Highland Homes Reviews in Dallas, TX

Know the utility rates before moving here.

The quality of the home seems outstanding and Highland has been responsive with minor issues that have arisen. I am very happy with my experience two months into the move.

Such a shame. Our first home in Texas was a Highland Home so when we decided to downsize to a townhome we purchased a Highland Home. This was a disastrous mistake!!! Everything from the salesperson to building team has been negative. I do not want to ramble on an on because I definitely could with all of bad experiences. I will just say this. The materials and the craftsmanship are TERRIBLE. Its a battle to fix these things and I don't think it will ever be as it should be. I'm very sorry we closed on this townhome. We should have not moved forward and lost our deposit.

This is our second Highland home, we absolutely love working with them. They do not only cater to all your needs but help you out if there is any issues or concerns. I have recommended to many of our friends and family. Thank you Lesli and Bryon, you both did great.! We are proud to be Highland Homeowners.

We moved to Texas from Pennsylvania during the Christmas holidays and everyone at Highland homes made the transition effortless, Darren was amazing from start to finish, from the start of the process until the end. Frankie was extremely knowledgeable in all areas of real estate. Thank you Highland homes you guys are amazing!

I'm not going to spend much time here because I doubt they'll allow this to be posted. My home was rushed by the builder, not me. I was actually saying I'm fine with the expected delivery date. The builder wanted to meet their numbers for the year and pulled my home in by several months. There have been a few issues as a result of the short build window as well as some expected issues. In both cases, I would be fine if they were fixed in a timely manner. Instead the average time is around three weeks. Some issues never responded to at all. I paid for some extra things that aren't currently usable. Now that I'm here, I learned I'll have to spend more money to actually use those items. Completely unacceptable. The sales office was an outstanding experience. That was very nice. I'm glad part of this was enjoyable, but ultimately it all has to be there and Highland just dropped the ball on my home. ... More

Our Highland Homes buying experience was a wonderful one, thanks to the entire team, especially Bryon, our builder. We could only visit the new homesite once a month, and we placed our trust with Bryon and the entire Highland Homes team that was working with us. they did not disappoint. Throughout the entire process, they were in constant communication with us and were always readily available when we needed them. The entire process was flawless. they made several suggestions to us which were always very rational and customer friendly. Thank you Bryon, and the rest of the Highland Homes team that worked with us. ... More

Overall, my home-buying experience was fantastic! My sales agent, Kathi, was incredibly knowledgeable, friendly, and responsive to my inquiries. My realtor shared my price range with Kathi, and we were able to negotiate a beautiful home that perfectly meets my needs. My construction experience was generally satisfactory. Fortunately, the house was in the late stages of construction, so I didn’t have to endure the lengthy wait for completion or the hassle of building from scratch. The craftsmanship at Highland Homes is truly remarkable, surpassing the quality of my previous builder. While there are a few minor nitpicks, I am generally pleased with my purchase. I am still experiencing issues with my HVAC system, awaiting reimbursement for water due to a leak discovered after closing, and the stair still makes a cracking noise. Nevertheless, these minor problems do not overshadow my overall satisfaction with my home. ... More

The team at Highland Homes are great to work with. No pressure and they always go the extra mile to walk you through everything. In our case they helped us move in a few weeks sooner than they anticipated.

Highland homes really deliver an exceptional product at a very competitive timeline. Their build quality and attention to detail puts them amongst the best home builders in Dallas and their team here at wildflower Ranch really excel. Big shout out to their management team specifically Trey, the project manager and Julie with sales.

Highland builds a great house. There were a few instances where there were inadvertent mistakes made with the incorrect material shipped that got installed. Once Highland found out, they quickly replaced the product to our satisfaction, no questions asked. We get an update each week providing information on what was completed that week and what's on the work schedule for the next week. It's been a great experience and I would highly recommend Highland to anyone looking to build a new home.

