Highland Homes Reviews in Houston, TX

Dear Highland Home, I am writing to express my dissatisfaction with the quality of the home I purchased and the customer service I have received since moving in. I have experienced several quality issues, including: • Loose doorknobs (multiple times) • A bathtub with scratches and dents (the builder representative accused me of being picky and said they didn't think they could meet my expectations) • A broken faucet handle • Walkway cement with footsteps on top (the builder representative argued with me for 15 minutes about why I didn't bring this issue up during the walk-through) Master bath with water leaks through glass • A busted fence (the builder representative refused to take accountability for this damage, which was caused by the next-door builder) I purchased a Highland Home specifically because of your reputation for quality. However, the customer service I have received post-sale has been contentious and unhelpful. I have been met with pushback at every step of the way. I am requesting that you immediately address the quality issues with my home and provide me with the level of customer service that I expect from a company with your reputation ... More

Overall they are very good, a pleasure to deal with. Afer purchasing the house, we've found some materials that lack quality, small items, but they should pay mor attention to those details

Highland Homes went above and beyond to ensure that my family was happy and excited about closing on our new home. Any questions we had were always answered and any concerns addressed in a timely manner. We couldn't have asked for a better experience.

This was our 2nd Highland Home purchase. We felt very comfortable and understood the home building process with Highland. We love the craftsmanship and the quality material they put into the home. We would not hesitate to build with Highland again.

Hector and David were very responsive and attentive through the entire process.

A lot of issues after the fact

The overall experience was pretty good. The builder was very quick at responding to questions. The painters could be more careful. The people who install the quarter round at the base of a kitchen island were not very precise in cutting it to the right length and as a result there were gaps between the sections. Also the flooring people cut a piece of the flooring too short so now there is a place where there is a gap of space between the flooring and the island in the kitchen.

Highland homes builds a nice home . But with that being said I have had some very frustrating things happening for 2 months now . Electrical problems. Still are ongoing .

From our sales rep to our construction manager and even getting called by regional supervisors. Everyone seemed to have one thing as a priority and that was to make sure we had the exact home we wanted. They were so accommodating we felt like we had a custom home builder and took such great care that we had no issue in trusting they would take care of us. Even our realtor was floored by the care they took with our house and all the things she told us to look out for were no where in our concerns with Highland. If we ever build again we will look for another neighborhood to ensure we could get another highland home again. ... More

We had high hopes given the options and level of detail when we purchased our build. Then it was delay after delay. Then a rush to close before things were finished, only to find out that key utilities weren’t even up. Only after contacting the ceo for the master builder did we get anything addressed, I blame highland homes for rushing into closing without checking everything, had we known we would not have closed when we did. I’m still dealing with finish items that weren’t addressed with the home prior to closing because it’s now MY responsibility, not theirs to deal with the subs. We closed 3 months ago. ... More

I love the location and do like my home but there were a lot of things left undone after close that took 3 months to correct. Prompt communication is not their forte. I am hoping a year or two from now I can look back and say I got a good quality home. It’s too early to tell.

As a home buying experience Highland was able to answer any questions, great neighborhood and amenities. Some work was an issue in the beginning, but was quickly fixed! Overall, very satisfied with our home.

Working with our salesman, Hector, was great. He could be working on 10 projects and never miss a beat! Our builder, David, made great effort to accommodate our wishes-even when they couldn’t get our first choices in tile. They ripped a whole section out to redo tile to keep our original vision. After moving in, there have been the inevitable kinks. I’ve been impressed with every worker who has come back to make things right.

Everything from the purchase price, walk through, mortgage, closing, and checking in after closing were so seamless and perfect. They took such great care of me. It’s my second highland home and I’m happy to be back in one!

Elder is the man! Great salesman and even better person.

Highland Homes has been taking too long fixing things around the house under warranty. Some items were detected before closing and few months later we are still waiting for these items to be fixed. Builder’s grade quality items and attention to detail is almost none. Highland homes says they contact the owner within 48 hours to fix warranty claims, it has been months, with both phone calls and emails, we are still waiting.

Great sales team, helped us through every phase. Not everything was finished at closing and construction supervisor promised everything would be done very soon. Over 2 months later we still have a lot to be done. Funny how once they have their money very little, other than empty promises, happens. I wonder when they’ll get around to fixing the details???

This experience was perfect for me. Every wish was fulfilled and timely. All the services of the home was taken care of by knowledgeable trade personal. I had no worries and this is so important at 85 years old. Service at its very best and I love my Highland Home.

Helpful in the beginning. However, once we paid off for our unit the response got somehow slower. A lot slower i might add. Depends on your personal standards. I , personally wish they would focus more on detail. Life is made out of small things anyway and for or the $ they asked for our house we expected more serious professional kind of service. We paid for our unit 100% in full. Thank G.. we didn't have major issues like AC, Roof, Water, Foundation, or a anything of the kind. Generally speaking, my impression was a"spotty" kind of service,if there is such a category. A lots of room for improvement in the communication, job quality, responsiveness, and finishing department. Too bad but that's the truth. You hear a lots of " yes, no problem " but the reality is 87.5 % of the time you don't get the service you expect for the $ you paid in the beginning. But they are nice guys. I have no problem talking to them. Go figure! ... More

Overall a great experience. I thank you.

Jason was great sales person and Jared was also great. Communication was great and upto our satisfaction. The only constructive feedback I would like to give them is that they should be consistent in offering upgrades to the neighbors for example there was an option to add a gate on the back fence which was missed for me where is there a couple of options that were missed for my neighbors. If there is a script that they can follow or list of items that they can follow for upgrades or any other things that could be great. Also there should be a way to record the walk-through meeting when they explain everything because it is hard to remember in the excitement of looking at the home. Overall it was a great experience some minor things like the above can be improved here and there ... More

Was an awesome experience from start to finish. Very professional

Great experience with builder, any issues were fixed right away and flexibility given to change plans along the way, highly recommend them to anyone looking to build a new home!

Jared continues to be very responsive in providing contractor names after we closed. He was highly communicative during the build process in providing weekly updates and addressing any questions or issues.

Sellers provided false information along the process and would not honor their word despite have pictures, emails and texts to prove what they said. It is almost impossible to contact people local and at corporate to have issues addressed.