Highland Homes Reviews in Dallas, TX

Would not do this again.

I moved in October of 2021 it’s now end of January 2022 and my issues are still not being addressed.

Hello- Our sales associates for the house build and the front office were top notch and still are. High quality folks. They have been terrific. I even wrote a email raving about them. Our home closed three plus months ago and we still cannot get some of the items fixed that have been on the closing documents. Many things have been addressed but we are not complete. Lots of reasons why, but we have paid in full for the house being completed and have been very patient for what seems like a long time.

Sales process was very positive. Building process less so. Great building superintendent assigned to build. Midstream he quit for a new builder. Replacement hood but not aware of all issues that had been agreed to. Supply chain issues. We have been in house for 7 weeks and still don’t have key appliances. Follow up on punch list is weak. Overall house is great. Pleased with build but frustrated with follow up. Too many “the other guy did it “ excuses. Someone needs to take responsibility. Can’t always expect us to believe that the other guy is so irresponsible. Who chose the other guy? The builder did!! Sick of supply chain issues. ... More

There were promises made and not kept. The work to complete the home continued after we moved in. We’ve had several warranty items that needs addressing, one item we’ve had a visit 3 separate times. Bath is still not complete nor have we had a final cleanup. I will take responsibility for signing off on completed items but I was relying on trust and word being kept.

The lack of care taken in the build was disappointing compared to the talk up of how great the quality was. The young lady selling the house was very helpful and worked with me and my relator on getting the perfect lot. after that was accomplished I could rarely get in touch with her and she was short and would only communicate with email. I ended up dealing with here associate more and he was extremely helpful and pleasant. after paying for my home I received my keys from the design assistant she was very pleasant and helpful. I have never heard from the young lady that sold me the house? The contract was pleasant to work with. I don't feel he gave me enough information in the design meeting. It has been the first time I have built a house and was unaware of what was considered extras. I have submitted a work order and waiting response week out. I am enjoying my home and I like it. a few thing I would have done differently. I have been a bit disappointed for the value. I received a house that was not cleaned very well my master bath floor has a tremendous paint overspray on it. That is my feelings ... More

This is our third new home buying experience and overall it was not a great one. We had a closing date that was moved, we a an fairly significant closing addendum for items that were still not finished at the time of our new closing date. We are still working on getting a few of those items done almost two months after close. The home itself is beautiful, but there is some question about the quality of the build and what we cannot see or what may come up in the future.

Home buyers need to follow up closely during the process or get a third party inspector because a lot of mistakes happen.

Meets code, but certainly doesn't exceed. Low quality fixtures and paint. Very nice friendly folks

Easy to work with during building process

We purchased a Highland home in April of this year and have had multiple issues. One of the main issues was our granite kitchen countertop had a crack that ran from one side to the other and our previous construction mgr didn't want to replace it and kept telling us it was a natural fissure which it was not. We had to go to his boss to get this resolved and it took several weeks but they finally replaced it 2 weeks after we moved in. We did our 10 day walk through before our closing day and marked multiple issues that needed to be fixed. Several of these issues were not addressed and we had to deal with them AFTER we moved in. Our home was 90% complete that day we moved in and had to have multiple people come over weeks after to fix all of the unfinished/improperly done items. The people that we dealt with @ Highland are hard to get a hold of and not very responsive or communicative. The sales person disappeared as soon as everything was signed on the dotted line and money was funded. He knew how many issues we were having and has not once called or checked in to see how our experience has been. I have reached out several times, no response. Pretty much after 4/5 pm, you can't get a hold of anyone and they won't even text you back. We had to constantly reach out to them to get any response and to get anything done. It has been 7 weeks since we moved in and the last item is finally getting resolved on our home. We looked at multiple home builders and we went with Highland based on their reputation and reviews. This has not been a great experience for us as first time home buyers. They build a nice home and it is laid out really well but all of the issues we have had along with the communication issues has really darkened our experience with Highland Homes. ... More

Would hesitate to recommend this builder

The current market has allowed even the top builders to do the minimum because there is a line of people to buy the homes. We had an average experience with a builder that I went into with high expectations based on family in real estate and being a long time resident of DFW. If Highland is now ok I would hate to experience the builders that don't have the best reputations.

Our home is beautiful, but over priced for what you get. Highland still has not completed their final punch list of items that were to be completed prior to move in. We did not want to push our closing date as we had nowhere to go, so we went ahead and moved in. Now we have a list of unfinished items, which they promised they would come finish shortly after we moved in, but haven’t. We have reached out to the builder multiple times, no return calls, no return emails, one time he put a meeting on the calendar and we took off of work for him to no show. It’s funny how once they get their money, it’s no longer their problem anymore. Don’t get me wrong we like our home, but be prepared to chase your builder down if you want them to complete anything they “promised”. ... More

This was a tough situation Covid and weather made things go slower than normal. On one hand they were very responsive to making upgrades, changes and things that we were paying for. We did need to rush into the house a little sooner than normal due to the lease we had expiring so there were some touch of things that needed to be done and that is acceptable. The biggest negative I have is with the yard. The sod was dormmate when it was laid down and then the weather hit. It is starting to come around but there are large patches with no grass. Second the irrigation people didn't level back out the yard and there is a valley in the back where water sits and the grass won't grow. I went and bought sod and dirt to try and fix and reached out to the builder. Someone is supposed to come address but noting so far. The one side of the house has standing water always several inches deep and needs a french drain installed. The builder said this will be addressed but still noting back. The last thing is the fact that the builders just buried trash all in the yard. I am finding pieces of wood, plastic fencing, plastic lids an inch below the surface or in the flower beds. I am afraid to pull it up because I will leave a large hole in the yard and tear up what grass I have. ... More

There’s a massive lack of detail with highland homes. Maybe it was just our experience though? We had three different building supervisors, I don’t know maybe they just didn’t care. I can walk into any room in my house and find a handful of things that are wrong. On top of that, there are a lot of things that just look sloppy. No attention to detail, they just threw everything up as fast as possible and there was no supervisor watching. For the amount of money we paid and the quality of work performed, not impressed.

