Highland Homes Reviews in Dallas, TX

Highland Homes responded:
Hi Ashley, Thank you for taking the time to leave us a review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciate you bringing this to our attention and after speaking with our team, I am pleased to hear that our Construction Manager has been working with you to resolve these concerns to your satisfaction. We always strive for a complete home and happy homeowners and will continue to push that effort in accordance with our core values. Thank you for your patience with us and please let our team know if there is any additional way that we can be of service. Thank you for being a Highland Homeowner! ... More

Highland Homes responded:
Hi Daniel,

Thank you for your review! I am so sorry to hear that this has been your experience during the build process, and I understand your frustration. I have spoken with our team and am glad to hear that all items of concern have been addressed and that our team had a paint kit set to be delivered. I appreciate your patience with us as we worked to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. Thank you for being a Highland Homeowner and please continue to reach out to our Warranty team with any questions or concerns that you may have! ... More

Highland Homes responded:
Hi There,
I appreciate you taking the time to leave us your feedback on the build process as it helps us to better understand opportunities for improvement. I am sorry that this has been your experience as we strive to provide a superior level of customer service. After speaking with our team, I am pleased to hear that we are in the process of addressing and resolving these concerns for you. I understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ... More

Highland Homes responded:
Hi Ted,

Thank you for taking the time to leave a review about your experience with us. I understand your frustration and I appreciate your patience with us as we worked to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ... More