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Highland Homes Reviews in Houston, TX

What Houston Homeowners Have to Say About Highland Homes.

Read all 691 verified reviews from homeowners that built a new home with Highland Homes in the Houston area. Houston homeowners have rated Highland Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4.3 out of 5 stars in Houston Area

691 Reviews in Houston Area

Ratings by Category

Overall 4.3

Quality 4

Trustworthiness 4.3

Value 4.1

Responsiveness 4.2

Highland Homes in Houston Area

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Customer Reviews

Highland Homes - Very disappointed with the quality of the house.

  • Victor M.
  • Verified HomeBuyer
  • March 09, 2021
  • Humble, TX

Very disappointed with the quality of the house.

Highland Homes responded:
Hi ...

Total Score 4


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Ok but not the high end home we were promised

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2024
  • Katy, TX

We were sold the idea we were buying a high end or quality build. However, the home has been problem after problem so far and the builder in our opinion cut many corners during the build process . There seems to be little to no focus on build quality or craftsmanship.

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Average experience for an average quality home

  • Anonymous
  • Verified HomeBuyer
  • September 19, 2023
  • Magnolia, TX

I love the location and do like my home but there were a lot of things left undone after close that took 3 months to correct. Prompt communication is not their forte. I am hoping a year or two from now I can look back and say I got a good quality home. It’s too early to tell.

Total Score 4


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Highland Homes - Landscape is very poor( yard is a pond) overpriced house before

  • Jasffer A.
  • Verified HomeBuyer
  • April 20, 2022
  • Katy, TX

Landscape is very poor( yard is a pond) overpriced house before closing 562K after 1 month after closing the real price is 524k how was that? After closing the construction manager will no longer be contacted for help.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Highland Homes - They left me incomplete things at home and it's been going on

  • Andrea S.
  • Verified HomeBuyer
  • October 28, 2020
  • Houston, TX

They left me incomplete things at home and it's been going on for 3 months and they don't solve me.

Highland Homes responded:
Hi There, Thank you for taking the time to leave us a review. I understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 4


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

To start my drive way looks different from all others it’s starting to crack and the paint job on the trim doesn’t look good not even close to professional and one of the showers has the shower head facing the shower door. How do you turn on the water? ex

  • Josue C.
  • Verified HomeBuyer
  • May 20, 2020
  • Humble, TX

There is a lot of issues with the cosmetic lights already broke down the outside lamp the light bulb never has work the garage doesn’t have a motor I found out in the final walk the paint work on trim no good on the laundry room the box for the wiring cámaras doesn’t latch I have a tape tape out to the wall No paint kit all the trim around the house it’s started to crack don’t understand why since they are using water base paint but I know they gonna blame the foundation settlement the reason is they are caulking and not giving enough time for the caulk to dry and many more stuff

Total Score 4


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Mixed Review But Overall Positive

  • Daniel F.
  • Verified HomeBuyer
  • January 27, 2023
  • Katy, TX

The process was long (it took 10 months to build our house), but I feel that was mostly supply chain delays. I didn’t enjoy the design/upgrade selection process as there seemed to be little knowledge about what things would cost, and the upgrade options were selected over a couple month period, so it was difficult to know what our options were or whether what we selected first would still be in our budget when we were offered other selections later. We had some delays in the process and despite our best efforts, we struggled to get regular updates. We asked for a weekly progress update, ...

Total Score 3


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

Highland Homes - Took a long time to start.

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Fulshear, TX

Took a long time to start. Multiple delays.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Highland Homes - Bridgeland Central Townhomes

  • Kevin D.
  • Verified HomeBuyer
  • February 17, 2024
  • Cypress, TX

Builder (Jack) was awesome! Attentive, helpful, informative. Couldn’t have asked for a better partner in building our home. Sales and design teams very helpful, responsive and attentive. Unfortunately the quality of materials and trades leaves something to be desired. We’ve had electrical issues since we moved in which still aren’t resolved after multiple attempted repair visits. Issue with doors (warped?, multiple broken hinges). HVAC design issues (bedrooms are cooler by 2-3 deg even after return visit by HVAC installer); curious what the temp differences will be in summer time vs. winter.

Total Score 3


Quality 2

Trustworthiness 5

Value 4

Responsiveness 5

The actual PM assigned to my house was knowledgeable an professional and did everything in his power to make the home right

  • Michael H.
  • Verified HomeBuyer
  • February 01, 2022
  • Katy, TX

The care and quality exhibited by the subcontractors was very disappointing. The PM for the builder did a good job getting things corrected. The cleanliness of the home at move in was not as expected.

Total Score 3


Quality 2

Trustworthiness 5

Value 4

Responsiveness 5

Highland Homes - Very disappointed in the fixtures, tile, flooring etc options

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2020
  • Fulshear, TX

Very disappointed in the fixtures, tile, flooring etc options at the decorating center. Very disappointed in cabinetry as well. Did not feel like this was not worth the money paid for the home. Sales was good and follow up with issues have been excellent.

Total Score 3


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

buying experience

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2025
  • Fulshear, TX

I encountered several issues with my experience but most were resolved within a reasonable amount of time.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Nice Location, my wife and I really like the Location.

  • Mihail P.
  • Verified HomeBuyer
  • August 03, 2023
  • Conroe, TX

Helpful in the beginning. However, once we paid off for our unit the response got somehow slower. A lot slower i might add. Depends on your personal standards. I , personally wish they would focus more on detail. Life is made out of small things anyway and for or the $ they asked for our house we expected more serious professional kind of service. We paid for our unit 100% in full. Thank G.. we didn't have major issues like AC, Roof, Water, Foundation, or a anything of the kind. Generally speaking, my impression was a"spotty" kind of service,if there is such a category. A lots of ...

