Highland Homes Reviews in Houston, TX

Such a great experience all around… from the sales team to the project manager. We are extremely happy.

The driveway concrete is damaged and in bad shape. It was built during construction and is pretty much in bad shape due to construction activities. Inconsistent surface finish, stains, chipped surfaces, and damaged curb. I raised the issue with the PM but he won’t help to resolve this problem.

Very helpful and supportive in making homebuying a very pleasant experience Thank you Anita

I recently built and closed a home with Highland Homes. Overall, the home turned out well, and I’m happy with the end result, but the process required active involvement to get everything to the right standard. What went well Home quality: The overall structure and layout are strong. The final look is clean and modern with the right selections. Design options: The design center offers a solid range of choices to create a cohesive finish. Timeline: Construction and closing stayed mostly on track. Responsiveness and service: This is where they did very well. The team responded quickly to issues and worked to resolve them without much pushback. Even larger items were addressed, which I appreciated. Areas for improvement Finish quality and workmanship: Painting quality was below expectation and required multiple touch-ups after move-in Sheetrock had visible imperfections that needed correction Some finishing details lacked consistency Post-close issues: Backyard grading and drainage concerns Sprinkler zones not functioning properly Uneven sod and soft spots in parts of the yard Subcontractor consistency: Trades like painting, drywall, and landscaping did not always match the quality of the main build Design center guidance: While options are good, the guidance during selection could be stronger I had to rely heavily on my own research to make the right long-term decisions Warranty expectations: Some items are only addressed if they meet specific thresholds, which may not always align with homeowner expectations Advice for future buyers Stay involved throughout the build Pay close attention to paint, drywall, and finishing before closing Check irrigation and grading carefully Do your own research during design selections Raise issues early and clearly Overall Highland Homes delivers a strong end product, and their team stands behind their work when issues are raised. If you stay engaged and detail-focused, you can end up with a home you’re very happy with. ... More

Our entire process from start to finish was more than We expected Highland Homes was with Us every step of the way I didn’t think it would be possible when they set the closing date but they did everything to make it possible and just like that it happened and We’re very pleased with our New Home We shop several new homes and out of all the homes We saw Highland Homes was the best We highly recommended Highland Homes to anyone looking to buy a New Home

This was by far the best home buying experience ever! All of the Highland employees that we encountered excellent and truly care about providing the customer with the best experience.

I decided to buy a home with highland because of all the wonderful model homes they have and the reputation of the builder. When I initially went to the new house I noticed that there was trash everywhere. In front of the house and inside. I think the construction workers have absolutely no respect for the homes they’re building. Also the materials ordered looked used, raggedy and worn. It’s like they took materials from an old house and used them. The painting is horrendous. Not sure who the paint team is but it’s definitely not the people that built the model home. The model home is misleading. They want you to believe that your home can be built of the same quality but in fact it won’t. It doesn’t help that the corporate office is super rude and rushing the workers to finish the job for closing. People at corporate need to understand that it takes time to build a house and the more you rush the construction the sloppier the house which leads to more complaints. Then when you’re telling the construction team what to correct they’re in such a rush to correct that they’re messing up other places in the house and spilling paint in the carpet and on furniture. Not a pleasant experience. If I could go back I would choose a Perry Home instead. I regret the day I trusted Highland to build my dream home. Once you lock into buying with Highland the joy of buying a home takes a fast decline. I had a better quality home when I purchased a Centex home. Why should people spend so much money on Highland to get Centex quality. Horrible experience. ... More

We are very happy with our new home. Cassie Little and Walter Draughn of the sales team were very helpful. Our construction manager Bennett Bowles was terrific. He was professional, personable and kept us in the loop on the status of the project. Any concerns we had were quickly addressed by the sales and/or construction team. We love our floor plan and are very happy with the design materials.

All aspects of this home build and purchase were excellent. Brandon and Zibah were great to work with - expectations and communications were clear and timely through whole process. Home was finished ahead of schedule. Pre and post closing interactions were responsive. We have bought and sold several homes over the years - Highland is by far the best new home partner we have had. Would highly recommend Highland Homes.

