Highland Homes Reviews in Dallas, TX

Had a horrible experience with Highland being a first time buyer. The construction manager assigned neither provided any status updates nor picked up the calls. He also never responded to numerous emails and texts sent. There were numerous issues during the house built and even after 2 months of closing, Highland is still working on resolving those. Had to escalate every single time and I essentially worked as a construction manager to supervise my house built. Construction manager also made racial comments saying "which part of English I don't understand" after I asked him on the status update after house closing. He got agitated as he lost the affidavit containing the list of issues signed during closing. Highland is now trying to make things better and also did some damage control around the closing time by involving the division manager. However, its not the experience anyone would have hoped for, especially from a reputed builder like Highland. Would recommend persistently asking to change the construction manager if one is not happy with him/her even after the push back from builder. ... More

I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials that caused the problem but as a home builder it should be your job to manage these issues from occurring. ... More

If i do have a choice I will not buy any highland homes, they never mentioned all throughout the home construction and buying process that I bought a house beside sewer facility, The only time i knew when I send my own inspector a day prior to closing. There are so many unwated experience during construction process. They respond poorly for any warranty.

Are you looking for frozen hot water pipes during Christmas. Or perhaps a leaky roof that soaks into the garage drywall. Maybe bad finishes are more of your thing. Exterior doors that do not seat evenly into their door frames, interior doors installed unevenly and do not seat evenly (top of the door sits at a 10 degree angle), baseboard corners do not meet and are filled with caulk, cracked interior door trim that is sloppy filled with caulk and not sanded smooth, unevenly spaced tile, stained grout, visible seams in drywall, (drywall crew can’t do butt joints), crocked drywall due to crocked framing, damaged windows, 1 leaking window. The Highlands construction crew was kind enough to leave a 40oz beer bottle of beer festering within my bathtub cavity. The only reason I found it was because the tile in our master bath had to be re-tiled after fighting with the builder to correct an issue where shower water was spraying through the shower frame into the adjacent bath tub area. Also note that the construction crew that did this repair did not clean up their work area. I did and that’s when I discovered the bottle of booze. I am a first time home buyer that worked hard to save up a down payment for a new construction build so I could focus on my career. Instead my time has been consumed meticulously photographing the bad construction of this home and learning about proper construction methods so I can push back against the builders when they tell me the issues I point out, aren’t actually issues. This gaslighting from Highland homes and their unapologetic behavior is the cherry on top. Let them sit on their inventory. Their homes are not worth what they are priced when they can even execute simple tasks like properly insulating hot water pipes. This is spelled out in the contract. There are so many more issues I can share but I want this to be digestible for viewers thinking about buying from Highland Homes. Questions you should ask: How much experience does the project manager have? Not the guy listed on the contract, signing the paperwork - the actual employee overseeing construction and communicating with the buyer? Will the Highland Homes sales agent inform the buyer if any branded build materials are swapped out for a lesser brand? If the interior of cabinets are damaged, will the builder replace the cabinet wood or opt to cover the damage with wood looking sticker? Will my kitchen cabinets fit neatly within the nock like the Highland Home’s model? If not how will Highland Homes resolve the issue? Are the hot water pet pipes insulted from end to end to prevent freezing? If the installation of my exterior doors do not match the same quality I experience at the Highland Home’s model how will Highland Homes resolve the issue? Can I get this in writing? Should I expect my home to include any unfinished rooms that are not highlighted in the build plan? Is there any insulation between your wood flooring and the concrete slab? Is there any underlayment between your tile and slab to prevent tile from cracking? Now that mortgage interest rates are sitting at new highs I suspect home buyers are not rushing to lock-in interest rates and put earnest money down on these new construction homes. Please take your time. Hire a lawyer to review your contract and hire an inspector to inspect the home before the drywall goes up and before you close. I share this information not to bad mouth Highland Homes but to share my honest accounting of my experience. I hope this information can benefit new home buyers avoid the calamity my family is now burdened with. ... More

