Highland Homes Reviews in Houston, TX

Very disappointed in the fixtures, tile, flooring etc options at the decorating center. Very disappointed in cabinetry as well. Did not feel like this was not worth the money paid for the home. Sales was good and follow up with issues have been excellent.

I encountered several issues with my experience but most were resolved within a reasonable amount of time.

Helpful in the beginning. However, once we paid off for our unit the response got somehow slower. A lot slower i might add. Depends on your personal standards. I , personally wish they would focus more on detail. Life is made out of small things anyway and for or the $ they asked for our house we expected more serious professional kind of service. We paid for our unit 100% in full. Thank G.. we didn't have major issues like AC, Roof, Water, Foundation, or a anything of the kind. Generally speaking, my impression was a"spotty" kind of service,if there is such a category. A lots of room for improvement in the communication, job quality, responsiveness, and finishing department. Too bad but that's the truth. You hear a lots of " yes, no problem " but the reality is 87.5 % of the time you don't get the service you expect for the $ you paid in the beginning. But they are nice guys. I have no problem talking to them. Go figure! ... More

I was a first time home buyer. For the most part things went smoothly. I feel the sales department was pushy at the beginning. They also didn’t communicate very well through the entire process, there was little to no reach out by them. The home was done but many things had to be touched up after we moved in.

It took 8 months to build and I went through multiple construction managers. There wasn’t transparency during the process and my closing date changed due to delays. Communication was not the best and the sales agent was helpful at the beginning but after the sales contract was signed, she was no longer useful or informative about what was going on. Overall, the design process was the best part of purchasing my home.

Love our home but there are few issues I would loved to have addressed. After moving in we found a couple of minor flaws that I wish we could have fixed. For example, our driveway and pathway to our front door is not great. There are small imprints that are visible in the concrete. In our hallway, we have two light switches that control the same light. One of the switches should control the kitchen light. I was not aware of this issue at the time of our walkthrough. I was also not aware that I could have asked to have the driveway repaired prior to moving in. These are basically the only two issues I have with our home. If these can be fixed I would give my experience a 5 star review. Steven ... More

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

just be detailed on a particular home you want. The design, check every angle of your rooms, finishes, up & down, etc.

Make sure one ask questions about how do you (owner) make decisions on what customers want when it comes to master bath having a towel and linen rack when second bath has one, providing more room for master toilet, internet service, cable or direct TV. Making decision as to being upfront on informing us customers on all things important to us. Showing customer prices of incentives and allowing customers to be able to order all necessary. Walls are too thin no privacy. Providing pest control so they don't move in to ants, spiders because it seems as though you don't care. Be more concerned in customers to get higher ratings. This is for owner not construction manager because manage do what owner/builder wants done. ... More

The purchasing process and initial negotiations were fantastic. As newcomers to the US, we received substantial support and guidance on how to navigate the home-buying process, which differs significantly from what we’re accustomed to in our home country. Once the terms were agreed upon, things proceeded relatively smoothly. However, as the closing date approached, our experience took a turn for the worse. The initially agreed-upon numbers suddenly increased significantly, with a considerable hike in the total house value causing a major dispute among all parties involved. Despite the challenges, we persisted, and at the last minute, the numbers came down closer to the original agreement—though not quite the same. The Construction Manager has been excellent, addressing our concerns and providing support when needed. Overall, Highland Homes is a reputable company with an impressive sales process and diligent construction follow-up, albeit with some room for improvement in materials and a less-than-ideal lender company. ... More

Some cracks on the wall and protrusions that occurred throughout the building after a month residing the home. Indicates issue with structure. Wall holding garage door frame on the side cracked. Sloppy paint in areas where there is visible sheen/general unevenness. Even with fixing minor issues and given a period a to review them and have builder go over them it was impossible to catch everything before signing. It's annoying some of the media/home consoles like doorbell and thermometer are service locked and was a pain to configure and gain access to and wifi extender.