I had a fabulous time buying this house. The sale services and the interaction with construction manager were flawless. The sale coordinator was super responsive and hard working. My text and emails were answered within half hour or immediately unless she was in meetings. The construction manager did a thorough handover with touch up paint and detailed explanations of equipments/ fixtures. Landscaping was completed before move in. Unfortunately I have to take off one star because the location of the furnace. It's hidden in a cut out hole in the attic, and to service or just simply replace the filter, serviceman will need to go thru the master bedroom, and bathroom to get to the closet with a ladder (no ladder built for services). Other than this unfortunate detail, everything else points to a flawless dream house. BTW, all bathroom, kitchen sink, shower faucets are MOEN high end brand. It's a great buying experience and a great price point... ... More

I had a great experience building with Highland Homes, largely thanks to the builder /PM…Ryan. From start to finish, he was a pleasure to work with, always responsive, consistently available, and quick to address any concerns that came up along the way. Whenever an issue arose, Ryan didn’t just acknowledge it; he followed through and resolved it promptly. That level of communication and accountability made what can be a stressful process feel much more manageable. I’d highly recommend Highland Homes, and Ryan in particular, to anyone considering buying or building a Highland home.

Great experience and can’t wait to buy again

I had been faithfully checking the Highland Homes website admiring the beautiful homes after visiting the model several years ago. I previously was interested in the 218 floor plan but switched my preference to the 216 plan after seeing the upgrades. Now that I'm in my house, I am very grateful that I've been blessed with such a beautiful home for my family and I to enjoy for many years to come. I love everything about this house. The quality and workmanship is chef's kiss!! I previously owned a *L* home that was great but Highland Homes is 100x's better. The whole team is awesome! I highly recommend them if you want a home you'll love!! ... More

Jovanney Adam and Ana were knowledgeable about all things involving the home. All questions and issues were addressed to satisfaction. The home quality this far has meet our expectations. If we had to do it over again we will still choose this home and the Highland team in this community to partner with on such a big investment.

My wife and I had the absolute pleasure of working with Hector and Dakota at Highland Homes! Hector helped us find the perfect lot and design the home exactly to our liking. Dakota was extremely proactive and responsive throughout the entire building process. Any questions or concerns were promptly addressed and corrected if necessary. Even after we closed and moved in, Dakota made himself available to ensure we knew the ins and out of the new home. Both Hector and Dakota made the process seamless throughout and took all the hard work off my wife and I. Would absolutely love to work with them again in the future should the opportunity to arise. ... More

The buy experience was very smooth but construction started off very slowly. Things picked up significantly when Harrison took over the project management. The biggest problem is the confusion with the address. For some utilities, we are in Rosharon, for others it is Iowa Colony or Arcola, but the postoffice says our address is Manvel. This situation has caused no end to the problems. To make matters worse, we have not received any mail since we moved in. The Manvel Post Office is receiving mail for us, but has not been able to deliver it. According to the them, they don’t have a key to the mail box cluster so they can’t load it. I’ve complained to the post office 3 times already, but they don’t seem to care. This applies to multiple of our neighbors. ... More

What an absolutely wonderful experience with these 2!

I had a positive experience with Troy, Chris and Pedro throughout the building process. From our first meeting to closing day, everyone was professional, responsive, and easy to work with. They kept me informed at every stage and were willing to answer questions or walk me through details, which made the experience feel much less overwhelming. I appreciated how organized and communicative the team was. Any concerns I had were addressed promptly, and they truly made me feel like my home mattered to them—not just another project. As for the home itself, I’m very happy with how everything turned out. The layout is functional and thoughtfully designed, and the craftsmanship and finishes reflect quality work. It’s clear that care went into building it. Overall, I am grateful for the experience and excited to start this new chapter in a home I truly love. ... More

I had a really good home buying experience with Highland home. From sales consultant Jake to construction manager Bennett, all provided me with very helpful information, Bennett send the weekly progress on time. Fixed the issues promptly!! I will recommend Highland home to my friends and family!

Good builder, Megan the sales from Highland help to decide the material from beginning until closing. And the contractor guy dalton always updated me about the house

Mae sure what you want

It was an excellent experience during and after the buying experience. We love our new home. Devin and Linda were absolutely incredible.

Overall had a good experience. Mortgage process went smooth, closing was smooth, and construction manager was great during busy time at end of the year. I do feel like there could have been more done from an informational standpoint directly related to the neighborhood. There weren't any instructions about registering for the neighborhood amenities or anything like that. There also was not instructions for things like the smart home or security system. Again, these were just minor things to an overall good experience. I would recommend the community and Highland Homes to others

We got a great plan and decided to buy with some allowed modifications. The customer service and construction manager were great. But the quality of workmanship is terrible. Even after constant monitoring the building process, we had hundreds issues including some terrible ones even after closing. Some defects could not be rectified. There were many omits and misses. But silver lining is great service. Even after a month of closing, the issues were addressed. The home was built in haste to meet closing date and poorly done in some areas (carpentry, electrical, roofing, painting) that is not expected to a costly home. Thank God we got a great sales person and construction manager to address most issues. ... More

Great house with many desirable features. Quality was great.