Don't buy a Highland Home. Just don't do it - if you want to spend nearly a million with someone just get a custom private builder instead. The entire process from start to finish was full of problems over the course of 16 months that it took to build which inevitably also resulted in my mortgage costing almost double what it should have been based on when we started the build... And we even financed through HH loans because we were told we were getting a "deal" - also a huge mistake. If you expect anyone from HH to take accountability for their work and responsibilities, you'll be wildly disappointed. More on that later... The build quality I would rate below acceptable with utterly horrible craftsmanship. The number of times work inside that was "complete" needed to be redone is insane. They source the cheapest, unqualified labor and supplies, then slap an enormous price tag on it because of the "Highland name". But people need to know, at least since 2021, you are NOT getting what you pay for. Not even by a longshot. i.e. Our bathroom vanities are the wrong color, despite numerous efforts to have them correct it, they just told us to accept it as "the batch from manufacturer" - when you pay for a WHITE vanity countertop, it shouldn't be acceptable if it's delivered in PINK, it's actually visibly pink, because the rest of the vanity is clearly painted white. I don't understand how this is debatable. The bathrooms look like cheap motel rooms because of this. The number of corners that aren't straight and actually protruding from the wall at noticable angles, damaged and crooked cabinets, soft-close drawers that literally don't close without being forced after getting stuck. Garbage disposal that broke for no reason after less than a month, poor wiring that trips GFI, broken glass light fixtures, burnt out bulbs, unfinished floors and drywall... The list goes on and on. New construction like these just being built at the expense of the home buyer's sanity, time, money and mental health. We battled everything we could but it shouldn't have to be that way given how much Highland loves to claim they're "the best" - their slogan is "How trust is built" but I can't say I would trust them to even screw in a light bulb at this point. Highland Home Loans - I had to completely micromanage the closing process because they kept giving FALSE information and never paying any attention to details of the documents I already had provided. If you're mortgage company, your customer shouldn't be the one educating you on state laws to follow. They also tried to get personal documents from me through EMAIL. Completely unsecure and I refused to email documents that had my social security number and tons of other data over unsecured email. We finally resolved to using a secure portal which they should have been using in the first place. Additionally they failed to send the mobile notary the day before closing for cosigner in another state, something that they were fully aware needed to happen. Had I not brought up the fact it hadn't been done yet, we wouldn't have even closed on time. Overall, I regret doing business with this company. I've built multiple homes over the last 15 years with various builders and this was my most expensive one, but with the lowest quality I could have ever imagined. Over 3,000 square feet and the only good thing about the house is the layout (save a few poor choices on some doors/corners). ... More

Wish our house was built like others. We have major aesthetic brick issues that lingered for months (may to sept) and the construction manager kept on saying it’ll get fixed l. At the 11th hour before closing got rid of all the excess mortar all over our house and ruined the front of the house with excess acid wash. We were put in a hard place bc we had to be out of our old house. The brick is so horrible, and we put eves lights and u can see a wave in all our brick in the front. I would say they are responsive on warranty request, but our house didn’t get the highland quality we thought we were getting and the brick work was the worst I’ve ever seen. ... More

We did not have a good experience with sales or project manager. Highland lacks attention to detail. People working on your house don’t even have access to the plans.

Our home was initially scheduled for completion in March/April. We told them no rush, as May was good with us. They scheduled closing May 30. I emailed more than once to confirm closing date as they appeared behind, mostly due to them stopping work on my home to build their new model (they verbally confirmed this was true.) We pushed closing back one day due to last day of school activities. The day before closing (on the original close date!), we still had a broken window, no fence, a leak in the bathroom, no inspection certificate, and MANY other major issues. They first wanted to do an affidavit for the repairs, but then after not passing inspection had to delay our closing TWO WEEKS. Had we been contingent, we would have lost the house, or been homeless. They acted like it was no big deal. Once we finally closed, we had to chase down keys, and still had a short affidavit. It took them 7 weeks to finish what they promised in 7 days. And we only got it done because we went to social media and got a meeting with the regional. They still don’t care about how much they inconvenienced us, or the HOURS of my time wasted with their contractors after closing. They made MANY mistakes along the way - I still have things that are wrong that I’m choosing to live with because I’m done fighting them. They admitted they didn’t give us their best but made no other amends. It’s been a horrible, stressful process - right in the middle of our family adopting and going through heart surgeries for our new son - and I could never recommend them as a builder. ... More

From my experience (first and the LAST) with Highland homes is that they used very very cheep materials. we moved in little over a month now, the master bedroom closet where we hang clothes fell off with the metal bar, on the other side the brackets bending down and the wood piece coming off the wall. both garage doors making scary noise when goes up. kitchen entry door from garage always hits the pantry doors, also highland painted the door hinges. first of all I believe using dead cheep materials and poor supervision caused these issues,

Things not completed on time. Poor workmanship. Poor delivery. Poor quality of craftsmanship. Poor commitment to homeowner! No ETA. After 3 months into the home, still have so many issue pending. You have forced me to decide that I don't want to live in this house for longer than I have to. No one even thinks like that for a rental home.

