Highland Homes Reviews in Houston, TX

Love our home! Picking out what we wanted in our home to make it perfect for us was great! We had a lot of issues with Highlands responsiveness to our concerns. Initially they were super responsive. Then it felt like like since we were so far into the process our concerns were no longer important. Our house was incomplete on closing day. For a couple of weeks after closing and moving in we had contractors in and out of our house to finish up the home. Now that everything is done we are loving creating memories here

the previous builder was not a good for taking care of problem. always give some excuse .Now I HAVE A NEW BUILDER his name Jim . He is very good .I give him 5 stars . I was so unhappy when I closed my home. It was unfinished and messy work. NOW Jim taking care of it.Thanks

The house finishes are not 100%

I am disappointed with the craftsmanship. I wouldn’t buy from Highland again.

Attentive sales, mortgage and builder contacts. The workmanship was a bit shoddy, needing some windows replaced and other concerns. There were a few items in hindsight that I thought should have been addressed in the design center that now we need to implement. Otherwise, fairly positive experience.

Our flooring seems to squeak quite a bit. It makes the floor feel cheap. Some issues with the cabinets such as them not being aligned or drawers touching each other. The landscaping died out soon after moving in even though we had the sprinklers on. There is always mud where the fence is due to poor drainage!

The people that you work with are great and very responsive.

We were sold the idea we were buying a high end or quality build. However, the home has been problem after problem so far and the builder in our opinion cut many corners during the build process . There seems to be little to no focus on build quality or craftsmanship.

I love the location and do like my home but there were a lot of things left undone after close that took 3 months to correct. Prompt communication is not their forte. I am hoping a year or two from now I can look back and say I got a good quality home. It’s too early to tell.

Low grade craftsmenship especially to the exterior fof the house. Brick and motar poorly done.

Landscape is very poor( yard is a pond) overpriced house before closing 562K after 1 month after closing the real price is 524k how was that? After closing the construction manager will no longer be contacted for help.

Experience started out great with a lot of support, but ended up falling short at the end. When I moved in my breaker to washer and dryer was broken, My AC wiring was not connected, and my heat was not turned on. With a new baby this was difficult and felt these things should have been caught.

Very disappointed with the quality of the house.

They left me incomplete things at home and it's been going on for 3 months and they don't solve me.

We purchased an inventory home from Highland that was about 95% complete when we went under contract. With a 30-day closing, there wasn’t much time between completion and move-in. We only met with the builder once prior to the final walk-through, which took place just a few hours before closing. During that walk, I identified several issues that needed correction before closing. Unfortunately, after closing, most of those items still hadn’t been completed. I had to take additional time off work on multiple occasions to have those items addressed. That said, the overall **quality of the home itself is excellent**, and I would still **highly recommend Highland for their craftsmanship and product quality**. However, the **builder and sales team’s communication and follow-up could definitely be improved**. We also had a disappointing experience with our sales representative. After our loan approval, we never heard from her again—no updates, no congratulations, not even a message on closing day. She wasn’t available to hand us our keys, so we had to pick them up from someone we’d never met at the model home. We’ve even seen her since, showing nearby homes, but she still hasn’t acknowledged us. In summary, we love our new home and the quality Highland delivers, but the customer service experience fell short. ... More

Overall Rating: 3.5 out of 5 The construction experience was excellent, and Ray has been consistently helpful throughout the process. However, our experience with the Sales team left much to be desired. We encountered a situation that required escalation to the sales managers, which involved multiple follow-ups and several hours of our time to resolve. Near the end of the process, we were unexpectedly told to finalize the loan rate within the same day. We received a text message at 2 PM stating that the rate had to be locked in by 5 PM. The message felt aggressive, implying that failure to meet the deadline would result in penalties and a delayed closing date. This kind of communication felt more like a threat than a professional interaction and was not something we expected from a reputed builder like Highland. There was no prior notice about needing to finalize the rate that day, which added unnecessary stress to an already time-sensitive matter. Overall, the Sales experience was disappointing and we believe there’s significant room for improvement in how customers are treated and informed. ... More

