Highland Homes Reviews in Houston, TX

I absolutely love my new townhome! It's beautiful and everything I ever wanted. The problem is in the quality. I have had so many problems since closing. Not even two weeks after moving in, I was infested with mice so bad that I had to move out temporarily. They did not properly seal the attic in six places and left open gaps. I was lucky that only mice came in. Their warranty department would not reimburse me for what I had to spend to get this fixed. I could not get my shutters installed because water was coming in through the windows and had to force them to fix this. It took a long time to get the breakers to stop tripping! It seemed as if this was their first build out. They tell you that their claims department will take care of things after you close, but their claims deparment just asks questions, and sends someone to look at things (when it's convenient for them) they give you so much run around, BEWARE! There were other small glitches here and there, but never have I had such poor experience with any other builder in the past. Very disappointing considering such a beautiful townhome. Great sales people. Troy and Victor were amazing, I enjoyed working with them very much. It's just a shame that the construction and the construction staff need to gain experience on what they are doing and how to treat customers. I will never again purchase from Highland Homes. ... More

The materials used in the house are acceptable, but there is no good construction team to bring out the best in them. There are too many areas in the house that need improvement, many walls do not look new, and the attitude of the house inspection supervisor is extremely bad!

Poor quality - I guess this must be acceptable and normal for Houston quality level , and Highland is doing good based on the Houston quality level measurements. But if you want to compare it with somewhere else (my case Canada), way poor quality specially in finial finishing , touching , cleanness ...

Our family fell in love with Highland's floor plans and overall design. It was different from the other model homes we visited. After a long fail attempt of trying to purchase a home we decided to just build a new construction. Glenn was great from the beginning, he made us feel really comfortable and we felt really good with starting the process. Unfortunately we had a major delay with CenterPoint, as frustrating as it was we understand it wasn't Highlands fault. What we feel like was Highlands fault is that the craftmanship wasn't up to their standard. The house sat for months with imperfections that could of been address instead of when we moved in. Sheetrock and paint has been a horrible experience. We are extremely disappointed. Sheet rock was poorly done, we had waves, lines weren't straight, uneven texture throughout the whole home. You would think since the walls are textured they would be able to hide how imperfect the walls were, but nope we literally can see where all the walls were joined. I would like to think after paying so much for a home, that if they can't get it perfect it would at least come close to being perfect. We've been to homes that close half of what ours cost and their walls and paint didn't have any imperfection, because yes we are the type to look for things like that. We have base boards and door trims that look like they have a bunch of dings and a fail attempt to patch it. My door trims around look like it has acne and paint to patch it up like make-up. We were extremely proud to have Highland be our builder, but now we wouldn't recommend anyone purchasing a Highland Home. We love our house but do feel for the craftsmanship, we extremely over paid. ... More

The overall materials used to build the home is good but really poor workmanship. Not so happy with the electrical planning & workmanship, kitchen cabinet install work, work around the yard that was supposed to be provided and some tile work.

I would just make sure to details. After a month being in our home we noticed more faults. For example we have several cracked tile pieces, cocking missing, sheetrock mistakes. I was not completely happy with my buy if I would do it again I would pay way more attention to details.

The house is alright. We closed fast and the house was behind schedule. We were promised things would be fixed quickly as we found them but we have found that is not always the case and have had to push to get things fixed.

We moved up our closing date on our home based on Highland saying they would be done earlier than we thought they would. Big mistake. They did not complete in time and we had no where to go and moved in. Still not done with issues and we have been here for 2 months. Not the way we planned. Cabinet company came out in about two weeks and hasn't been back in 6-7 weeks- forget holidays, we are just fed up - that is only one thing that is not fixed/completed. Only move in if completely done and hope you have no issues. I will never move around the holidays again and never take a builders word for when they will complete a home - I will wait and wait and wait to close for never having these headaches and that builder will need to wait on me and will understand since we have this story to tell. The quality of the home is very good for what was done and the sales rep was great but I can not handle the ups and downs again. I have been home since we are still in Covid protocol and that is the one thing saving us for whenever people can come, I am here to get things checked off our very long of things that need to be done. Trust me, this review is being nice since our frustrations run so high but "it is what it is" as a friend of ours always says. We just deal with it. If Highland is reading this - they know who this is and that is a shame for it can not really be anonymous and this story sticks our like a glaring red dot on the page. ... More

Could have been better with details and craftsmanship, unfortunately it didn’t turn out exactly as we wanted but “good enough” which is kind of the running theme on some things. In some ways they were very radon’s ice but then they’d disappear with no communication. In the end a couple of big things were missing/didn’t turn out right and I’m tired of having to call them out to fix things.

