Highland Homes Reviews in Houston, TX

Overall, I'd give the experience 4 stars out of 5. Highland makes nice homes with good layouts that make you feel like you are in a bigger home, and don't pack the house with space you can't use. The houses have a lot of light and you can tell they are on a different level with quality. We were actually referred to Highland by some friends who lived in one in a different part of the state and loved it. The biggest disappointment was that when we moved in, there were several things on the house that weren't completed and should have been either verified or checked before we got there. We had to submit 7 warranty tickets within the first week of living in the home, for various issues ranging from the thermostat not going below 72 (due to a contractor lock on the thermostat), to the oven not being plugged in - general things which should have been addressed before we moved in. What I will say is that once we brought these things up/submitted warranty tickets, our Construction Manager helped out with getting repairs moving and everything was resolved in a very intrepid manner, and we haven't had any further issues out of the items we listed needing to be addressed. The people you work with are great and they are responsive to the warranty items, the only reason I can't give a perfect rating is because quite frankly the house wasn't ready when we moved in. Outside of that - which may likely just be my experience - Highland makes the best homes for the price range. ... More

When I had issues . The issue was taken care of quickly ! The people are really great at taken care of issues. That the guys doing work either over looked are just didn’t do ! Real quick response time and very polite . And helpful

Sales Rep and Builder were great to work with for the most part. There were some workmanship issues that remained unresolved at the time of closing, which was not satisfactory for us. Overall, we have a well built home.

Highland Homes made the home buying process very easy. Everyone from the builder to the loan officer were always available to answer questions. They made the process non stressful and go smoothly.

Elder is the man! Great salesman and even better person.

I think they can improve in materials and labor with better quality.

The buying process was great

Overall, the home is beautiful. But considering what we paid for the home, the small details should not have been overlooked. Doorknobs are crooked, gaps in the caulking between the floor and baseboards, doorframes aren't level, causing several doors not to shut properly.

Still trying to get things resolved after living here for two months. Worry about issues, I’ve heard about since moving in . Painting was poor.

Ensure work is done thoroughly and you have looked at everything. The contractors tend to miss things here and there.

My experience in purchasing a home with HighLands homes has been exceptional with the Sales rep. at WoodForest however not so well since the workmanship and quality build has been very poor and am highly dissatisfied since the many sub contractors hired on lacked experience, quality build, workmanship, poor judgment. These contractors did not care about their job, they just came in to do the bare minimum and left to goto the next job. I monitored my home build daily. I would come on site over see the build, take pictures on the progress of the build and saw so many mistakes these contractors were doing, some of which these contractors should have been fired on the spot. ... More

Do not trust, don't sign documents until they finish the final walk through issues

Wish the builder Joseph would take care of the things in my home that was supposed to be fixed before I closed. My cabinets, floor and stairs has yet to be fixed. After I closed I was pretty much on my own. Sprinkler company also still hasn’t came out.

Highland is very responsible and trustworthy builder, They take care the home owners very well I am very happy with my home

Going into our first home purchasing experience, Nick our builder really made us feel welcomed and well informed. He really went over every single detail of the home with us and addressed any concerns we had. Leading up to and after purchasing our home he's been very responsive on any concerns and definitely had everything taken care right away for us. I'd definitely reccomend Nick and Highland to any of my friends and family because of the great experience we had.

I LOVE Highland Homes builders. And I definitely LOVE Highland- Bridgeland Central Townhomes. They’re so elegant

Quality of build is great. Materials do not feel cheap like other builders.

...we moved in two months ago and still have zero options for cable/internet. It’s 2019, the internet is not optional! Should have been ready to go before closing! Otherwise great house and great experience.

Working with Highland has been a great experience. They truly care about their customers even after the purchase is complete. We love our new home and highly recommend Highland Homes to anyone looking to purchase a new construction home.

As a home buying experience Highland was able to answer any questions, great neighborhood and amenities. Some work was an issue in the beginning, but was quickly fixed! Overall, very satisfied with our home.

Good experience. Project manager was great. He was and still remains very responsive to any inquiries. I have enjoyed my purchase, other than one event, which was not the fault of the builders.

The building manager, Giovani, was wonderful with the home building process. He was accessible, knowledgeable, open minded, flexible and helpful. He made the home building process not just easy, but fun for us as buyers. He addressed our concerns quickly and educated us about many things along the way. The suggestions and recommendations he made were things we are really grateful for after we moved in.

Very nice experience from buying till closing.

Great experience and quick response to issues

A lot of issues after the fact