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Highland Homes Reviews in Fort Worth, TX

What Fort Worth Homeowners Have to Say About Highland Homes.

Read all 161 verified reviews from homeowners that built a new home with Highland Homes in the Fort Worth area. Fort Worth homeowners have rated Highland Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4.6 out of 5 stars in Fort Worth Area

161 Reviews in Fort Worth Area

Ratings by Category

Overall 4.6

Quality 4.3

Trustworthiness 4.6

Value 4.4

Responsiveness 4.6

Highland Homes in Fort Worth Area

View Homes

Customer Reviews

TODD & CLAYTON WERE VERY RESPONSIVE THRU THE ENTIRE PROCESS

  • Daniel S.
  • Verified HomeBuyer
  • December 25, 2024
  • Aledo, TX

Am generally happy with my new home. There are some items that need to be corrected but I am sure that the building supervisor Clayton will assist me in correcting them

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great Experience with Highland Homes

  • Elixzine K.
  • Verified HomeBuyer
  • January 31, 2023
  • Mansfield, TX

Working with our Highland Homes sales counselor and project manager was a great experience from beginning to end. They were very pleasant and responsive to our needs and questions.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Kyle, Sydney, and Ryan are exceptional and rate a perfect "10" in my book for customer service.

  • Deborah K.
  • Verified HomeBuyer
  • January 18, 2023
  • Mansfield, TX

Sales and office employees were very "customer service" oriented, which was a nice change from what I've experienced in the past with a particular homebuilder. The construction manager is awesome and goes out of his way to accommodate and fix any issues.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great Service with Highland

  • Jeff H.
  • Verified HomeBuyer
  • January 10, 2023
  • Mansfield, TX

The customer service and responsiveness is great. All questions and issues are quickly addressed.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Beautiful Comfortable Home

  • Frankie M.
  • Verified HomeBuyer
  • May 26, 2022
  • Aledo, TX

The sales staff are really wonderful and helpful, especially Layne. I was under contract for well over a year before my home was completed. He was very responsive to any questions or concerns. My construction manager, Aaron is also great. He kept me updated on every stage of construction. My only complaint has been the overall sloppiness of many of the subcontractors. There were paint splatters/drips everywhere on every surface, construction debris left in the yard, landscapers installing grass and flower beds over debris and rocks, scratches on several windows, etc. Aaron is continuing to ...

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

high quality build with attention to detail

  • James S.
  • Verified HomeBuyer
  • May 24, 2022
  • Fort Worth, TX

high quality build with attention to detail.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Highland Homes - very responsive, and took care of any issues that we were faced

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Arlington, TX

very responsive, and took care of any issues that we were faced with

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Highland Homes - Both our builder and sales lady were very professional and attentive

  • Stefanie B.
  • Verified HomeBuyer
  • February 01, 2022
  • Arlington, TX

Both our builder and sales lady were very professional and attentive to anything we needed, including responding to texts and emails. The whole process was excellent! Only issue was a bowed framing around the master shower. We expected a much higher attention to detail on the construction side.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great service all around

  • Jace N.
  • Verified HomeBuyer
  • November 01, 2021
  • Fort Worth, TX

Would highly recommend Highland Homes

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Smooth move in

  • Zia K.
  • Verified HomeBuyer
  • September 02, 2021
  • Aledo, TX

I purchased this HH home at the finished stage. The buying, closing and move in processes were smooth. The build quality looks good. Interior details were a bit sloppy. The appliances were “builder grade”. Jason, our project manager was responsive and took care of most issues, though he seemed to have lost steam after a while. :-) All in all a positive experience.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Highland Homes - Debbie was great!

  • Ashley O.
  • Verified HomeBuyer
  • April 10, 2021
  • Haslet, TX

Debbie was great! She never once pressured me into doing anything I didn’t want to do and was very responsive. Her communication is superb (even after the closing). You can tell that she is genuinely on your side and wants what you want.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Outstanding Customer Service

  • Robert L.
  • Verified HomeBuyer
  • September 16, 2020
  • Arlington, TX

Our construction manager, Ben, provided outstanding customer service from start to finish. This includes guidance on a number of upgrades that we considered, as well as, immediate repair and replacement of the very few items that were not quite right. Ben's expertise and good attitude throughout the process was greatly appreciated.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

I Love My New Highland Home!