We had great expectations when we initially signed in for Highland homes at Lakewood at Brookhollow, prosper but later our experience with the sales and the builder turned to be the worst. It is unfortunate even after paying such a hefty price for the new home by Highland we had to face such an ordeal and still struggling to get many issues fixed. All the work is contracted and there is no proper inspection of the work post completion by the contractor. House was handed to us with many pending issues. The builder took advantage of the fact that we were not in a position to reschedule the closing and left many open items unaddressed. No proper response even after repeated follow up. No proper information provided. Pragmatic living conditions not taken into consideration. Many upgrades were ignored and we had to specifically point out and get the rework done. Almost 50+ days of closing and we still have many unsolved/unaddressed issues. ... More

I would never buy a Highland home again and would recommend anyone buying a new home to find another builder. The sales team is unresponsive, the Highland lending team (which they incentivize you to use) is incompetent, and the quality of work for the actual house is far less quality than you would expect for paying such a high price. We’ve had multiple things wrong with the house, damage to our personal property, and 2 months in to purchasing the house we still have so many things to fix. I wish we never bought a home from Highland and I will never again.

Not Great experience with Highland Homes

there are so many mistakes and issues in home we can literally tell it just by looking at it, the builder assigned to us is not cooperative at all, in some situations he is adament and not willing to fix the fundamental problem , we still have so many outstanding issues that are not taken care properly from Paint, Irrigation issues etc... I hope Highland home sees this review and gets back to me to resolve those issues..

I’m verbally your staff have never been helpful at all , we still have some issues that we had addressed when we made the deal , till now not fixed

Quality is horrible. Sloppy work. Overpriced. Will Not recommend. House is up for sale. Too many problems.Going to Toll Brothers. Will not recommend!

Our home buying experience with Highland Homes was horrible. The builder we worked with did not respect my wife or our realtor during the final walk thru. He told us what he was not going to complete during that time. We choose to close on 12/15/22 but was promised by the builder all items would be finished in 10 days that did not take place. It’s is 2/8/23 and we are still dealing with him and our master bathroom is still not done. It took us calling highland corporate and sending him multiple emails to get any response from him. His manager has not been much better with communication. Since our bathroom title was cracked the manager said Highland would get us a check so we could replace it after the fact and we still don’t have that. If anyone ask our experience with Highland this is that we would tell them. Why we chose a Highland Home was because of the quality and customer experience and none of those things have happened. ... More

