Highland Homes Reviews in Dallas, TX

Address all issues before close

We did our closing in August. During closure, we had few things which were pending, but trusting the builder went ahead and closed. Its been 3 months since then which has ruined the overall experience since those list of issues have still not closed.

When I called my sales agent to delay the closing for one week then she denied saying that she is going to cancel the contract and house was even not completed. Post closing I have to follow up with builder many time to get the things fixed but still its on. I am definitely not happy. They even didn't share the electrical upgrade list with price breakup.

Highland Homes passed the buck for not having Internet to the Developer. Either way they should have been able to make sure that their new residents get Internet, a basic necessity for work from home folks. They didn't provide any alternatives for this either and their contract states that they are not responsible for making sure Internet is available at their homes. Apart from that they have been very responsive to fix things, and their workmanship seems above average. They charge extra considerably for having rocker switches instead of the toggle switches ($650), adding recessed lights in the bedrooms that should have been included in the original price. Most importantly, one of the windows needed re-glazing and they removed the window to measure it but did not seal it back with silicone due to their negligence. This heavy window fell inwards due to the wind m and almost missed my wife and infant baby by seconds! Would have paid a huge price due their negligence and we just got lucky. Still angry about this incident. The window smashed in so hard that it would have been fatal to my infant and wife. There is no lock on the owner's bathroom, and apparently this is standard with their plan. Any toddler or pet can just push the door open. Apart from all of the above, the house has good finishing. But the window incident and the lack of internet have soured our experience greatly. ... More

We love the floorplan and how the home looks, but it was not finished by the closing time despite all the promises and now almost months after closing we still have unfinished items. I spent tons of time following up with the manager on finishing it and very frustrated with it. Thq quality of finishing is another point of frustration. There is no attention to details, a lot of stuff done roughly, uneven, with spots, sharp edges dents, scratches, etc. The builder didn't care about fixing it unless we insist

Highland has excellent customer service, but the workers they use will cut every corner and leave your brand new home unfinished and looking like a home 1/3rd the price. Micromanaging every aspect of the build is required and even then more mistakes are made. This is acceptable according to them in this current labor market. Wife, daughter, baby and I have even had to relocate to a hotel(covered by Highland), so they could fix issues, 1 of which was a HUGE saftey violation nearly 1.5mos after closing. Im sure Im just the outlier here as Highland is one of tbe best, but it doesn’t change the face that my family suffers after making the biggest purchase of my life. ... More

Although Highland is traditionally known as a high quality home builder, our experience was underwhelming. In the end the same trades work on all the houses, so the quality is really driven by supervising the trades closely. Unfortunately that didn't happen in our case. In fact, I don't think we have a straight wall in the entire house. We also just discovered our kitchen island and related countertops aren't level. Those sorts of things shouldn't be issues from any builder, especially one like Highland.

Really enjoyed the sales person but I have been disappointed with the overall building process.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.

The house has several issues that needed to resolved after closing. Now 2 months after closing, and I’m still waiting on several issues to be corrected.

It seems like corners were cut when building my home. Nearly every had paint issues or flaws, my back door looks like it was used before. Some of the trim isn't completely against the wall or is cracking. The wood above my garage is already showing wear, my fence looks like it was done with the cheapest wood possible, and my garage floor already has pits and damage. I like the floor plan of my house, but the quality is definitely not there

1 - Sales experience was great. 2 - Communication during the build process was poor and items that were discussed during sale did not happen during the build. Some of the problems were eventually solved but it was a struggle. 3 - The structural quality of the home is great but some of the finish work was poor (paint, cupboard paint, caulking, tile work, clogged drains)

I think the quality of materials and workmanship could be improved, especially for the price point. Also there were some pretty obvious issues that were not addressed until I said something, which makes me feel like they were hoping I wouldn’t notice so they wouldn’t have to redo it. There should be a standard of excellence from the builder that contractors understand and comply with or face some kind of consequence. I felt there were too many issues that needed addressing during the walk through and afterward. Because of the price of the home, I do wish higher quality materials would’ve been used such as paint, baseboards, flooring, and faucets. Overall I love my home but I definitely think there are things highland can improve. ... More

We spent a good amount of money on our home and when we finally moved in, we were and still are disappointed by how many issues we are having in the home already. We have only lived there for two months. The quality of work is subpar. It seems like they rushed the job at the end and used subpar materials to get the job done. Perhaps they didn’t have access to the better materials due to COVID but that shouldn’t result in our home already have cracks in the paint and doors not being able to be closed and opened correctly, including the front main door. The tubs are already peeling. The caulking in many areas are embarrassing. The bathroom tiles that we paid extra to upgrade are uneven. There’s a lot of cosmetic issues with the painting they did in the house. We are still working on a list of things that need to be corrected. The issue is it’s hard to be home every time to have things fixed. But overall, it’s disappointing to have spent over 8 months anticipating our new home and still have to keep going back and requesting things be fixed. ... More

House quality is great but there are always some of what I would call normal things that pass through during inspection that we have to open warranty claims to get it fixed. And the response time is not ideal... Sometimes the builder will try to push you an easy solution for you to fix or take advantage of your lack of technical knowledge... Having a hard time to have the builder recognizing that my backyard mow has a lots of imperfections which my 3 yrs old son twisted his ankle due to holes between grass sods. Also there are several types of grass so the backyard grass is all colored with different types of green and grass textures as well. Had issues with backsplash installation as well... After many attempts they did it right although I had to accept few minor defects as I was already of people coming to my place after I moved in. ... More

Home was clean when I moved in and ready for me to take over. The service from our PM was great however after we moved in several items came to light that needed attention. Our PM had the small items corrected in no time but the items left on the list have not been corrected such as our dishwasher issue with the hot water needed to clean the dishes etc. Hot water takes too long to get to the master shower and dishwasher so we have a lot of wasted water etc. You cannot foresee these underling issues before you close. After my investigation on this issue all of the highland homes have this issue in Liberty addition. I have called Rheem and explained the issue and found out that highland should have installed a recirculation pump to resolve this issue. My PM spoke with him boss and told him Highland has had this issue for the last ten years etc. S you can see where this is headed! ... More

Don't get me wrong, we like our new house. Our frustration was with the build process and post close process. It feels like quality control in the build process is non-existent. My advice? Be diligent in making sure everything is completed appropriately. Be demanding to ensure you are fully satisfied.

