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Highland Homes Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Highland Homes.

Read all 1311 verified reviews from homeowners that built a new home with Highland Homes in the Dallas area. Dallas homeowners have rated Highland Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4.5 out of 5 stars in Dallas Area

1311 Reviews in Dallas Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

Highland Homes in Dallas Area

View Homes

Customer Reviews

No attention to detail

  • Anonymous
  • Verified HomeBuyer
  • October 26, 2021
  • Argyle, TX

Highland designs a beautiful house, but they can't finish it with quality. No attention to detail, no pride in the finished product, and every time an issue was corrected, something else was damaged. Their painters should never be allowed to paint a Highland Home again. The employees are very nice, but their job is 10x's harder because of the subpar trades. Options are WAY over priced and they missed our estimated closing date by 3+ months. They can only blame COVID so many times before it just becomes poor planning and execution on their part.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Good until closing and issues before moving in

  • Bhagyashree H.
  • Verified HomeBuyer
  • December 28, 2023
  • Little Elm, TX

It was really great experience working with sales team while building my home. They were very cooperative throughout the process. Though there were minor issues closing done with the trust to complete rest within couple of weeks or so. But its almost 2 months and i have to chase down builder to get things done. I did not move in until 1.5 months post closing and already seen wood flooring sliding, cabinets paint rushed, bay window sitting area having no support so cracking, garage entry door making noise etc and broken window nets from day 1. Have had new build homes from Landon and Megatel ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

STAY AWAY

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2023
  • Waxahachie, TX

STAY AWAY!!!! Terrible quality and items will not be completed with warranty.

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Completely Awful Experience

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Celina, TX

From the job site constantly looking like a landfill and there never being less than a dozen empty beer bottles and / or cans inside the house alone to the shoddy workmanship of every facet of the construction of the home and Construction Managers being forced to close on homes that are not even ready, this has been one of the worst experiences of our life. We have been in our home for 2 months and we’re still trying to get the original punch list items completed. The longer we live in the house, the more things wrong we find. Every contractor sent out to repair something damages at least 2 ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Highland Homes - Our closing date was pushed by a month.

  • Anonymous
  • Verified HomeBuyer
  • August 11, 2022
  • McKinney, TX

Our closing date was pushed by a month. When we moved in, there were tons of items that needed to be fixed. It's been almost 2 months we have moved in and there is always something to fix.

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Issues with electrical components

  • Otto M.
  • Verified HomeBuyer
  • August 10, 2021
  • Forney, TX

Since moving in, I have had issues with electrical components such as the dryer outlet and breakers. I have submitted multiple requests to apply my warranty on these issues, but I have not received assistance. This has not been an enjoyable experience.

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Could do better.

  • Fred L.
  • Verified HomeBuyer
  • August 25, 2020
  • Rockwall, TX

First 2 weeks had good response as to items that need attention. The last 6 weeks response was good from contractors that Highland Homes contacted, but not from Highland Homes as to items that would be handled directly by Highland Homes.

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Feb 2019

  • James M.
  • Verified HomeBuyer
  • February 07, 2019
  • Celina, TX

Not off to a good start...

Highland Homes responded:
I appreciate you reaching out to us! After speaking with our team, I am glad to hear that we are in the process of working with you to resolve any of the concerns that you have. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Extremely unhappy with the price and service.

  • Anonymous
  • Verified HomeBuyer
  • January 02, 2025
  • McKinney, TX

I paid the full price for the home, including all items that were supposed to be included in the price. However, many things were not installed, such as fans and lights. The fence planning was completely mishandled, and the retaining wall was either not built or left incomplete. Additionally, I found several issues with the AC, drainage, tiles, doors, and more. I'm very dissatisfied with the price, especially since it's over $100k higher than homes in other communities built by the same builder within Dallas city. I can no longer trust the statements made by the salesperson. Let me know if ...

Highland Homes responded:
Hi There, I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and the level of customer service, we strive to provide. I understand your frustration and I appreciate your feedback as it helps us to better understand areas of opportunity. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Senoma Verde Experience

  • Juan L.
  • Verified HomeBuyer
  • November 18, 2022
  • Rockwall, TX

This building experience has been by far the worst build I’ve been a part of. This is my third build and haven’t experienced anything quite like this. We are over two months in and are still having contractors in and out every few days. The windows have been by far the worst part of the build. We are still owed one window which does not properly latch and now allows cold air in. We had several items that were promised to be taken care of before we moved in which were not met. We were reluctant to sign since they had not been addressed. We were promised these would be resolved within two ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Highland Homes - I’m disappointed and this builder is not highly value,

  • Huong L.
  • Verified HomeBuyer
  • November 16, 2021
  • Prosper, TX

I’m disappointed and this builder is not highly value,

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lessons learned from a first time home buyer :(

  • Cody C.
  • Verified HomeBuyer
  • January 07, 2020
  • Forney, TX

After a long search for my first home I decided to build with highland homes. Little did I know my home would be riddled with problems and poor quality control from the builder. The functionality of my house is ok. It is sealed up tight and the appliances they provided work just fine. That’s the positive. My builder assured me that he would be in contact with me every step of the way, this was far from the case. During my preconstruction meeting it was made known that I’d like to upgrade the outside and add decorative instead of brick. I was told no that it was too late to add that. I love to ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Rushed home, slow responses