Day 1, sewer backed up and circuit breaker for refrigerator had to be replaced. A few days later no hot water, all flow orifices had to be removed to get sufficient flow for water heaters. This is due to the way the water heaters were installed. Wrong size circuit breaker installed for double oven. White spray paint on exterior of sliding doors and Highland will not address. Breakfast area window needed to be replaced, damaged during installation but no one told anyone. No soft close hinges on cabinet doors (HH saved $200 on that one). Black marks on white door trim from door hardware, told this was normal. I replaced all strike plates and now fixed, HH saved $40 on that. Laundry room cabinets installed so high as to not be useable, I lowered them. No cabinet pulls in Study, Laundry Room or other bathrooms. Water heaters installed as far away from kitchen and Master Bath as could be. Will need hot water recirculation. I am still crawling on the floor with a wet toothbrush getting white paint out of woodgrain. Reset exterior door strikes so door came into contact with weatherstripping. Trim carpenters don't deserve to be called carpenters. Nicks on door trim behind hinges throughout that were not filled, just painted over. Electrolux appliances not worth whatever you paid for them. Patio exterior outlet in a location that makes it unusable. Master Bath makeup vanity wall outlet installed INSIDE a cabinet. Had to shim the rear wheel of refrigerator due to floor being out of level so much. We apparently expected too much. ... More

After we closed we were treated like enemies. Once in our new home we find the quality of workmanship very poor, having to touch up most of the staircase and wood work.

Overall my home is good, but the paint job is just very poor. I did use the entire roll of blue tape at the walk thru. Touch ups were done incorrectly and my experience with the painters did ruin my excitement for my new home.

There are a number of areas where the quality of service needs improvement. However, the biggest issue i had was, there was a mouse in my home who seems to be living before us. Apart from that, for most of the issues discussed, I am still waiting for them to get fixed. Builder contact Scott is nice when we meet, but the speed at which the rest of the work gets done is quite bad. I wish some of these shouldn't need so much of follow up. Hope this review will remind about the various open requests: 1. Cabinet repairs 2. Fix the floor time 3. Final coat of paint

Need to improve on the overall finish inside the house and they need to work on the elevation of their homes. The elevation we chose looks very different than what was shown at the time of selection.

My experience started off great, but once we got close to the end to close that's when we had issue with getting items completed. The sales person was great she did the best she could to get items addressed. However, the construction team was slow and unresponsive to getting items ready for a final walkthrough. Things weren't ready until 5 minutes before we had to close.

Wasn’t a very pleasant home purchase. We had issues from the day we moved in and had to reach out many times to get things fixed.

No attention to detail. A lot of small problems that could have been quick fixes were ignored. Took too much time replacing or repairing items.

Home is average, had multiple issues upon moving in but the service and timeliness to tend to the issues were excellent. I must commend the sales/ construction management team on their service, but I would not buy nor recommend a Highland home to anyone.

I am writing to express my concerns regarding the workmanship on our new home. While we understand that no home is without minor imperfections, my husband and I have encountered several issues that have left us disappointed, given the significant investment we made. During the construction process, we visited the site regularly and noticed some concerning behaviors and quality issues: *We frequently saw beer cans scattered around the site. *There was evidence of smoking inside our home, even though we are non- smokers. We brought several issues to the attention of the construction manager and he promised they would be fixed and till this day their still not fixed. * improperly installed items *paint on the floor, bathroom fixtures, lights crooked (not slightly crooked) *front door installed incorrectly *the list goes on For the amount of money we paid, it feels as though it's a starter home. Some of the crews were not giving their best effort and were only doing the bare minimum. ... More

Have to done your own servery because many issues left and after closing last 2 months still come up here and there

Overall our house is beautiful. Several issues that i need to mention. Building it took a year to finish( delays due to HOA not approving our choices of exterior color of bricks). Safety issues during the actual building of the house such as sheet racks not properly piled and nails lying on the floors. Upon moving in several bathtub faucets are loose and one was actually leaking. Wirings for internet was not working ( was spliced during construction). Doorbell was put to low for cameras to be installed and wires were knicked and touching each other that apparently caused chime box to short circuit and almost causing a fire. Cracks on both 1 car and 2 car garages seem to getting bigger. Home pro security key pad not sensing all the sensors in the house 1 day after it was installed so as of this time we have no security alarm when doors and windows are opened and it takes 1 month to schedule repairs .Jim has been very receptive to all of these issues but for the price of the house most of these issues should not happen in my opinion. Like I said our house is beautiful and we love it. Hopefully we don’t find anymore defects or problems. We would recommend Highland homes to our friends and family. ... More

Jack and Ken were responsive up until the day I received my keys. After that, I feel like their response to issues became little to non existent. There are things that need to be fixed or addressed. My disappointment grew after they passed over my keys. I submitted my warranty request and hadn’t heard anything regarding the request.

Finish work and muniltipul other problems found with the house.