Good staff. Lack of quality in attention to detail.

Our home buying process was easy. No hiccups along the way and it was a pleasure working with Daniel, that part was a 5 out 5! However after we moved in we noticed a number of issues that weren’t done to our liking. We even noticed a few “blue tape” pieces still on the spots where we left them, signaling no one even saw it. We were told that we would notice things but I did not expect major appliances needing to be fixed or changed out. I gotta say based on our awesome building process and your reputation, I was expecting a little more out of the home itself.

Everything is just average

We haven’t paid much attention to quality of work before closing. We identified few issues but didn’t insist too much on getting them corrected. After closing we ran into many minor issues from wall paints to lose door handles breaker issues wrong door type poor quality electrical outlets etc etc While none of these are big issues…. I didn’t expect to run into these petty issues which highlighted the quality of construction I do want to note that Highland had been very responsive and are trying to fix the issues.

Sharing my experience with the builder right from day one, I decided to go with this builder based on past reviews in YouTube videos. I had read in a few places that they were one of the best in the price range I was looking to buy our home. However, my experience turned out to be bittersweet. The first discussion and contract signing process were too hurried due to high demand and limited available lots. The sales agent even threatened to cancel the contract if it wasn't signed the next day. Moving on to the design studio, there weren't many choices available. The IBB design studio appeared disorganized, and the designer consultants seemed focused on rushing through the process. They stressed the importance of finishing the design within a stipulated time, or else we would be charged extra per hour for any delays. Then came the building process. Initially, our builder seemed nice, but after the concrete foundation was poured, they started rushing everything. They would threaten us to confirm certain selections immediately, or they would default to the standard builder-grade options. Many selections were not offered or given a choice, such as tinted bathroom windows. Our corner lot with a bathroom facing the main road could have benefited from a frosted window, but this option was never discussed. Another example was the insulated garage, which was offered to some buyers but not given as a choice to many, even though we were willing to pay for it. These are just a few examples, but there were many other missed opportunities that are difficult to cover. There were also construction inputs that were overruled or ignored. For instance, there was a sharp wooden stair end that posed a safety risk, especially for crawling babies. Lighting fixture and kitchen selection processes were confusing, and neither the builder nor the salespeople had a clear idea of what would be provided versus what was available. The building quality was average compared to other builders, as we often hear squeaky floors on the second floor, which indicates a lack of quality. Unfortunately, this is not covered under the warranty. The lawn was very poor, with hardly any topsoil. We noticed that sprinkler pipes were above ground and openly lying on top of the lawn. The backyard was uneven, causing water to not flow properly. Additionally, we opted for LVP flooring on the first floor, but in several places, we can clearly see that the flooring is floating and sinks down when stepped on. The builder informed us that LVP flooring would be floating, but the execution seems flawed. Overall, we noticed that our builder did not maintain a consistent standard for building homes. They would offer certain things for free to one buyer but charge the same amount to another buyer. They were not consistent across buyers and showed favoritism. Building a home is a big and lengthy process, and while we understand that each model comes with its own selections, the lack of consistency was disappointing. The electrical selection company, Highland Homes, was also a disappointment. They did not provide any choices and failed to educate many new buyers on what was needed or advise on certain selections. They simply placed media room speaker points wherever they deemed fit. Attached at the end is a picture of the sharp wooden stair end for reference. Thank you for taking the time to read about my experience with this builder. ... More

We had many builder options and assessed most models. It seemed that Highland were the quality and value package. Unfortunately our experience wasn’t quite that. We’re a month and a half post close and still have contractors every day completing or correcting work after being promised we would be done months in advance in a date we need to close.

This does not apply to all Highland Homes in general, just my particular community. Responsiveness to issues is non-existent, no follow-up, doesn't follow through on agreed upon affidavit items and home still has multiple items pending to be resolved even after closing. Although there is a 1-year warranty, it may be useless as they will not respond to resolve.

Home quality is good however ensure you have everything documented in black and white, don’t blindly trust year sales person. Don’t assume your builder knows everything. Example I had asked my builder to provide me security camera connections. When the builder says yes and added to the contract your basic assumption is they know the job. Later I found they gave me six 110 V power connections for the cameras whereas normally they should be providing network connections. Come on , in todays world who gives you 6 power connections for the cameras. I had to shell out additional 1200$ for getting the right items. Responses to items which should have been addressed before the house closing are still open after three months and no ETA at all. This is simply unacceptable. I’m not even referring to warranty request after moving into the house. No doubt the house is wonderful but ensure you have patience, document everything and do not rush for closing. Please note in my case the house was delayed for 4 months and Covid was not the reason which was always used as an excuse for every damm delay. If you ask me, will I recommend anyone to highland homes I will list out all the above items to the buyer and then decide accordingly. ... More