  • Eddie P.
  • Verified HomeBuyer
  • February 19, 2025
  • Midlothian, TX

I'm not going to spend much time here because I doubt they'll allow this to be posted. My home was rushed by the builder, not me. I was actually saying I'm fine with the expected delivery date. The builder wanted to meet their numbers for the year and pulled my home in by several months. There have been a few issues as a result of the short build window as well as some expected issues. In both cases, I would be fine if they were fixed in a timely manner. Instead the average time is around three weeks. Some issues never responded to at all. I paid for some extra things that aren't ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We Expected Better

  • Sharon H.
  • Verified HomeBuyer
  • May 20, 2021
  • Melissa, TX

Nelli is great, but we have had many issues related to the quality of workmanship, responsiveness of the repairs/resolution. Initial supervisor resigned and did not correct multiple things. Serious drainage issue in our backyard. Poor Grading, etc. Now we are trying to put in a pool and we were told there was room to put one in and meet the requirements. Now we are being told differently by the HOA GM for Liberty. Our decision to purchase this home was we thought everything would be high quality and information would be correct. There are always some minor issues, but these issues are not ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - the craftsmanship is horrible.

  • Tammy S.
  • Verified HomeBuyer
  • April 15, 2021
  • Forney, TX

the craftsmanship is horrible. Now that I have been in my forever home For going on two months, I notice something new every day. If I was to ever buy a new home it will not be a highland home.

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Zero communication from the builder.

  • Cory S.
  • Verified HomeBuyer
  • November 23, 2021
  • Celina, TX

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not following the blue prints. Over all I would not recommend Highland, if I had to do it again I would of chosen a different builder.

Total Score 1


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

builder was unprofessional. I have heard about how great highland homes is for years and certainly did not experience the reputation that your company has due to the builder we were assigned to.

  • Melissa P.
  • Verified HomeBuyer
  • November 18, 2021
  • Aubrey, TX

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.

Total Score 1


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Nightmare

  • Hunter D.
  • Verified HomeBuyer
  • December 12, 2019
  • Forney, TX

I have told everyone not to buy here

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Issues unattended by the builder and team

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2024
  • Celina, TX

I have highlighted the issues from visual inspection prior closing and engaged a third-party inspection company to do the home inspection. Majority of the issues are unattended despite several follow-up by email, text messages and phone calls.

Total Score 1


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lack of experience of the builder and salesman or lack of Customer service and care

  • Robert R.
  • Verified HomeBuyer
  • January 20, 2022
  • Celina, TX

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete

Highland Homes responded:
Hello Robert – Thank you for leaving us a review. We are sorry to hear this has been your experience after moving into your new home. After speaking with our team, I am pleased to hear that some areas of concern have been addressed and completed, and the rest of the items are on schedule to be completed. We appreciate your feedback as it allows us understand areas of improvement. If you have any additional questions or concerns, please continue to reach out to our Customer Care team and thank you for being a Highland Homeowner! ...

Total Score 1


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Highland Homes Quality and Workmanship

  • Pamela L.
  • Verified HomeBuyer
  • February 04, 2019
  • Forney, TX

Very disappointed. Was encouraged to buy a Highland home for the quality and their workmanship reputation but this is not what I have experienced. The quality of products used is of a very low grade material, the wood trim in the house has very noticeable blemishes, knots and bumps and is very rough causing the paint to constantly flake off. The kitchen sink immediately rusted, it was replaced promptly but it is still a low grade quality stainless so it stains and spots up and if a pan is set in it for a minute it rust the sink, I have never had any of my stainless steel sinks do this. The ...

Highland Homes responded:
Pamela, ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Disappointed and Bad Experience

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2024
  • Rockwall, TX

Highland Homes are beautiful but they seem to lack the quality a home at this price point deserves. From small things like caulking, cabinets, landscaping and heating and cooling. The buyer really has to pay attention to the whole home. I feel like I needed an inspector with me as I went thru the home. Highland has a great reputation but the experience was a major let down. There should be a quality manager that ensures the workmanship meets Highland Homes standards and reputation.

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Pranay - Odor smell

  • Pranay C.
  • Verified HomeBuyer
  • November 14, 2023
  • Aubrey, TX

Pranay - since we moved to this house we have odor smell issue which is from WWTP and he is beside of our house. While signing I have asked sales team what was that and they have said it is some water plant and they didn’t mentioned about about WWTP. We are getting that smell in our bedrooms. I didn’t expect this kind of customer service with false stamtement before signing the contracts.

Total Score 1


Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

Hard to build from the truck

  • David R.
  • Verified HomeBuyer
  • April 15, 2021
  • Royse City, TX

Terrible experience overall. I will say, Mike with the mortgage company needs a mask and cape because he was superman. Tyler, our second Builder has done her absolute level best to correct issues we had so I would rate her 5 stars. If you end up with Eric as your builder, cancel and walk away. He doesn't care at all. He is extremely unprofessional, including having trades eating and sleeping in my home during our scheduled meeting which he was late to. You will not get a quality home if he builds it, request Tyler, she is hands and feet above him in treatment and physicall quality.

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Very dissatisfied

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2019
  • Frisco, TX

Too many build quality issues. Concerned they will not fix some of them. Most materials used are of low quality. Installation of many items not done well. Very slow to address issues.

Highland Homes responded:
Hi,
I am sorry that this has been your experience and I greatly appreciate your patience with us as we work to resolve these issues with you. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2