Total Score 3


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

First Time Home Buyer

  • Spencer A.
  • Verified HomeBuyer
  • October 04, 2022
  • Conroe, TX

I was a first time home buyer. For the most part things went smoothly. I feel the sales department was pushy at the beginning. They also didn’t communicate very well through the entire process, there was little to no reach out by them. The home was done but many things had to be touched up after we moved in.

Total Score 3


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Good experience designing but construction was handled poorly

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Rosharon, TX

It took 8 months to build and I went through multiple construction managers. There wasn’t transparency during the process and my closing date changed due to delays. Communication was not the best and the sales agent was helpful at the beginning but after the sales contract was signed, she was no longer useful or informative about what was going on. Overall, the design process was the best part of purchasing my home.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Love our home but…..

  • Steven G.
  • Verified HomeBuyer
  • August 04, 2022
  • Webster, TX

Love our home but there are few issues I would loved to have addressed. After moving in we found a couple of minor flaws that I wish we could have fixed. For example, our driveway and pathway to our front door is not great. There are small imprints that are visible in the concrete. In our hallway, we have two light switches that control the same light. One of the switches should control the kitchen light. I was not aware of this issue at the time of our walkthrough. I was also not aware that I could have asked to have the driveway repaired prior to moving in. These are basically the ...

Total Score 3


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

Nice home with flaws

  • Alexus H.
  • Verified HomeBuyer
  • May 16, 2022
  • Humble, TX

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

Total Score 3


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

the builder response immediately on what is needed.

  • Anonymous
  • Verified HomeBuyer
  • January 22, 2022
  • Houston, TX

just be detailed on a particular home you want. The design, check every angle of your rooms, finishes, up & down, etc.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Rating Highland Homes (Owner)

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Houston, TX

Make sure one ask questions about how do you (owner) make decisions on what customers want when it comes to master bath having a towel and linen rack when second bath has one, providing more room for master toilet, internet service, cable or direct TV. Making decision as to being upfront on informing us customers on all things important to us. Showing customer prices of incentives and allowing customers to be able to order all necessary. Walls are too thin no privacy. Providing pest control so they don't move in to ants, spiders because it seems as though you don't care. Be more concerned in ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 5

Fantastic to Terrible, the whole spectrum is here :)

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2024
  • Cypress, TX

The purchasing process and initial negotiations were fantastic. As newcomers to the US, we received substantial support and guidance on how to navigate the home-buying process, which differs significantly from what we’re accustomed to in our home country. Once the terms were agreed upon, things proceeded relatively smoothly. However, as the closing date approached, our experience took a turn for the worse. The initially agreed-upon numbers suddenly increased significantly, with a considerable hike in the total house value causing a major dispute among all parties involved. Despite the ...

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 5

Cracks on walls after nearly 2 month moving in

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2024
  • Katy, TX

Some cracks on the wall and protrusions that occurred throughout the building after a month residing the home. Indicates issue with structure. Wall holding garage door frame on the side cracked. Sloppy paint in areas where there is visible sheen/general unevenness. Even with fixing minor issues and given a period a to review them and have builder go over them it was impossible to catch everything before signing. It's annoying some of the media/home consoles like doorbell and thermometer are service locked and was a pain to configure and gain access to and wifi extender.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Disappointed

  • Russell H.
  • Verified HomeBuyer
  • December 30, 2023
  • Katy, TX

Day 1, sewer backed up and circuit breaker for refrigerator had to be replaced. A few days later no hot water, all flow orifices had to be removed to get sufficient flow for water heaters. This is due to the way the water heaters were installed. Wrong size circuit breaker installed for double oven. White spray paint on exterior of sliding doors and Highland will not address. Breakfast area window needed to be replaced, damaged during installation but no one told anyone. No soft close hinges on cabinet doors (HH saved $200 on that one). Black marks on white door trim from door hardware, ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Tommy

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2023
  • Cypress, TX

After we closed we were treated like enemies. Once in our new home we find the quality of workmanship very poor, having to touch up most of the staircase and wood work.

Highland Homes responded:
Hi! I appreciate you leaving us a review and I’m sorry to hear that this was your experience after closing on your home as customer service is one of our top priorities. Thank you for the opportunity to allow our team to follow up with you and after talking with Boyd, I am glad to hear that we have resolved these issues for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Beautiful house ruined by painters

  • Kimberly W.
  • Verified HomeBuyer
  • October 10, 2022
  • Porter, TX

Overall my home is good, but the paint job is just very poor. I did use the entire roll of blue tape at the walk thru. Touch ups were done incorrectly and my experience with the painters did ruin my excitement for my new home.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Quality of work need lot of improvement

  • Srinivas G.
  • Verified HomeBuyer
  • June 03, 2022
  • Brookshire, TX

There are a number of areas where the quality of service needs improvement. However, the biggest issue i had was, there was a mouse in my home who seems to be living before us. Apart from that, for most of the issues discussed, I am still waiting for them to get fixed. Builder contact Scott is nice when we meet, but the speed at which the rest of the work gets done is quite bad. I wish some of these shouldn't need so much of follow up. Hope this review will remind about the various open requests: 1. Cabinet repairs 2. Fix the floor time 3. Final coat of paint

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3