Highland Homes Reviews in Houston, TX

I do love the Dorset townhome but there were some issues like shower and toilet backing up because a test ball was left in the plumbing. Roof leaking after a couple of days of rain. These were the worst problems. All others were minor. When I purchased my last home I received a manual with detailed information on my home. Take note Highland.

Some cracks on the wall and protrusions that occurred throughout the building after a month residing the home. Indicates issue with structure. Wall holding garage door frame on the side cracked. Sloppy paint in areas where there is visible sheen/general unevenness. Even with fixing minor issues and given a period a to review them and have builder go over them it was impossible to catch everything before signing. It's annoying some of the media/home consoles like doorbell and thermometer are service locked and was a pain to configure and gain access to and wifi extender.

My experience with Highland Homes was remarkably smooth and transparent from start to finish. The process was streamlined and stress-free, reflecting their commitment to customer satisfaction. The quality and value of our home exceeded our expectations, with exceptional craftsmanship and design, making it a solid investment. The team was professional and responsive, ensuring all our concerns were promptly addressed. Choosing Highland Homes guarantees quality, value, and outstanding service, making them a top choice for anyone prioritizing customer satisfaction and craftsmanship.

Going into buying a home, we were thrilled to choose Highland Homes. After the process we have gone through I would not recommend to anyone based on quality of workmanship and repetitive issues with work being incomplete or done poorly. Overall a very poor experience.

It’s been great experience

overall supervision of the trades was weak. many mistakes were made and not caught or addressed in a timely manner resulting in very poor fixes made late in the process. overall fit and finish of the home is poor. home was started months later than expected and process took longer than it should have. we are still in the process of having items repaired/finished months after closing. I am being left to manage the trades. I would not recommend Highland homes to other buyers

From the beginning, Highland Homes truly took care of our family. Both Mac and Stephanie in the sales department aided us in our selection of homes and guided us through options to make our home a reality. Amanda, Karen, and Arati took care of the financing and truly were innovative in finding ways to ensure a successful closing. Keith, by far, has been the best representation of the quality and standard that Highland Homes promotes to new buyers. His attention to detail, oversight, care and responsiveness really demonstrated the character of Highland Homes. If we move again, we will most definitely choose to build with Highland Homes. Nothing but 5 plus stars all around. I am sincerely grateful. ... More

Good so far .loved it

My fourth home build - and my worst. The quality of the workmanship is very poor.

We were sold the idea we were buying a high end or quality build. However, the home has been problem after problem so far and the builder in our opinion cut many corners during the build process . There seems to be little to no focus on build quality or craftsmanship.

Ed, Mac and Stephanie were great. They addressed all of my questions, comments and concerns in a timely manor and made the entire process easy. Thank you!

It was great experience purchasing from Highland Homes. I love my home. Everyone I know that has a Highland home has positive feedback. If there's any issues, I can submit a request online and Keith is on it. He is fast and caring.

This is my second Highland Home and I am very happy with how everything turned out. They were with me every step of the way and continue to respond after closing if there are any issues. My first Highland Home was solid and my second home is just as beautiful. I would highly recommend this builder because they truly stand behind their product.

A LOT of lip service and passing the buck. Contractor blames the builder and visa versa. It’s been two months and still waiting for issues to be resolved. I firmly believe if my original sales person would not have left the WHOLE process would have been different and I would have had a positive experience. Mark leaving was a HUGE disservice to Highland homes. On a positive note, The people in the neighborhood are wonderful and I am sure I will be happier when I hire my own competent people to complete the work correctly and not do a Mickey Mouse job.

Our home buying experience was great. Everyone involved in the process was very responsive, patient, professional, and knowledgeable. We highly recommend Highland Homes. They used quality materials which made our dream home look great. Thank you

Our sales counselor Meghan was very easy to work with and did a great job explaining the various aspects of the home. Chris, the construction manager, was quite knowledgeable and responsive to our questions after closing. We couldn’t be more pleased with our purchase experience.

From Virginia/Bonnie to Andreas and Will, my experience has been wonderful. I love my home it is so beautiful from the plan to the choices the designer made in the home, the backyard—the width and the depth of the backyard. everything is beautiful. Andreas and Will have been responsive and very efficient. I’m thrilled. I couldn’t be happier… Will is the best such a doll. He cares. I’ve never seen such responsiveness and follow-ups. In summary, Highland Homes cares, and as Virginia said to me when I was looking at this home for all of a day before I made my decision – – “we want you to be happy” ... More

Our family felt prioritized and taken care of when purchasing our home. If we had questions, then they were answered. The team is very supportive and understanding. Thank you!

Sales Team was exceptional. From the day I toured the model homes to the day I moved in to my new home, the builder's team members were very attentive to my needs. The quality of the home is well worth the price.

I find Tm and Dalton to be very helpful in the process. Any issues that have come up Dalton has been amazing dealing with it.

The manager was fantastic even after closing he helped me.

I love the floor plan options, the experience with the sales team was simple and straightforward (no pressure). The construction project manager was awesome and very responsive throughout the construction and was very accommodating to my needs. When it comes to the quality of contractors' work, only a few were careful with their quality of work. Most of the contractors (painters, carpenters, dry wall people etc.) very VERY SLOPPY. I just don't understand how they would simply miss the spots that were either damaged during the construction or didn't get textured/or missed paint. I had to point out a lot of things that shouldn't have been there to begin with, and even then had to call back the painters a few times because they still kept missing regardless of the blue tape. While I am happy with overall purchase, very dissatisfied with the quality of work. However, I do appreciate the construction manager because he still takes care of any issues that I point out, and that really makes up for the sloppy work of the contractors. ... More

Colin was able to address our issues and concerns immediately. He has great communication and gets things done promptly. We really appreciate all his efforts to ensure we are satisfied with our new home.

Lovely home. Could seem a bit rushed. Very responsive.

Overall great! The builders are informative and quick response when needed!