Highland Homes Reviews in Dallas, TX

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent!

The Best Builder in Texas

Our home buying process was easy. No hiccups along the way and it was a pleasure working with Daniel, that part was a 5 out 5! However after we moved in we noticed a number of issues that weren’t done to our liking. We even noticed a few “blue tape” pieces still on the spots where we left them, signaling no one even saw it. We were told that we would notice things but I did not expect major appliances needing to be fixed or changed out. I gotta say based on our awesome building process and your reputation, I was expecting a little more out of the home itself.

The sales representatives were fantastic. We were always treated with respect and courtesy when visiting the sales/design center. Once in the house, things changed slightly. On move in day, we attempted to hook up our dryer (electric) when I was shocked due to the plug being wired incorrectly. Upon further investigation it was discovered that the plug had no ground thus allowing for electric feedback. I had to re-wire the plug correctly. Next, after a further (detailed) inspection of the house it was discovered that there are many quality related issues that in my opinion are unacceptable. The quality of he painting is quite poor and there is paint on everything (tile, wood floor, cabinets, etc). I know for a fact that the contractors were back several times to repair issues but there still seems to be a disconnect with what quality work is expected. I know this seems petty but there are many other cosmetic/ quality craftsmanship issues that are too much to list. The final issue that effected the overall rating is the waterline to the refrigerator. On move in day we brought in our refrigerator and hooked it up to the waterline for the ice maker. After trying the water dispenser it was discovered that there was no water supply to the line and therefore this feature was unable to be used. I emailed Highland of the issue and waited nearly 1 month to hear back. Once I sent a reminder email, the contractor was called and scheduled immediately. The contractor arrived on the appointment day to check but was not able to fix the issue. Even though I thoroughly explained he issue, they still sent a technician over to see if the waterline was turned on and ensure the line was connected correctly. Once this was verified, I was told that he was not able to fix the issue since this is not a one man job. He told me that the office would call to reschedule and they would need to send over another crew to investigate. I have not burned a days vacation for a 10 minute appointment with not result. The frustrating part of the entire process is that the contractors who need to perform the repairs are only available Monday thru Friday during normal business hours. This means that the homeowner must rearrange their schedule so the poor quality craftsmanship can be repaired at the contractor convenience. Seems a little backwards from how customer service is supposed to work. I really had high expectations from Highland since we've looked at this houses before, lived in one previously, and had such a great experience with the sales team. I question whether or not I would repurchase another Highland Home and currently feel as though I would definitely not recommend them to friends and family. I truly hope this was just a one off experience but only have this experience to judge them on their customer service. Hope to hear from them soon. ... More

I had built a home prior to this with a different builder and assumed I'd experience much of the same issues and related stress with this new build with Highland. Thankfully I was wrong! The process from start to finish was like a dream. When any issues did pop up (as is the nature of new construction), the Highland team (especially the builder and Sales Rep) were nothing short of outstanding! I actually enjoyed every phase immensely and I am so grateful to Highland for that experience. They have my highest recommendation.

Love the people at Highland Homes and their home designs. The home building industry has a shortage of qualified skilled labor so end product suffers. I have maybe two walls in the house that does not have a texture/paint flaws. I thought a half million dollar product would look better. I think all builders have the same problems though. Again the people at Highland Homes are OUTSTANDING!!!

Our home buying experience was great. Lisa, Rich, and Nunnie were great in getting my family into our home in Parkside.

What I have said in the paragraph above.

I believe that I got a great home, however there were many things that had to be done well after the move in. I believe it was rushed and therefore much was missed. The employees of highland however have been really great and truly want to help so that has made it easier to deal with things that were missed. Overall it is a great place to live and a great builder to purchase with. The biggest thing they need to work on is finishing everything to the customers expectations and get a new cleaning crew!!!! I had to pay over $400 after moving in just to get my house clean! Worst cleaning crew ever!!!! If they continue to use the ladies they are using now expect to have to clean your house multiple times over just to get it livable to expectations! Paint is still on my floors, caulk in the drains, grout in the drains, trash in the yard. Windows I’m still cleaning 2 months after the fact due to paint on them I can’t get off. Just unacceptable for a $300k plus home. Other than that they are good! ... More

Great to work with from design to build to finish. Everything we asked for before, during, and after the construction process was completed as promised. They made everything right!

Everyone was great - from the sales staff to the builder supervisor all the way through to warranty issues!!

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

Be sure to ask plenty of questions. Highland staff are very helpful and approachable. There are no dumb questions!

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

Overall buying our Highland Home was a positive experience. There were several issues during the building but that happens to every home builder. Melissa our construction manager was very attentive and took care of each issue quickly.

Highland is a cut above the rest, something immediately recognized upon entering their homes. Service is top notch led by responsive and professional representation

Highland has been very responsive to our needs. We have been a little disappointed in some workmanship issues although Highland has responded to all of our requests and fixed everything we have asked to be fixed. This is the first time we have built a new home so it is possible our expectations were too high.