Highland Homes Reviews in Houston, TX

Overall, we had a good homebuying experience. Unfortunately some of the workmanship was sloppy and not attentive to detail and involved a lot of fixes after the fact (e.g. all electrical switches and caps covered in paint, caulking issues, lot of spaces missing paint, uneven flooring, stair balusters covered in spray paint, trims around door and windows unevenly cut, protruding nails throughout the house, concrete in front of house is full of cracks and chips, empty space left between caps and pipes). My friend's Highland Homes did not have this many issues. We do recognize that Highland Homes has been coming out and fixing some of the issues. It would have been nice if it was done right the first time as many times the work orders are addressed during childrens' nap times. Giovani has been helpful in assisting in fixing some of these, ... More

He is overextended with too many homes but he does a great job with the time he has

During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing.

Overall satisfied with the Purchase

Great buying process

Had to call twice now for breaker keeps blowing. Electrician keeps coming out saying there is no issues. So guess we will just have to get used to resetting the breaker.

Good builder.

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

I do love the Dorset townhome but there were some issues like shower and toilet backing up because a test ball was left in the plumbing. Roof leaking after a couple of days of rain. These were the worst problems. All others were minor. When I purchased my last home I received a manual with detailed information on my home. Take note Highland.

Our experience with buying a Highland Home was great. Walter, Danny and the sales staff did a very good job explaining the process and showing us the home. The builder, Dakota, was great and continues to assist us with questions! A piece of advice - spend 2 trips at the design center and take your time. Be very specific about what you want and make no assumptions.

Materials used are great. People working at HIGHLAND are very respectful and responsive. Quality of workmanship is below average. Not sure if this is related to Pandemic labor shortage. Overall a good experience buying and closing, except workmanship is not upto the mark.

For a new build it would have been nice if it was cleaned up more prior to moving in. Decent responsiveness from the builder towards issues although it took some repeated requests and convincing for a few things.

Highland Homes have a better built quality compared to other companies.

I bought an inventory home that was custom built for someone else. It had been ready for sometime so I thought everything would be check and ready for move in. I’ve had a few service calls and a lot of Sheetrock break around the bullnose corners. This isn’t my first time buying a new home but it is my first time having build issues. Also numerous door knobs and ripped off form improper installation, doors barely on hinges. Not what I thought a Neary 800k home would be.

My AC does not go below 72 degrees, The paint on the wall is bad quality and they only did 1 coat, it comes off if you bump your elbow on the wall Garage door is way too loud The skybell doorbell is a bad quality product

Disappointed in the quality downgrading from previous Highland Homes experience in Dallas. Trim work and interior paint is not up to standard and materials chosen by the builder for flooring, windows, etc. are the lowest possible quality.

The home that we purchased with Highland was beautiful, and working with Glenn was a great experience. However, since buying the home we have had some issues. We have had to push our Project Manager at times to finish our punch list, however, he has always been attentive and there to help. The biggest issue that we have had is with our HVAC. It has stopped working multiple times since we bough the house. Even last night it would not cool down the house even though it was 65° outside.

What I would like other buyers to know is that a 3 car garage is a 3 CAR garage not a 3 truck garage, actually you can’t fit 2 trucks. So if possible ask for a longer garage like 2 feet longer. Also is very nice that must of the special needs that you may require, Highland is willing to do the changes to meet your needs. Regarding quality is a very good house.

the previous builder was not a good for taking care of problem. always give some excuse .Now I HAVE A NEW BUILDER his name Jim . He is very good .I give him 5 stars . I was so unhappy when I closed my home. It was unfinished and messy work. NOW Jim taking care of it.Thanks

The house finishes are not 100%

The people that you work with are great and very responsive.

For a house of that value, one would expect to see higher quality fittings eg light, tiles and wooden cabinets. In addition a better utilization of the space especially to increase the size of the rooms. Carpets are no longer necessary in bedrooms due to allergy issues so could have been tiles or wood for the floors.

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