I really like the home and overall it has good quality. There is one part which is not addressed properly. My master-bath granite counter-tops are really rough and does not look a quality product. I had raised this issue to all involved in the home process since the day it was installed, however, I was just told that this is how granite comes. I would really appreciate if they replace with better quality product. The construction manager was good overall. So far I have not seen any other issues.

They'll overcharge you for upgrades. But realistically, adding ALL the upgrades only gets you to today's standard. Most of their basic fixtures and options are dated. Don't get me wrong, everyone is very nice, but these are cookie cutter homes with yesterday's design. It'll take a lot more investment to sell.

The houses are nice. However, we are still waiting on the builder for some warranty repairs to be done (they’re really busy).

So house was extremely rushed went through a ton of repairs and touch ups to cabinets. Island needed replacement panels and work was not finished product.. Very poorly constructed but very pricy

The lay out of the home is just right for us. The location is spot on for what we were looking for. Neighbors are great as well which is good. The issue is the details. The craftsmanship work done for the caulking around the floor trim is the worst I’ve ever seen, (not our first home build) door handles falling off, shower curtain rods not installed, just laying on top of tile till they fall, Stove not wired correctly, short cuts taken on trim work around doors and kitchen. Grout work is not professional either. We understand things happen and it can never be perfect, but this is just small detail work that a craftsman should be skilled in and take pride in, if a door handle can’t be put on correctly then how do we know the foundation or walls or roof was done correctly? We only listed a small amount of the issues found. With that said, they have come and fixed the issues which is good but with the history and amount of homes they do, we should be farther along with some pride in the work. Things I wish I had known ... More

I'll start with my wife was involved in the Sales portion of the house buying experience. That not surprisingly went off without a hitch. The financing portion of the sale was also amazing. Now is where everything starts to fall apart a bit. My wife put in our first warranty issue, and we still don't have a functioning video doorbell. We had a tech come out and get the garage door functional but not the camera after the first doorbell was replaced due to a humming sound. All other issues were fixed on her first ticket. Now is where I come into the fold. I started looking at various things around the house and was starting to find a lot of issues especially with the drywall. The other issues were cracked tile, paint, grout in the bathroom showers, carpet, and some other issues. The initial part of the process was handled within the time frame promised. The paint contractor and his wife came out multiple times to fix several issues throughout the house. The issue they are having to fix over and over are the cracks in the corners of just every room. He also fixed some other minor dry wall issues here and there. The grout issue took a week or more to get that person out. The plumber who came out was on top of his issues really quick and resolved them quickly. The real issue was taking 3 weeks to get a guy out to repair some cracked tile. He pulled the toilet and set it in the tub. Fixed the three cracked tiles originally reported one being under the toilet. Issue there were two more cracked tiles under the toilet that the plumber pointed out when he came to put the toilet back in. Another week or two goes by and they finally get back out to fix the other two tiles. I went out of town on vacation and the tub where the toilet was left is now damaged and will need to put in another ticket on that. The tubs were also left with grout all over them without exception. With the exception of the cabinet company, the low voltage company and the carpet company people have showed up unannounced to do a repair, not a huge issue for me as I am unemployed currently, but I would guess this would be a huge issue for people who are working outside the home. I was also consistently no showed when I was told somebody would be here to fix the issues. I feel a lot of my issues could have been resolved upfront with a better-quality control up front. Not looking forward to submitting another ticket. ... More

Still waiting(3months after closing)on my driveway and sidewalks to be properly powewashed. It still has red dirt stains on brandnew sidewalk and brandnew community. Other craftsmanship issues on interior of my home is becoming apparent. Other builders in same community have done much better job with powerwashing after completion of construction. Please address this issue as soon as possible. Highland home directly across street has same issue.

on your walk through "BEFORE" closing make sure everything is looked at even molding and seams on the wall. Check EVERYTHING and document it and have it done if possible before you close.