  • Karen G.
  • Verified HomeBuyer
  • August 09, 2020
  • Arlington, TX

The house is beautiful, and our builder Ben has been very responsive about taking care of some little things that need to be fixed. Overall, the workmanship is good, and my husband and I are very pleased.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Purchase review

  • Cameron H.
  • Verified HomeBuyer
  • December 18, 2019
  • Aledo, TX

Timing was great. There were several small items that were not complete at closing that we are still waiting on: peep hole, paint touch up, etc. While we appreciate the design center not up selling, there are a few things we would have gladly added: too coat of paint to the walls. We are quite disappointed in the quality of the paint/ texture. It is impossible to clean without scratching the paint or chipping the texture. We have never experienced this and feel it is a big miss from the designers. We would also have put a top coat on our floors if we had known the option was there. We ...

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

New home

  • Ryan R.
  • Verified HomeBuyer
  • October 22, 2019
  • Aledo, TX

Kate and Jet are excellent. Very responsive.

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Mccaslin

  • Kanisha R.
  • Verified HomeBuyer
  • December 26, 2024
  • Mansfield, TX

Everything was great but Highland could use better trades. There are too many redos that cost Highland or the buyers money. They can get real lazy and it shows. If Highland doesn't demand perfection from its trades, it may start to have a negative reflection towards Highland due to the cost of the home vs some of the lack in workmanship by its team of trades.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Highland has been great, paint contractors not so much!!!

  • Nicholas E.
  • Verified HomeBuyer
  • July 12, 2023
  • Aledo, TX

Everyone I have worked with at Highland has been great, and the after sale responsiveness, when there have been issues have been great. I would say a couple of their trades are lacking. Small things like the front door knob falling off, while an easy fix, is a little frustrating. My one major complaint is on the interior paint. The quality of work is sub par, and even the lightest bunk against a wall causes scuffs. I believe this is due to the use of flat paint and also very things spray application. I have a feeling I will need to have the entire interior repainted, which is not going to be ...

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Worth it

  • Robert L.
  • Verified HomeBuyer
  • July 12, 2022
  • Aledo, TX

We loved working with kate

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Highland Homes - Great builder.

  • Jennifer O.
  • Verified HomeBuyer
  • July 21, 2021
  • Haslet, TX

Great builder. Enjoyed working with Sales- Debby and Builder- Xavier

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Very responsive and fixes issues quickly

  • Aaron K.
  • Verified HomeBuyer
  • May 20, 2021
  • Aledo, TX

We had a wonderful experience with Highland Homes. While at times it was stressful, as homebuilding can be, Aaron & Layne were always quick to resolve any issues and make things right. They were both very responsive and happy to call us whenever we needed. It felt like we were building a home with family. We did feel like some of the more detailed aspects of the house were initially completed poorly but our builder made sure to have the contractors come out and fix things to a more expected level. Even after closing, both Layne and Aaron have been super responsive to any minor issues that ...

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Very responsive & friendly

  • Nancy M.
  • Verified HomeBuyer
  • April 15, 2021
  • Aledo, TX

Easy to work with & corrected things I saw in my home that bothered me

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Highland Homes - Very good

  • Anonymous
  • Verified HomeBuyer
  • December 29, 2019
  • Fort Worth, TX

Very good

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Sales woman and the finance department

  • David Y.
  • Verified HomeBuyer
  • July 14, 2021
  • Arlington, TX

The devil is in the details. There are many details that did not get addressed by the construction manager. Lawn isn’t level lots of bumps which cause low spots when mowing, wood floors have hollow spots, grout in master, pencil lines on tile, smudges on paint on the ceiling and higher areas, when appliances (back ordered) were installed the damaged the trim and the wall paint, breaker for Christmas light flips back to the middle, kitchen drawer doesn’t soft close like it should. After reading the reviews for highland I was excited to build with them but I am a little disappointed in the ...

Highland Homes responded:
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Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Great House, bad lender

  • Will S.
  • Verified HomeBuyer
  • December 06, 2022
  • Aledo, TX

We love everything about our new home. We loved everything about the process leading up to purchasing it as well. The only issue we had with Highland at all was their lender Beau, who worked up all of our information wrong because he admittedly was preoccupied while taking phone calls with us and it almost cost us dearly.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Reputable Builder !!!

  • Maryann A.
  • Verified HomeBuyer
  • November 30, 2022
  • Mansfield, TX

Overall we had a great experience working with Highland Homes team here at M3. Our construction manager, Blake did a fantastic job overseeing the construction of our home from start to finish. We will continue to recommend Highland to friends and family as a reputable builder.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5