Highland Homes Reviews in Houston, TX

I have had a overall positive new home building experience with Highland Homes from exploring home models, lot selection, design, build, pre close walk through, and warranty process.

From start to finish, the process was extremely smooth. The professionalism from the sales office, construction manager, and lender was absolutely outstanding. After moving in, I had a few minor warranty requests and the responsiveness to the issues were impressive and very much appreciated. I couldn't have chosen a better builder and would be the only one I would recommend in the entire development.

We decided to build with Highland because of the option to customize. Denise our sales rep was informative and thorough. Jim was our builder and he was truly a class act. I was so pleased with his responsiveness and his delivery of a great product. I love my home. We really built our forever home with Highland.

Overall great experience for us

We love our new Highland Home! We loved to high quality and beautiful layout, its perfect! Our Realtor, Kelli was/is amazing and has supported our home buying and move in from start to finish...she is a gem! We had a few one off's that were corrected immediately, however there were a few challenges with the large picture windows that needed them to be completely reframed and replaced. We are awaiting that to be scheduled, now that we know the issue. The construction manager is very friendly, however limited on his availability to assist timely or be present to ensure the communication with the contractor(s) on the issue is resolved with minimal impact to our time. I highly recommend Highland Homes as they are top notch, and the issues are minimal but timely for this new homeowner. ... More

On my first visit to the sales office, Hunter was able to knowledgeably answer all my questions- a crucial factor in my decision process. He remained responsive throughout the process offering design ideas that truly enhanced the home. I feel incredibly fortunate to have worked with Joseph as the CM from start to finish. The true test in any project of this magnitude is to observe how someone handles the inevitable challenges. Joseph was always the calm in the eye of the storm exhibiting professionalism and respect throughout. He was keenly aware that this particular build represented more than just a house. He instinctively said and followed through on the right things at the right time. In fact, I felt he treated this build as if it were his own. Highland is fortunate to have Hunter and Joseph who embody what it means to "get it done" and "do it right". Thank you for creating a beautiful home! ... More

They are very prompt at responding.

Overall experience is great. Love my new house.

From initial contact to post-closing issue resolution, Highland has been great to work with. Would definitely recommend them. One suggestion: for the study/office, having a pre-wired (or more) Cat5 drop would be ideal. For those that work from home, hard-wiring the computer to internet connections is infinitely better.

First, I couldn’t be more happy with our home quality. However, the aspect of the home purchase I loved the most was after the contract was signed and during the build. Both Cece (sales) and Jack (project construction manager) worked with us on all the things we wanted changed and corrected during the build as much as possible. They were relentless in trying to ensure everything was as perfect as possible when we finally closed. Many of the changes were “nit picky” but they always tried as hard as possible with an up beat attitude. Even after the close, warranty items have been handled with the same level of customer service with usually a follow up call the day after submitting. With all the horror stories you hear on buying homes, I can honestly say my experience with Highland Homes has been amazing. ... More

Christine and Javier did a wonderful job helping my family get into our new HH and kept us updated throughout the entire process.

Mack and Jonathan were great to work with.

Everyone on the team is knowledgeable, helpful and nice. The weekly construction calls keep us informed all the way through our build. Fantastic experience!

The entire process was an absolute pleasure. They’re were some hurdles with my selling process and this team was so very patient. They treated me like a person and not just a buyer. I really appreciate it.

Customer service was fantastic!

Highland is very customer responsive! They also made numerous changes to our floor plan which gives the feeling of a custom built home.

Highly recommend using Highland to build your next home

Great quality, value and dynamic team of peiple to work with

very good and high quality!

-Invested sales group that is not pushy and takes time to understand your needs -Project management team was great at updates regarding schedule -Project management team addressed issues in an efficient manner

Person was wonderful did a great job construction manager was the bestWhenever we found an issue they fixed it if we had a problem they found a solution great job

Follows through on commitments, and was great to work with.

I enjoyed the ability to choose from so many options while also receiving impressive standard options as well!

Trustworthiness throughout the whole process from start to finish.

Great experience working with the entire team from the sales team to the project management team.