Highland Homes Reviews in Houston, TX

First of all, ***** our Construction Manager is absolutely the BEST there is. He has went over and beyond in ensuring things were done efficiently and with quality. Our lender Cheryl was amazing, patient and diligent! And it all started with ***** who was incredible to work with. We are truly appreciative of the Highland team. I would suggest dedicating someone to walk your buyers through what’s next or what if after they have purchased a home.

From contract to move-in, the communication, responsiveness, and follow-through were outstanding. Every question and concern was handled quickly, and it was clear the team genuinely cared about delivering a quality home and a smooth experience. Their professionalism and sense of urgency made all the difference, and I would confidently recommend them to anyone looking to buy a home.

My new home buying experience with the Highland Homes team I worked with was very positive - Right from the sales consultation to closing. The construction team delivered fully on our vision with close attention to detail. They were very responsive to queries raised and answered questions about the process. The project execution updates were timely and helpful to follow along. I’m glad about our decision to go with Highland Homes

From ***** in sales to the builder manager ***** it was a pleasant experience. They kept us well informed throughout the process and helped with anything we needed in a timely manner. ***** has done an excellent job of answering questions and help resolve any is*****s. He has been incredibly responsive and helpful and easy to work with. The job has been done right and to our satisfaction. Everyone has been *****eous and really great to work with. The home is well constructed and we love it!!!

The entire process of buying our new home with highland was great. We completed a new build with their team. The timeline was accurate, we received clear communication and pertinent updates, and we love the finished home. They also reliably followed up on any requests we had following the completion of the build. Very satisfied and will recommend to others.

The house was delivered promptly and was of the highest quality. Todd provided exceptional assistance and information not only during the construction but also afterward.

My overall experience with Highland Homes was excellent. Much of this was due to our Construction Manager, Devin, who was very professional, knowledgeable and followed up on any requests or changes needed. I would say the concrete work both for the driveway and patio was not top quality. The driveway had sections that didn’t match in color and finish. It looked like the concrete was too wet when poured causing stones to already rise to the surface. The patio surface was not a smooth surface and had pitting in multiple areas.

Builder has been responsive and easy to work with! Made the home buying process easy. Happy with my house and everything about the experience so far.

Both Manny and Jonathan made the process very enjoyable. Highlight of the transaction, fair negotiation process, time to close, inspection repairs done timely and with good craftsmanship and follow through.

We had an excellent experience working with Jonathan and Manny throughout the entire construction process. From start to finish, they demonstrated exceptional professionalism, communication, and attention to detail. Jonathan kept us informed every step of the way, promptly answered our questions, and ensured that any concerns were addressed quickly and effectively. Jonathan's knowledge of the building process and commitment to quality gave us confidence that our home was being built to the highest standards. What stood out most was Jonathan's dedication to customer service. He genuinely cared about our satisfaction and worked hard to make the home-building experience as smooth and stress-free as possible. Jonathan's organization, responsiveness, and willingness to go the extra mile made a significant difference. ... More

Your loan team and officers are at the bottom of the barrel. Builders are 2nd. Not the best ones in HOU. Highland is recognized at top of their game in TX but that has been slowly changing

Purchasing our first home with Highland Homes was truly a blessing and an experience we will never forget. From the very beginning, Terrance went above and beyond to ensure we felt informed, supported, and valued throughout every step of the process. As first-time homebuyers, we had countless questions, but Terrance was always patient, responsive, and knowledgeable. He made what could have been a stressful process feel smooth and exciting. His professionalism, transparency, and genuine care for our family made all the difference. Thank you, Highland Homes, and a special thank you to Terrance for helping make this dream a reality. We highly recommend Highland Homes to anyone looking for a quality builder and an exceptional home-buying experience. ... More

We recently closed on our new home and couldn't be happier with the experience, thanks to Jonathan and Manny. Jonathan, our construction manager, was incredibly thorough. He walked us through every detail of the build and made sure we understood the 'why' behind everything. If we ever flagged a concern, he addressed it immediately with quick, high-quality repairs. His transparency and attention to detail gave us total peace of mind. Manny made the sales and closing process seamless. He was efficient, communicative, and truly worked with us to make sure the deal stayed on track. Both were a pleasure to work with, and we highly recommend this team to anyone looking to build a home! ... More

The home is beautiful and our experience with our builder, Jack was top notch. He responded to all of our questions and concerns and kept us up to date at all times. Great experience!