Builder (Jack) was awesome! Attentive, helpful, informative. Couldn’t have asked for a better partner in building our home. Sales and design teams very helpful, responsive and attentive. Unfortunately the quality of materials and trades leaves something to be desired. We’ve had electrical issues since we moved in which still aren’t resolved after multiple attempted repair visits. Issue with doors (warped?, multiple broken hinges). HVAC design issues (bedrooms are cooler by 2-3 deg even after return visit by HVAC installer); curious what the temp differences will be in summer time vs. winter.

The process was long (it took 10 months to build our house), but I feel that was mostly supply chain delays. I didn’t enjoy the design/upgrade selection process as there seemed to be little knowledge about what things would cost, and the upgrade options were selected over a couple month period, so it was difficult to know what our options were or whether what we selected first would still be in our budget when we were offered other selections later. We had some delays in the process and despite our best efforts, we struggled to get regular updates. We asked for a weekly progress update, but instead, we only got an update when we asked. It was eventually determined that the poor communication came from our project manager/super and we asked to have him replaced. We were very happy with the process and communication after that, and it led to a much smoother process. The fact the builder was so willing to change the super for me showed me they cared enough to ensure we had a positive experience. For that, I’m grateful and appreciative. ... More

Took a long time to start. Multiple delays.

The care and quality exhibited by the subcontractors was very disappointing. The PM for the builder did a good job getting things corrected. The cleanliness of the home at move in was not as expected.

Very disappointed in the fixtures, tile, flooring etc options at the decorating center. Very disappointed in cabinetry as well. Did not feel like this was not worth the money paid for the home. Sales was good and follow up with issues have been excellent.

The price is not very transparent. A lot of promotions need to be added if you want to receive a higher quality house.

There are many cosmetic issues with the home. The painting is really poorly done and a lot of the internals look and feel cheap. We keep finding more and more things the builders messed up and it's becoming tiring to chase after them for help so we will be hiring people to come fix the issues out of our own pocket.

Dear Highland Homes Team, I am writing to share my overall experience with the Highland Homes building process, from initial sales through to closing. As experienced homebuyers, my family and I were eager to embark on this journey, but it proved to be a mix of challenges and positives. The process highlighted varying levels of service across different stages, which I’ll detail below. Ultimately, while some aspects fell short, others exceeded our expectations, leading to a completed home we’re proud of. The sales phase was unfortunately the most disappointing part of our experience, primarily due to our interactions with Kelly. She was consistently non-responsive to emails, often taking days or weeks to reply, if at all. Verbally, her information was inaccurate, and she frequently contradicted her own statements in follow-up emails regarding the sales process. This lack of consistency eroded any confidence we had in her guidance, making the initial steps feel chaotic and unreliable. In contrast, the contracting and construction phases were handled exceptionally well by Jonathan, who restored our faith in the process. He was highly responsive to emails, texts, and phone calls, addressing every concern promptly and thoroughly. Jonathan invested significant time sitting down with us to ensure all specific details were accurately captured and implemented. His respectful and understanding approach in every customer service interaction made him the standout highlight of our Highland Homes experience, and we would wholeheartedly recommend him to others. Financing and closing were smooth and efficient, thanks to Nancy’s outstanding support. She excelled in communication, providing timely and clear updates throughout. Her accuracy with data and documentation gave us peace of mind during these critical final stages. We appreciated her professionalism and would be happy to work with her again on any future endeavors. In summary, our Highland Homes journey had its ups and downs, but the dedication of team members like Jonathan and Nancy made a significant difference. To rate the key individuals: Kelly receives one star for her poor performance, Jonathan earns five stars for his exemplary service, and Nancy gets four stars for her reliable assistance. We hope this feedback helps improve the process for future buyers. ... More

I encountered several issues with my experience but most were resolved within a reasonable amount of time.