfortunately.

I truly wish I could provide a more positive review, however, I think due to the timing of my build/purchase, my Highland experience was less than expected. I was aware of Highland's reputation as a quality builder, positive reviews per research I did, and recommendation from realtor, so I focused on purchasing a Highland home. Due to several issues, I'm running into now, I believe the building of my home was "rushed" and that certain quality control mechanisms were missed. I do attribute some of these issues due to building demand and market conditions during the Q2-Q3'2022 timeframe. However, based on Highland's reputation combined with the price I was paying for the house, I expected a more positive experience. General issues included missed due dates for installations/repairs, lack of proactive notifications and follow up (I usually was reaching out to either the sales team or project coordinator for updates), continued unresolved repair issues. Part of the problem may be due to lack of subcontractor control and volume of business with resources being spread very thin. Unfortunately, I felt I was unnecessarily caught in the middle and that I was not a priority for the team hence the low rating. ... More

Due to delay in construction many of the interior trim materials are water damaged and will need to be replaced. Cabinet work is very poor in quality and workmanship in installation is bad. Numerous issues with doors, and paint and texture on walls. Construction team ran a vehicle into the brick on the side of the garage and the frame is still split. and brickwork is wonky. Door handle on the half bath was reversed. Wrong bathroom fixtures were installed and replacement was so dangerous that we purchased and installed our own due to possible injury to children. This is our second Highland home in 2 years. Workmanship in the one we had before in San Antonio was better. ... More

We purchased a prototype home that was not complete and have been struggling for over 3 months for completion to be achieved on several issues. Everyone we have worked with is very pleasant and well meaning but the process has been much too slow. I doubt that non-prototype homes have experienced anything like this but we are feeling that our issues are low priority!

I love my new Highland Home!

Overall, the house is good from a construction standpoint. However, the painter did a TERRIBLE job, lots of missed spots. Even after pointing out several paint spot and areas of poorly done sheetrock during the final walkthrough, before being told those were “just cosmetic” and made to feel like we were being too picky about walls with giant areas of missing paint and noticeably uneven sheetrock. This is after they tried to sneak in a different countertop and tell me it was the same thing because they couldn’t find the one I ordered. (They did fix this after arguing with me and me calling management.) Also, the cleanup crew did not do a good job at all, with a noticeable layer of dust on the floor, and pencil markings all over the outside. ... More

The Highland sales representative was knowledgeable and extremely easy to work with. I believe my project manager made his best effort to handle the many issues that I'm sure are common to a new build but there's a good possibility he was juggling too many things at one time. He probably needs an assistant to keep him on track. He hasn't been great at responding to texts and/or phone calls. I believe he's sincere in his desire to do a good job but I still have some minor things that need addressing. I would recommend Highland Homes but definitely with a word of caution - don't allow issues to slide and hope things will eventually work out in the long run. ... More

It took a while to have plumbing issue resolved. Quality is not up to standards, I would expect, as corners were cut. Tile in downstairs bathroom is cracked and hidden in corner, wall to upstairs was poorly batched and noticeable, cheap paint throughout house.

We have been here about a month and a half. We find the house build very nice........but as we are in Harvest, a community in the works, it is 8 PM in the evening, and one street over, there is still heavy construction vehicles working! This is after a day of loud blaring music from the construction workers on the house next door. I THOUGHT THERE WERE POSTED HOURS for deliveries and construction. Had I not have to get up for work at 3 AM for work, i might not see this as important.......but this is very annoying!

This was my fourth highland to build. Still a good builder but their quality and flexibility has slipped.