Highland Homes Reviews in Houston, TX

Great customer service!! This is their greatest quality that Highland Homes have achieved. They are always willing to fix any and all genuine issues that may occur. Overall home design and quality is very good.

Worst buying experience ever. Many many issues with the house once we moved in. Plenty of excuses, broken breaker, air condition was hooked up wrong, drier connector was broken. Maintenance men didn’t show up twice on two separate occasions. Just a mess

We truly love our horne and appreciate everyone at Highland Homes who worked with us every step of the way; from the mortgage loan team to our construction foreman, Keith T, who went above and beyond to make sure our house was up to standard and worked with us constantly to ensure we were happy with all the minor updates and repairs that our house needed. We would definitely recommend Highland Homes for anyone looking to purchase a house to grow your family in.

The subcontractors were abysmal. The sheetrock seams are horrible. The "finish" work on the trim looks like a child put it in. The concrete in the driveway, garage and patio are pitted, gouged, and have boot prints in them. As I write this, the master closet ceiling and upstairs bathroom vanity are torn out as water is leaking through the ceiling. The absence of professionalism even extended to unhuman behavior such as urinating in the shower to the point where the smell prevented us from going into the house, and there was even feces rubbed on the painted wall in the bedroom upstairs. I cannot stress enough how shocked, disgusted and disappointed we are in Highland and this house. ... More

Very responsive and good quality

When I had issues . The issue was taken care of quickly ! The people are really great at taken care of issues. That the guys doing work either over looked are just didn’t do ! Real quick response time and very polite . And helpful

Tony was outstanding!!! He was available to answer any and all questions and worked with me throughout the process. Through challenges and emotions Tony remained present in the process of our purchase of our forever home!!! His kindness and care and ability to help through difficult times will be something we never forget!!! We love our home!!!!!

Jack and Ken were responsive up until the day I received my keys. After that, I feel like their response to issues became little to non existent. There are things that need to be fixed or addressed. My disappointment grew after they passed over my keys. I submitted my warranty request and hadn’t heard anything regarding the request.

Garage door makes loud noise but been told normal which I don’t agree. shelves not clean, white dust from construction still on the surface especially in closets.

I would like to thank Jack and Javier for their contribution in this process.

As first time home buyers we had an awful experience with Highland Homes Sales Team. Very poor customer service. Both Andrew and CeCe are very untrustworthy and very dishonest. True “Salesman”

Had an overall great buying experience with Highland Homes. They are quick to respond and address any questions or needs that arise. Very professional and competent in all aspects of this company.

Had a seamless purchasing experience through Highland and am very happy with the home product they construct.

We could not be happier with our Highland home! Wonderful floorplans, incredible design features including 11 foot ceilings, arches and expensive windows. Every member of the Highland team that we’ve dealt with has had such pride for their company and their work product and they were very welcoming. Great job!

The entire staff: the construction overseer, loan officer, and salesman were all very attentive to my needs throughout the home buying process and afterwards. No matter the question or issue, the staff has been able to immediately provide me with an answer to my questions and resolve any unforeseen issues that may have arisen.

Great quality, value and dynamic team of peiple to work with

Our project manager, Keith, was very good. Very responsive. Our sales people, CeCe and Fran, were also very good and helpful.

You have to be available when important aspects of the building are being done if you need anything modified. Ask at the right time and it shall be done for you. They are very understanding.

Quality promised was not present after closing. I am not happy & I should be.

Quality of build is great. Materials do not feel cheap like other builders.

Kelly was our sales rep and I can’t say enough good things about her. She always had a smile, answered text or calls quickly and was just an overall dream to work with. Renee was the in-house financing for us and made a quick close go so smoothly for us. Working with the builder to correct issues that lingered from closing was frustrating but I would not let that steer me away from another purchase in the future.

Quality, Value & Great Design

very good and high quality!

Wish the builder Joseph would take care of the things in my home that was supposed to be fixed before I closed. My cabinets, floor and stairs has yet to be fixed. After I closed I was pretty much on my own. Sprinkler company also still hasn’t came out.

This is the first new home we have bought and am happy to have done this but there are many things that I wish I knew. First off, if you are buying a semi custom home from Highland do not expect custom quality. It was clearly explained to me by my construction manager (Don) that these are production homes and not to expect the same quality as a fully custom home. This really irritated me and showed the lack of pride of the employee and their management have in their workmanship. It seems like the sub contractors are lowest bid contractors and as the saying goes, you get what you pay for. Every single home on our street has issues and while Highland is getting to fix things, it is not quick, and done at the convenience of Highland, I fixed many things that needed to be done but waiting on Highland would have meant we would still be waiting. This is really a shame because from looking into Highland, they have a great reputation and I was expecting a better experience. Don’t get me wrong, we love our home, but all the little things sure do add up and have soured me. I think they can provide a good home, just be prepared to really look at everything when you move in to make sure any issues are written down and fixed before you sign off. ... More