Highland Homes Reviews in Houston, TX

Excellent experience with the Highland Homes team on our new house.

Very happy with our first home. We’ve heard great things about Highland Homes and so far it has met all expectations we had coming into our purchase. Would recommend to anyone looking for high quality.

Enjoy working with Mike and Makenna. Very responsive. We're having some minor issues with the house now and Makenna is getting them addressed. Appreciate the Highland Team Elyson @ 80ft section.

My salesman Hector was fantastic and very easy to work with. I would go as far as to say, if wasn’t for him, I don’t think I would have gone through with the build. The design center person wasn't very helpful. She was not aware of the costs of most choices and or upgrades which made it very difficult make choices and trying to stay within a budget when we are only allowed a certain amount of to me in the design center. The choices are limited. Our particular floor plan, we weren’t allowed to do similar features like waterfall edge on the counter tops or a decorative hood vent in the kitchen. If I had known that from the beginning I might not have bought the home. 600k plus home and I have an apartment looking hood vent. Most items in the design center are extremely overpriced. 7-8k for moen black faucets and fixtures in 2500 sqft is massively overpriced. Most items in the design studio are just as overpriced. I easily overpaid for the house by about 75k. Spending nearly 150k over the base price (even with the builder incentives) was definitely not part of my thought process going into the build. The builders lender appraised at purchase price to approve the loan, but I’m not so sure it would sell for what I purchased it for. I don’t ultimately ever plan to move so I’m content with the house, but think there were things that could have been done to increase the transparency. In the end the quality is decent and the cost is over priced. I don’t feel like I will have quality issues like with some other builders so that does give me peace of mind. The best part about the house is the layout. One of the best layouts I have seen in any model regardless of price. Also, the tall ceilings standard was a really nice touch. ... More

Great buying experience. Had some issue with quality but all resolved with some time.

It’s been great experience

Lovely home. Could seem a bit rushed. Very responsive.

Buying experience excellent but too many amenities were upgrades. Superintendent not as attentive once you’ve gone to closing. No real follow through.

Overall they are very good, a pleasure to deal with. Afer purchasing the house, we've found some materials that lack quality, small items, but they should pay mor attention to those details

Overall a great experience. I thank you.

It has been a great experience doing business with highland

Overall a good choice for my family

Painter didn’t do a good finishing

Naturally, issues will arise when building a home. In every challenge, our salesperson and job foreman were helpful, positive, and made sure our needs and expectations were met.

Great experience with Highland Homes.

Everyone has been helpful & kind throughout the process.

Very responsive and good quality

Highland stands behind there product.

Highland homes’ plans really stand out with the high ceiling and open floor concept.

From the initial meeting with the sales rep to the final walk through, everything was easy. The sales person worked hard to get me what I wanted as far as the design budget went, so I didn’t have to sacrifice a lot as a single mom. My builder emailed me weekly to keep me in the loop as the building process progressed and was responsive to my questions or concerns. Highland has so many upgrades that are part of their standard package. I absolutely love my home!

Liked the staff and home

I love my new home. It was worth the minor issues with workmanship when moving in.

Finish work--paint, drywall and tile--could have been much better. There are multiple corners of walls/bottom trim that are not square and/or even. Highland Homes is correcting all of the issues however, would have rather had the finish work completed properly the first time. I am most pleased with the windows and doors installation. The wooden floors which we chose (which covers most of the downstairs) was installed properly and looks great. And I feel that Highland Homes does an excellent job with installation and design of the Trane Heating and Air Conditioning system--very efficient and very well balanced. Follow up from contractors/sub contractors has been prompt and professional. Our Highland Homes Construction Manager was attentive to our requests and kept us engaged and informed. Yes, I would purchase another HH!!! ... More

Great experience and level of professionalism. Made the experience seamless.

Jason was great sales person and Jared was also great. Communication was great and upto our satisfaction. The only constructive feedback I would like to give them is that they should be consistent in offering upgrades to the neighbors for example there was an option to add a gate on the back fence which was missed for me where is there a couple of options that were missed for my neighbors. If there is a script that they can follow or list of items that they can follow for upgrades or any other things that could be great. Also there should be a way to record the walk-through meeting when they explain everything because it is hard to remember in the excitement of looking at the home. Overall it was a great experience some minor things like the above can be improved here and there ... More