Highland Homes Reviews in Houston, TX

Overall great design and high quality but there have been a few issues that have come up. Most have been resolved in a professional and timely manner or hopefully will be soon. One outstanding item that we discovered was an issue with the property line and placement of the retaining wall and fence. Unfortunately, Highland was made aware of the issue but never brought it to our attention. We actually discovered the issue while hiring a pool company and a company to install and whole house generator. I brought this up with Highland management three weeks ago and am still waiting for resolution or a plan for resolution. With how tight the lots are it is a material issue for us, but we are hopeful that Highland will resolve the issue soon so we can continue to get the work done and enjoy our beautiful new home. I can't stress enough the great design and overall quality of the home which is what made us buy it. As with any new home there will be issues what separates the builders is how they address these issues. ... More

The 40 ft lot is just too small. The house needs just a few feet more width for the rooms to not be awkward sized. The garages are very small. There are a lot of nice features as well. Builders is very responsive to warranty requests.

My experience with my new home is good and could be better if the list of pending items are not so high! When I bought the house, the seller mentioned the inspection process and every item that was not in accordance with my expectation would be fixed. I walked through the house, and we found lots of items that needed to be fixed and unfortunately lots of the items were not solved and even after 1 month, we still have items to be fixed. My second point is related to house cleaning. The carpets, garage and attic were very dirty with dust, and material left behind by the crew. My expectation is that I will receive the house cleaned. One of my frustrations is regarding the sprinklers, because when I bought it, it was mentioned that I could manage the sprinklers through the app on my phone, however it was not mentioned that I need to buy the network card. It was set an expectation and when I wanted to see working, it was communicated that I needed to buy a card to see working, so the expectation that was set created a feeling of frustration and disappointment. My last comment is related to the good Job that Andres is doing to fix all pending items that I have to work on my house. My only suggestion is Hinghlands implement an inspection process with superior quality because some of the rework can be minimized and overall client satisfaction will be better. ... More

The look and build of house looks great, but the fixes that need to be adressed are still been worked on from last 2 months

It was a great experience and the builder/construction manager were great!

Was a good experience.. Maybe to be more clear on the process for those that do not have experience (it is our first house)

Overall a great experience with building. Construction manager was on top of most things and good build out. With the rush towards the end we didn’t get the full ready to move in experience. We still have a few things that need to be worked on.

This was our second Highland Home and the fit and finishes inside where not done as well as our previous home. We were not allowed to change much of anything in reference to colors and options. There was also a lot of trim and paint problems such as doors and drawers not fitting and closing as they should and fitting was off in numerous places. You expect better quality for the price point.

Our project manager, Keith, was very good. Very responsive. Our sales people, CeCe and Fran, were also very good and helpful.

Overall, we had a good homebuying experience. Unfortunately some of the workmanship was sloppy and not attentive to detail and involved a lot of fixes after the fact (e.g. all electrical switches and caps covered in paint, caulking issues, lot of spaces missing paint, uneven flooring, stair balusters covered in spray paint, trims around door and windows unevenly cut, protruding nails throughout the house, concrete in front of house is full of cracks and chips, empty space left between caps and pipes). My friend's Highland Homes did not have this many issues. We do recognize that Highland Homes has been coming out and fixing some of the issues. It would have been nice if it was done right the first time as many times the work orders are addressed during childrens' nap times. Giovani has been helpful in assisting in fixing some of these, ... More

He is overextended with too many homes but he does a great job with the time he has

During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing.

Overall satisfied with the Purchase

Great buying process

Had to call twice now for breaker keeps blowing. Electrician keeps coming out saying there is no issues. So guess we will just have to get used to resetting the breaker.

Good builder.

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

I do love the Dorset townhome but there were some issues like shower and toilet backing up because a test ball was left in the plumbing. Roof leaking after a couple of days of rain. These were the worst problems. All others were minor. When I purchased my last home I received a manual with detailed information on my home. Take note Highland.

Our experience with buying a Highland Home was great. Walter, Danny and the sales staff did a very good job explaining the process and showing us the home. The builder, Dakota, was great and continues to assist us with questions! A piece of advice - spend 2 trips at the design center and take your time. Be very specific about what you want and make no assumptions.

Materials used are great. People working at HIGHLAND are very respectful and responsive. Quality of workmanship is below average. Not sure if this is related to Pandemic labor shortage. Overall a good experience buying and closing, except workmanship is not upto the mark.

For a new build it would have been nice if it was cleaned up more prior to moving in. Decent responsiveness from the builder towards issues although it took some repeated requests and convincing for a few things.

Highland Homes have a better built quality compared to other companies.

I bought an inventory home that was custom built for someone else. It had been ready for sometime so I thought everything would be check and ready for move in. I’ve had a few service calls and a lot of Sheetrock break around the bullnose corners. This isn’t my first time buying a new home but it is my first time having build issues. Also numerous door knobs and ripped off form improper installation, doors barely on hinges. Not what I thought a Neary 800k home would be.