Highland Homes Reviews in Houston, TX

Quality of workmanship and carpentry, extremely disappointing. Grass that was laid is lumpy and treacherous to walk on as it was not leveled or rolled. Paint drops on the floor, unpainted areas of home and short doors into bedrooms. We would be hesitant to purchase another Highland home.

Bought a home in January 2022. The process was smooth and people were friendly. Once I moved in I found a lot of issues. Shower was leaking, garbage disposal isn’t working, garage open randomly in the middle of the night just to name a few. I understand it’s a new build but these were too many issues for me. Warranty request are followed up but even then they reschedule several times. Like I said nice people but too many issues.

Make sure you get your inspection get done before you move in!

Kelly was our sales rep and I can’t say enough good things about her. She always had a smile, answered text or calls quickly and was just an overall dream to work with. Renee was the in-house financing for us and made a quick close go so smoothly for us. Working with the builder to correct issues that lingered from closing was frustrating but I would not let that steer me away from another purchase in the future.

Our flooring seems to squeak quite a bit. It makes the floor feel cheap. Some issues with the cabinets such as them not being aligned or drawers touching each other. The landscaping died out soon after moving in even though we had the sprinklers on. There is always mud where the fence is due to poor drainage!

It was a smooth process from the day we decided to buy until the day we got the possession of our new home. So far we have called for one issue which has not been addressed by the corporate office in spite of a few calls. Didn’t expect that hence Very disappointed.

We love our Highland Home! Everyone was wonderful in the process - we even did financing with them. Everyone was incredible... until we got to inspection time with our construction manager. He was remarkably unprofessional and dismissive. We still have items he promised to fix that are incomplete a month later. And we aren’t picky! His responses to us included “it’s just a spec home”, “I have a bajillion thing going on, so turn it in to warranties”, etc. We don’t even know what to do. (Note: we aren’t alone in our disappointment and frustration with Matthew).

I had to stay on them bringing build and do some stuff myself. Like making sure everything was sealed inside and out.weather siding people kept missing the stud pulse would holes in weather siding that weren’t sealed.Dont thing I have a straight wall in whole house.

We decided to buy another Highland Home because we loved our first Highland Home. The second Highland Home we purchased was a model home. It is very nice but it seems some of the workmanship isn’t as great as our first home. I was also not impressed with Mr Cason’s attitude when doing our walk through. Apparently, the sales person Brad left out that when you buy a model home it sells as is, this was very disappointing since this wasn’t told to us until the day before closing. We still like our home and have been fixing/repairing the few items that Highland said are not covered. Lastly, there was a mural in one of the bedroom walls and Highland accidentally had it painted over due to some miscommunication, this was very disappointing and Mr. Cason didn’t seem to care. There is no doubt that I would buy another Highland Home, but probably not a model home. ... More

The house product is great. We love the home and design. My complaint will be that the project managers need to pay attention to detail with the trades coming in doing the work. They are not checking the work and the quality. For the price point, you would expect a greater attention to detail and quality. The overall experience was good just detail and closing presentation needs work. House was not presented in the way I expected at close.

Tim does a great job

I am disappointed with the craftsmanship. I wouldn’t buy from Highland again.

We got an excellent price on our home, and the materials are what we would expect. However, the workmanship was below standard. We submitted a list of warrantly issues and none of them have been addressed.

Low grade craftsmenship especially to the exterior fof the house. Brick and motar poorly done.

Experience started out great with a lot of support, but ended up falling short at the end. When I moved in my breaker to washer and dryer was broken, My AC wiring was not connected, and my heat was not turned on. With a new baby this was difficult and felt these things should have been caught.

Very disappointed with the quality of the house.

We were sold the idea we were buying a high end or quality build. However, the home has been problem after problem so far and the builder in our opinion cut many corners during the build process . There seems to be little to no focus on build quality or craftsmanship.

I love the location and do like my home but there were a lot of things left undone after close that took 3 months to correct. Prompt communication is not their forte. I am hoping a year or two from now I can look back and say I got a good quality home. It’s too early to tell.

Landscape is very poor( yard is a pond) overpriced house before closing 562K after 1 month after closing the real price is 524k how was that? After closing the construction manager will no longer be contacted for help.

They left me incomplete things at home and it's been going on for 3 months and they don't solve me.

There is a lot of issues with the cosmetic lights already broke down the outside lamp the light bulb never has work the garage doesn’t have a motor I found out in the final walk the paint work on trim no good on the laundry room the box for the wiring cámaras doesn’t latch I have a tape tape out to the wall No paint kit all the trim around the house it’s started to crack don’t understand why since they are using water base paint but I know they gonna blame the foundation settlement the reason is they are caulking and not giving enough time for the caulk to dry and many more stuff

The process was long (it took 10 months to build our house), but I feel that was mostly supply chain delays. I didn’t enjoy the design/upgrade selection process as there seemed to be little knowledge about what things would cost, and the upgrade options were selected over a couple month period, so it was difficult to know what our options were or whether what we selected first would still be in our budget when we were offered other selections later. We had some delays in the process and despite our best efforts, we struggled to get regular updates. We asked for a weekly progress update, but instead, we only got an update when we asked. It was eventually determined that the poor communication came from our project manager/super and we asked to have him replaced. We were very happy with the process and communication after that, and it led to a much smoother process. The fact the builder was so willing to change the super for me showed me they cared enough to ensure we had a positive experience. For that, I’m grateful and appreciative. ... More

Took a long time to start. Multiple delays.

Builder (Jack) was awesome! Attentive, helpful, informative. Couldn’t have asked for a better partner in building our home. Sales and design teams very helpful, responsive and attentive. Unfortunately the quality of materials and trades leaves something to be desired. We’ve had electrical issues since we moved in which still aren’t resolved after multiple attempted repair visits. Issue with doors (warped?, multiple broken hinges). HVAC design issues (bedrooms are cooler by 2-3 deg even after return visit by HVAC installer); curious what the temp differences will be in summer time vs. winter.

The care and quality exhibited by the subcontractors was very disappointing. The PM for the builder did a good job getting things corrected. The cleanliness of the home at move in was not as expected.