Highland Homes Reviews in Houston, TX

Denise is a great sale person. She knowledgeable, attentive, and listens to her clients.

My experience was very easy. I signed, went to the design center and before I knew it I moved in! The communication was very good throughout the entire process.

Excellent support has been provided for early closing of the house and scheduling of all repair works. All identified items were addressed exceeding our expectations.

Working with Hector Duenas during sales negotiations and contract signature was very smooth. He was very helpful, responsive and solution oriented. Dealing with Highland Home Loans was not very pleasant. We had to work with 3 different people for several months. We asked 20% mortgage of the house value and at the last minute, 4 weeks prior to closing, our application was rejected which put us very stressful situation. There is a room to improve the screening & approval process at Highland Home Loans. In our case it should have taken 30 mins to accept or reject our application rather than months for a person with a basic financial knowledge. Our project manager Jonathan Mayfield was excellent. He explained us all civil & mechanical details related to the house, addressed any concerns or minor quality issues timely. He is very professional and supportive. It was a great pleasure working with Jonathan. There are few things to improve on quality & layout in or around the house. Such as AC unit blocks the entrance to the backyard, fireplace does not have installed igniter. ... More

I find Tm and Dalton to be very helpful in the process. Any issues that have come up Dalton has been amazing dealing with it.

My experience with Highland Homes goes back to the 80’s as a child, when my parents purchased two Highland Homes in the Dallas area. So, when it came time to purchase a Highland Home for my own family, the decision and trust in the brand was easy, already proven, and well established. I will say that my own experience on the construction side wasn’t flawless, but when it came time to make things right and address found issues, responses and actions taken were swift . Highland Homes, like many truly customer-centric corporations, continues to solidify that their customers (and their name/brand) is important in their continued success. For this reason… I wouldn’t hesitate, if needed, to purchase another Highland Home in the future. ... More

Unfortunately, the barn door has been mistakenly built (not per dwgs), and it's been 2 months without a resolution to this mistake.

We are blessed to have made this purchase with highland . Quality was excellent.

Everyone we interacted and worked with at Highland were great. The Bridgeland sales, admin and construction folks were very knowledgeable and attentive to our needs. I highly recommend Highland as a conscience and professional organization.

It was not an easy process given the nature of the market. Denise was supportive and attentive every step of the way. In addition to that, everyone that worked with us was supportive-we are grateful, and happy with our purchase.

I purchased an inventory home. The purchasing experience was great, smooth sailing and closed on time. The sales representative and finance team were very responsive and courteous. The minor problems were readily addressed by the Quality Management team.

Very professional caring and considerate. The whole process was great and stress free.

Build was fast and easy. Quality of material lacks and would have really liked a final clean to have the House ready to move in.

By purchasing the model home. We did find some odds and ends that was damage which we understood because the house was a model home. But the garage was new and broke in a couple weeks. I can say Highland did not Wasted no time making sure the contractor took care of it ASAP. Other then that we love our home.

We were very happy with our homebuilding experience. In an era of shortages and delays, everything was on time and on budget. Our contact at Highland Homes was very knowledgeable and they were willing to work with us on some floorplan customizations that really made the home ours. We are enjoying getting settled!

We had a great experience with Highland Homes. We had a tight moving window, and our house was finished and ready to move in right when we needed it to be. Thanks to all the Highland Team for making it happen!

The overall experience has been great including our local rep: Troy and construction POC: Layne. The only area we have to be honest about is the Quality of workmanship & materials...

Just in one word. Awesome.

Great professional staff, The contractor was very polite and cooperative, He really listen the issue raised by us and address at the spot or deliver as per the promise. The house is in a nice condition and i am sure it will be like this for long. Thank you

Hunter and Dustin work well together ! Dustin really cares about helping us resolve the Home Warranty issues. We really appreciate his diligence. Hunter has come through on referrals after the purchase to get small projects done. Thank you!

Overall satisfied, it’s a very beautiful house and we love it. The only thing is that the contractor forgot to build a linen closet for our upstairs. Now that we closed, they didn’t go back in to fix it.

Love the home. Glenn in sales and Tommy the construction manager did an outstanding job. They made the process smooth from begining to end.

In general it was a great experience, we were informed every week about the status and progress of our home, We haven't had issues in our house and for those that were found (minimum details), those were solved immediately... Jared is an excellent project manager, always available and ready to provide feedback and support as needed.

Great customer service!! This is their greatest quality that Highland Homes have achieved. They are always willing to fix any and all genuine issues that may occur. Overall home design and quality is very good.

Quality, Value & Great Design