Well if you show a model home and say you would give a customer the same exact without only one item the customer needs to hold your word for it. If the customer is paying for a premium product its not right to short change them. The fence color did not match and we were told they will fix the issue which ended up not getting fixed to date. The outside up-lights went missing and that is one of the signature aspect that made me go for the model that i bought. All similar models next to me have the and apparently when i asked i was told it was am upgrade which is not what i was told at the time i did my purchase agreement. House was supposed to be cleaned and garage pressure washed prior to our arrival that never happened. ... More

The problem still going on after we have been in the house for over 2 months.

We closed on February 19th and STILL have issues waiting to be corrected. At first we were told materials had to be ordered and they were delayed. Now we are told no one will come out with the COVID scare. Not overly confident that my issues are going to be taken care of ever at this point.

Actually disappointed with the new build construction and lack of responsiveness with our Highland home. (Quite inferior to our previous Builder home/experience). No doubt that the bones of the house are quality; however, overshadowed by the subpar craftsmanship of the internal and external finish out. Several major issues pointed out to the construction manager during the building process along with many cosmetic issues prior to closing. Unable to use our master shower upon move in and zero faith that any of our issues will now be address since the money has now been funded to Highland. Just to list a few: chunks of concrete missing on sidewalks and patio, grout lines of disarray and missing completely in some places, 2 doors damaged, backsplash tile uneven, broken marble in the master bath, drywall cracks and visible seams, and paint on tile, wooden floors and on trim. We have lost faith in Highland Homes and would not recommend them. ... More

This is our second Highland Homes new build (the first was in 2012 in The Tribute.) The experience this time around was not at all the same. Overall, we like our house but only because we had to nitpick and complain about things from the day the foundation was poured. Nearly every surface in our house had an issue that we had to manage the builder on. We did have some resolution on certain issues, but overall, the quality of this build and the experience was not what we envisioned. We will probably build another house again in the next few years and will most likely not consider Highland. Also, we are very disappointed that even after our negative survey we filled out at closing to discuss these issues (closing date was October 4) not one person from the Highland Homes corporate sales office has reached out to us for feedback. They clearly do not care or value the information on these surveys. ... More

The sales representatives were fantastic. We were always treated with respect and courtesy when visiting the sales/design center. Once in the house, things changed slightly. On move in day, we attempted to hook up our dryer (electric) when I was shocked due to the plug being wired incorrectly. Upon further investigation it was discovered that the plug had no ground thus allowing for electric feedback. I had to re-wire the plug correctly. Next, after a further (detailed) inspection of the house it was discovered that there are many quality related issues that in my opinion are unacceptable. The quality of he painting is quite poor and there is paint on everything (tile, wood floor, cabinets, etc). I know for a fact that the contractors were back several times to repair issues but there still seems to be a disconnect with what quality work is expected. I know this seems petty but there are many other cosmetic/ quality craftsmanship issues that are too much to list. The final issue that effected the overall rating is the waterline to the refrigerator. On move in day we brought in our refrigerator and hooked it up to the waterline for the ice maker. After trying the water dispenser it was discovered that there was no water supply to the line and therefore this feature was unable to be used. I emailed Highland of the issue and waited nearly 1 month to hear back. Once I sent a reminder email, the contractor was called and scheduled immediately. The contractor arrived on the appointment day to check but was not able to fix the issue. Even though I thoroughly explained he issue, they still sent a technician over to see if the waterline was turned on and ensure the line was connected correctly. Once this was verified, I was told that he was not able to fix the issue since this is not a one man job. He told me that the office would call to reschedule and they would need to send over another crew to investigate. I have not burned a days vacation for a 10 minute appointment with not result. The frustrating part of the entire process is that the contractors who need to perform the repairs are only available Monday thru Friday during normal business hours. This means that the homeowner must rearrange their schedule so the poor quality craftsmanship can be repaired at the contractor convenience. Seems a little backwards from how customer service is supposed to work. I really had high expectations from Highland since we've looked at this houses before, lived in one previously, and had such a great experience with the sales team. I question whether or not I would repurchase another Highland Home and currently feel as though I would definitely not recommend them to friends and family. I truly hope this was just a one off experience but only have this experience to judge them on their customer service. Hope to hear from them soon. ... More

Choose your house engineer carefully if you can. Make sure they actually understand what’s happening inside the house. In my case, the concrete was poured on a rainy day, which led to cracks. Any concerns I raised were brushed off as “common.” There was no blue-tape walkthrough, even a month after moving in, supposedly due to a “new Highland policy.” A design center mistake caused mismatched grout in the bathrooms that was never corrected, even though I was told verbally it would be. Several promises were made but not delivered. As a corner lot, we were supposed to receive upgraded side trees, which never happened. I was also told the exterior electrical setup would be finalized later, but that discussion never took place. Highland might build great homes, but your experience really depends on The Who is over seeing your project builder you get. ... More

Love the design of our home but it’s been an absolute headache dealing with so many issues that need to be fixed. Tired of having workers in and out of my house nearly 3 months after closing. Many of these issues could have been avoided with just a little competence in project management. I’m sure we’ll love our home long term but the process getting there has been terrible

Already facing issue in home so bad material Used and they does not want fix through warranty