Overall, my home buying experience was exciting and rewarding. As a first-time home buyer, Traci and Todd made my experience a breeze. The team was responsive throughout the build and closing process, and I appreciated having updates along the way. The home itself turned out beautiful, and I’m so happy with the layout and features of my new beautiful home.

From Adiba the sales rep to Jim the construction manager I could feel how much they cared about my home buying experience. They were responsive to my questions.

It was a good experience, working with Hector, Julie, & John. We give them, and the home, 5 stars.

Such a great experience all around… from the sales team to the project manager. We are extremely happy.

The driveway concrete is damaged and in bad shape. It was built during construction and is pretty much in bad shape due to construction activities. Inconsistent surface finish, stains, chipped surfaces, and damaged curb. I raised the issue with the PM but he won’t help to resolve this problem.

Very helpful and supportive in making homebuying a very pleasant experience Thank you Anita

I recently built and closed a home with Highland Homes. Overall, the home turned out well, and I’m happy with the end result, but the process required active involvement to get everything to the right standard. What went well Home quality: The overall structure and layout are strong. The final look is clean and modern with the right selections. Design options: The design center offers a solid range of choices to create a cohesive finish. Timeline: Construction and closing stayed mostly on track. Responsiveness and service: This is where they did very well. The team responded quickly to issues and worked to resolve them without much pushback. Even larger items were addressed, which I appreciated. Areas for improvement Finish quality and workmanship: Painting quality was below expectation and required multiple touch-ups after move-in Sheetrock had visible imperfections that needed correction Some finishing details lacked consistency Post-close issues: Backyard grading and drainage concerns Sprinkler zones not functioning properly Uneven sod and soft spots in parts of the yard Subcontractor consistency: Trades like painting, drywall, and landscaping did not always match the quality of the main build Design center guidance: While options are good, the guidance during selection could be stronger I had to rely heavily on my own research to make the right long-term decisions Warranty expectations: Some items are only addressed if they meet specific thresholds, which may not always align with homeowner expectations Advice for future buyers Stay involved throughout the build Pay close attention to paint, drywall, and finishing before closing Check irrigation and grading carefully Do your own research during design selections Raise issues early and clearly Overall Highland Homes delivers a strong end product, and their team stands behind their work when issues are raised. If you stay engaged and detail-focused, you can end up with a home you’re very happy with. ... More

Our entire process from start to finish was more than We expected Highland Homes was with Us every step of the way I didn’t think it would be possible when they set the closing date but they did everything to make it possible and just like that it happened and We’re very pleased with our New Home We shop several new homes and out of all the homes We saw Highland Homes was the best We highly recommended Highland Homes to anyone looking to buy a New Home

This was by far the best home buying experience ever! All of the Highland employees that we encountered excellent and truly care about providing the customer with the best experience.

I decided to buy a home with highland because of all the wonderful model homes they have and the reputation of the builder. When I initially went to the new house I noticed that there was trash everywhere. In front of the house and inside. I think the construction workers have absolutely no respect for the homes they’re building. Also the materials ordered looked used, raggedy and worn. It’s like they took materials from an old house and used them. The painting is horrendous. Not sure who the paint team is but it’s definitely not the people that built the model home. The model home is misleading. They want you to believe that your home can be built of the same quality but in fact it won’t. It doesn’t help that the corporate office is super rude and rushing the workers to finish the job for closing. People at corporate need to understand that it takes time to build a house and the more you rush the construction the sloppier the house which leads to more complaints. Then when you’re telling the construction team what to correct they’re in such a rush to correct that they’re messing up other places in the house and spilling paint in the carpet and on furniture. Not a pleasant experience. If I could go back I would choose a Perry Home instead. I regret the day I trusted Highland to build my dream home. Once you lock into buying with Highland the joy of buying a home takes a fast decline. I had a better quality home when I purchased a Centex home. Why should people spend so much money on Highland to get Centex quality. Horrible experience. ... More

We are very happy with our new home. Cassie Little and Walter Draughn of the sales team were very helpful. Our construction manager Bennett Bowles was terrific. He was professional, personable and kept us in the loop on the status of the project. Any concerns we had were quickly addressed by the sales and/or construction team. We love our floor plan and are very happy with the design materials.