Highland Homes Reviews in Dallas, TX

It was an amazing experience building with Highland. Our sales agent and builder were both very helpful, cared for our needs, and went above and beyond to give us our dream home.

Highland Homes representatives were professional and prompt

From start to finish, the process with my home builder was smooth and positive. From the initial purchase phase, where they clearly laid out every step, to the final move-in, I always felt supported. The builder’s team was excellent at explaining options and guiding me through each stage, ensuring I understood the timelines and what to expect. As for the quality and value of my new home, I couldn’t be happier. The build quality is exceptional, with great attention to detail. From the materials to the finishing touches, it feels like they genuinely cared about delivering a home that not only looks beautiful but will also stand the test of time. I feel I’ve received solid value for my investment. Highland home’s team was responsive and professional. Every time I had a question or needed an update, they replied promptly, often going out of their way to make sure I was informed and satisfied. They were true to their word and fulfilled all promises without any hiccups. To anyone considering highland homes, I would say they are committed to quality and transparency. They truly make the home-buying process easy and enjoyable. ... More

Construction quality is not up to the mark. Not sure if they actually do those quality checks they say they so. You find several problems after their quality check. There were several items being worked on even after closing and have several issues still bein worked on which were reported. It also seems they treat customers differently, some get good attention and some don't. Cleanliness is not their thing... They feel some dirty items are ok when they hand over the home. They own lender company will put you on a higher interest rate even when you give counter offer you received from others. In my case the difference was 1 full percentage. They know you will still close with them for the 'incentive' and easiness of the process as they want you of delays if you go with other lender. ... More

Being a first time home buyer, I had lot of queries and was struggling to find the right fit house for my requirement and within budget. Lucky to have met with Jessica , highland sales person and she guided me to chose right home with right kind of upgrades. She was engaged through out the process and never took more than 30 mins to respond to my queries, super quick and always have intention to help me. Another lucky charm was Rob, the construction manager. Rob was superb and was very honest and transparent through out the construction phase, any issues brought to his notice was very professionally handled and resolved with full satisfaction. I highly recommend highland homes as they deliver more than they have promised. ... More

My husband and I had previously contracted for another builders home, but as we started b=seeing it built, we realized that the quality wasn't there. We were lucky to have found our current home right across the street from the one we were building. After one look, we cancelled our first contract and bought the Highland Home, and we are happy every day that we made this decision. The quality it great and the home is beautiful.

Home was in good shape. Just obvious things that should have been taken care of before like painting, staining, floor creaking. This would avoid a lot of back and forth with different workers fixing issues. Other than that the issues did get fixed, it just takes time and we are happy with our new home. Thank you very much Ryan.

Highland does not adhere to its quality promise in Painted Tree. The construction manager who originally worked on the house left and the new one shrugged when pointed with the issues. Everything was rushed a lot including the home orientation. Just after closing the home we started identifying issues with flooring, issues with water leakage in washer/dryer unit which damaged kitchen flooring. Lawn is not setup correctly with water not draining. Even though the customer service is good and responsive, we did not expect the issues we faced in a new construction home. Extremely dissatisfied with the amount of money I spent to choose Highland over other builders. ... More

Jennifer was helpful and responsive whenever we had a problem Our builder Ben was conscientious and very organized. He did everything possible to ensure that our house was ready on time. All of our issues were resolved and he was a pleasure to work with.

My first home in TX was a Highland Home. I later moved to another new build by a different builder. What a step down that was Although the new home was more expensive, the quality of the finishing left a lot to be desired. Drawers were noisy, appliances cheap, we had several warranty requests, much more than we did in our Highland home. When we started looking for a home again, our first stop was Highlands. We are very satisfied with our decision and we love our new home. Will I buy a Highland home again? Absolutely!!!

This is our second newly built home in Texas and our first with Highland Homes. I found the service and responsiveness to issues to be outstanding. I would recommend a Highland Home to anyone and everyone.

Highland Homes is a trusted builder known for their commitment to quality and customer satisfaction. Their homes exhibit excellent craftsmanship, with attention to detail in both design and construction. The materials used are of high quality, ensuring durability and longevity. What stands out most is their responsiveness—any issues or concerns are addressed promptly, providing peace of mind to homeowners. However, the one drawback is the pricing. While the quality is undeniable, the price point feels steep for the overall value delivered. For buyers looking for top-tier materials and reliable customer service, Highland Homes delivers, but the cost may be a concern for those seeking more affordability. ... More

Our experience with Highland was outstanding. Alicia S. And Debbie G. were wonderful to work with. Shawn D., who is now my neighbor, was a great builder. He was very patient with me as I stopped by the build nearly everyday. He was always willing to answer any and every question. Reggie did a great job of walking us through the financing process and getting us to the finish line. Highland was great!!

Pricing is fair and transparent - definitely value for money

Excellent experience and the best purchase of a lifetime

Collin Thompson, the builder has been nothing short of amazing. When i moved in, there a few ticket items that needed to be addressed. The previous builder was dragging his feet on them. Collin swooped in and took over l and men, I can't say enough how professional, attentive, efficient and kind he was to my needs. He went way above and beyond to make sure everything was taken care of and in a timely fashion too. He was very flexible with my schedule. He was patient with me. He delivered 1000%. And maintained communication with me every step of the way. Thank you so much Collin for such a great experience so far. He even got his hands dirty himself for my sake. I dunno the other guys by name but the staff he had come over to take care of my ticket items were great as well. So thank you all. ... More

Edison was great! He always did what he said he would do and greatly appreciated his commitment and follow through on details while balancing the the best interests of his company and keeping the buyer(me) happy. I’d hire him to work for me.

Very nice set of people that work with highland home, even when my approval was delayed, they were very patient with me. The finishing of the house is topnotch, everyone that comes to my house always ask me, who is your building? They did a great job. I will always recommend Highland home.

Geoff has been amazing thru out the entire process

Very helpful and always available

From the moment we visited the house for the first time, the team (Anna, Drake, etc) has been nothing but phenomenal. Prompt answers, accommodating, and ready to make our lives easier and (even more) pleasant. The quality can be seen since you set foot on a house built by them.

Terrific experience going through the process of a new build. The construction supervisor, Geoffrey, was fantastic and communicated promptly.

Here's a review you could use: --- We had an outstanding experience with Highland Homes, and we couldn't be happier with how our new home turned out! Our construction manager, Glen and Kevin was amazing throughout the entire process. From start to finish, they addressed all our questions, and ensured that everything ran smoothly. His attention to detail and commitment to quality were evident in every aspect of the construction. Glen’s professionalism and care made the entire experience stress-free, and we are beyond pleased with the results. Thank you, Highland Homes, for delivering our dream home and for having such a fantastic team, especially Glen ... More

Its really good response and immediate action.

From my first interaction with Nelli and her team, the buying experience was better than I had ever experienced before. Nelli was patient and very knowledgeable. The help I received from Lindsay during the lending process was very professional and basically stress-free, which is unusual. Brandon and Ashley made the building of my home extremely pleasant because they were so patient, knowledgeable, an Very Responsive to any issue or question that I brought to them - and I had many questions and requests. The quality of the basic level of materials used was above what I had expected, and of course any upgrades were exceptional as well. The quality of workmanship was great in most instances, but did have to be revised in some areas, which I guess is to be expected, so overall - it was very good. I am happy with my home and glad that I chose Highland as my builder, and I would again. ... More