Highland Homes Reviews in Houston, TX

We embarked on a journey with Highland Homes as our semi-custom builder for our first home; we had selected them due to all the positive reviews online, and we wanted to see it first-hand for ourselves. The experience didn't disappoint - we had a fantastic sales counselor (Traci) and a phenomenal construction manager (Neil). Traci was open, honest, and easy to work with during the contracting phase, and Highland Homes offered a competitive package (incentives, interest buy down, etc.). We understood what we were getting when we signed the contract. The design selection phase also went smoothly - the designer (Deborah) was super helpful, has a keen eye on style, and was an absolute pleasure to work with. The construction phase was also relatively smooth. The construction manager (Neil) was on top of things and always quickly addressed our concerns. We had a weekly call with the construction manager, and were able to understand where we were on the build process, and what type of challenges were ahead of us. The build went slightly past the scheduled date, but still within our move-in timeframe. Highland Homes was accommodating and made sure the build process met the date that we needed to move-in by. Overall, the quality of construction was pretty good. Of course, you can never control the crafts 100%, so sometimes you'll get the lousy craftsman, but Neil would always address it and get it fixed quickly. Fantastic management by Neil. Lastly, after move-in, we had punch-list items that needed to be completed after closing on the house. They were all relatively minor and have been resolved to our satisfaction. Again, many thanks to the Highland Homes team (Traci, Neil, Deborah) and their dedication to delivering a quality product and meeting the homebuyers' needs. ... More

I like highland home’s everything so good and service after sell very good. Thank you

Jack was terrific. Follow up on all our issues very timely and stayed in contact with my wife to make sure she was happy with all.

My experience buying, making selections and building my new home has been one of the best decisions I’ve made in my life. I am so pleased with the professionalism of the staff, from the salesperson to the builder… I highly recommend Highland Homes!

My wife and I had a wonderful experience with Highland homes. The builder went above and beyond from start to finish, and in particular, the construction manager, John was very detail-oriented and professional. The result? A very well constructed home that met all of our expectations and that we look forward to enjoying for years to come!

The home I purchased is my dream home. It’s massive and priced right. I’m so grateful for highland homes! True Joy to my family! We had a great experience.

It was a pleasure working with Tony and Harrison. They both conducted themselves in a professional manner. They both took the time to listen, answer and/or clarify any question or concern that I had. I like the way they coordinated with my real estate agent Nathan from The Jamie McMartin Group to make the process as smooth as possible. Nathan was also amazing to work with; he too took the time to listen attentively and answer all of my inquiries. I would definitely work with Nathan again and refer him to anyone that is looking to buy or sell a home. He is extremely patient, dedicated and personable. Harrison is responsive and he made sure that everything was addressed timely; he takes pride in what he does. I would definitely recommend anyone to purchase a Highland Home. You would enjoy coming home every single day. ... More

GOD completely blessed me with an amazing team in Denise, Lin, Cindy and Jim. These four outstanding professionals went above and beyond in not only guiding me through the craziness of purchasing a home, but they even extended themselves to make sure I had a quality home constructed just for me. I am beyond humbled at their integrity, transparency and support! There are simply no words to ever truly express my gratitude!!!

My experience with Highland Homes was remarkably smooth and transparent from start to finish. The process was streamlined and stress-free, reflecting their commitment to customer satisfaction. The quality and value of our home exceeded our expectations, with exceptional craftsmanship and design, making it a solid investment. The team was professional and responsive, ensuring all our concerns were promptly addressed. Choosing Highland Homes guarantees quality, value, and outstanding service, making them a top choice for anyone prioritizing customer satisfaction and craftsmanship.

From the beginning, Highland Homes truly took care of our family. Both Mac and Stephanie in the sales department aided us in our selection of homes and guided us through options to make our home a reality. Amanda, Karen, and Arati took care of the financing and truly were innovative in finding ways to ensure a successful closing. Keith, by far, has been the best representation of the quality and standard that Highland Homes promotes to new buyers. His attention to detail, oversight, care and responsiveness really demonstrated the character of Highland Homes. If we move again, we will most definitely choose to build with Highland Homes. Nothing but 5 plus stars all around. I am sincerely grateful. ... More

Good so far .loved it

Ed, Mac and Stephanie were great. They addressed all of my questions, comments and concerns in a timely manor and made the entire process easy. Thank you!

It was great experience purchasing from Highland Homes. I love my home. Everyone I know that has a Highland home has positive feedback. If there's any issues, I can submit a request online and Keith is on it. He is fast and caring.

This is my second Highland Home and I am very happy with how everything turned out. They were with me every step of the way and continue to respond after closing if there are any issues. My first Highland Home was solid and my second home is just as beautiful. I would highly recommend this builder because they truly stand behind their product.

Our home buying experience was great. Everyone involved in the process was very responsive, patient, professional, and knowledgeable. We highly recommend Highland Homes. They used quality materials which made our dream home look great. Thank you

Our sales counselor Meghan was very easy to work with and did a great job explaining the various aspects of the home. Chris, the construction manager, was quite knowledgeable and responsive to our questions after closing. We couldn’t be more pleased with our purchase experience.

From Virginia/Bonnie to Andreas and Will, my experience has been wonderful. I love my home it is so beautiful from the plan to the choices the designer made in the home, the backyard—the width and the depth of the backyard. everything is beautiful. Andreas and Will have been responsive and very efficient. I’m thrilled. I couldn’t be happier… Will is the best such a doll. He cares. I’ve never seen such responsiveness and follow-ups. In summary, Highland Homes cares, and as Virginia said to me when I was looking at this home for all of a day before I made my decision – – “we want you to be happy” ... More

Our family felt prioritized and taken care of when purchasing our home. If we had questions, then they were answered. The team is very supportive and understanding. Thank you!

Sales Team was exceptional. From the day I toured the model homes to the day I moved in to my new home, the builder's team members were very attentive to my needs. The quality of the home is well worth the price.

The manager was fantastic even after closing he helped me.

Colin was able to address our issues and concerns immediately. He has great communication and gets things done promptly. We really appreciate all his efforts to ensure we are satisfied with our new home.

Overall great! The builders are informative and quick response when needed!

It was great experience with excellent service provided by Highland homes. Saleem S.

It was the best experience of buy a home, Everyone was great

Good experience with the builder. He worked with us each and every step in building our new home. Would definitely use them again if to rebuild. Thank you so much Highland homes. Dalton and Tim were Great to work with.