*For perspective, I have 24 years in the building industry (sales side) and built my last 2 homes in another state with other builders. My comments below are beyond the normal issues all new build have. What is not included is the lack of follow up, attention to details and planning. This home build with Highland has been rough. Tears, frustration, unease and distrust all flowed thru my family….but we went thru the build because we had no other options because we moved from out of state. Currently about 2 months into the home and we still have major repairs going on, here is a quick recap in the current state, I am grouping it by locations. Inside: General -curved walls due to bad framing. -holes were punched into the Sheetrock all around the home to find a bad wire because the power in the bath would not turn on….the breaker was tripped. Now have variations in the wall texture because no one looked at the breaker box before punching holes into the wall. -paint issues all around the home, painter had been back multiple times, just takes the tape off the wall and moves on. If any painting were done, paint drips and splatter ended up everywhere. Outside -had 3 driveways poured. 1 was cracked, 1 was installed with a expansion line that veered off 8” from center. The latest driveway has a significant chunk taken out of it and patched…also tool grind marks are in the driveway. I gave up on having a decent driveway put in and instead asked for a nicer sidewalk for compensation. They will do that…just have been left with no sidewalk, just a hole in the ground for several days. -the front profile of the house was compromised by weather proofing wrapping around the front of the home, unlike the model or other homes….it was just faster for this Sub. They corrected it but left black glue marks on the front brick. -several brick were left off the house and the soffit/gutters were installed leaving a 8”x4” hole in the side of the house. This “passed inspection”. -soffit boards and trim was cut short, leaving 2 more holes at the back of the home. Also passed “inspection”. -3 areas where we had stucco, 3 different profiles. Had to have them replace it to all match -had to redo the fireplace outside on the patio, the firebox was installed crooked. Also had to redo the whole front of the brick and hearth, crooked, cracked and glue was on it. Also needed a new mantel. -new front window was needed, scratched. -needed a new front door, the change order was not followed. -holes in the front porch brick/grout/mortar. Had to have them back twice to correct. -the front of the house had the wrong stain installed, had to get a new garage door and shutters. -shingles had to be replaced, brick debris stained the shingles. Living Room/Kitchen -for the first walk thru before Sheetrock, they had the wrong plans/no change orders. (Also didn’t bring a pencil, I lent mine I had on me). -fireplace was built to the small version, paid for the floor to ceiling and for a floating mantle. Had to tear out the corbels and add the top of the fireplace…5 different grout lines and uneven brick work on top create a wave effect. Had to tear it out to try again, still was poor workmanship (this time there was cracks in the brick from the tear out). Had to tear it all out and reinstall, this one looks good. -Flooring, in the process of the fireplace being fixed, they installed the wood floor and left it u protected, leaving chunks taken out of the floor from falling bricks. -back patio door is not squared up the transom above it, ordered the wrong size door. No fix for this besides hiding it with curtains (this is their current solution) -the wrong cabinets were ordered, the Change Order had no wine cabinets and instead regular cabinets put in. They installed the wine cabinets. -many doors and drawers in the kitchen have touch up not completed after several follow ups. -countertop had a deep gouge. -the top crown above the hutch was stalled crooked due to ceiling issues. -wood floor had oil stains on it from construction. -wood floor had been split, carpet installers nailed into the wood floor. Master Bath/closet -the wrong closet for the master was wrong, did not follow the change order. -once the right one was installed, the profile was not like the model. It was explained that there is 3 versions of this closet that Highland Corp designed and there is no way to know which one will be installed. We not have it corrected with nail holes visible , cut marks and glue painted over in a gloopy fashion. -master bath had a leaking window. -the tile has cut ends in the shower with paint on those ends, already peeling 2 months in. Should have used trike trim Upstairs/stairs -the skirt board on the stairs had 2 profiles, leaving up to 1” holes on one side where the riser and the tread meet. The solution was too stuff carpet into those holes so we wouldn’t see it. Also had a handrail that looked like a ski jump. As if this review, this is still not done. They fixed most of this, but caused enough damage that there needs to be another major tear out. -wrong carpet was installed upstairs. -all the bathrooms upstairs had their shower handles installed incorrectly, there is no fix for this unless the whole bath wall is torn out. -the window upstairs with an arch, had to be redone 3 times. Main floor -wrong tile installed in the powder room, they still installed the sink and toilet on top of it. New tile and grout has left behind stains on the trim. There is so much more , but getting tired of writing. Hope this paints a picture of the issues involved and why a 1 star is justified. ... More

I purchased it recently and found the water leakage in the two-bedroom and still working on and not yet finished the work. so many defects in the home.

Worst customer service evern I have seen in my life

To mention a few issues, The home was not ready to be delivered on the day of close with construction taking place the day off closing, tile pieces and dust all over master bathroom, supplies left throughout the home, and countless issues to follow. The home is still not complete 2 months post closing.

I closed on my home on 12/27/2021. The condition of the home when I received it should not be something Highland is proud of. The carpet was not completed. There was an entire closet that wasn't carpeted, the carpet on the stairs was loose, and carpet was sticking up in several corners. I received the wrong stove and I am still waiting for the correct one. My bathrooms are still missing mirrors and the master bath does not have the shower door, vanity lights, or the glass to separate the shower and bathtub. I have closets that don't have the rods to hang clothes. I have paint on railings and paint isn't complete. The little square pieces at the bottom of the railing are all loose. The sprinkler system does not work properly. We have not received our chandelier yet but the unfinished home next door has their's. Also, the unfinished home next door seems farther along than my home. I just think it's crazy that the house was turned over in the condition it was in. The back yard was a mess and there was urine on a toilet seat. Just didn't seem much pride or priority was taken in building my home. We aren't a priority. Also, why isn't there insulation in the interior walls? The toilet in the master bathroom sits right against the living room wall and you can hear everything. As first time home buyers we entrusted Highland to build our dream home and Highland has failed us. Highland hasn't reached out in an attempt to right the wrongs. It's been a miserable experience. I can go on and on but it shouldn't be like this. ... More

The sales rep was untrustworthy and the builder still has not completed our house after he said he would finish everything up the week after closing. It has been three months and we still have blue tape in our house.

Terrible experience with builder. House was not 100% completed. Warranty feels like I'm asking I'm begging. Would not recommend

I have had a number of issued with my Highland home and do many issues have not been addressed even sfter submitting warranty tockets over 1 month ago. I have continued to submit tickets without committed dates of resolution. Considering the expense of the home we expected a higher quality buildout. The frustration is.magnified with the lack of response seen to date.