Highland Homes Reviews in Fort Worth, TX

Terrific

Great homes with good sales and building team. Open fast communication with no hassle.

Very good

Timing was great. There were several small items that were not complete at closing that we are still waiting on: peep hole, paint touch up, etc. While we appreciate the design center not up selling, there are a few things we would have gladly added: too coat of paint to the walls. We are quite disappointed in the quality of the paint/ texture. It is impossible to clean without scratching the paint or chipping the texture. We have never experienced this and feel it is a big miss from the designers. We would also have put a top coat on our floors if we had known the option was there. We have small dogs that escape the fence often. We are in the process of adding additional fencing to keep them in and safe. ... More

From loan application to actual purchase has been the best home buying experience I've ever had. Quality construction, finish work, and efficiency. Customer service outstanding and very responsive. The few minor issues I had after move in were quickly resolved. I will enjoy my new Highland home for many years and it was a worthwhile investment.

First time homebuyer and could not be happier

Kate and Jet are excellent. Very responsive.

I rated the quality of workmanship as 4 of 5 stars because no home is PERFECT when one moves in. There were small things we found after living in the house for a few weeks, but that has been our experience with six other homes over the years. Having said that, the value of the home is fine and meets today's standards. The trustworthiness in building the home and the responsiveness to the issues discovered are excellent. The foreman who built the home is incredibly responsive to any issue discovered and is wonderful to work with. The sales, contracts, and all other agencies as part of the Highland business were all exceptional: informative and responsive and diligent! ... More

We have had several minor issues with our new home purchase from Highland Homes and they have all been taken care of in a timely manner. Thank you.

The devil is in the details. There are many details that did not get addressed by the construction manager. Lawn isn’t level lots of bumps which cause low spots when mowing, wood floors have hollow spots, grout in master, pencil lines on tile, smudges on paint on the ceiling and higher areas, when appliances (back ordered) were installed the damaged the trim and the wall paint, breaker for Christmas light flips back to the middle, kitchen drawer doesn’t soft close like it should. After reading the reviews for highland I was excited to build with them but I am a little disappointed in the quality of craftsmanship. ... More

We love everything about our new home. We loved everything about the process leading up to purchasing it as well. The only issue we had with Highland at all was their lender Beau, who worked up all of our information wrong because he admittedly was preoccupied while taking phone calls with us and it almost cost us dearly.

Great experience with the sales team.

Overall we had a great experience working with Highland Homes team here at M3. Our construction manager, Blake did a fantastic job overseeing the construction of our home from start to finish. We will continue to recommend Highland to friends and family as a reputable builder.

Our builder and sales experience have been impeccable. Both Kris (builder) and Lane (Sales) were incredibly responsive to our needs. We would absolutely recommend Highland Homes.

Many models available in HH with good quality

We love our home and location. The only thing we would have liked during the build would be more attention to detail, quality control and workmanship, all of which would have been taken care of with an on site construction manager. An onsite punch list during the build with each and every contractor/crew for accountability would have alleviated most of these problems. The construction site was Always a mess compared to other builders in the area and a lot of followup work was needed during and after the finish to bring it up to acceptable.

Good experience overall, would recommend Xavier

Highland was very responsive when we had an issue needing repair. They followed up to ensure the problem was resolved.

We love our highland home! The first builder project manager we had did not send updates and we didn’t feel included in the building process. We had several glitches through the finance and closing processes with document recording, closing dollar amount, holding keys at closing over $50 that was a quality review issue on the title and finance side and last minute upgrades that had to be installed. When Jesse came in and took over near closing he has treated us not only fairly but has gone above and beyond to ensure everything in our home is satisfactory for us. Jesse was patient, fair, honest and we trust his word. ... More

As with anything there will be issues. Highland does go above and beyond to make sure that you, the customer is satisfied and happy with your purchase. Can’t say that about too many other builders.

Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future.

The Highland employees are very friendly and helpful. Building a new home Is a very complex process, so be sure to document everything and try to be as involved during the construction process, as possible. We are not pleased with the masonry sub-contractor but understand they have since replaced them. Highland also appears to be genuinely concerned about taking care of any warranty issues. Overall it was a fun and exciting experience. We love our new home and recommend Highland Homes.

The Highland Homes sales and construction staff make this builder pleasant overall, which is why I gave it a higher "star" rating. The staff is incredibly responsive and wants to make things right and on time. My only disappointments are with the finish-out selections in some areas throughout the townhome, which are subpar and could be brought up a notch without hurting the bottom line. There simply in no excuse for some the cheap choices. For Example the dome lights in the bedrooms. These are so incredibly cheap, ugly and frankly insulting. But I will leave it at that. I am a pleased but I wish for more within reason...... ... More

As first-time home buyers, our journey with Highland Homes has been a relatively positive experience overall. Choosing a builder can be a daunting task, but Highland Homes has proven to be a reliable and commendable choice for several reasons. The craftsmanship exhibited in our home is notably commendable. From the foundational elements to the finishing touches, the quality of construction stands out. We appreciate the attention to detail and the overall sturdy build of our home. It goes without saying, there have been minor blemishes and missing items that have needed to be addressed as no one is perfect, but so far nothing major has been found with our new home. One significant factor that drew us towards Highland Homes was the affordability they offered. Their pricing structure and mortgage rates were competitive, providing us with a good deal that aligned with our budget and financial goals as first-time buyers. This aspect made the whole process more accessible and less stressful for us. Moreover, communication with our builder has been positive. It's essential to feel heard and understood during the process of moving into a new house, and Highland Homes has been receptive to our concerns and queries. We appreciate their willingness to listen and address our needs throughout the process. However, there's room for improvement in their responsiveness to issues that arise post-construction. It seems like the building managers might be stretched thin, affecting the response time to certain concerns. Enhancing this aspect could further elevate the overall customer experience. In conclusion, Highland Homes has proven to be a reliable and suitable choice for us as first-time home buyers. The quality craftsmanship, affordability, and attentive communication make them a builder worth considering. While there are areas for improvement in their responsiveness to post-construction issues, our experience with Highland Homes has been highly positive, and we look forward to enjoying our new home for years to come. ... More

In general, Highland Home’s houses are beautiful and therefore the prices are high, but the details of the house are not perfect and need to be repaired many times. They will fix for you but the time they respond to my requests is very slow. and sometimes they will not time. I have moved in for 2 months and you will find the ground and grass outside is still very bad and In general, highland houses are beautiful and therefore the prices are high. but the details of the house are not complete and need to be repaired many times. they will fix it but the time they respond to my requests is very slow. and sometimes is not ontime. I have moved in for 2 months and you can see the landscape and grass outside is still very bad and messy. They were fixed but leftover a bunch of sod . They said that will haul them away on the next day but almost a week they still not come to pick them up. Other than the above problems, I think the rest is still good. ... More