Highland Homes Reviews in Houston, TX

There are a number of areas where the quality of service needs improvement. However, the biggest issue i had was, there was a mouse in my home who seems to be living before us. Apart from that, for most of the issues discussed, I am still waiting for them to get fixed. Builder contact Scott is nice when we meet, but the speed at which the rest of the work gets done is quite bad. I wish some of these shouldn't need so much of follow up. Hope this review will remind about the various open requests: 1. Cabinet repairs 2. Fix the floor time 3. Final coat of paint

For a new build it would have been nice if it was cleaned up more prior to moving in. Decent responsiveness from the builder towards issues although it took some repeated requests and convincing for a few things.

Quality of workmanship and carpentry, extremely disappointing. Grass that was laid is lumpy and treacherous to walk on as it was not leveled or rolled. Paint drops on the floor, unpainted areas of home and short doors into bedrooms. We would be hesitant to purchase another Highland home.

Everyone is great and help in each step

Tim does a great job

If you value great customer service and having your questions and concerns addressed in a timely manner, then you will want to purchase a Highland Home. Christy, Evan, and Cheryl were always on the same page. This is the 5th new build I have bought. Highland is by far the best builder I have done business with.

Prior to buying the house we had extensively communicated that it was very important to my wife that the two oven system in the kitchen be changed to one oven system so that the microwave could be lowered and be of use to her. We were promised support in this regard but unfortunately that promise was not in the contract. The undeniable fact is that after spending near $700K and 50 days post closing I have an unhappy wife with the promised support for modification not done. I will never ever recommend Highland Homes to my contacts.

Due to the excessive time wasting that we have experienced during this process I am not inclined to be as detailed but I write this in hope that these issues will be addressed and taken care of expeditiously. I plan to reach out to those in leadership positions to resolve all of my concerns without escalation to litigation. We are extremely disappointed with the warranty processes and have experienced so many inconveniences and POOR quality of work. The contractors have verbally shared that they are NOT doing their best work because HIGHLAND has not compensated them fairly; this is unprofessional and unacceptable and WE should not have to suffer due to their discontentment . ... More

I love my home. The design was well thought out.

Cason has been amazing and is really the heart of the entire process - extremely responsive and professional. Matt was also fantastic to work early on when buying the property - always helpful with all of our questions along the way.

Great response to any issue we had.

Great builders great personal

I love my highland home! The service was exceptional.

My experience was smooth from start to finish. No surprised. PM continued to guide me through some changes I wanted after closing by referring persons to do the work and helping me with pricing. He went the extra 5 miles!!

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

Overall, I'd give the experience 4 stars out of 5. Highland makes nice homes with good layouts that make you feel like you are in a bigger home, and don't pack the house with space you can't use. The houses have a lot of light and you can tell they are on a different level with quality. We were actually referred to Highland by some friends who lived in one in a different part of the state and loved it. The biggest disappointment was that when we moved in, there were several things on the house that weren't completed and should have been either verified or checked before we got there. We had to submit 7 warranty tickets within the first week of living in the home, for various issues ranging from the thermostat not going below 72 (due to a contractor lock on the thermostat), to the oven not being plugged in - general things which should have been addressed before we moved in. What I will say is that once we brought these things up/submitted warranty tickets, our Construction Manager helped out with getting repairs moving and everything was resolved in a very intrepid manner, and we haven't had any further issues out of the items we listed needing to be addressed. The people you work with are great and they are responsive to the warranty items, the only reason I can't give a perfect rating is because quite frankly the house wasn't ready when we moved in. Outside of that - which may likely just be my experience - Highland makes the best homes for the price range. ... More

From start to finish the Highland Homes team did a great job. Communication and responsiveness were always clear and honest. There were a couple of supply chain delays, but these were always clarified, and we were never kept waiting for a response.

First, I couldn’t be more happy with our home quality. However, the aspect of the home purchase I loved the most was after the contract was signed and during the build. Both Cece (sales) and Jack (project construction manager) worked with us on all the things we wanted changed and corrected during the build as much as possible. They were relentless in trying to ensure everything was as perfect as possible when we finally closed. Many of the changes were “nit picky” but they always tried as hard as possible with an up beat attitude. Even after the close, warranty items have been handled with the same level of customer service with usually a follow up call the day after submitting. With all the horror stories you hear on buying homes, I can honestly say my experience with Highland Homes has been amazing. ... More

Christine and Javier did a wonderful job helping my family get into our new HH and kept us updated throughout the entire process.

Based on a previous Highland Home we owned we sought out their homes as we felt they were a reputable builder and they stood for quality. They have been responsive to replacing items damaged or broken since we moved in but overall it hasn't been a pleasant experience. During our pre closing walk throughs we pointed out damage to trim, lack of finish quality, fact that sandpaper had not been used on trim board, gaps between trim and flooring as well as the overall finish paint quality on painted cabinets and doors. Minimal effort was put into making it right and it was as if this was just the way it is, take it or leave it. Ultimately we took it as it was the location we wanted and the homes were selling quick. After moving in we hired a private painting crew to repaint the doors and trim to a more satisfactory condition spending another $9500 on trim paint repairs alone. ... More

Worst buying home experience ever. Quality of home is horrendous

The overall experience has been great including our local rep: Troy and construction POC: Layne. The only area we have to be honest about is the Quality of workmanship & materials...

I am extremely impressed and satisfied with the level of customer service we received from Judie (office) and Michael (builder rep). Their follow through is impeccable.

Landscape is very poor( yard is a pond) overpriced house before closing 562K after 1 month after closing the real price is 524k how was that? After closing the construction manager will no longer be contacted for help.

Highland Homes was absolutely amazing throughout the entire process. They are without a doubt seasoned and skilled builders, focused on honesty, integrity, fantastic communication, and excellent attention to detail. We have been so impressed with their quality and work that we would highly recommend Highland Homes with enthusiasm and without reservation.