I had a very positive experience with the Sales person Sia. Not only was he was very knowledgeable about the build process but was very helpful and understanding. Sia went out of his way to accommodate our needs which was very refreshing. I cannot thank Sia enough for working with us and for his helpful nature. The construction build process was a little disappointing since they changed 3 construction managers on us from start to finish. The quality of construction especially during framing process was not good. Several build issues that were called out by the third party inspection report were not fixed even though I was given assurance that it was fixed. The issues were carried over towards the end of the build process and were challenging to fix them at the final stage. The architectural part of the floor plan could have been better in some areas like Master Bathroom, cabinets and front entrance. I strongly encourage for the architects to take a hard look and make improvements. Thanks to construction managers Tim J and Ryan A for being helpful and making appropriate suggestions. A very special mention to construction manager Ryan A for an amazing personality and being helpful and accommodative. ... More

The process from the initial purchase to final move-in was smooth and well-organized. The builder kept everything on schedule, and there were no major surprises along the way. They made what could have been a stressful experience much easier for us. The quality of the home is excellent, with attention to detail throughout. It’s clear that they used high-quality materials and didn’t cut corners. For the price, we feel we got exceptional value, and we’re proud to call this place home. The builder’s team was fantastic to work with. They were professional, courteous, and always available to address any questions or concerns. Every promise they made was delivered on time, and any small issues were quickly resolved. Their communication was outstanding, which made the process very transparent. This builder truly cares about their customers and takes pride in delivering a high-quality product. They go above and beyond to ensure a positive experience, and their attention to detail and integrity set them apart. We would highly recommend them to anyone looking to build or buy a new home. ... More

Highland tried to answer every question we had and came through all the answers and promises made through closing.

Five star experience from start to finish and even after finish. I don't have one negative thing to say. Fantastic quality and customer service.

After dealing with a horrible builder (Centre living homes) Highland homes was a breathe of fresh air. I highly recommend them customer service was incredible.

I love the quality of my home. Buying process was easy, professional and cordial. I was carried along through out the building and buying process. I love the after sales service which I need as a first time Home buyer. Will do investment property with High Homes.

From our first sales meeting , through the remote building process to closing and after moving in, the service and thoughtfulness from the entire Highland team was amazing. I would like to highlight our build manager Yale as the person who truly made this project a seamless experience. Yale went above and beyond to ensure a high quality of workmanship to meet my expectations and get specific design items accomplished that I had trouble with at the 3rd party design center Highland uses. 5 Star review in summary. Dale

I paid the full price for the home, including all items that were supposed to be included in the price. However, many things were not installed, such as fans and lights. The fence planning was completely mishandled, and the retaining wall was either not built or left incomplete. Additionally, I found several issues with the AC, drainage, tiles, doors, and more. I'm very dissatisfied with the price, especially since it's over $100k higher than homes in other communities built by the same builder within Dallas city. I can no longer trust the statements made by the salesperson. Let me know if you'd like further adjustments! ... More

This was our second Highland Home build in 5 years. We went from a 2 story to a 1 story closer to our grandkids and we love it! Our Building Supervisor Jared was once again wonderful in making our home exactly what we wanted to be. He and our sales associate Alyesha were 2 of the biggest reasons we built again. Love our home and we are just to grateful for their help and attention to detail!

Very Nice people and easy to talk too fast action. Specially Jessie & Julio..

Great build experience. High quality home. Very easy to work with staff. All needs listened to. Quick response to issues. All were addressed to my satisfaction. We would definetly build with Highland again.

Continuous struggle through the whole process

We haven’t paid much attention to quality of work before closing. We identified few issues but didn’t insist too much on getting them corrected. After closing we ran into many minor issues from wall paints to lose door handles breaker issues wrong door type poor quality electrical outlets etc etc While none of these are big issues…. I didn’t expect to run into these petty issues which highlighted the quality of construction I do want to note that Highland had been very responsive and are trying to fix the issues.

During the first month I’ve lived in the brand new house. Finished building October 22nd, closed on the house October 24th. 1. Bathroom light stopped working 2. Shelf in pantry fell apart 3. Electrical issues from the front porch plug. Doesn’t work, even after I reset the circuit breaker. 4. Still don’t get mail here OR able to find on maps. 5. The design of the back yard makes it flood. The water drains in the back are not where the water flows through so I just have this big puddle and mud section of my yard. I wonder what’s next.