Highland Homes Reviews in Houston, TX

Everything was very smooth from initial process to final move-in as Highland homes processed however, i missed some options since this is my first home. I really like the Quality and i feel worth the money. when it comes to Builder's team specially my construction Manager was awesome, i don't know if any constructor manager will respond after closing but my construction manager is still helping me wherever i need his help. very patience and helpful. Finally very loyal and trust worthy builder to buy a house.

The overall materials used to build the home is good but really poor workmanship. Not so happy with the electrical planning & workmanship, kitchen cabinet install work, work around the yard that was supposed to be provided and some tile work.

Everyone on the team is knowledgeable, helpful and nice. The weekly construction calls keep us informed all the way through our build. Fantastic experience!

Our overall experience was GREAT !! The house felt like home the first night we slept in it. Our Project Manager Jonathan was on top of everything. Our Sales Manager Lyndsay made some great recommendation starting with the lot we picked.

Do not trust, don't sign documents until they finish the final walk through issues

Closed the house with a lot of defects. They promised to fix but take them forever.

Adam was very good and helpful during buying process. We loved the location of house, however, finishing and detailing is not good. We bought a house in end of October and they installed wrong bathroom wall tiles. Zack has been helping for construction management. We tole him that this is not the tile that we ordered. After that we did follow up 4 to 5 times and every time he would say he would find out and then never got back to us. We still don’t have correct tile in our master bathroom for which we already paid. Our one of bathroom cabinet is still needs to be changed.

just be detailed on a particular home you want. The design, check every angle of your rooms, finishes, up & down, etc.

Too many issues to write about. We definitely wouldn’t choose Highland Homes again.

Mike S, our builder, was genuine and approachable. It made no difference as to the degree of the issue, small or large. When I had an issue, he was quick to contact me for the relevant details and diligent to follow up until the issue was resolved. Frankly, I had never experienced such attention to resolving issues. Highland Homes has earned an A+!

The entire process was an absolute pleasure. They’re were some hurdles with my selling process and this team was so very patient. They treated me like a person and not just a buyer. I really appreciate it.

Need to improve on the overall finish inside the house and they need to work on the elevation of their homes. The elevation we chose looks very different than what was shown at the time of selection.

Cheap quality product used. Unfinished work every where.

The buying process was great

Excellent customer service and value for money

I don't think our home should have been sold in its current state. All of the initial responders to our problems are gone, we are getting a slow response to repairs and the home is incomplete.

Great team. I am so happy with Cece, Andrew, Fran and Jack. They are the best!!!!!

Overall satisfied, it’s a very beautiful house and we love it. The only thing is that the contractor forgot to build a linen closet for our upstairs. Now that we closed, they didn’t go back in to fix it.

I do not know if I have enough room. 1. Fireplace was not put in correctly and whoever put it in bent some things so it looked like it was in correctly. 2. Tile is cracked and covered up with paint to look as if not cracked. 3. Side of house was not finished and had a hole in it (we had to fix it) 4 We paid for an extended patio (16,000$) and they did not brick in the back! It looks so cheap it is embarrassing to have people over. 5. Light fixture in entrance looked like the one we ordered but it was a much smaller version and have yet to get the one we ordered (was this done on purpose thinking we would not see the difference?) 6. Guttering in the back of the house...well there is none and when it rains, the rain makes a big hole in the yard. 7. The black fireplace tile was done incorrectly and it is off center. 8. Paint missing on the inside and outside of the house and no one will give us the name of the paint so we can get it and fix it ourselves. 9. No one will give us a manual and you cannot find one online to "fix" our air conditioner/heater so that we might adjust the temperature. I want to add that Don and Linda are great... ... More

Overall a great experience with building. Construction manager was on top of most things and good build out. With the rush towards the end we didn’t get the full ready to move in experience. We still have a few things that need to be worked on.

Our overall experience with Highland Homes has been positive. There was ample communication throughout the building process and we were kept up to date with progress. The financing and closing experience was also positive. I would have rated the overall experience higher if I completed the survey a month ago. However, we are 2 months after the closing and we are still struggling with getting the appropriate follow up on addressing the action items identified in the walk through. Multiple phone calls and texts have been sent. We receive promises that the work will be done, someone will contact us to resolve our issues, but promises are rarely kept. Regarding the items that have been successfully completed, it was only after we kept sending message after message that the work was addressed. We still have a handful of things to be addressed with a promise made last week that "these will be completed this week". We are still waiting and frustration is mounting. ... More

They over promise on home buying experience

Love the home. Glenn in sales and Tommy the construction manager did an outstanding job. They made the process smooth from begining to end.

This was our 4th home to build, and it was the best experience. I grew up a custom home builder’s son and I was impressed with the process.

My AC does not go below 72 degrees, The paint on the wall is bad quality and they only did 1 coat, it comes off if you bump your elbow on the wall Garage door is way too loud The skybell doorbell is a bad quality product