Highland Homes Reviews in Houston, TX

Working with Hector Duenas during sales negotiations and contract signature was very smooth. He was very helpful, responsive and solution oriented. Dealing with Highland Home Loans was not very pleasant. We had to work with 3 different people for several months. We asked 20% mortgage of the house value and at the last minute, 4 weeks prior to closing, our application was rejected which put us very stressful situation. There is a room to improve the screening & approval process at Highland Home Loans. In our case it should have taken 30 mins to accept or reject our application rather than months for a person with a basic financial knowledge. Our project manager Jonathan Mayfield was excellent. He explained us all civil & mechanical details related to the house, addressed any concerns or minor quality issues timely. He is very professional and supportive. It was a great pleasure working with Jonathan. There are few things to improve on quality & layout in or around the house. Such as AC unit blocks the entrance to the backyard, fireplace does not have installed igniter. ... More

Highland was very responsive during the home buying process and quickly resolved any concerns identified on our walkthroughs. We've had a couple months in our house now with no issues and are very content.

It’s been great experience

I find Tm and Dalton to be very helpful in the process. Any issues that have come up Dalton has been amazing dealing with it.

Lovely home. Could seem a bit rushed. Very responsive.

My experience with Highland Homes goes back to the 80’s as a child, when my parents purchased two Highland Homes in the Dallas area. So, when it came time to purchase a Highland Home for my own family, the decision and trust in the brand was easy, already proven, and well established. I will say that my own experience on the construction side wasn’t flawless, but when it came time to make things right and address found issues, responses and actions taken were swift . Highland Homes, like many truly customer-centric corporations, continues to solidify that their customers (and their name/brand) is important in their continued success. For this reason… I wouldn’t hesitate, if needed, to purchase another Highland Home in the future. ... More

Unfortunately, the barn door has been mistakenly built (not per dwgs), and it's been 2 months without a resolution to this mistake.

We are blessed to have made this purchase with highland . Quality was excellent.

Buying experience excellent but too many amenities were upgrades. Superintendent not as attentive once you’ve gone to closing. No real follow through.

Everyone we interacted and worked with at Highland were great. The Bridgeland sales, admin and construction folks were very knowledgeable and attentive to our needs. I highly recommend Highland as a conscience and professional organization.

The tile in the master bath was not up to par but he came back and made it look better. the first painters were terrible, there chaucking sucked but Harrison brought in another painter and they were great, we had a problem finding the brick must of the samples they didn't make anymore. All other issues were done except the floor they have it schedule some time in December

Overall they are very good, a pleasure to deal with. Afer purchasing the house, we've found some materials that lack quality, small items, but they should pay mor attention to those details

Working with our salesman, Hector, was great. He could be working on 10 projects and never miss a beat! Our builder, David, made great effort to accommodate our wishes-even when they couldn’t get our first choices in tile. They ripped a whole section out to redo tile to keep our original vision. After moving in, there have been the inevitable kinks. I’ve been impressed with every worker who has come back to make things right.

This experience was perfect for me. Every wish was fulfilled and timely. All the services of the home was taken care of by knowledgeable trade personal. I had no worries and this is so important at 85 years old. Service at its very best and I love my Highland Home.

Overall a great experience. I thank you.

Jason was great sales person and Jared was also great. Communication was great and upto our satisfaction. The only constructive feedback I would like to give them is that they should be consistent in offering upgrades to the neighbors for example there was an option to add a gate on the back fence which was missed for me where is there a couple of options that were missed for my neighbors. If there is a script that they can follow or list of items that they can follow for upgrades or any other things that could be great. Also there should be a way to record the walk-through meeting when they explain everything because it is hard to remember in the excitement of looking at the home. Overall it was a great experience some minor things like the above can be improved here and there ... More

I have had a overall positive new home building experience with Highland Homes from exploring home models, lot selection, design, build, pre close walk through, and warranty process.

It was not an easy process given the nature of the market. Denise was supportive and attentive every step of the way. In addition to that, everyone that worked with us was supportive-we are grateful, and happy with our purchase.

It has been a great experience doing business with highland

From start to finish, the process was extremely smooth. The professionalism from the sales office, construction manager, and lender was absolutely outstanding. After moving in, I had a few minor warranty requests and the responsiveness to the issues were impressive and very much appreciated. I couldn't have chosen a better builder and would be the only one I would recommend in the entire development.

We decided to build with Highland because of the option to customize. Denise our sales rep was informative and thorough. Jim was our builder and he was truly a class act. I was so pleased with his responsiveness and his delivery of a great product. I love my home. We really built our forever home with Highland.

I purchased an inventory home. The purchasing experience was great, smooth sailing and closed on time. The sales representative and finance team were very responsive and courteous. The minor problems were readily addressed by the Quality Management team.

Overall great experience for us

We love our new Highland Home! We loved to high quality and beautiful layout, its perfect! Our Realtor, Kelli was/is amazing and has supported our home buying and move in from start to finish...she is a gem! We had a few one off's that were corrected immediately, however there were a few challenges with the large picture windows that needed them to be completely reframed and replaced. We are awaiting that to be scheduled, now that we know the issue. The construction manager is very friendly, however limited on his availability to assist timely or be present to ensure the communication with the contractor(s) on the issue is resolved with minimal impact to our time. I highly recommend Highland Homes as they are top notch, and the issues are minimal but timely for this new homeowner. ... More

On my first visit to the sales office, Hunter was able to knowledgeably answer all my questions- a crucial factor in my decision process. He remained responsive throughout the process offering design ideas that truly enhanced the home. I feel incredibly fortunate to have worked with Joseph as the CM from start to finish. The true test in any project of this magnitude is to observe how someone handles the inevitable challenges. Joseph was always the calm in the eye of the storm exhibiting professionalism and respect throughout. He was keenly aware that this particular build represented more than just a house. He instinctively said and followed through on the right things at the right time. In fact, I felt he treated this build as if it were his own. Highland is fortunate to have Hunter and Joseph who embody what it means to "get it done" and "do it right". Thank you for creating a beautiful home! ... More