Workmanship is crap. The painters suck. My 9 year old daughter could do a better job. The trim used inside is crap. MDF garbage For a 500k + house I guess I thought it would be better.

Sheetrock in living room was poorly installed. I had to move my furniture four times while they tried to fix a botched drywall job on high slanted ceiling. That I was promised would be re-done. They kept patching it. Now the head guy is saying ‘it’s not in the warranty.” They rush through everything. Was walking on the carpet and had a tack stick me in my barefoot...I gave them a 3star on responsiveness because they got back to me a 2days-week later. Trustworthy: The sales team were great...the builders that’s another story. I don’t trust them. I think I got a good deal on price and extras...I just wished they had done the house right the first time. I can still see waves in my ceiling. Drawers on cabinets are too small and narrow for anything (Kent Moore design). Overall, I like the house. But, I hate my ceiling. ... More

I probably would've have had a better experience with a another builder. They just want your houses done quick no matter what the condition. No communication after 1 month there was a big 10×10 hole in the middle of my yard and no one said anything about until i had to complain of course and 3 weeks later and the hole is STILL there.

The house seems like it was rushed to meet our closing date, which we could have easily pushed back. Details such as internet availability was vague and misguided. Still don't have internet after nearly 2 months. Sales consultant seemed clueless about the tree removal behind house. Paint work is sub par. Floor is unlevel in several places throughout the house. Drainage around the house seems to be an after thought. Inconsistencies from house to house with same floor plan in the sections. Wrong fence per groves code installed on back fence line. Chesmar homes are building fences to code next to us. The construction manager has done a good job at meeting our needs with fixes. Seems the mentality is to build fast with disregard to fit and finish and try to fix under warranty instead of just taking the time to get it right the first time. We love our house and neighborhood, but there is a lot of room for improvement. ... More

Bricks uneven and mortar not installed correctly. The brick layer came back once to correct it and made it worst and use the wrong color mortar.The drainage in not slopped correctly and water sits in the backyard. The warranty representative suggestive that I purchase grass that will grow in damp areas. Sprinkler system not zoned correctly. I had to turn off half the sprinklers in order to water some of the grass that was replaced. If not then the area that does not drain water accumulates and just sit there longer then 48 hours.

Our house had no heat or AC for the first 2 weeks of owning it. We found the issue on the final walkthrough but we signed a form accepting it so we wouldn't delay closing. The weather was not too bad but we still expected it to be fixed. One weekend it was going to be very cold. Nothing had been done so I submitted a warranty request on the Thursday before and it wasn't even looked at until the Monday afterwards. We put an electric heater in out infant daughter's room but it was cold in the house. When I talked to the person on Monday she told me I should have just called the contractor directly and started explaining how they don't check the warranty requests every day. Thanks, next time I wont use the warranty claim form.... Eventually they got it fixed but when I buy something brand new I expect the basic systems to function. Other issues were minor like the stair spindles being crooked, gate wouldn't close, some surfaces weren't painted that should have been. They fixed all of those but again, if I am rating quality of workmanship and materials, even a 3 is generous given our experience. Plus they need a street sweeper in the neighborhood. I understand its under construction, but they don't even try to keep the streets clean. Our cars are filthy all the time. Again, a minor annoyance, but an annoyance nonetheless. ... More

The home looks great, but the functionality is not there. Sound travels from the guest bath all the way to the master bedroom. The light switches are minimal and placed oddly. The air conditioner blows super loud. They installed a used dishwasher. The interior paint is the cheapest quality I've ever seen and scuffs at the slightest touch. The cabinets are not adjustable. The master closet was only designed for hanging everything, which no one does. The master bath doesn't have a place to hang towels near the shower. Little things that make a house feel like a home are not there with this model. Also, the construction manager told us to reach out, but does not respond. The house just feels like it was a rush job. We love the neighborhood, but would probably look for a different builder next time. ... More

Issues with cabinet paint and wood floors. Still trying to get repaired.